Easy appointment making - comfortable and clean waiting area - through service inspection and the work seems to be well performed. Though my oil change took 2+ hours and they forgot to reset the service interval on the dash - Ill likely have to return to take care of that, even though I did mention it in the post service call and left a couple messages, still waiting for confirmation.
This was the best experience I have ever had purchasing a luxury vehicle. Edwin was very knowledgeable about my Porsche and was extremely patient with all the questions I had. He was really friendly and accommodating. I would definitely recommend him to anyone interested in buying a car. Overall everyone at the dealership was very kind and courteous. Thanks to Lehigh Valley Porsche for an amazing experience!
Phenomenal experience with the entire service department. Great communication and friendly service.
Porsche Lehigh valley has a great sales and service team! I have been a customer of theirs for my Panamera bought and have provided excellent service. I would highly recommend Porsche Lehigh valley to all Porsche and would-be Porsche customers
Outstanding operation! Bobby is fantastic and I felt like my 911 was in great hands. The entire experience from drop off to pick up was excellent. I look forward to continuing to service with Porsche Lehigh Valley.
This review should have bee done months ago. I was on a road trip with my daughter for a softball tournament when I hit something in the road. A small leak in my tire required a fix. Fortunately my hotel was less than 5 miles from Porsche Lehigh Valley and I dropped the car off there late Friday night. First thing in the morning I went back to discuss the issue with the service writers Juan Martinez and Jon Sell, these guys were amazing right from hello, greeted me and got my car into a bay before they even officially opened. They told me I needed a new tire and unfortunately they did not have one. They worked with their Parts manager Caiden and called around to different dealerships to try and find the tire, no one had one. They then decided to call their distribution center and found a tire for me. They then sent Josh Shuck on a 3 hr round trip drive to get me the tire. They got the tire and had it installed before my daughters second game was complete. All this was done for someone who is not a customer of theirs, did not purchase a car from them and most likely, baring an unforeseen event, would not likely be in their dealership again. While this was all amazing, they truly did it so that I can attend my daughters softball game and arranged a rental car so that I could go to the game and return when my car was done. In a world where we are happy with mediocre service because we are used to poor service this experience was beyond phenomenal. This team at Porsche Lehigh Valley are a class act and I cant thank them enough. 5 stars is not nearly enough. Thanks guys you are the best.
I scheduled an appointment to test drive a specific macan from this dealership. I currently own a panamera I was interested in trading in. The salesperson confirmed with me 3 times over the course of 4 days that I was coming and what I was coming to see. When I arrived not only was that salesperson not coming out to speak to me, but I found out from the brand ambassador that the car wasn’t there because another salesperson had driven it home. They knew I was driving an hour and a half to test drive this vehicle and this was my treatment.
After entering the Porsche showroom I was directed to Keith Weaver who helped me through the complete vehicle purchasing and financing process. The process also included trading in a vehicle.Keith was very knowledgeable and kept me informed at each step in the process and told me how much time each step was going to take.After agreeing on the Porsche I wanted to purchase the process went very smoothly. The Finance person took me through the options available for purchasing the vehicle and made sure I clearly understood each option.In summary, purchasing the new Porsche was a very pleasant experience with knowledgeable people and no pressure tactics. I left driving the Porsche of my choice and was very pleased with the entire experience!
The entire team at Porsche Lehigh Valley was fantastic. First class operation all around. The transaction was seamless, efficient and very friendly. I highly recommend the product, and this dealership if shopping for a Porsche or higher end pre-owned. As a note, I have had similar experiences at all the Vinart stores and staff members when interacting with them. Thank you to all who were involved in the purchase of a car I have wanted for over a decade.
