Ja
Jaguar Land Rover of Allentown
5254 W, Tilghman St, Allentown, PA 18104, United States
Comments
Ge
Review №1

Victor Otero went way beyond the others and became family as my brother. I believe everyone should come to Victor if your looking to purchase a vehicle. The new staff here is great and I believe that everyone should come see Victor because he gave me the best deal out of the 10 vehicles that I bought here in the past. 10 out of 10 for Victor Otero!!

Da
Review №2

Victor Otero is one of a kind. We appreciate his assistance and recommend to come speak with Victor Otero. Hell make you fill like you ever left your house. Thank you Victor Otero for your help!!

S
Review №3

I wouldnt take my Land Rover anywhere else. Superb customer service. The friendliest staff and upper management I have ever met. Chelsea, my service agent was so nice. Mike the Service Manager amazing! Even took a test drive in my car. Unlike Willow Grove who wouldnt. And not because of Covid. Just gave me lame excuses.This place is a no brainer. I live in between Will Grove and this one and hands down Allentown exceeds Willow Grove above and beyond. Even if I lived in Philly Id still drive here. Thats how good they are here.The waiting area is nice. Free coffee, water and sodas while you wait.Ill definitely be using Allentown again.

Ta
Review №4

My husband and I had the most incredible experience at LandRover Allentown! In the past we always dreaded the car shopping process but our sales girl Emily Dahlgren totally made our experience FUN and EXCITING! She helped us custom order our vehicle and didn’t want us to settle for anything short of exactly what we wanted. She kept us informed on the delivery date because she knew we were nervous due to COVID delays and were skeptical that our Defender would come in on time BUT to our surprise it came in a month early ♥️ Emily was a complete ROCKSTAR, no one will ever top the experience she created for us! We are now proud owners of a 2022 LandRover Defender because of Emily Dahlgren…. (we love you) ♥️♥️

Ro
Review №5

Excellent service! Could not be happier. A small unforeseen issue developed but, Bob jumped on it and made it right. Thank you Bob and the techs that got my Central Locking issue working perfectly. I highly recommend the Land Rover Service Dept. and the techs! Many thanks. 5 Star Service.

ni
Review №6

I’ve been dealing with Bennett Jaguar for the past six years. I purchased my first jaguar from them and was very pleased with my purchase and now my second Jaguar is also being serviced by Bennett and once again very happy with the service. Customer Service is top rate the staff is very pleasant and are always willing to make accommodations. I highly recommend Bennett Jaguar Land Rover.

Dw
Review №7

For a first class buyer experience, Bennet Jaguar has been exceptional. Working with Victor Otero was a complete pleasure. Victor was professional and helpful in every way, making the car buying experience smooth and easy. I highly recommend Victor and the dealership for you Jaguar or Land Rover purchase!

An
Review №8

I recently purchased my third Range Rover from Bennett. Over the years, everyone at the dealership has always been so kind and helpful to me.They are such a great group of people.I was fortunate to be able to work with John for the first time, and I could not be happier with my overall buying experience. Thank you so much!

Ro
Review №9

We had an issue with our car. Rob Bennett (Bennett Jaguar & Land rover) and his team worked to resolve our issue. Rob took my call while he was on vacation. Greg, the sales manager, was an instrumental source in getting the correct resolution and updating us with the progress of the fix. Josh, the sales person, helped make our experience successful with his personal touch. Greg and Josh both followed up after delivery and let us know they would be available if we needed them in the future. The team at Bennett Jaguar Allentown really handled the stressful (for me) situation superbly. Thank you to the Bennett team for the hard work.

Ro
Review №10

Victor OteroGreat patience and knowledge for a long day

A.
Review №11

Victor Otero is very professional and more above and beyond extraordinary in assisting us purchasing our new vehicle I highly recommend to come talk to VICTOR you will not be disappointed.

Sm
Review №12

Have to say my first experience with Bennett Jaguar Land Rover was quite positive! Great vehicle care, fair pricing and service that went beyond what youd expect at an auto dealership. What do I mean by service that went beyond normal? How about bringing the vehicle of interest to me when our schedules and location made it difficult to see the car conventionally. Yeah, pretty incredible if you ask me. Purchased the car and am very happy. If youre in the market for a quality pre-owned or great new car, give them a chance and ask for Emily. Hopefully your experience will be as good as mine was!

Ra
Review №13

Very nice people at this dealership. I had interactions with personnel in sales, service and the parts department and all were professional and accommodating. I only wish the dealership was closer to my location.

