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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
109 N Greenville Ave, Allen, TX 75002, United States
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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
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Review №1

I escorted my sister to purchased a refrigerator at Sears on 2019 and our sales rep was Henri Emmanuel and he is experienced, focused, engaged and transparent. On 2021 My dad and I just went to American Freight to purchased a refrigerator and our salesperson again is Henri Emmanuel what a coincidence and he made the whole experience very outstanding he went at the back of the store to get me the size of the refrigerator that I wanted. His knowledge of the fridges, options and approach to the buying process was spectacular. Would highly recommend Henri Emmanuel for your refrigerators buying needs.

Si
Review №2

The fridge that I bought was great. Unfortunately it ended up being too big that the door won’t open all the way because of the wall. They were able to fix my issue by replacing it with a better fridge! Originally I thought American Freight wasn’t going to help me but they went above and beyond. Thank you Josh!

Ch
Review №3

Had a great experience here and bought a beautiful fridge for a great price. Worked with Henri, Who also thanked me for my service ( RN) and took good care of me.

Fi
Review №4

I came into the store to look for a new bedroom set and as soon as I arrived associate Henri Emmanuel first greeted me and as he helped other customers he kept letting me know he would assist me when he finished with the other customers. Once he came to help me he already knew what I was looking for and proceeded to help me purchase the bed set I wanted and he said asked me through the whole process of purchasing it and reassured me on the whole process of having it delivered. He was very helpful and personal and I will be sure to be back to purchase from them again

De
Review №5

Josh assisted me in finding a new bedroom set that best fit my needs.The service was amazing and the bed looks amazing. I wasn’t sure what to expect when I walked in this was my first time coming to American freight. But Joshua was very attentive and answered all my questions and made me feel comfortable about my purchase. He wasn’t trying to up-sale or get over as other furniture salesman do at other stores. Thank you for your help Josh, I will definitely be returning for any other furniture purchases.

Mi
Review №6

Henri was extremely helpful and even got me next day delivery. The process was easy and fast. He was very educational. So glad I decided to buy with Henri. Thank you for all your help.

Ki
Review №7

My experience with American Freight-Allen was AWESOME!!! Henri explained my options in detail, so I was comfortable with my purchase. They scheduled my delivery to coordinate timely with my move-in date. If you are looking for a great deal on appliances this is the place to go. I love my new refrigerator!!!

Sp
Review №8

Such unprofessional service. They made us wait an extra day because they broke the furniture the day they were supposed to bring it. The following day, they tell us what time but it arrives 3 hours late. And when they bring it into the apartment they tell us that we have to put it all together. They shouldve told us that at the store from the beginning. Never shopping here again.

Fi
Review №9

The store manager Josh was amazing he gave us great customer service and time for me and my husband time to make our decision. He was also very knowledgeable about the fridge we wanted to purchase then went even further to help us protect it with the protection plan. We will definitely going back for all of our household needs.

Je
Review №10

Absolutely the poorest customer service I have ever received. We were ready to buy a dryer. We were in the store ( only customers in the store) for an hour, found the dryer we wanted and the employee just sat at his computer. Not once did he ask if we needed help. If you are ready to buy I would not recommend shop there. If I could give a zero star I would.I received a response from the store manager (Steven) the following day. He had Josh get in contact with me. We went into the store again today and Josh helped us. He was very helpful, polite, and apologetic. I would definitely recommend this store and make sure and ask for Josh.

Ma
Review №11

I can’t say enough about Josh and our experience with American Freight!!! I’m pretty particular about what I like and always look for the best deals! Well Josh has been super patient with me and really kind during our search for the perfect fridge! He wasn’t pushy at all and knew exactly what I was looking for! After a couple of months he found me exactly what I needed at a perfect price! On top of that our dishwasher just broke too and he was able to find us a matching one. THANK YOU JOSH! I have a lot on my plate and you made it so easy for me! We will definitely be back for our washer and dryer soon!

Na
Review №12

I had a great experience, Joshua and Henry were both amazing. They helped me get everything I needed. I will definitely use them again .I will also tell My friends and family to give them their business.