I purchased a certified cayenne with 10k miles on it December 2020. It was used as a service loaner. The rear bumper had a barley visible crease in it but I didn’t realize it until I got home. There was a cigarette burn on the rear floor matt that I didn’t discover until two days after I got it home. The other issues were car started to stall while slowing down or coming to a stop and cigarette lighters didn’t work. Turned out fuse needed to be replaced. I thought I got a lemon and began to freak out. I purchased the dent and ding coverage so that was fixed within 5-7 days no problem or additional cost. The stalling was due to a faulty switch and that was corrected under warranty. I didn’t care about the cigarette hole in the rear matt to much because I always get weather-tech’s. I do feel these issues should have been taken care of before the sale especially since it’s a certified Porsche that I’m shelling out 70-85 k for when all is said and done. However, the bright spot in all this was my sales rep James Lewis. He always answered my calls and was genuinely interested in resolving all these issues to my satisfaction. He literally just called to verify that all was well with my Porsche and if any issues arise to please call and notify him so it could be taken care of. So far I’m really enjoying my Cayenne and I did get an extra optioned vehicle at a decent price point. 4 stars because a certified vehicle should have no issues when sold to customer, cosmetic or mechanically inside and out. I would have given 5 if I could but these issues prevented me. 5 stars for my sales rep James Lewis who handled the situation like a pro. I would recommend Lehigh Valley Porsche because they made it right no excuses.
Terrific experience. This dealership has mastered first class service. I purchased online and the entire transaction was handled online quickly with as much phone support as I needed. Great people. Picked the car up and drove off in a spotless car in minutes not hours. What a difference from past experiences elsewhere.
Staff went above and beyond!!! They were very helpful in making sure I understand the process and what is involved with the work I needed done. I could not be more satisfied. I give them 6 out of 5 stars!
Jim Sangorgio is a great salesman. He knows every detail about the Porsche cars and makes buying one a great experience. Whether you want an SUV for daily driving or a performance car Jim will get you the right one. I give him 5 sports cars! 🏎🏎🏎🏎🏎
Excellent Dealership. Both Megan and Dave handled the transaction well and were attentive to all my concerns. A highly recommended dealer!
My recent Panamera 4 custom order/delivery was flawless. Dave Thomas always makes the process pleasant. They work with you to get the numbers reasonable for both parties. Very satisfied. New owners of the business have the right attitude towards customer experience. Thanks!
It’s an amazing experience. Though my service is only the tire replacement, the service center cat I’ll washed my vehicle very carefully and deflated the used spare tire to its original status and puted it to its initial place. The guys there are very kind and helpful. It’s a really wonderful place! Highly recommended.
Communication regarding service is exceptional. There are no surprises..everything is spelled out with the cost for all requested and recommended services. I have total confidence in this service department.
Long time customer of Knopf service so this was my first experience with service under new ownership group. I live by the idea that you only get one time to make a first impression. Porsche Lehigh Valley made a great first impression! Courteous, knowledgeable, and professional staff. Chad was a pleasure to meet and Dale did his usual quality work on my car. Looking forward to continuing my car service at Porsche Lehigh Valley.
Great service today at Porsche Lehigh Valley. Smooth operation, professional and courteous service. The staff make you feel appreciated.
Excellent customer service! Chad and techs are so helpful, courteous and very thorough. So thankful this my service center.5⭐️⭐️⭐️⭐️⭐️
I can’t say enough good things about my car experience at Vinart Porsche’s. The people are very nice and professional . Hats off to Chad Renninger for keeping me updated on the repair work being done. The costs could have been high but Chad did everything he could to keep the costs as low as possible. I very much appreciated that. Also a great big thank you to the mechanics that work there. They know their stuff and work hard to get things done properly and timely. I am very grateful to have them there to work on my car when needed. Kudos to you all
My recent purchase was the best car buying experience I have ever had. John & John were great and invested a tremendous amount of time in addressing all my questions and showing me all available options. If you are interested in purchasing a Mercedes-Benz or Porsche, I would look no further.Harry
Excellent service! They got me in and out quickly. Friendly staff and good work. You can’t beat it!