Re
Review №14

I had been in touch with Emily for a few days prior to visiting Bennett JLR. She was communicative prior to my visit about the vehicles availability, and once I arrived she went above and beyond to be transparent and ask great probing questions around financing and warranty of the car. The entire experience from door to door was top notch, and I even had a great conversation with her during the test drive! I went to several other dealerships prior to coming here, but those experiences pale in comparison. Thanks Emily!

Da
Review №15

The sales staff and financial staff were a joy to work with! Everyone made the wife and I feel very welcome! I’ll definitely spread the word about you!

Ma
Review №16

Fabulous experience from start to finish. Asa, our salesman worked with us on all levels of our purchase. We purchased a great car at a great price.

Cy
Review №17

Always a pleasure working with the Service Dept. They do a great job and in a timely way. I had requested to have my car done by noon and they were very good in making that happen.

Ka
Review №18

Emily was absolutely fantastic! She made my daughters first car buying experience beyond amazing and stress-free! She was very professional and friendly. This was by far our best interaction and experience when purchasing a vehicle. Ed was also great! He made sure to check in on us throughout the whole process and made sure my daughter was comfortable with her options and decisions. He explained everything very well. I highly recommend the Bennett team for your next vehicle purchase!

F
Review №19

Wow these guys are great! The sales team at Bennett Land Rover were able to get me out of my lease and get me into a GORGEOUS 2016 Chevy Colorado. So happy with my purchase and beyond happy they made the buying process fast and simple. A big thank you to Sabrina, Rand and Rob Calloway for making this happen. I will certainly be purchasing my vehicles from Bennett from here on!

Se
Review №20

I recently made a review about not getting phone calls back from land Rover Allentown, i want to re-call my previous review and give thumb up to Mr. Bennet (owner) he personally called me to apologize for the inconvenience. i was surprised when the owner called me personally to apologize. this action speak very well about himself and his company, which by the way i never had any issue before, Im completely satisfy with their services and professionalism. My issued was solved today before Mr Bennet called. Thank you again Mr Bennet for your courtesy call. looking forward to continue building business relationship.

D
Review №21

What a great experience I had purchasing my Jaguar F-Type here!My salesperson Craig had so much knowledge and insight into what I was looking for. I was thrilled the way he drove up my choices for me to look at... I was never so comfortable during such an intense purchase.The manager Ed was also awesome and able to easily accommodate my busy schedule. Ive had several new cars but I have never had such great customer care.Also I would like to say John the product specialist was able to easily show me all the Dynamics and set up the advanced features, what a pleasant experience.. I would have never guessed the car was so simple yet so advanced.Thanks Steve and Dusan for all the help during my purchase. You guys are truly a great team and I dont even know where to even begin to tell you how happy I am with this wonderful car!

Mi
Review №22

Amazingly helpful staff, very friendly, incredibly accomidating. They went well out of their way to help me out, and I highly recommend them.

Tr
Review №23

Wonderful buying experience. John was so helpful with the whole process!!

S.
Review №24

I recently purchased a 2020 Land Rover Evoque from Emily Dahlgren and manager Ed Long at Bennett. These two know their stuff, and got me the exact vehicle to fit my wants/needs. They were patient, helpful, and not at all pushy or aggressive. Their only goal seemed to be to make me happy, and earn a customer for life. That they did. The finance guy, Steve, was awesome too. Thanks Emily, Ed, & Steve!

Ma
Review №25

Bennett Land Rover in Allentown is a kind, professional, hard working, comforting and flexible dealership! Their employees listen, establish good rapport, knowledgeable and committed to customer satisfaction! They most definitely customize their routine to customers requirements. I also recognized how happy they were together as coworkers! A real pleasant experience in purchasing a unique, strong, yet classy vehicle! And the service is top notch and accommodating!

Mi
Review №26

I cant thank the group over at Bennett enough for always making themselves available to me when I run into even the slightest issue. I have been leasing Range Rovers/Land Rovers since 2018 from them and they always treat me like I am family. I cant recommend them enough!

Jo
Review №27

OUTSTANDING CUSTOMER SERVICE - I was traveling from Maryland to New England and had trouble with my Land Rover LR2. My vehicle was taken to Jaguar Land Rover (JLR) of Allentown for service. Even though I wasnt a local Land Rover customer, I received outstanding customer service from the JLR service team. Special thanks to both Chelsea (customer service) and to Mike the service manager.