Az
Review №13

This is a great local furniture store with lots of selections for furniture and appliances. Ask for Josh, he is helpful, professional and efficient(while under pressure). We are happy with our purchase, thanks Josh!

be
Review №14

Henry was amazing! He helped me correct an order that was cancelled online and even helped with a better guarantee. Would highly recommend using AF and calling to ask for Henry.

El
Review №15

Josh and Henry were great. I was a little nervous about the finance process and the EBO option though. My understanding is if you pay this off within101 days, you pay no interest. I hope this is true and I have not been mislead. Also my shipping address was incorrect, I pray Josh corrected this or there will be an issue I dont want. I would like for the district manager to confirm my delivery address for the products I purchased were corrected as I brought this to Josh attention before I left. So those are the things that made me nervous about this company.

Jo
Review №16

Think twice on purchasing the warranty. I have a French door style LG refrigerator with a bottom freezer that I really like. The only problem is that the freezer door can easily pop open about 1 inch without you knowing because the slightest pressure will open the door. We believe this is because the freezer door isnt aligned well (the gasket is fully extended at the top while the bottom is fully compressed so, the freezer door isnt evenly installed). If you dont pay constant attention to the door and it remains open accidentally, frost develops and you get a lot of ice buildup. I explained this to the warranty company (FYI - a totally separate entity from American Freight) and they sent a person to inspect my freezer about 3 days later. He sees the ice-buildup, blasts it away with a steam gun, and tells us that He will order new rails for the fridge. When they arrive, just call up the warranty number again and schedule a time for me to come back and install them. We waited 3 weeks and no rails. I call up the warranty company and they tell me the ticket was closed - the technician left a note saying if the issue returns, order new rails for the unit. So, we waited 3 weeks for nothing based on a lie. The warranty company then tells me that it will be 9 days before the next technician can come look at my refrigerator. And heres the best part, he will not have the rails on him so, he is only showing up to give his opinion on the issue (which is new rails as suggested by the first technician in the notes that he left). Then the second technician will have to place the order for the rails which will probably take 1 week or longer. Then I will have to call and schedule with the warranty company again which will take another 10 days to get an available tech to come out to the house again. So the ticket I opened in early May is going to POSSIBLY be sorted out sometime in July. Just know this is the reality when they offer you the protection plan because the salesman will say, oh yeah if anything is wrong with the unit, well come out and fix it no problem.

Co
Review №17

Henry was my salesman at American freight he was awesome answered all my questions very patient. Great place to shop Thank you

Mi
Review №18

Our Freezer stopped working today! We were about to lose all of our frozen food! I searched and called all the big box stores and could not find a replacement anywhere! Searched one last time for Freezer on google, found American Freight (used to be Sears Outlet). Hmmm, I used to like Sears a lot so I called American Freight. Josh answered the phone and I mentioned our emergency situation where food was going to go bad unless we got a Freezer delivered TODAY! ONE PHONE CALL is all you need! Josh confirmed my online order, found an available delivery service, and like magic, our new Frigidaire Freezer was delivered and plugged in when I arrived home! Unbelievable Awesome Service and a great price too! I was blown away by the incredible can do spirit, and care for my needs as a customer. If you need an appliance or anything, call or visit American Freight in Allen, TX, they will take very good care of you for sure! Thank you Josh we will call you guys first in the future, Michael

De
Review №19

Josh was very helpful ! Very happy with our purchases! Excellent customer service.

Ka
Review №20

Josh was amazing and so very helpful helped me find what I needed took care of checkout quickly and was very friendly ask for josh when you go in !! Also great inventory highly recommend American freight in Allen Tx :))

Ta
Review №21

Henry provided excellent customer service and made sure that all of my questions and concerns were met. He is very knowledgeable of the products provided in the store.

Ty
Review №22

I love the friendly and detailed service every time I walk into this store. Each person make sure you are a satisfied customer who wants to recommend this store and be a loyal returning customer!!!

Br
Review №23

Went for a fridge and they had it. Gave me a great deal as the one I wanted had a dent. I ended paying half price for $1600 fridge. Got the 3 year warranty though I wasn’t sure I wanted it until he said I could sell it back for full price within a year. The warranty is pretty inclusive, so can’t go wrong I guess. The people were really nice and were thorough in the sale and price. Tested some beds while we waited and found a few that were really nice and great price compared to my purple bed. Will definitely come here again.

