A wonderful experience! Leslie (mattress expert) helped me pick out the perfect mattress. Leslie was professional, knowledgeable, and she has the patience of a saint! Choosing the right mattress is so important, and Leslie didn’t rush or pressure me. She let me take my time (and test each one many times), and she answered all of my questions. I also want to say that the store was kept very clean and sanitary, which I feel is very important in general, and especially while we’re still dealing with the pandemic. Thank you!
Ray was very helpful and efficient with our time. We found a mattress that fit our needs and was in a reasonable price point.
Raymundo was so helpful and pleasant! He helped me get the perfect bed/adjustable frame. And I came in on the perfect day because it was all 50% off. Definitely recommend going in to mattress firm of Alhambra 😊
Corey was pleasant and knowledgeable. He didn’t come off as overbearing to try and sell us a mattress which we appreciated. Delivery was next day and on time. Friendly service.
I was looking to upgrade from a full to a Queen bed. I dont have much knowledge on Mattresss. I searched other competitors and Mattress firm has the best prices. Leslie helped us out. She was very friendly and knowledgeable! She showed us everything they had to offer and helped us choose something that would suit my needs. I would definitely recommend this store and that sales associate! In the end we saved a total of $600!
The person helping nurse gave us are different options of beds. He recommended was that he thought would be best for us. He gave us options for delivery would work with us. Took the time to go over the contract with us. Told us about the warranty and all the features of the bed. If I had to give it a reading it would be 10 out of 10.
I love the fast service, location and free delivery. Leslie was so helpful in meeting my decision making needs while shopping for a mattress box spring.Ray was also incredible. I was freaking out after my current metal bed frame was broken, I called back and Ray was kind, and made my second transaction of buying a metal bed frame easy.Highly recommend!
1st and foremost, answering the phone with a smile is a way to tell others that you are there to help them and Rey did just that. From the beginning of my inquiry, he listened to my needs and guided me on what products would work. Honestly, shopping for beds is not easy with so many options. Due to COVID-19, its kind of hard to go in person but doing on line was not the best way because i ordered a product that was not good. I called Rey and he recommended i go in person so i did just that. The experience of laying on the bed and feeling for comfort was exactly what i needed. Even better, we got a REALLY good deal. Rey was so nice and he even made the process go easy with my return and new purchase. Overall, hes excellent at this job. Great sales technique with no pressure.
As soon as I decribed what I wanted I was pointed to the perfect mattresses. I had to ship it out of town and had no worries about their being a warehouse close by to new apartment. Raymundo made it simple with no worries. Thank you!
My experience at Mattress Firm was great! Nohemi was so helpful and walked me through all the steps to find my perfect mattress! The process was so quick and easy, and all of my questions were answered with no hesitation or confusion.
The store clerks were friendly and knowledgeable. I got great discounts. The mattress was delivered as promised.
Very friendly customer services and there mattress are very adorable! Really do like the customer service they offer!
This was a great experience. Super helpful and understood the needs we had. Would highly recommend Ray and Mattress Firm.
This location in Alhambra I bought 2 mattresses the lady was very helpful and friendly show me different options offer me bedding products but didnt push me into buying wich I appreciate very much I sure will shop here again.
Excellence on the delivery of items and the gentlemen who installed items. Great customer service and will purchase future items, and referral to my relatives.Excellent overall
Leslie helped us find the perfect bed. Leslie made the whole experience wonderful and cant wait to sleep on our comfy new bed. Definitely worth checking out this store. Great prices and amazing customer service!
Raymundo was awesome showed us plenty of options and was great at allowing us to choose what we wanted. Thanks RaymundoGreat job and excellent customer service.
Great place to look for a comfy and valued mattress. Leslie was very helpful and I was able to buy the mattress and have it in my apartment the same day!