Ka
Review №28

Absolutely wonderful experience. I’m very thankful to the team for all the hard work done in order to make my dream come true. I’m truly very satisfied with my experience and I’m glad I made the switch from Mercedes to Range Rover. Liz is absolutely wonderful to work with and provides very timely responses, as well as Steve. They both really worked hard in order to provide me an excellent deal. Liz even stayed late on a holiday weekend to show me how the car’s features worked. I’m eager to tell my friends and family to purchase their next vehicle here.

Je
Review №29

I have a 2013 Jaguar XJ that I purchased new from Bennett. My car has been serviced at Bennett since new. I have always found the service department and service team to be honest and responsive. All repairs are generally completed on time and the quality of service is very good. Loaner car provided is always top self. This is an expensive car and the service is also expensive; however, I love the car with its luxury and performance. The AWD is terrific as are the upscale interior design/features. Bennett has served me and the car well. I add this is also the best car Ive owned. No complaints.

Pa
Review №30

This is the 3rd car we got from Land Rover Allentown. Each time we used John Varghese as our salesman. John is a pleasure to deal with. Always very personable and knows the product inside and out. If your looking for a new or used car John is the one to reach out to.

Da
Review №31

Bought car from John V at weekend for 2nd time. John is a pleasure to work with. Very professional and no BS from him. Straight, upfront and honest. But for him, I would have likely bought elsewhere, Thanks John

An
Review №32

Anthony Cowsette made my purchase experience exceptionally flawless. I appreciated his thoroughness and personalized touch for all the needs I amplified regarding several cars. Anthony was very authentic and brings that family charm into his relationship with you and stays in touch with you after your experience. I traded a new BMW for a brand new Land Rover, a process that is very complex requiring all the artillery you can deploy to get out of one to get into to other. The latter brings me to my last point: Anthony has extensive experience in advising and closing any complex transactions you have if you need to be (1) bought out from an active lease or active purchase and (2) how to lease a new car. I would call first asking for Anthony to see if he is available to see you before you visit this dealership; otherwise, I recommend you arrange a time with him if he isn’t.

Fr
Review №33

I brought in my LR Discovery for the my 48k mile check-in. This was my first time with Allentown LR. I had bought my car from another dealer and had it previously serviced there. They had terrible customer service so I decided to change. Right off the bat it was a different experience. Chris welcomed me, had all the paperwork ready, gave me an estimate and processed me though very efficiently in a professionaland friendly manner. My loaner car was ready when Chris said it would be. The ladies in the invoice area were also friendly and professional. My car was serviced and washed as promised. One doesn’t usually describe a car service appointment as exceptional but I will here. Kudos to the customer centric culture they have going on. My next LR will be purchased there.

Ro
Review №34

We are extremely happy with the sales staff and the service personnel.We live in another state and the when we leave our vehicle for servicethe loaner vehicle is as good or better than our own.

Mi
Review №35

I was super impressed by the General Manager Ed Long and John Varghese the product specialist that worked with us. They were incredibly professional and gave us a great price on our used Range Rover! I look forward to seeing their soon to be completed upgraded dealership - it is going to be top notch.

Sa
Review №36

We worked with Asa and Greg to purchase my 2021 Range Rover sport. They were honest, helpful, and Greg went above and beyond to help me trade in my Audi Q7. Financing was a breeze as well. Thank you!!

Jr
Review №37

Ed and Emily made my day. I finally can say that if youre looking to buy a next vehicle dont waste your time driving around. Drive yourself to Jaguar Land Rover Bennett dealership and you wouldnt be disappointed.

Jo
Review №38

Great experience at Juguar Land Rover of Allentown! I bought a car at different dealer a month earlier and it was sketchy and even felt adversarial at times. I was apprehensive about going through the buying experience again so soon but after arriving at the Jaguar Land Rover, I knew instantly I was in good hands.My girlfriend and I worked with a super nice sales rep, John, lovely guy. The finance manager Moses was great to work with as well. In fact, the whole staff there was very attentive, and transparent about the process, from the time we arrived to the time we drove off. They got us in and out in a timely manner too! The dealership is super clean and spacious unlike other dealerships Ive dealt with in the past.Overall, a five star experience!

Ch
Review №39

Staff very friendly, they go all the way out to make sure you get what you want. I thought it would be a long waiting experience but it was very smooth and not as long as expected. Thanks to all who worked with me to get me on my way.