Don’t go here if you’re planning on buying a porsche, this is truly a mercedes dealer. While they have a decent selection, spend the extra hour or so to go to Mainline porsche.Salesman/Saleswoman promised to send us information about a car within a day or two. It’s been about a week and nothing. I believe He/She never took me serious because of my young age. FWIW: we just closed a deal for a new porsche elsewhere and we are very happy campers.
Easy to schedule appointment online. 8am appointment for MY2018 Porsche Macan 2.0T 10k service (oil change and filter) + state inspection and emissions ($60) and wiper replaced/ steering column campaign covered under warranty. Service took 2.5 hours and total came about to $394. On par with Porsche dealership prices ($300-500 range). A little pricey for my taste but it was expected. Your trusted Indy could do it in the $200 range. It’s justified for the convenience since I scheduled my appointment online at 6pm the night before. If you’re taking the time to actually read this review, that might be your best bet. The coffee was great but I was a little sad to see the local water bottle company switch to Deer Park. But it’s an expected change with the demise of Knopf. I look forward to see how the dealership fares under new management. -Jay K.
Needed very short notice oil change & fluid replacements for my Diesel Cayenne. This was both do to the warning of less than a 1,000 miles left before the non-start feature would kick in and to my up coming trip to a family reunion. I called around to several Porsche’s Dealers and only Chad at Porsche of Lehigh Valley would schedule me in for a Saturday Appointment. I dropped it off at 8:30. At 11 they called to say it was ready and I picked it up at noon.Thank you Chad and Porsche of Lehigh Valley.
Extremely professional, courteous, and pleasant environment. Worked directly with Dave Thomas to purchase my vehicle. Everything promised flowed smoothly. Could not be more happy with my car and the staff at Lehigh Valley Porsche.
First time using valet service, it went flawlessly. Always happy with the service and attention I get here
Service at Porsche Lehigh Valley is great. They make the process quick and easy. The text updates were convenient. The staff was extremely friendly as well.
I love my car! These guys were great in helping choose the right vehicle. I knew what I wanted but It just wasnt that simple until I went to Lehigh Vallet Porshe.
Painless transaction ! Dave Thomas moved things along in a timely fashion, I would recommend him .
We needed an emergency repair on a Monday morning and we were taken right away. They kept us informed on the progress being made with the repair. We were back on the road in a very timely fashion. Great service!!
Highly recommended. Always a top tier Porsche dealer. Very professional and friendly service. Car is always serviced as promised, and returned on time, cleaned and washed.
We had a very good experience buying our Porsche SUV from this dealership. Yury was excellent and showed us everything about the Porsche Cayenne. When it came to pricing, he helped us get the price we wanted it for. I would recommend this dealership for anyone considering a Porsche.
Use PLV for all of my car maintenance for the past eight years and have found them to be terrific. People are great and work is always done as requested/expected. Good at showing what they are doing and explaining why --really appreciate that on my older car!Plan to use them going forward as theyve earned my business!
Had a great experience with Jim Sangiorgio and Porsche Lehigh Valley recently when purchasing my latest car. Couldn’t beat the selection and price! They even found a better rate at an outside bank to finance. There truly is no substitute.
Was kept informed of the work being done, very responsive to phone calls and questions. Everything was explained clearly . Everyone was respectful of me and my time. Very good experience.
We were very happy with our experience at Porsche Lehigh Valley. It was our first time at this dealership & would go back again. Our salesmen was very professional.
Just bought a new Porsche 718 from this place. The salesman Paul Basile was awesome highly recommend him for all of your Porsche, or Mercedes Benz needs.
Great people, honest and caring, I almost hope my car has an inspection every week,
Too bad i was not here to add to my Porsche collection. Love the lightly used VW Touareg i purchased. Great experience overall.