Sh
Review №24

What an amazing store to go shop for your house. Great product with great prices. Make sure to ask about josh. He’s great and so helpful. See his picture below, he helped me with my refrigerator, washer and dryer. Thank you guys so the great customer service.

Al
Review №25

Went in to buy a freezer. Josh was great! I will definitely be buying my appliances here in the future. They also have furniture.

Wi
Review №26

I came to the store and Henri Emmanuel took care of us the moment we walked in the store. I have no knowledge of washers or driers but he explained the logistics and made making a decision easy.

A
Review №27

Josh was very insightful and empathetic to our needs. Our refrigerator in our home was irreparably and my wife and I were in a bind, and Josh from American Freight was able to get us a refrigerator in our home the same evening. Thank you!

vo
Review №28

Best place in town prices are so good you must to and have an experience of your own the employees are nice and Polite and they answered all my questions i have no complaints go see for your self and see all what they have

Te
Review №29

I have received very poor customer service from this store and I would not recommend it to anyone-family, friends or enemies. I paid for Queen mattress only along with 2 twin box springs and mattress sets on 4th of July weekend. I went back to the store and paid for 2 twin frames which I forgot to purchase with the first sale. I noticed the receipt said back order on some items. I questioned that and was told by Henry, sales associates that all items would be delivered the same day. When my items were delivered on 6July, I only received the queen mattress and one twin mattress which I later discovered was actually a full mattress. The tag on the mattress was clearly labeled “full mattress”. I called the store back with the first delivery asking why I had not received all my items at the same time. I don’t usually get home til after 6pm as I work about 30 minutes from my home. So it was an inconvenience for me to try to be home by 6pm. I asked how I would be compensated for the inconvenience of having to deal with another delivery. Josh, sales associate said that I would receive my $120 delivery fee back within 3 business days which should have been Friday 9July but I have yet to receive it. I was also appalled that I was not informed that the items would only be delivered and not set up. My house has upstairs and I live alone yet the delivery guys said they only delivered and that they didn’t take items upstairs. They did feel sorry for me that I lived alone and took the items upstairs and I gave them a tip. Had I known all of this in advance I could have made a conscious decision to go with a store that did set up and delivery even if it cost more. After all I still paid more money to get the items set up. On Wednesday 7July the 2 twin mattress sets with frames were delivered. Once again I tipped delivery to take them upstairs. The full mattress that was delivered on the first delivery was not taken back because there was no room on the truck so delivery came back on Thursday 8 July to pick up the full mattress and assemble the frames and yet again I tipped them. Over the weekend a friend helped me put the twin mattress sets on the frame to which we discovered the box springs were XL Twin for a king bed. I also discovered that the twin frame was defective-at the head of the box springs one side of the box springs was flush with the frame but the other side was not as their was a gap and both frames were the same. I went back to the store on Sunday 11July to inform the sales associate who was Henry that the box springs didn’t fit and that the frames were defective. Nothing in the store is advertising as “seconds” so I didn’t expect the frames to be defective. So on today Tuesday 13July the delivery guys were supposed to come out and bring the correct size box springs and 2 new twin frames which were to be set up and if this did not work then my money was was supposed to be reimbursed. They were supposed to be here by 1pm originally. I called the store because I needed to reschedule for 12noon today but I have gotten no response from the store. I called yesterday 12July but my call went to voicemail. I left a message. I called this morning 13July at 10:30am and again the call went to voicemail. I left a message but I have received no call from the store. I did receive a call from the delivery guy Kenneth asking me what I needed. He was returning a call from last week. I asked him if he was bringing my items. He said that he was sick on Monday and not aware that a problem existed but that he would check when he gets back to the store. I feel that this company has inconvenienced me to the utmost and is holding my money hostage. I WILL NEVER USE THIS COMPANY EVER AGAIN regardless to their location. I have waited for them to rectify the problems but the problems have not been solved. They have an all sales final policy so I pray they are not trying to use that to not have to render good customer service. If it’s defective fix it or reimburse my money. I am continuing to call the store but no response. I’m being avoiding.