Br
Review №40

I am on my 4th vehicle from JLR of Allentown, and that’s no surprise if you have worked with their team before. From Greg(GM), John (my sales guy for many years), finance (Steve), the awesome guy that detailed it before delivery, everything single one of them made the experience perfect. From previous cars, I know the service side will be just an great. Walter is the man, and Chelsea is wonderful to work with!!! I love seeing their team! My business will always remain with JLR as I feel like a part of their family! How many dealerships know about your husband, kids, and dog? None! JLR takes pride is relationships with their customers.

Ca
Review №41

The service staff here is exceptional. I found my 3 year old F-type at a different dealership but chose Bennett as my service team as I have been very happy with the service I have received on my Range Rover.

St
Review №42

Nice salesman a little hectic because of construction, but they are doing well handling it

Mo
Review №43

Had a air leaking noise coming from my front right side . As you can see I was told to replace the whole air suspension for a cost of $6,000 to $8,000 to fix . I drove home 77 miles on my bump stops the scariest ride ever . I take off my front tire and right there is a orange house under the plastic cover . The air line had a hole in it . Well it cost me $13.00 to fix and figured the problem out in 5 minutes . Why they would not fix it and send me home safely is a shock to me . I had other work done there with no problem I could have killed myself driving home . I would not recommend the service dept real shady .

Jo
Review №44

All good! I was awaiting parts for my car and received good service installing them. Also was educated about a feature I didn’t understand. All better than average.

Vi
Review №45

Provided the repairs as requested. This is my first experience with Land Rover as I’ve always own Lexus or Audi.1. They are backed up so I had to had make an appointment a month out. During which, I requested a loaner car as my commute requires. Other dealership would have arranged their own loaner cars for your vehicle’s equivalent, even on a day’s notice. I had dropped off my full size SUV to receive a non luxury Midsize, that’s with the month notice. Also, the loaner has tire depth of 3/32 at best, so I was obviously hydroplaning in a vehicle without safety features that I am used to. They also claimed that “I am lucky” to have received a loaner for the service, but I have been getting free loaner vehicles at other dealerships.2. I’ve always had dash cam recorders in the event of an accident or valet joyriding. My camera was unplugged the day I got the vehicle back, only to find out it had been unplugged by the dealership since I dropped the vehicle off. It was strange to receive my vehicle back with 1/4 tank less than what I had dropped off. It could be the nature of the diagnostic I requested, but with my dash cam disabled by the dealership, it seemed very suspect.3. I had been charged with a $150 diagnostic fee for each problem that was not disclosed upon dropping my car off. They would only waive the fee if I agreed to proceed with the repairs. Also as above, very suspect for a bait and switch approach charging this fee when the car was already in service and would not be returned unless I paid this fee.4. It took over 3 days to replace an oxygen sensor 3 bank 2, this is excluding the “diagnostic”part which took 2 days. I have an OBD tool, of which I literally told the service adviser that it needed to be replaced. So again, being charged $150 for diagnostic on that part was absurd. This sensor is located on the bottom which can be accessed by removing the skid plate. Anyone can google this and replace it within 2 hours, again making #2 very suspect.Overall I don’t mean to discredit a dealership, but the way I’ve seen these situations handled as a first time Land Rover owner, it makes me very uncomfortable to get service here. Out of all the other service providers at the other dealerships, I wish I would have stayed with Lexus with the attitude at Bennett Dealerships.

Na
Review №46

Big fan of the Land Rover brand, but very disappointed with my experience and the service from Jaguar Land Rover of Allentown. Purchased a vehicle from them last year, but hoping to trade in the vehicle soon or explore if the dealership has any type of buy-back option. Highly recommend Land Rover, but would recommend shopping elsewhere. This dealership is focused on the sale, not the longterm relationship.

Mi
Review №47

Excellent customer service paired with outstanding automobile service!

Am
Review №48

I was very impressed with all of the staff I met during my time at the dealer. Anthony and Greg were terrific and they made my car buying experience easy and memorable! Highly recommend, Bennett Jaguar & Land Rover is wonderful! I couldn’t be happier!

St
Review №49

Very efficient and thorough in their review of the Range Rover. High degree of professionalism.

Co
Review №50

Just bought a used 2019 Velar! Greg the Sales Manager was wonderful to work with. Honest with no fluff! Even though we weren’t physically available to discuss the car we communicated through emails and texts. I feel we got a great deal on the vehicle and the process was easy and hassle free especially since it was online. We even noticed one of the rims had been scratched before we picked it up and when I called him about the defect he stated not to worry bring it in and we will make it right! Love the customer service and friendly atmosphere.

