Dave Hollenbach was great to deal with. The process was quick, easy and stress free. By far the best car buying experience I ever had. Thanks Outten!

What a place. I went in today to help my daughter begin the journey of financing a car. Sean was great, as was everyone there. No pressure at all. They worked with us to get us a car she was happy with and also keeping our monthly payment reasonable. Unlike any purchases Ive made for myself, this one was the best. Thanks! Ill be back again when the need arises.

Had a great experience buying a certified used car from Outten Allentown. Worked really well with me to find a car I was looking for, for the price and mileage I needed. Sean S. was very professional, not pushy about any cars that I didn’t seem interested in and got me back on the road in a safe and reliable car.

I have had nothing but good experiences at the place. The entire year i have had my car. Anthony was great and worked very hard at putting me into a new car when all i thought was it was never going to happen. He fought and got it done. Just went to the service dept to get a few things done including oil change, tire rotation and inspection done and Tyler was the very best. I would most definitely recommend for anyone to go here if you want the best. Most definitely a happy customer.

Just purchased a truck from Outten. It was a very positive buying experience. Taisha was a great salesperson and the rest of the staff were very helpful and friendly.

AMAZING SERVICE!! -- We were on a road trip when my not even 2 year old Equinox broke down. We left it at Outten (on a Sunday), went to the airport to get a rental, to continue on our trip. Called Service Monday morning - they worked diligently to find the problem, ensure it was fixed by the end of our vacation AND help get some reimbursement towards our rental from GM. Mike is Amazing!

... after my bad experience with Service Tech Tyler Burdette,, Mike Andrews Service Director reached out to me to discuss the incident and rectified the situation right away. He left me IMPRESSED with His promptness and efforts to address the situation, I very much appreciate it.. He clearly understands how important it is to treat customers RESPECTFULLY Regardless !!!!! .Tyler can learn a great deal from MIKE!!! It would not be fair to the entire CHEVY team and keep the negative review, therefore i decided to change it . Thanks Mike for understanding

Between Scott in service and Mike in the shop I am very satisfied with the communication and the service work done on my car.

Great people. Very helpful and negotiable dealer. They have good prices. My second car definitely will be from this dealer.

Mike from Outten was incredible. Communication was awesome, when buying a vehicle with what you want is nearly impossible these days he made sure we know what had to be done to get it. Very clear and helpful with the price. Found us discounts that we didnt know existed. We drove 1.5 hours to get a truck and Id do it again.

I purchased a 2021 Chevy Tahoe RST for my wife. The deal was easy from beginning to end thanks to Justin Searle. My sales person Dillon Crispin was great as well and Anthony Sukto in finance was informative regarding my warranty options and worked out financing for me as well. I cant say enough about my purchase and I look forward to working with Mike Andrews in the service department. Great crew at Outten Chevy.

Terrible work and service from the manager down.. Ive been taking my vehicles here for years and this will be the last time! The only one who did their job correctly was nice lady behind the counter who took my money. She kept kind and professional the whole time.They need more employees like her!

I currently own a Chevy vehicle and have faithfully taken my car to the original dealership. Years have proven many unsatisfactory occurrences so I decided to try Outten. I had purchased and serviced a vehicle from Outten many years ago and decided to give them a try. Why did I wait so long! They showed me exemplary customer service and quickly! I am not hesitating continuing my vehicles needs at Outten!

Everyone was super nice. Got my dads car inspected and had the oil changed. Waited and it took about an hour. Nice waiting room.

Excellent customer service. They really helped me out with continued issues with my Cruz. Trevor really came through for me. Happy customer.

Excellent friendly staff, very efficient performing the services in a very timely manner. Not a single complaint. Their estimated cost for services/parts was exactly what they said. No surprises.

Great experience! Knowledgeable and friendly staff all around. Listened to my needs and asked questions to help me find the best fit for my first family vehicle.

This is the second Trailblazer we’ve bought from Outten within a year. Mike was our sales person and was very pleased with the buying process. Overall I’m very pleased with Outten.

In my humble opinion Outten is the best chevy dealership in Allentown. Best service, friendliest employees and extremely accommodating. Never had them try to push something I didnt need and everything was transparent.

The sales team at Outten Chevrolet and Michael in particular were very good and very fair to deal with for our Silverado purchase. There were no gimmicks or hassles. Some dealerships are marking up their vehicles due to the supply shortage and that clearly wasnt the case with our deal. I would strongly recommend Outten Chevrolet of Allentown, PA to anyone looking for a no hassle fair deal for a new or used vehicle.