Ray was very helpful and informative. I felt very confident with the purchase I made. Friendly and helpful
Quick process, good prices. Ray was helpful in showing me all theyre options from luxurious to budget cost. Delivered to my doorstep the very next day. I went with a traditional bed cuz I was on a budget. But they do have luxury style mattresses as well for you big ballers.
This is now my 4th purchase with Mattress Firm at the Alhambra store & the customer service continues to be great. Ray was extremely helpful with my last purchase. Nohemi was also extremely helpful with my purchase the week of 8/19/21. Lesley who assisted me on 8/21 was also helpful with clarifying a mixup. Overall I am very happy with all my purchases!
I had just moved to Alhambra from the East Coast and was greeted by with a warm welcoming by Nohemi. She was very polite and informative, and helped me find the best deal on a mattress. I recommend her over all other locations!
Im happy with the customers servicevin this place Raymundo is very friendly and he answers all my questions I recommend can it to this place
I was very pleased with the service I had and the knowledge that the associate (Raymundo Martinez) had as well. Rays knowledge of all details about the different types of mattresses made mine and my wife’s shopping experience easy and comfortable with the purchase we made. He made us feel like family, I wish I can get that type of customer service at other establishments that I do business with. If I had to give a scale of 1 to 10 as far as service, it would be a 100!!! The store was very clean and neat and their COVID-19 precautions and sanitation was beyond expectation compared to other stores. I look forward to doing business with Raymundo and Mattress Firm again. Thank you so much!!
Raymundo was very very helpful highly. His help is very much appreciated and made my day.
Great experience with Ray in Alabama, very detailed and friendly. Would highly recommend. He gave usbgreqt discounts.
Best mattress shopping experience ever! Nohemi took her time to explain the different options in choosing the perfect mattress. After our conversation, we decided to go with a Tempur Pedic Pro Adapt mattress. My mattress was delivered the next day. Jose (deliverer) was friendly and quickly assembled the mattress and base along with his team members. I would recommend anyone who is in need of a new mattress to go to Mattress Firm Commonwealth Alhambra!
Ray helped us with our purchase. He was extremely professional and friendly. When we discussed sales and prices, I never felt that he was being pushy or trying to sell anything at our expense. We had frank conversations about our needs and price points, he was able to accommodate that and help us swiftly.
After shopping around for a new mattress in different places, I ended here and Im glad I did. The sales people, Nohemi and Raymundo, took their time to help us find the right mattress, addressing all of our needs. They were very courteous and explained everything with great details. I will definitely be recommending them to friends and family.
Great sales workers and can get you the right mattress quick.
I was desperate to find a queen sized mattress as the one I purchased and brought home from a different state was a different size and had to have a Queen size mattress put in within a couple of days. So I googled and found Mattress Firm close to my home and read a couple of good reviews about salesperson Nohemi. I called the number listed and ironically it was Nohemi on the phone and she was as advertised very pleasant, professional, and knew what I needed. The store was closing within the hour but she said she would wait for me and I was very happy and thankful to her after purchasing my new Queen size bed. Customer service is a big deal for me and Nohemi exceeded my expectations.
Mattress firm has probably the best mattress. Ray was dealing with us and he was awesome sales person and awesome human being.
The store in Alhambra was easy to locate on Commonwealth Avenue, has adequate parking, and is clean. Leslie, the sales person, was very helpful, knowledgeable about their products, and friendly. I would highly recommend this store.
Great Customer service thank you Raymundo!
Ray at the Alhambra location made it a pleasant shopping experience, he was knowledgeable and made helpful suggestions I would shop here again.
I needed to find a double mattress to fit my 1920s walnut bed. They only had thick mattresses over 11.75 & I needed 7-8......
Loved the service. Nohemí (employee) went above and beyond to help us. Would definitely shop their again. Received a good price for our mattress.