Da
Review №51

Ed and John made our purchase seamless and were delightful with a no pressure easy going approach to putting us in a car we were excited about - thank you Bennett Jaguar Land Rover of Allentown!

Ja
Review №52

John & team were very courteous & professional.

He
Review №53

The advent of internet auto sales does require the sales team to use good communication tools to assist the remote buyer to make a purchase decision and not miss out on the many details.

Ra
Review №54

Had the worst service center experience of my life at this place. Bought car brand new cash from them back in 2014 came for service a few weeks ago. Charged me an insane amount for a hose (to be expected) but the problem was still not fixed. I had to make numerous trips back and forth taking off of work and having to bring our 2 year old (from NYC where I live). First loaner car had a tail light out that I was pulled over for, picked up my car on a Sunday, turned it on and coolant light came on (No one is there on Sundays). They never topped it off after fixing the problem. (Problem wasnt fixed I topped off myself and 2 weeks later still losing coolant). So Im still sitting with the same problem with a car that only has 40k miles on it...

Jo
Review №55

3/20/2020I bought a used vehicle from them. 3 days after getting the vehicle its sprung a transmission oil leak. I called them to see what they could do for me. I was told they would make some kind of decision and then let me know. Over a week went by and I heard nothing. Finally called them and was told if I bring the car in they will take a look at it, not stand by it or fix it but look at it!My wife and I are both senior citizens and are somewhat handicapped. We live approximately 2 1/2 hours from the dealership. My wife and I have a hard time traveling distances and I tried to explain that. I was told to take it to a reputable mechanic and get it fixed and then they would take care of it which I did. I had been told that the car had gone through their shop and been thoroughly inspected yet the mechanic told me that the leak was a common one and just does not happen overnight. Obviously it had been leaking for a while before I bought it!I was also told that the car had been detailed but on inspecting the back seats I found crumbs coffee spills drips on the back of the seats and dust about an inch thick! Nice detailing job. The transmission repair cost $200 and I sent copies of the receipts to them. That was over two weeks ago and they havent even contacted me in any way to let me know but they are going to do. Then 2 days after that the check engine light Came on! Obviously I will have to look to getting that fixed but Im not going to waste my time trying to be treated fairly. When youre on a fixed income every dollar counts! You make your buying decision from here on out

Is
Review №56

I have loved my Land Rovers but this is the WORST dealership I have ever done business with. I got better treatment by cheap car dealerships when I was in grad school. They are disorganized and careless. Their service team is incompetent and they treat their clients with an attitude. Far from what a luxury car dealership or service team should be. Avoid this place !!

Jo
Review №57

I am going to be honest this dealership had options as far as inventory as of lately not so. And look I understand with this pandemic everything is slow but come on I had to go to willow groove to buy my wife the range she was looking for because a sale man told me it will be about 2 weeks to get that Car plus got a lower quote in willow grove range rover dealership for the same exact range and let me tell you they have a lot of inventory/options to choose from. Also the service in the Allentown location takes about a month to schedule you in reason I say this is because I bought my Jaguar xjl here in the Allentown location last year but man if I knew there service would take this much to get a appt in. I would’ve gotten another car somewhere else. Plus I forgot to mention me and the wife about a month ago was waiting on a quote from this sale man to call or text us never received a call. This time the sales man exactly reached out so I appreciate that but it was too late, already purchased the range elsewhere. “””Update””” 03/10/2021. I appreciate the owner responding, much success to you guys.I know COVID has pushed back many thing but as far as myself having to wait a month plus to get a service is ridiculous. I literally called your service dept to service my Jaguar yesterday 03/09/21. which by the way I just sold today thank god couldn’t take it in to you guys because your appointments are as far as a month plus. Thank god I had my regular dealership gmc take care of the minor problem this morning for the gentleman I sold it to Can enjoy, which it was to reset the tire sensor. And I did love that Jaguar xjl I had but couldn’t deal with services like that which is the main reason I sold it.

Ca
Review №58

I bought a used VW. My first time time buying alone. The experience was great, John varghese did a amazing job in listening and helping me with what I needed to take the car home. Ive had the car just shy of a week and very happy with my purchase!

Mi
Review №59

This place is the worst. I posted a review yesterday about my horrible experience and received a response saying they would get back to me shortly and I still have not heard anything from them. Fair warning Do Not buy a car hear you will be disappointed.

St
Review №60

My husband & I were pleasantly pleased by treatment we received at this dealership. Product specialist Miro Body was professional, knowledgeable with a nice personality. We also liked the fact that he was not too pushy like many sales representatives nowadays. We have been dealing with many dealerships so far and based on our experience we would definitely recommend this dealership to anyone who needs to be treated fairly and with respect. We felt special!