My 2012 Chevy Silverado Truck had a recall on the passenger side air bag. I called Outten, they immediately set me up with an appointment to get it fixed, called me the next day to let me know it was finished. They were friendly and accommodating!

Wonderful people who work here! Best car buying experience I’ve had and the car runs beautifully! Love it!

Very efficient. In and out

Very knowledgeable and helpful. If you need a vehicle highly recommend. They work real hard to get you into the vehicle you want.

Tyler was able to get me an appointment as soon as possible. He was very kind and helpful. The work was done efficiently. Good experience.

Tasha Day was great with listening to my wants and needs in purchasing my new car. She went above and beyond. The rest of the Otten team was very nice as well.

Dillon did a great job of communicating with me prior to my visit and took great care of me when I got to the dealership. He understood my needs and made sure to accommodate them. He made sure the vehicle was ready when I needed it and worked well to ensure I left very pleased. All staff at Outten were pleasant and welcoming.

The whole team at Outten was super! We xame from Philadelphia, and they were respectful of our not wanting to come back another time. Very efficient! We got a used car in great condition. Would definitely reccomend!

Dave Cooke was awesone to work with! Wanted a Trailblazer he called me back,I put deposit on the next white one in less than a month I was driving a 2022 Teaulblazee RS!!! We met with Dave to go over financing so that when car came in he had all paperwork ready in abd out within an hour. Painless and Dave was a pleasure work with. He contacted me the next day to make sure all waa 👍

Had oil change and PA annual inspection. Reduced star rating AND recommendation rating due to missed problem with inspection. Rear wiper has/had defective wiping blade . . . half the wiping blade trailed the wiper when on. Outten needs to buy my inspection inspector new or improved eyeglasses.

It should be no rating for this horrible establishment. The level of unprofessionalism is at a super low. I called for an air hose for my Chevy Malibu 2018 and also looking to buy a Chevy blazer but I won’t purchase anything from Chevrolet after this. The person whom I spoke to assure me they have the part I need in stock. I drove 35 minutes for them to tell me the person whom I spoke to didn’t check if the hose was in stock. They just told me to come. I even offered to pay over the phone, he said no worries I will have it ready for you upon arrival. I got a little upset asked for manager and they seemed to not think it was big deal. They gave me a discount at another location when I arrive at the location the person told me that just because they told me I get a discount doesn’t mean he will discount. I have been to a few other locations if you are not a sale they do not care about your customer service. Horrible! You’ve got to do better chevyyy!

Total transparency when it came to fixing my car as well as honoring the warranty. And the rental was awesome! Not only am happy this experience, we’re considering purchasing our next vehicle here. It’s all in how they treat the customer.

I recently purchased a 2021 Trailblazer from Outten Allentown. I knew I wanted this SUV when they debuted in 2020. I did all my research. Saved as much as I could in a short time. I “stalked” Chevrolet’s website for inventory frequently every week. I had certain Criteria that was an absolute must for me. By dumb luck a match appeared at Outten (next closest was 50-70 miles away). I immediately went over to look at it after work on a Friday. Unknown to myself this vehicle just arrived less than 24 hours prior and was still wrapped in protective wrapping and plastic. I was able to go to the back and get a visual on it. It was love at first sight and I was sold that instant. Sean S. was my sales person and he was knowledgeable and an awesome guy to work with despite my direct approach. They worked some magic and got me an amazing financing offer and I returned Monday to close the deal. My whole transaction with Outten and Sean was beyond a 5 star experience.

Love my Outten Chevy Dealership…a customer since 2019. Traded my 2019 Equinox for the 2021 model with better mileage and great monthly payment. Thank you to David Hollenbach, Jason and the crew!Coming back in September for a good used 2nd vehicle! See you soon!

These guys are crazy good. Had my work done in a very timely and professional manner. Would highly recommend using his guys for any service needs.

Mike made the buying experience great. He even lower the car price by $200! However on pickup both headlights were found to be damaged and had to be ordered. This issue was missed during the state inspection performed at the dealer. I have to travel an hour one way to the shop for repairs. The service manager said he will fill my fuel tank for the trouble. Over all a good experience.

Sean was amazing from start to finish. I inquired online and within minutes, received a call from him to set up an appointment for that same day. He was very personable and knowledgeable and answered all questions that I had. I traded in my 2013 Chevy Cruze that I bought brand new and drove off with a brand new 2021 Chevy Equinox! I am in love with my new vehicle!