Giving 3 stars because their advertising and pricing is giving out mixed messaging. They have a Porsche Cayman GTS advertised as a CPO on the official Porsche USA website for CPO cars but when you inquire about the car they state the car cannot be CPO’ed with the aftermarket wing and they will need 4-5k more to CPO it. Why not highlight that in the listing? Why does one have to call to find out? This is misleading and not a true representation of the posted sell price.Even though their website doesn’t state CPO, every car search site including the official Porsche USA site for CPO cars says it’s a CPO. They need to fix that as most people are cross shopping on Porsche USA with similar cars that are listed as CPO’s and this car is not being reflected accurately.
Knowledgeable and efficient staff. Comfortable service area to wait for your vehicle.
Andy Wright and staff were amazing to deal with from the beginning to the delivery!
Excellent all around service from one of the best sales person in the area Jim Sangiorgio .Dealer ship not like the old, you buy a new car they dont offer you even a key chain, of course its not the value but the principal
Very straightforward deal with Jacob. He is a real professional!
Services were completed exactly as expected. You are greeted as soon as you drive in. Updates on the progress of your vehicle are given in a timely manner.
Everyone @Porsche Lehigh Valley service department goes out of their way to make the service experience quick, easy and pleasant.
Quick and courteous service. Clean and comfortable waiting lounge. Great service experience!!
All good . Easy in every way. Some new great people.
As always, excellent reliable service with no issues and fast retrieval of the Porsche car
A little suspicious about so many “five star” reviews, written With very similar sounding phraseology and multiple comments thst sounded more promotional than genuine.Initially thought that perhaps the new ownership team had drastically changed the historic reputation of this shop from being very overpriced, arrogant, & Difficult to deal with.But then when I noticed several of the reviewers Started saying the place “had alwaysbeen great”, then really got suspicious, since many Porsche owners in the Lehigh Valley know this not to be true for long time.Personally, had to stop taking my Boxster there quite a while ago because of their exorbitant pricing—e.g. $1150 for JUST front brake pads—no rotors. And that was 8-10yrs. ago!Think google should review these reviews a bit more carefully!
John and his team are great. Service is the best around and my Macan was clean and neat after being serviced . Keep up the great work!
Chad from Allentown Porche did a phenomenal job coordinating the repairs and maintenance on my beloved 2007 Porche boxster!! Im good for another 15,000 miles!! Thank you
Great experience all around with my new car delivery process and the orientation from Jim was excellent.
Very great staff & incredible facility!
Did the work professionally and on time.
Awesome place, cars arent bad either
Another great service.Top notch staff!
Very friendly and professional. Perfect!
These are good people that care about your cars. I can’t say enough about how good Jim Sangiorgio was as my salesperson when I bought my Macan GTS, he knows and appreciates the finer points of the Porsche brand and has been doing it for decades. When I bought my Macan the company owner made it a point to personally thank me for my business which I thought was very nice. Weeks later the maintenance crew and body shop did a great job with my other Porsche, a Cayman R, with a windshield replacement (ugh) and regular maintenance, and the loaner car was good and ready for me when I got there even though I didn’t buy the Cayman there. The cashier Michelle went over and above what any other cashier would do to help me with a question that she didn’t know the answer to, and she is more than a cashier, she is full customer service representative. I’d hire her in a minute if I had the chance. When I picked up my car an elderly gentleman pulled it around for me, and he was very complimentary of the car and condition. Overall a very good experience, no complaints, only satisfaction.
Very friendly and accommodating. Great experience!
Update:Had my classic 1985 1/2 944 serviced and inspected at the at the same dealership that it started out at 34 years ago....people and ownership may have changed over the years but the service and attention have remained SUPER and SPECIAL !!!
Very responsive to my needs. Provided excellent service work as well as answers to additional questions.
Jim Sangiorgio was a pleasure to deal with. We are thoroughly happy with our purchase and the excellent we received from him and the whole staff.
Wonderful people who a very thorough. Thanks.
Prompt service. Excellent techs.
Excellent and prompt service. John from Porsche is a class A gentleman
Great service from scheduling to pick up
Great service experience!
Excellent customer relations and environment
Very good service !!!
Friendly, efficient, timely!
All good