Je
Review №61

My experience was fine overall. The service took a little longer than I expected and the waiting area was chilly and not fully equipped for a long wait because of renovations going on in the dealership.

Ga
Review №62

Excellent fast and professional service was in and out in just over an hour with problem fixed

Al
Review №63

Great people... SUPER CAR DEALERSHIP!!!

Ke
Review №64

My experience with the service department was professional,courtesy and most of all sanitary

Ja
Review №65

Very professionalGreat sales team and service

Fa
Review №66

Excellent service, special thanks to Chris from service he provided and excellent service from A to Z.

La
Review №67

Always polite clean and efficient!!! 2nd vehicle purchase here .. have and will refer others.

am
Review №68

John V was a very knowledgeable and helpful. He is always very responsive to our questions!

Te
Review №69

I had the pleasure of purchasing a new car that I absolutely love, at this dealership. The staff is very knowledgeable and friendly. We all know that buying a new car can sometimes be a headache. My sales rep John made this experience fast & easy. If you’re looking to purchase a new car I highly recommend you come here. They took great care of me.

Ma
Review №70

Please do yourself a favor and steer clear of this dealer

Me
Review №71

Called the dealership in search of a lease, the asked me if I was trading in my car, I said yes and gave them the vin #, the proceeded to tell me what my car was worth and that someone would call me back. 1 week went by no call. I called them 2 times till I got someone to return my call . I did talk to a salesmen that sounded like he didn’t want to sell me anything, called another day and talked to the manager a few times about a few different vehicles. The vehicle I really liked was in the garage getting work done on it, he said he would call me when it was done and we would talk price . Well I guess he didn’t want a sale either, cause it’s been over 2 weeks and no call . OK I got the hit i’ll take my business somewhere else !!!!

Su
Review №72

I recently purchased a pre-owned Land Rover Discovery Sport from Bennett JLR. I walked away from my experience feeling I got an awesome deal on a car that I love! From the moment I walked in the door, Anthony greeted me with a friendly, non-judgmental attitude. I did a lot of online research before I visited the dealership and had a firm price in mind when I walked in the door. I had no intention of buying a car that day, but to my pleasant surprise, Anthony and the GM crafted a deal where I didn’t spend one penny over my budget. Thanks for a great car buying experience!

Sh
Review №73

Great communication. Great service department.

Da
Review №74

Wouldn’t have believed the bad reviews if I hadn’t seen it for myself. Be extremely careful this dealership plays games and straight up lies. Drove an hour to purchase a car that wasn’t there. They called multiple times to tell me the car was there out front waiting for me to test drive..when I get there it so happens they just sold it but how convenient they had something else they wanted to sell me. Be careful coming from out of town thinking a car you saw online is there.

Na
Review №75

I will spare the public the details that brought me to leasing a vehicle. However, I will give the details of my experience:). I’ve purchased and have leased many vehicles over the years. This individual lease was by far the most challenging. No part to the dealership, but simply state laws. This team worked feverishly beginning with Jewels, Tim, Bruce, and finally Justin (who might’ve been very hungry but never let on:). Jewels was very sweet and knew exactly who to put me in contact with-Tim who immediately felt like a long lost friend, who never gave up. Bruce was behind the scenes researching and pulled it together. Then Justin quickly professionally closed the deal up and got me on my way! But right before I left, Shane made me feel like a Land Rover app pro! I will also add that Tim kindly had stations and other settings set on the car that made visual explanations so much easier! By far a pleasant experience. I graciously thank you all for all the efforts and kindness. Aloha🌸

Mo
Review №76

DO NOT go to this Range Rover location if you are planning on leasing. SO MANY issues, terrible customer service, spent $1400/month on brand new rover and was treated terribly. If able, go to Land Rover on the main line near Villanova. Service will be SO MUCH better!!

Ma
Review №77

Its pleasure experience to buy a Land Rover Discovery Sport from Bennett. Chris Rice has an amazing salesmanship and character. He dedicated his time and effort until we left the showroom with a brand new car. His unbiased support as per our requirements helped us choosing the right vehicle.All the team at this dealership are customer oriented and show their dedication towards the customer needs. We are planning to buy another vehicle very soon and this will remain as one of our favorite places to own a car. I like doing business with these people and will continue to do so.