After Jason Williams left this company, things are different. There was a time when you walked in to the service department and you felt like you are walking into your living room. None of that, it was so matter of fact, so cold as if everyone hated their jobs. I know it is a service center, but I really miss the smiles and that feeling of trust. It’s really sad, leaving the service center feeling I will never come back. 10 years I been buying and fixing cars at Outten Chevrolet. I don’t like to write sad reviews, but someone needs to know I. Upper management how unfriendly the service is.

My wife and I recently bought a new car for our growing family. Outten was very helpful in helping us find the right car for us and being flexible with our work schedule to come pick it up.We worked with Dillon Crispin, he was very professional and trustworthy.

I have been to many dealerships and this by far is the best The staff at outten goes above and beyond. I dealt with David Cooke, he was not your typical salesman He did not nickel and dime me in fact the whole process was so easy I would recommend this dealershipStop by and see the great deals that David and the staff at Outten has for you. Can’t say enough about the awesome customer service

Everyone was very professional and helpful. I would recommend Outten for a painless and enjoyable buying experience.

I went to this location to lease my first vehicle. The sales agent that I worked with on leasing a Chevy Colorado, Taisha Day, was amazing. I spent the entire day looking at different cars and she was the only one that called me to update me every step of the way on how things were going, drove 40 to 50 miles out of her way to pick up a vehicle that i showed interest in, and stayed with me during the whole process to lease it.Leasing a new vehicle can be a massive headache, but I’m happy to say I was able to walk away happy because of her amazing service.

They charged me for an inspection but I did not have my insurance card with me. Was told to just bring it in. Brought the card in but was told it was over 30 day and that they would have to do the inspection over again. There was nothing wrong with the car they only need to see the insurance card. Told then to forget it.

The service department was outstanding and professional. The sales associate on the other hand. He was unprofessional to put it kindly. We understand people have bad days. Unfortunately his bad attitude turned into missed sales for your business.

Very nice and professional, everyone has a smile. Trust worthy.

These guys are the best! In and out quick painless and good prices. Very easy to deal with.

First of all, I asked if there was anyone who spoke Spanish because my wife does not speak English. They said YES and the person they brought to help me did NOT speak or understand Anything of Spanish. Second: tried to sell me the vehicle that THEY wanted, not the one I had chosen. Third: almost put a gun to my head to convince me to buy a warranty for the vehicle. I dont remember the sellers name, I think its Sean. He went out of his way to accommodate our decisions.Overall, It wasn’t pleasant.

Yes I came in to get a front wheel alignment at a schedule time and it was all set up for me. Everything went well and I was in and out. Everything was reasonable and I was off. Thanks to Outten Chevrolet.

I recently enjoyed a pleasurable shopping experience at Outten Chevrolet of Allentown! My salesperson, Taisha Day, was more than happy to answer all of my questions and even drove the vehicle herself to me to drop it off. And I live an hour away from the dealership! I am not accustomed to that level of customer service. What is customarily a tedious process ; Taisha and her colleagues at Outten Chevrolet of Allentown streamlined the car buying process and made it feel seamless. I am a very happy customer and highly recommend them for your automotive buying needs !

Truly the most enjoyable car buying experience I’ve ever had. The staff at Outten were friendly, professional and accommodating. I have and will continue to recommend them to everyone I know looking for a vehicle!Extra props to my salesman and my vehicle advisor... you know who you are!❤️🐐

I would be cautious about buying a used car from here. Theyre very nice and not pushy, which is wonderful. But I bought a sedan from them, only to drive it home and it refuse to accelerate twice along the way. So I immediately returned it and purchased a 2018 Equinox instead.I really like this car except for a rather annoying squeaking noise that emits from the trunk area. When I took it for an oil change at a Chevrolet-specific service shop, they told me the squeaking noise was going to cost $400 to fix and that I should call up my actual dealership to see if they would pay for it.Again, that was their suggestion, not mine. But Outten said that wasnt their problem and there was nothing to do about it, which is disappointing, to say the least.Edit: In response to Outtens question about when I purchased the car, it was six months before I contacted them about the issue. I understand if Outten considers that a factor in its response, and I accept responsibility for that delay. However, the fact remains that I purchased two cars from Outten, the one that cost me a half-days work in a very busy schedule (hence the reason why it took me so long to get the second car inspected) and the other that is costing me an extra $400. People buying cars, even used cars, should not have to deal with either issue within the first six months of owning a vehicle. Especially one this new for this much money.