Ti
Review №30

Went into this store yesterday. When we finally chased someone down to help us. He attempted to find what we needed at another store. Took my name and number and said he would call me back. Never heard from him again and I am not surprised because he wasn’t interested in helping us but went after a young female as she was walking in the door! Never wasting my time on that place ever!

Mo
Review №31

Josh offers excellent customer service. He goes above and beyond and truly made our shopping experience great!

Gr
Review №32

Service was perfect cant complain, easy process Joshua helped me out in the entire process excellent customer services definitely will recommend to came and buy at this location 👍🏼

Ti
Review №33

I purchased a Kenmore washer and dryer set, josh was very attentive and patient he showed each customer that came into the store that they are welcome...he was the only working the floor so be a lil patient...but he helped me even when my phone went dead he had an android charger handy LOL..THANKS JOSH

Je
Review №34

Ray was so helpful, patient and kind.Very knowledgeable of the store furniture products.

La
Review №35

Josh was very nice and helpful. He worked to get me a washer and dryer with in my price range. I told him what I needed and he delivered. Ill definitely be coming back to purchase more items.

st
Review №36

My Wife an I stopped by the allen store today to furnish my new house i found an african guy of the name of Emmanuel. I really did enjoy the service. He really took his time to help us find anything we need for our new house. Thank you brother and american freight.

Ba
Review №37

I stop by American freight and Allen today worked with a young man named Josh, Josh was amazing to work with he took his time with me walk me through the process of showing me all the items They had and cost in options of getting it delivered or picked up for me I strongly recommend you ask for Josh when you go to American freight and Allen great customer service great location.Thanks Josh

Gr
Review №38

Great place to get the large appliances you need. Ray right of the bat was so nice and friendly! The sales guy, Josh, was very nice too and he got us squared away with what we needed very quickly! Even though we came in super late every one was very kind and helpful! Overall super great experience!!

Da
Review №39

Ask for Henii! His goal isn’t to sell. His goal is to help you and find the best fit for you. He definitely is about gaining customers and having repeat customers! I wasn’t able to purchase the first time but a simple text a month later to see if I was still in need made all the difference.

En
Review №40

Great customer service!! Very informative!! Will shop here again.

Br
Review №41

Quentin was amazing very hard working and polite… I’d most definitely be coming to get more furniture from the Allen location with Quentin there. Awesome employee.

Ci
Review №42

I came in back in March and purchased a stainless still refrigerator and Quentin helped me. Quentin was very helpful, friendly and efficient! Thank you, for giving me a great experience and now I’m thinking about getting a bedroom set!

Au
Review №43

Joshua was his name. He was very pleasant and helped me pick my perfect washer and dryer set. Please give this place a try you will love it.

Ge
Review №44

First of all this store had everything that I needed. I was helped by Mr Henry at the Allen store. He made everything so easier and understanding. Im happy to do business with this store and Mr Henry from Ivory Coast.

Sa
Review №45

Went into this location to find a mattress. The selection was great and we was greeted when we entered. I love when I’m greeted!!!! After finding the right mattress josh rung us up, but the system was down so he had to schedule us on Thursday. I received a call from josh the next day and to my surprise they could schedule delivery that day. Thank you so much josh for the great customer service along with the f/u.

va
Review №46

Josh was great, the time he took to help me through my purchase and answering all my questions. His follow up was great.Thumbs up

Jo
Review №47

I am currently at an Army school in Kentucky with my family arriving in McKinney after a move from New Hampshire. I called and spoke with Josh who walked me through the whole process via phone calls and text messages and all ensured that the delivery and installation would be done as soon as possible for my family. This is the one case that I wish a review could have an extended scale!!!! HIGHLY HIGHLY recommended.

Ma
Review №48

I had a great experience at this location. Mr. HENRI EMMANUEL greeted me when I came in a assisted me in picking out the best sofa set that was comfortable and affordable for me. They have a great finance setup and delivery service, which I needed.

C
Review №49

This outlet has great prices. Im glad they arent going out of business like sears is. Good place to stop by even if you dont buy anything. Interesting customer service.