Br
Review №78

My family and I have bought several cars here and have always received exceptional service. We’ve also dealt many times with their Vice President of Operations, Alex Morra, and he has always been not only extremely professional, but also approachable and personable. Alex has been the primary individuals who keep us coming back to this branch. I have recommended this dealership to several friends and family members, and would recommend it to anyone else looking for exceptional service while purchasing a Land Rover.

Ty
Review №79

Bought a nice 2008 Mercedes E350 from Bennett. The vehicle is amazing as well as the dealership that sold me it. I rolled into the lot around 8:30 at night and was accompanied by friendly, knowledgeable staff. They gave me a very fair deal for my vehicle and got me in the exact price range I was looking to spend. The vehicle has a minor issue with the serpentine belt, so I returned it and with no hesitation, they replaced the belt. I would recommend anyone looking for a luxury car or a car for that matter to check out the one of three Bennett lots throughout the valley.

Da
Review №80

We got off to a rocky start a couple of years back but I have since brought two cars from here and haven’t had any problems with cars other than regular maintenance ! My first car was a Jaguar 35t 2017 /18 and the second is a Range Rover evoque 2013. So far so good ! I encourage you to visit !

Ji
Review №81

Took Jag in for a noise in the front end, $600 later, still making noise and engine light came on 1 mile from dealership. Was told I got my monies worth out of the car and was scheduled for 2 weeks out. Car just broke down in Connecticut and had to rent a car to get home . Complete Junk.

Wi
Review №82

Fast and courteous service.

Ar
Review №83

I had a great experience working with Tim ridy, my sales representative from Bennett Land Rover/Jaguar!  Tim was highly professional and quite knowledgeable of the Jaguar/land rover line of autos.  He went out of his way to explain all the features and patiently answered all my pointed questions.   Bennett dealership was friendly and accommodating.I purchased my first range rover and looking forward to an on-going relationship with them in the future!

Br
Review №84

Great service. I spent all day making a decision on my new car and they were awesome. Professional, knowledgeable, did not push me or lie to me to encourage me to make a decision, and worked with me to get a number I wanted. Chris Rice was awesome and would highly recommend him to anyone looking to buy a LR or Jaguar.

Ma
Review №85

Wow I left a review they didnt find it in their favor so they removed it, they asked me to and i wouldnt so they did.So sad, trying to deceive new customers, why have a place to write reviews when you remove the negative ones and only keeping the positive ones? Feedback from customers whether negative or positive is what makes a dealership better, not pretending it didnt happened. I was yelled at to take my review down and then he further stated that I should have been more accepting to their offer because he sat with me for hours taking up his time.Stop trying to mislead customers by changing the numbers around and just be honest, people are not as stupid as you might think they are.

ZM
Review №86

First, I love my Jag so far and got a great deal given the KBB value and condition of the vehicle. Whom ever had the car before me took very good care of it! Amid the covid-19 pandemic, I had time to do my homework and hire a pre-purchase inspection company (Pomcar- they were outstanding) to inspect the vehicle before I purchased it. As a woman, already having this information beforehand was very empowering and advantageous. Some tend to take advantage of women and our lack of knowledge about certain things! I was also able to set up my own financing via Capital One Auto Navigator. The only thing left to do was view the car and sign on the dotted line if I liked it! The only reason I’m not giving 5 starts is because the prior owner’s personal info was still stored in the navigational system. That first and foremost should have definitely been cleared. I also would have liked to have some kind of demonstration and overview of all that the car offered and how certain things worked in addition to having my information and radio stations set as a courtesy.Upon initially contacting Bennett about the vehicle which only had a generic online picture, I found out they had closed due to Covid-19. However, Kristen Bennett went back to the dealership and took pictures of the vehicle and emailed them to me a few days later after receiving my inquiry. I was so appreciative of that because the generic online picture and description did the car absolutely no justice! Several employees at Bennett kept in contact with me during the closure and reached out to me as soon as they were authorized to reopen by appointment.The General Sales, Manager Greg Smith was a little off putting over the phone and via email but somewhat understandable as certain regulations and guidelines had to be followed. Safety and concern for himself and his employees I’m sure were top of mind during these uncertain and daunting times.Upon meeting Greg in person, he was actually a cool guy: very professional!! My inspector had arrived before I did and had already started inspecting the car. Based on his inspection reports and recommendations, I was able to negotiate a better price along with fixes on a few minor issues with the car. Greg even tried to find better financing and warranty options for me. I ended up sticking with my own though.I returned a few days later to pick up my car which was in pristine condition. The issues had been resolved and all I had to do was to complete my paperwork and make payment!! It really all was seamless.Deborah Pape, a sales specialist followed up with me several days later to make sure I was satisfied. The team has been readily available to answer any questions I have thus far.Thanks Again Bennett!!

