I would give 0 stars if I could. My boat sat at this place for one month. I dont think it was ever looked at. After the first two weeks, I called, they said they couldnt get my part, here I found it right on the manufacturers website. I brought the part to them to install, and another two weeks I call and they apparently couldnt get to it. If you are that busy, atleast tell me, let me know, communicate with your customer. Instead I never received any sort of communication at all whatsoever. So I took my boat back and took my business elsewhere. Avoid this this place at all costs, they do not care. Thanks for the free month of storage of my boat though.
Ive been here a few times to pick up parts .an ask few questions as well..,nice bunch of people here.theyhave been helpful to me few things I didnt understand they took the time to point out
Took my boat here and they had it A YEAR. THEY LOST IT. then found it. Then couldnt get things due to covid. Yet didnt put anything back together before I came to get it. Said they called to have us come pick it up. Yet put in the wrong number. I would stay away. Always passing the blame.
He ows me 518 dollars from parts he ordered in March that did not come and I got somewhere else and not he wont answer my phone calls really professional Im about to call the bbb on him
Fixed our Four Winns that we had at several places before that were unable to fix. Had it done in two weeks and cost less than we paid anywhere else and was actually fixed this time highly recommend and everyone is very friendly.
Ready to retire aging Ranger boat. Henry set .me up with new power at a good price. Made an old guy and his grandkids boaters awhile longer.
My experience here was either gross incompetence or an attempted scam. It has been a few years since I had my boat there after an electrical meltdown. After it was there to be fixed I spent a week in remote Canada having to pull the boat out and charge the battery every 2 days by generator because the outboard was not charging the battery. The boat has been mothballed ever since.I decided to make time to get it fixed myself this time and discovered the wire that should have been charging the battery was smashed behind the newly installed voltage regulator and the harness side that it should have been attached to was neatly plugged and tucked into the harness bundle.It looked to neat to be an accident, but it if was a simple check with a multimeter would have shown it was not charging. I recall them trying to sell me on pulling the flywheel and replacing the stator at the time and that also makes me wonder.And the least of my complaints is that after I paid my bill and came to pick the boat up that evening after informing them it would be after hours I showed up to find it locked in the gated lot.
Highly recommended very informative and helpful!
Bought 2 outboards here price was excellent beat every price i got by several hundred dollars. Highly recommend. Staff very helpful with several questions and phone calls.
Dockside has been very easy to work with. They communicate and will help you to make good decisions. I have also developed trust for Dockside which is often challenging with marine services.
Here’s the story of this place. Dan sold it to Henry the owner who is one of the rudest business owners I’ve ever met. He had my boat for 6 weeks just to replace a distributor cap and never did it. He claimed he was back ordered in terms of parts. I sourced the parts for Dockside. Apparently they couldn’t call another local dealer to source them on their own. By the way, I never once received a call to give me info on the boat. I had to call every single time. In the end he told me he doesn’t usually work on boats of this age and shouldn’t have taken it in anyway. They also left the key on in the boat, leaving me with a dead battery, and did not put cover back on properly(not an older tarp I had on top, but the original cover that just needed snapped in at the back). These people don’t care about you or your boat. They want newer boats with high cost repairs so they can charge the customer a higher rate. That’s the only reason I can surmise as to why it took them that long to install a simple distributor cap. Don’t go here unless you want to be treated poorly and have your boat not cared for at all. Dan was nicer to me than Henry(the owner) was! I never received an apology from Henry, only Dan who as former owner was very sorry to hear about my experience. I assume the excuse will be “we have a lot of other boats.” Ok, but that doesn’t mean you should not contact me, give me no information, and treat me and my property poorly. Just stay away.
I had these guys repower my boat a few weeks ago they were very knowledgeable, and got me back on the water quick
Best boat place! The owner i believe his name was Henry was able to diagnose and repair my boat in parking lot without even charging for it. They have earned my business for life! Thanks Guys!
My go to place from now on very affordable and fixed my boat. I originally came in and asked for several items to be replaced and was told that only a few items would need to be replaced instead of being charged for needless repairs that another shop had said i needed.
Henry did a full stringer, floor and carpet job on my boat and went above and beyond in the process and sent me photos every step of the way. He remained in constant contact the whole time. While it was an expensive process, he gave me a fair and honest price. He definitely earned a repeat customer. Thanks, guys!
Friendly knowledgeable staff was able to get my boat that was no longer under warranty covered for a fuel system problem was shocked at how they went above and beyond to take care of a customer saved me thousands.
Great place to get a boat fixed repairs were quick and gave lots of advice on boating the rivers.
Got my boat done for me in time for my vacation and was very happy with the work that was done.
Excellent customer service and very helpful. Brought my boat here for regular maintenance and a shift cable replacement. Repairs were completed in a week as promised and price was very resonable even lower than what they had originally quoted. WILL BE BACK!!
Great place to take your boat for repairs friendly staff
Henry and his team are professional and consistent been using them for a long time and they have never let me down!
Very impressed with the willing to go the extra mile attitude will be back again!!
Dropped off boat to be looked over first charged 90.00 and told transom is bad they did t go any further in the inspection asked to check engine charged me another 90 told me I needed a starter and that it wasnt locked up they could turn it.....I paid them the 198 I owed and took it to pgh boat on the Northside he told me transom is ok and its a newer starter on the motor and that the motor was hydro locked now how the hell can it be locked at one shop and not the other? I think this shop just says anything to get money out of customers I live in beaver and they are close to me but for all my boating needs for now on I am going to pgh boats
Fair prices and excellent service. Owner is very knowledgeable and personable highly recommend!
Only place I trust to maintain my boat quality work not the cheapest but worth the extra coin knowing the job was done right thanks guys!
Best place to take a boat for repairs very knowledgeable and very fair and informative.
My go to place everyone is really friendly!
Very good customer service and good selection of boating supplies
Great service. Friendly staff
Owner extremely knowledgeable and helpful. Excellent customer service.
Owner is extremely knowledgeable with outboards and their prices are very low compared to other dealers I had gotten prices from. A++ place Highly recommend!
Very Helpful and reasonably priced.
Absoutly no communication. Ripped boat cover when picked up. O and not fixed in months
Very helpful and informative 👍🏻👍🏻
Good place to deal Fair and Honest
Good communication and fast service
Very helpful and knowledgeable staff
Very knowledgeable and honest
Very helpful and informative.
I had a contract with this shop and even though I upheld everything on my end of the contract and the dealer sold the boat out from underneath me. DONT DEAL HERE
Worst place to go I been waiting to get a prop they say they cant find one but I found them I was depending on a boat shop to get me what I need but not there