Customer service was awesome the sales person ray was extraordinary helpful second to none service will definitely recommend 👌
Great experience and Ray was awesome in explaining everything and very thorough. I appreciate all the help he gave. If I could I would rate him higher and ask that y’all go see him if you ever need a bed
Mattress Firm was so helpful in assisting my boyfriend in finding the perfect mattress for us! This is our first time mattress shopping and the associate Jose made it a smooth process. We had no knowledge of the type of mattress we wanted and he asked all the right questions to ensure we got one that met our needs. Jose definitely made a good impression on us, so much that any other mattress store we visited afterwards just couldn’t compare to the service we received with him. We finally returned to purchase our mattress and we’re happy with all their help!
Walked in for a metal $60 bed frame — Walked out with an sweet and awesome Ease 3.0 Adjustable frame/base. My wife and I have never slept better! We love how the feet and head are adjustable. Nohemi made the experience super easy and enjoyable. I would recommend this store 10/10, especially with Nohemi!
The manager was wonderful she was very informative.
Noemi helped me pick the perfect mattress for my wife and I. Quick and easy process. i was in and out in less than 30 minutes. I love my our new Doze mattress. I havent had a good nights rest in months. No more moving all over the place tying to find a comfortable spot.
Awesome experience we got our mattress within 20 minutes. Nohemi is awesome, very helpful and gave us a great price!!
I was happy with the selection of products they have available. Jose was friendly and helpful. Jose was patient and told me to take my time testing the mattress. He answered all my questions and was knowledgeable. I will differently be returning to buy my pillows and mattress protector.
Nohemí was very knowledgeable. Had great customer service. Prices are also great and delivery was free!
My experience was great! Ray and Jorge are really helpful and pretty friendly. Mattresses are great quality and I got a lot of help deciding which bed was best for me.
Our sales consultant Leslie was so helpful. We were able to find our perfect mattress right away.
They are excellent people and were very helpful to their clients. Very helpful and nice.
I had the perfect experience with Ray. He helped me upgrade and get something a little better than I anticipated for a good price. Nice and easy service!
My Mom and I bought new mattresses over labor day weekend and we were both very happy with the service and the quality in this store. Ray was very helpful and professional while we shopped...and had a lot of patience! Also, our delivery teams were super friendly and quick. Ramon and Walter delivered to my Mom, and Enrique and Juan Carlos delivered my matresses few days later. They were all very professional and nice. We had a great experience overall, and would highly recommend them.
Great service at the Alhambra location. The lady that works there was very nice and helpful. Definitely will be stopping by again.
I am very pleased and happy with the service my husband & I received from Reymundo. It started with a phone call. He was very professional, knowledgeable and his expertise over the phone conversation got us to go in the same day. Once there His professionalism continued he made us feel very comfortable and trying out several of the beds he wore his mask and he gave us a protective sheet to put over each pillow as we lay down on several of the beds to try them out. Because of his pleasantness my husband and I decided to not just buy the mattresses we bought the mattress cover and two pillows as well. Rey you are a Top Notch salesperson and do your job very well. Should Joe and I purchase our new home we will be returning for the King Size. Sincerely thank you for all your help I’m for being so detailed. You are the perfect example I have great customer service!!
We had such a great an informative hour with Nohemy, she answered all our questions. We were very impressed with her knowledge and service.
Leslie was incredibly knowledgeable and helpful in purchasing the best mattress for me. Definitely recommend!
Very good. Loved Choosing this place. Excellent talking with people 👏.
Great experience purchasing my new bed and base . Naomi was very helpful and professional. Thank you guys
Great service all around. From the moment my parents walked into the store to the point of delivery. We plan on being customers of MatressFirm location of Alhambra for as long as we need. Thank you Noemi for being so attentive and thank you to the delivery drivers for going above their work duties.
I can’t remember the guys name but I do remember him helping me tremendously. Being SO PATIENT while I made my decision. Answering all of my many questions. And being super cool throughout the whole process. Definitely appreciate you bro!!! Thank you!