St
Review №87

The absolute worst dealership I have ever dealt with. During the crisis of COVID 19 they were of zero help and my lease was up. I sent countless emails, comments and voicemails and they never once responded. I rather give my business else ware, with a dealership that values your business. I have sent five emails to their “employee” Chris Rice and he never even had the common curtsey to reply to me. Absolutely awful, wouldn’t recommend to anyone!

Ra
Review №88

I spend 2300 and as soon i left the dealer same issue come backThey said do not know what to tell youThats f....... crazyBig layers 👎👎👎

Da
Review №89

I purchased my pre-owned vehicle from Land Rover Jaguar Allentown. I could not be more pleased!! John Lacey my Salesman was very knowledgeable on all aspects of the vehicle. He was excellent on finding a vehicle to fit my needs! When the time comes to purchase another in the future it will be from Land Rover Jaguar Allentown and my Salesman will be John Lacey!

Al
Review №90

We purchased a Range Rover Sport Supercharged. Our shopping experience was superb! Sabrina and Alex were a pleasure to deal with; vey pleasant, knowledgeable, and fair. We were very happy overall with our purchase. The car is awesome. Highly recommend this dealership

Ed
Review №91

Truly a great buying experience. Im usually the type that will never make a decision on the spot. I like to go home and think about all the cons and see if it outweighs the pros. In the case of this experience, it was so great that I couldnt think of any reason not to purchase on the spot. My salesman, Brian was excellent, and the finance manager, Justin was great as well. I will truly consider buying from this dealership again and again and again.

Mi
Review №92

My salesman, John Lacey, went above and beyond to locate me a vehicle with my specific criteria. It took some time to acquire it but John worked diligently and kept me informed throughout the process. I would definitely purchase another vehicle from him!

D
Review №93

Enjoyed working with John Vargese

Ja
Review №94

I have been trying to get hold of the Service department for two days! I left a message this morning and it’s now going on 3:00 pm and not even a call back! They can’t be THAT busy.........Edit to now - Sold my velar specifically because Land Rover Customer service was nowhere even close to what should be expected of a high end vehicle! Shame on you for treating people in this manner!

An
Review №95

Justin was the perfect salesman, courteous, attentive and very professional. He was able to identify exactly what I was looking for and matched me with the perfect vehicle. He was not at all pushy and allowed me as much time as I needed to try out the car, we took it for two test drives on consecutive days, and was kind enough to go over any of the features that I needed explaining. This was a truly enjoyable buying experience. Thank you Justin & Bennett Jaguar!

Da
Review №96

My dad would like to give a big thumps up to his sales rep at Landrover! John Varges helped him with anything that he needed and is enjoying his new vehicle! Thanks John! He appreciates all your help!

Bo
Review №97

Bought a brand new land rover six months ago and it will be going back for the 8th time next week!!! Had to be towed back twice. Road side assistance hung up on me and left me stranded.This dealer sells junk and does not care that they have replaced so many parts on my car.ThIs is the most expensive piece of junk Ive ever spent money on!!!

Ja
Review №98

By far the worst experience I’ve ever had with a dealership. I would not recommend this place to my worst enemy. Customer service is terrible. No one is there to answer the phone or return messages. These people live to hit you with hidden fees. On top of it all my car went in for inspection and they crashed it.....a month later when it was fixed they then charged me for rotating tires when I picked it up..... I was without my car for a month. I don’t understand how this place is still running. Do not purchase anything from this place.

Di
Review №99

Love my new Range Rover my sales man Chris was super helpful and mr. Bennett made sure I got all I was looking for in my car thank you soo much !

Ma
Review №100

I was considering switching from my BMW to a Land Rover. I visited the dealership and gave the salesman my information and what I was looking for. He was going to contact me with vehicles that matched what I wanted. I waited and called once. Needless to say I received not one call or email from this dealership. I guess they didn’t want my business so I went back to BMW.

Information
100 Comments
3.7 Rating
  • Address:5254 W, Tilghman St, Allentown, PA 18104, United States
  • Site:http://landroverallentown.com/
  • Phone:+1 610-841-5700
Categories
  • Car dealer
  • Car finance and loan company
  • Car inspection station
  • Car repair and maintenance
  • Jaguar dealer
  • Land Rover dealer
  • Used car dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
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