An
Review №50

This store offers an amazing selection, with new stock arriving weekly. You will not find better deals on appliances, at the big box home improvement stores. The staff was friendly and helpful.Josh provided us with better service than the other local stores. He was attentive and knowledgeable about all aspects of the 3 appliances we purchased. I will definitely be a repeat customer of Josh, at American Freight!!!

le
Review №51

I received great service and bargains at this store. My sales agent Josh was a big help in selecting and getting me the best deal. I would recommend shopping here.

Yo
Review №52

We went in yesterday in need of a new refrigerator. The store had good inventory and great prices. The sales associate Josh was very helpful and professional. He was able to answer all our questions and help us find the fridge that best suited our needs. We are very pleased with our purchase!!

Al
Review №53

My first experience was not a great one but the manager Josh got in contact with me personally and ironed everything out. Outstandingly professional in striving to provide an excellent experience for the customer. I’ll definitely go back and shop with this store again. Only reason I took stars off is because the delivery driver came to my house without a mask on and I had to move the furniture to desired location myself. Other than that my in-store experience was a great one. Thank you

De
Review №54

We shopped there today for a fridge for our rental house that the tenant says was not cooling anymore. We bought A whirlpool double door with ice and water in the door. Regular $1400 and we got it for $850. they had just gotten a shipment yesterday and had so much stuff. Josh helped us and he was so so helpful and accommodating. So was Jacqueline with Liberty Tax. We left with a new fridge and a new dishwasher. The warranties are good too, along with the delivery setup and haul away. So glad we went there and killed two birds with one stone! Yay! Thanks Josh and American Freight.

Na
Review №55

This store has a great selection of appliances at very reasonable prices. Some out of box items are marked way down. Our salesman, Josh was very knowledgeable, easy to talk to and absolutely no pressure to buy. Great experience and we will be going back!

Be
Review №56

Great products, great service and great prices! Josh was so helpful, I’ve told my friends to look here!

Do
Review №57

Excellent service delivered by Josh. Its rare to find his kind

Ni
Review №58

Honest salesman, Easy business, Ask for Henri, tell him Nick sent you! 😎

Se
Review №59

These guys were so awesome! I went in and they gave me a great deal on a fridge and the warranty was worth every penny. They can count me as a loyal customer!

Tr
Review №60

I Have been using this place for a year now and the customer service is always good. I cant remember the managers name I think it was Joshua? But hes always so polite and gets me good deals.

Ly
Review №61

Today I walked into American freight expecting to buy some furniture which I did but when I walked in I was helped by sale person Joshua who was very kind and patient. He encourage me to apply for the Store credit and Bam I was instantly proved just like that my shopping experience was really easy and amazing thanks to Joshua. This Location was very spacious neat and clean and I will most definitely be going back.

Cl
Review №62

Very good experience for us extremely good salesman made me feel good to the whole process. Found what I was looking for and at a good price. Thanks to our salesman Henri!

Ka
Review №63

Josh was awesome! I was looking for a refrigerator and he listened to everything I wanted and even went into the back to look at things that just came on the truck. I was in and out so quickly and got everything I needed. If you ever go here ask for him and he will take great care of you. If I ever need an appliance again I will be returning here.

gr
Review №64

We bought a refrigerator there this past weekend. The one we wanted was already sold but Henry said he could get us another one. As we were back there discussing it, Raymond showed us one he had just unwrapped. It was exactly what we needed. Henry was very nice and helpful with the actual purchase. Even willing to work with holding it until our closing date. Will definitely be back if we ever need anything else!

B
Review №65

Recommend a visit for big purchases; we made a quick stop one morning as we were seeking a new dishwasher (old one stopped working); most other places would not commit to a delivery date, some extending into April. The staff was not even helpful,, suggesting we purchase on-line rather than in the store. We decided to try AF. What a surprise! There were 3 possible dishwashers we considered; all 3 were new in the box, no damage. Josh was very friendly, helpful, answering all of our questions, and making suggestions. Gave us time to look around. If you arent seeking a specific brand/model, AF certainly had options not to mention helpful staff! We will definitely return.

Ja
Review №66

Best experience Ive had buying a washer. Had great customer service and got a quality washer for an amazing price!