Such a great experience because of Raymundo!! His customer service skills are top notch and he made the entire process easy and enjoyable. Thank you :)
My customer service experience was great the gentleman that helped me was extremely nice and knowledgeable.
I must of gone to 5 different mattress stores and by far these guys had the best customer service and great deals. Eric and Ray were patient with me because of all of the questions. Thank you guys for doing your job and proving great service. I will refer my friends and family to come here.
I worked w Ray at the Alhambra location. Ray was knowledgeable without being pushy. He recommended a great mattress, which ended up being my purchase. He gave us a great deal and included a base for me at no extra cost after I asked for it. The store was clean and well organized.
Nohemi was very helpful and informative. She was very patient with us and clearly explained our options to give us the best possible price.
Alhambra ca.. Ray the sale representative very nice and professional to deal with...Great deal and ray..very patience to deal with ..excellent service highly appreciated and recommend
My experience with Ray at the Mattress Firm in Alhambra was flawless. I called earlier that day to inquire what mattresses were available. I told him I’d be stopping by that evening to test the mattresses in the showroom. I was on a tight budget and Ray worked with me to reach a mattress solution that felt amazingly comfortable and that fit in my budget! I cannot thank him enough for a stress-free, very quick and painless mattress buying experience.
The salesperson Nohemi at the Alhambra store on Commonwealth Avenue was very very helpful. she was very informative and very courteous she did everything possible to show me all the different beds even though I had my mind set on a certain style and a certain brand she was very informative and very helpful and showing me all the different brands they have to offer I commend Nohemi for doing a fantastic job and I will be back at that store Walter Fisser from Alhambra California
Friendly service with lots of knowledge‼️Lead is to the right mattress with a cool moving frame‼️Our rep guy José was very sincere and professional 👍
I went in to get a box spring and end up with a whole new set!! Which I dont mind at all since I enjoyed tempuropedic for the last 20 years!! Ray and Nohemi answer every question we had, very knowledgeable about the products and very friendly!!! Thank You guys!!
As a referred customer, I was extremely pleased with the customer service and attention to my specific requests Ray was able to provide. He was able to assist with showing me the exact style and setup I was looking for. I am extremely pleased with my mattress selection. I would definitely recommend purchasing a mattress from Ray. Excellent customer service!!!
Their system is slow and not enough people working there. Getting your mattress replaced or returned is a hassle over the phone.
Great Labor Day buying experience. Ray, Andy, and the rest of the staff were incredibly knowledgeable and helpful. There was no pressure to buy at all—the main focus was ensuring that we had chosen the perfect mattress. Can’t wait to sleep in my new bed tonight!
Great service by Nohemi. She follow-up with me, ask questions to ensure I get the right mattress that works with me.
Very helpful with everything and very affordable
The beds are really comfortable & amazing I give them 5 stars plus customer service was amazing the person who helped us was really friendly & he helped us out a lot he knew what we wanted I highly recommend trying this place out & ask for Jose he helped us out & gave us a good deal 👌🏻
Easy purchases made, friendly staff, Ray and Nohemi helped me complete my purchases quick and easy.
Fast and efficient,courteous and polite..It was a good experience. Thank you very much!!😎😎👍👍
Leslie was very helpful, I was very satisfied and happy with the service
Andrew was an amazing salesman! Thank you so much. I got my new bed installed the very next day. Very polite and quick workers!
Walked into the Alhambra location and was blown away by the help I received by Erick. Not only was he well informed, but he was very patient with me and my girlfriend as we compared each of the beds to see which one best suited us. Super friendly and definitely a people person. I’d give more stars if I could
This was my first time purchasing a mattress and I thought it would have been confusing and a whole bunch of money but that wasn’t the case at all Ray helped us find the perfect mattress at the perfect price in a matter of 20 minutes I’m so happy I choose to go to mattress firm instead of buying online
My husband and I had a great experience at Mattress Firm today! Our salesperson was Erick Munoz. Erick very patiently worked with us to find the right mattress. He was very knowledgeable with a pleasant professional manner and made the whole process easy. Thanks Erick!