Typically, car buying can be stressful and/or overwhelming (depending on the salesman mostly) Mike Seidel was amazing! He welcomed us, and treated us as if he knew us his whole life. It was definitely an awesome car buying experience and we will definitely be back to see Mike when we need to upgrade our next car.

They called to remind me I needed an oil change. They got me right in. I waited while they serviced my car. They had beverages available and I could watch whatever on TV. They did a great job with my car. They put protective mats on everything!

What an amazing dealership - the best for Chevys in the Lehigh Valley! Scott always picks up the phone and answers any questions and addresses any concerns I have. He has helped so many times for different issues. Tyler, Lorrie, Heather all great too. I feel like I am visiting a mom-n-pop shop when I go to Outten for service. I used to go to another big Chevy name in Allentown, but stopped because it felt too corporate, and too interested in charging me way too much for services. They never are available by phone and dont offer any advice. But OUTTEN is out of this world. Honest, good people. They all deserve raises.

Very friendly people at Outten. Always curtious, never pushy

Very smooth purchase. Very knowledgeable sales person, Dillon, who paid attention to every detail. Chatted via text the night before the purchase. He answered all my questions before I even went in to make the purchase the next day! When I arrived at the dealership, he greeted me at the door & had the vehicles of interest ready to show me. One of the best vehicle purchase and experience ever!

Air conditioning issue occurred while driving. Called Outten Chevrolet and Tyler had me come in directly to have a look at it. They diagnosed and repaired it the next day

From my first phone call to the dealership to the day I picked up my 2021 LT Trail Boss my salesman Sean Scerbo made the entire process as easy as possible. I would definitely recommend Sean and Outten Chevrolet Allentown.

Outten Chevrolet has consistently provided us with prompt, reasonably priced care for our two Chevys. Tyler, the Service Manager, has always been quite thorough in his explanations of our cars repairs and projected costs. It is a pleasure to work with such congenial, reliable people!

Sean was very professional. He got me a good interest rate and the price was right where I was hoping it would be. Over all experience was great and I would do business there again.

I made an appointment on Tuesday to test drive a new car on Friday. I didnt see one in stock closer so I went with outten despite it being an hour and a half a way from my home. I come in. They copy my license. Then without skipping a bit they tell me they dont have any of these models. And offer random cars that I have no interest. No apology was made, just pressure to sell me something whether I need it or not. I wasted three hours of my time. Is it a common experience now?

Excellent service, on time and their staff is always helpful and friendly.

Everyone was helpful and I was given a variety of options for what to do with the vehicle:

Very satisfied with the service provided the people at the service department were very friendly and helpful will definitely recommend

The staff was welcoming, considerate and organized. Great customer service. Much thanks to the gentlemen who made the arrangements to take care of my car. Outtten Chevrolet on 17th street in Allentown PA, I became ur customer 10 years ago, no regrets! You all are still amazing.

I just purchased a car from them and I love the car. First I looked on line and described what I was looking for. I then explained my price range, model preferences, and models. I was shown vehicles within those styles and found one of my choices.On the day I went in to test drive my choice I found that the car had been damaged. Seeing my disappointment Sean looked and found another one and it was a winner. I drove home with my car that day. Sean did a great job.

Outten always has great Customer Service and Mike is the best!

Got me in and out fast !

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Another example of a bad experience with Outten service. I have a 2016 Trax (purchased in 2017). The vehicle has 26000 miles on it and the check engine light came on. I also received an email telling me there was a catalytic converter problem and I needed to get it to service within 24 hours. I expected it to be covered under the power train warranty. Instead, I was told that I had a leaking flex pipe (???, I assume that is right next to where you add the headlight fluid) and that it was not covered by the warranty and would cost $380.00 out of pocket to fix before any further diagnostics could be done to tell what caused the check engine light in the first place (remember the check engine light and the catalytic converter).So, in short, they wanted to charge me to fix something BEFORE they could do the diagnostic to find out how to fix the problem I originally came in for!!! If this is not a blatant money grab designed to prey on people who don’t know any better, I don’t know what is. Needless to say we are taking it elsewhere for the repairs. I advise anyone using this service department to get a second opinion and watch everything like a hawk if you decide to use them.

Had a great experience working together with Mike from the service department, Justin and Dave. Thank you for your help and support in making my customer experience one of the best!

Iam very happy with there customers services and there job thank you

Very helpful service department

I am so happy with the service they provided for me. My car was not able to be diagnosed properly by 2 other garages for the check engine light. Very professional, excellent communication, highly recommend.