La
Review №67

When I came to American freight in Allen tx, the service was great and my friend got a bed she enjoying now, thanks to Henry Ouraga

Su
Review №68

The service in American freight Allen tx is great i like the way sir Henry Ouaga helped me with respect and professionalism

JE
Review №69

IF YOU ARE LOOKING FOR SOME GREAT FURNITURE FOR A GREAT PRICE THIS IS THE PLACE TO GO AND ASK FOR HENRY HE WILL TAKE CARE OF YOU!!!!⭐⭐⭐⭐⭐

Ki
Review №70

Henri was very helpful and accommodating. We’ve been hunting for appliances for months and finally found what we needed.

Ja
Review №71

Went in last week and talked to Josh Doty. He was knowledgeable and eager to help my family and I. Will definitely be coming back.

Ra
Review №72

I purchased a fridge from American Freight! I highly recommend this place! It is no hassle and no pressure! Henri helped and provided the best customer service I have ever received! He found me the perfect fridge he was patient and explained every detail so that I knew exactly what I was purchasing! I can’t say enough good things about Henri and his customer service I had gone so many other places and could not even get assistance. If you want excellent customer service come here!

ju
Review №73

I was at the American freight in Allen store today, i really did enjoy the service offer by Josh.

Re
Review №74

Awesome crew working. Henri helped and was incredibly helpful. Would definitely recommend. Thank you so much.

Re
Review №75

Prices are barely different from main stores for new, but refurbished are very nice.

Sh
Review №76

Great customer service...made sure I got exactly what I wanted. Explained everything to me and didn’t miss one detail. Any questions or concerns that I had, Henri was about to answer them right away.

Ma
Review №77

Henri Emmanuel, He was really nice and he supported us really good

Me
Review №78

I wasn’t sure what I wanted but after talking to the manager I was able to make up my mind. He was so nice about it especially considering I kept going back and forth on what I wanted. I will be back for sure!

Da
Review №79

This place rocks, after a rocky start with the new fridge Steven and Bennett MANAGEMENT stepped in I was offered any unit they had in stock and if they didnt have a unit I liked they were willing to find the perfect refrigerator. Thanks guys yall definitely went above and beyond.

Al
Review №80

Josh was very helpful in finding out what we were wanting and then suggesting accordingly. Without being pushy! He even recommended items that were less expensive because he thought it might suit us better. I highly recommend at least looking and talking to him before you buy!!!

Do
Review №81

Good experience! Josh is the best

B
Review №82

I had a great experience at American freight. I recently bought a house and was in need of a fridge as well as a washer /dryer set. Henri was the Employee I worked with and he was amazing. He went over and beyond to make sure I had everything I needed and that delivery would be fast and efficient. He personally went to their warehouse to find the perfect washer and dryer for me and kept communication open the whole time to ensure that I was aware of all my options. I would definitely recommend getting appliances from American freight.

Je
Review №83

Went to get a new washer/dryer set, ours had conked out completely. We got there it was quiet, so we got to look around for a bit without salesmen breathing down our necks. After a bit, Henri came up and started speaking to us, showed us a few models and asked what we were looking for. He guided us to a set he thought we might like and it was indeed perfect for us, there was no pressure sales, he walked away a few times giving us room to check and think and talk it over. When we decided he took us through the finance part, and he even gave us some tips and thoughts and what to look out for to help us save money in the long run. We didnt need accessories with our set, and he didnt hassle us to buy them. He set up a quick delivery and the delivery guys were very nice and helpful as well. All in all we highly recommend these folks, and be sure to say hi to Henri, he was very sweet and helpful.

De
Review №84

This is a great place to get awesome appliances. I spoke with Raymond, he answered all my questions and was very helpful. I asked if he receives commission for his sales, he said he doesnt because his normal spot is in the warehouse. Well, he SHOULD get commission because he sold me a washing machine today and a stove a few months ago! I appreciate you Raymond!

Da
Review №85

This place was pretty unique but they have some good deals on appliances

De
Review №86

Josh was very helpful and I found everything I needed for my home

Al
Review №87

Great Customer service, got exactly what I needed.

je
Review №88

It is ok. No great deals. Not much scratch and dent stock.

La
Review №89

I just visited American Freight in Allen, TX, and I can truly say that I am very satisfied. Customer service and the atmosphere was phenomenal, very helpful, respectful, and patient with the customer. Mr. Henre is great at what he does, and takes his time in explaining every detail for you to understand whatever you are purchasing. I truly enjoyed the visit. And I would go again if I have to purchase more home equipment, and I would recommend others go as well.