Ray M. was very patient in helping my mom and I purchase new mattresses. He provided excellent customer service by answering all of our questions in detail and was knowledgeable about the products. I highly recommend him!
Jose provided excellent service and advice when I shopped for Tempur-pedic mattress in Alhambra store.
Raymond at the Alhambra Location was great. His knowledge of the different types of mattresses, helped us pick the best mattress fit for us. Highly recommend his services.
Whar a great experience We had today shopping for what I thought a new mattress to go with our old box spring. My girlfriend and I had no Idea how far the technology of beds had come. I used to think that your choices for a mattress were top or box spring and firm, medium or soft mattress.We gave Nohemi a brief description of what we were looking for. She led us around the showroom giving us a sample of all the beds we might be interested in . It all came down to two choices after waking up from a nap (we literally fell asleep) testing out a bed LOL.Needless to say we decided we’ve been missing a very important investment to our health.During the beginning of Nohemi’s presentation she mentioned feel free to take a nap to test it out, of which I thought yeah right like I’m gonna nap right in the showroom.We love our purchase and we think you will too!BTW don’t be surprised if you drift off too LOL.
Was helped by Erick, and lemme tell you, the dude was enthusiastic, helpful, and knowledgeable on all accounts. He made the process so simple and easy, and was friendly through and through. It felt more like I was talking with a bud than a salesperson.
Person who helped me was super knowledgeable, patient, and friendly. My first time buying a mattress and it was great first time experience. Not a huge collection of mattresses but still worth the time and investment if you’re looking for one check this place out
Ray was extremely helpful letting my girlfriend and I know every detail we needed to know along with answering all the questions we had. He was very friendly, and knowledgeable about the products, and the 4th of July sales were pretty solid prices too. I would definitely recommend heading to Mattress Firm if youre looking for a new bed.
Walked in and was helped immediately. Erick was kind and courteous, I told him what I was looking for and he set me up right away. I ended up getting a Sleepy’s Memory Foam Curve. I thought I’d have sent to store but he assured me that delivery to my home would be no extra hassle and no extra cost. Very satisfied, Erick is the best!
Amazing deals, quick and friendly
Very clean place. Sales associate very knowledgeable and friendly.
Ray made my entire experience at mattress firm so nice! He was quick, answered all my questions, and pleasant to work with! Would definitely come back to this mattress firm for the customer service
Nohemi Medina was very friendly and proffesional. She helped my family and I pick out a perfect bed with an affordable price as quickly as possible. Thank you Nohemi❤
Today I came out a happy customer. Alyssa has great character and energy. She was very helpful and answered all questions. I would recommend this place to anyone that is trying to buy a mattress. Very lean with their payment plans. Quick entrance and exit.
Friendly guy. Came in with what I wanted to see and asked a few questions besides that I was in and out quick.
Amazing customer service, Noehmi knows how to provide excellent customer service.
Entered the store to browse, but purchased a queen and full all within an hour. First stop ended up being the last stop since the sales rep, Yesenia, was awesome. She greeted us immediately with a smile and proceeded to learn about our needs and wants. She helped us find the perfect mattress and we ended up buying what we needed which was a full, but decided to splurge and bought a replacement queen as well. The awesome customer service, promotions, and the quick delivery were the selling points. The deliver people were polite and courteous as well. I will not hesitate to recommend Mattress Firm to my friends and family.
Great service from CC! As soon as we walked through the door she made us feel welcome and made sure we made the right decision for us.She did a great job of explaining all of our options and was very knowledgeable when it came to the products available. The next time I buy anything mattress related I’m for sure coming back to this mattress firm.Thanks for one of the best customer service experiences.
I received great service while shopping for my mattress!!