Bought one of my favorite cars here, a bit overpriced but I was young and didnt know.

The employees are always professional and friendly. My car was fixed quickly. Great service.

I have worked at a large GM dealer in No for 36 years, i know how some dealers want to push you through the buying experience and it can be stressful. I have moved from the area and stopped by at Outten Chevy, they were very helpful and accommodating, no pressure no push, the way I like to shop! I have to THANK MICHAEL SEIDEL, as he answered every question I ask and went out of his way to help me find the right new truck for me! All at Outten were friendly and helpful.I will be shopping in a short while for a new car for my wife and we will stop by OUTTEN CHEVY first this time . Michael and OUTTEN gave us a great buying experience will make me return in the future! My wife and I are 100% satisfied with are new truck buying experience.Thank YouRespectfully Mr & Mrs Raymond Danner

Heather was very helpful and courteous with setting up my appointment for service. When I missed my appointment Heather was helpful and understanding to reschedule my appointment. My service appointment was at 10 am and I got a call at 9:45 that my car was done and ready for pick up. I am always pleased with the excellent service I received. The always exceeds my expectations. Thank you all so much.

Extremely pleasant to work with. 😌

Service on my car was scheduled promptly and completed in the timeframe they gave me. My car was actually cleaner when I picked it up than when I dropped it off. Im very happy with the service and would recommend.

Took me in at my scheduled time and had me out within 40 minutes. Service rep was very professional. Two thumbs up.

We purchased a 2020 Traverse. Sean was great to deal with. Even worked hard to get us out the door because I ahead a prior commitment. Anthony was very nice as well.I’d highly recommend Sean, Anthony and Outten.

Fast service. I missed out on the car wash no longer provided. The people are very professional and respectful. Great service!!!

I called on Wednesday afternoon to see if they had any appointments available the next day and they were able to accommodate me for the following morning. It took about an hour and went over everything with me before I left. Great customer service

2016 Chevrolet Equinox LT AWD just under 41K. Car was turning off at red lights, and stop signs, or any other time speed dropped below 10mph. Engine light was on. Service department took care of the vehicle in under an hour, camshaft solenoid valve needed changing, covered by warranty. Great service department! Friendly, fast, and efficient! I drive 2.5 hrs from NYC for this service. Bring your car here!

Fantastic and quick service. Always work around my schedule and do honest and necessary service maintenance. Trust in their recommendations.

Buying a car has never been so easy or enjoyable! Top notch customer service and zero pressure! Sean and Anthony were a delight to deal with and I will remember them next time I’m car shopping and also refer family and friends to them knowing they will be treated well!

Took me right on time, very efficient. Friendly, manners. Perfect service!

Service was good. Had car all day, but I guess being busy is good for business.

Very convenient and great customer service.

Very helpful place for service. Made a same day appointment for inspection and an oil change. In and out in 45 minutes. Highly recommend

In services provided by Mike the service manager from Outten Chevrolet. Starting the end of July 2021 to August 9th 2021 Mike is the person to go to if you need your car issues solve and done in a timely matter.Mike the service manager is the best person you could bring your car problems to and listens to the details of the problem. Mike will explain the damages and will give you pricing before you decide. Mike has made sure both of our vehicles are safe for our family. If there was a ten stars, Mike is a ten out ten stars. Will recommended Mike service manager from Outten Chevrolet on Tilghman street.

Very nice staff and experience. Had a hiccup or two on their end but did everything they could to accommodate their mistake.

Professional, pleasant, amazing. Ross updated us every 5 minutes. Justin worked hard around numbers and made us happy. Jason input was helpful and productive. Everything was fast with honest and straight information no run around or hidden fees.Definitely we are going back. Thank you.

Mike Seidel understood what I was looking for and that I didn’t have time to waste sitting in the dealer ship making a deal. He informed me of a vehicle that just arrived and worked with me on a deal to get what I wanted.

I had the best experience there. They made show they got me qualified even with my low credit score and no money down! I would totally recommend giving them a visit

The sales person Dylan Crispin was very knowledgeable and forecoming with all my many questions.His kindness and willingness to listen to what I needed in a new SUV lead me to decide to purchase a Equinox LT.Outton is there to help their customers forfill their transportation needs by providing the necessary information to help their customer make an informed decision.They even quickly had their staff bring the Suv that I chose from Hamburg bldg to Allentown within one hours driving time.I cant say enough good things about my experience.

I was very pleased with the service...found just what I was looking for

Friendly and service was quick

Quickest deal I’ve ever made. Hassle free.