Ms
Review №90

My son purchased a refrigerator from the Allen, Texas store. When it was delivered it did not work. The delivery guys Quinten and Kenneth tried everything to get it to work. They actually stayed to help while I called customer service. Great delivery guys and on time!Also, the store manager Josh, replaced the refrigerator this week. Excellent customer service at this store!

JE
Review №91

Today I finally found a gas convection range with good ratings and reviews!! The only draw back was the drive to Allen. I called the store and spoke with Henri Ouraga, one of the sales rep at the store. OUTSTANDING customer service. I have not in my 65 years experienced the courtesy, patient, EXTREMELY helpful assistance, especially over the phone let alone in person! Mr Ouragas assistant was above and beyond exemplary. He was very knowledgeable, expedient, proficient in ALL aspects. I have been looking for a stove for weeks but non were up to my standards and price range. Everything was handled to my utmost satisfaction and I should be receiving my new range on Wednesday!! I didnt even have to drive all the way to Allen, as he sent me pics of the one and only range of my choice that was available!! Thank you soooooo much Mr Ouraga for your OUTSTANDING customer service!!

Sa
Review №92

Great Service and very knowledgeable, I left the store a satisfied customer. Thank you Josh

Cu
Review №93

Henry took care of me! Thank you so much!!!!

Sh
Review №94

We bought a Kenmore front-load washer, a LG dryer and a Kenmore fridge from this outlet in March 2019. The price was great. The dryer and the fridge are running with full satisfaction, but the washer went out of order the next month. The 30-day return period was already over. So, we had to contact Sears Home Service for repairing the machine under 1-year manufacturer’s warranty. It was fixed; but the problem came back again in October. This time, they failed to repair the unit after several attempts and in the middle of December they promised us to replace the machine. Since then we have been thrown into a vicious circle – “ a tech visits our home, fails to repair, recommends replacement, we call the customer service, get a case number, no response, we make a follow upcall and they would say the replacement not approved and will send another technician.” Although they said they can only see 4 visits, technicians came to our home 12 times. On the tenth visit, they just left the machine disassembled with parts laying everywhere. On a last ditch effort before we would have to eat the cost we decided to visit the store, see the manager and seek his help about getting the things resolved. And, we met Bennett on January 11th. Bennett listened to us patiently, provided us with all the contacts where we may escalate the issue. After a while he turned back to us and said, “ I don’t want to see that someone buys something from my store and go through such kind of hassle. I will give you another machine of the same model, new from the box, for zero dollar.” I could not believe it and became speechless; but Bennett did it – he ordered a new machine for us at no cost.I would recommend anyone to use this store with full confidence. You will have a great shopping experience.

Ap
Review №95

Josh was amazing. We had a small issue with a fridge we purchased, and he took care of us no issue. Would definitely go back to this store and request him.

Br
Review №96

Josh was very helpful in helping us find a new dishwasher! Definitely coming back. :)

Ke
Review №97

Best scratch and dent store around. Highly recommend!

lu
Review №98

Got the best appliances from here.the boss guy is cool too.

Th
Review №99

In a pinch I might buy something from here, but all of the display items where in pretty poor condition. Just looking at the dishwashers was kind of a hassle, opening them up was kind of difficult. And I definitely wouldnt finance with the company thats available, according to the reviews that I looked into for that it was pretty sketchy.

Rh
Review №100

Truly wonderful experience!I dealt with Joshua and he was courteous,knowledgeable,and just had an all- around good attitude and he dressed nicely,too! So refreshing to see a young man present himself as such.I loved doing business with him and look forward to seeing him again!!

Information
78 Photos
100 Comments
4.3 Rating
  • Address:109 N Greenville Ave, Allen, TX 75002, United States
  • Site:https://americanfreight.com/br/store/TX/allen/9796?utm_medium=organic&utm_source=local&utm_campaign=googlelistings&utm_content=out-amf&utm_term=9796
  • Phone:+1 214-383-2541
Categories
  • Appliance store
  • Discount store
  • Furniture store
  • Hardware store
  • Mattress store
  • Outlet store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–7PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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