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Urban Hardware a True Value Affiliate
11770 Haynes Bridge Rd #501, Alpharetta, GA 30009, United States
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Urban Hardware a True Value Affiliate
Comments
Da
Review №1

Kudos to Sam for helping me pick out patio furniture for my renovation project! I love Urban Hardware for everything from plants/landscape materials to essentials for the home/outdoor projects. Furniture was assembled and delivered on time. Thank you!!

M
Review №2

Hard to compete with big box stores and so I give them alot of credit. These guys had a better selection and had the metric bolt needed that Orange didnt. Wish I had more time to browse. Super nice and helpful staff.

Sa
Review №3

Edit: I returned the original set today with no issues and bought something else that is great. Everyone was very accommodating.The people there are really nice and helpful and I picked out a cute but inexpensive patio set.I figured it would be easy to assemble at home. I assemble stuff from IKEA all the time and its fine..And if I wanted it assembled there I had to leave it. But the pieces just dont fit together. I had someone helping me and they just dont go together at all. Im going to pay someone to see if they can put it together and if they cant then I guess Ill return it. Im pretty disappointed in the product. By the time I called them to talk it was about 3 minutes after closing.

R
Review №4

What an incredible store! Spend some time looking around, and do not rush in and out. Incredible selection of things for home, yard, and Patio.

Re
Review №5

Employees here are always super helpful. They have such a variety of unique items - things you sometimes just dont expect to find in a hardware store! I just spend so much time enjoying browsing through the store - especially in the summer months for outdoor items. Everything from typical hardware store items to Yeti, Corksicle, patio furniture, Adirondack chairs, melamine serve ware, dog toys, decor and soooo much more!

Ma
Review №6

This place has almost everything you could need for your deck. From furniture to Green Eggs to bird feeders and food, they have it covered. Their prices are competitive and the staff is friendly. They also do repairs for broken glass (such as picture frames), window/door screens, etc. Oh, any they sharpen everything from chainsaws to knives. Its really a one stop shop for backyard life.

Jo
Review №7

I have been in here a few times because I always want to give a store multiple chances. Ive had other hardware stores give better customer service on their busiest days then these guys did on their slowest.Ive had 4 associates (including management) ignore me as I try to locate something throughout the aisles. When I did ask, one said it was over there either 3 or 4 aisles over in the middle. He turned and walked away. Ive had a cashier say nothing as I checked out.I think some of these reviews are from bots or fake accounts.

La
Review №8

Visit Urban Hardware once and you will never want to return to either of the giant big-name hardware chains ever again. Although the selection might not be quite as extensive as what you can find at a corporate store, they still have a wide variety in every department. The exceptional customer service provided by the UH team is what really sets them apart from the competition. You dont ever have to hunt someone down to ask a question because at every turn there is a helpful and friendly employee offering assistance. Added bonus: the store is well-lit, clean and organized. Double bonus: UH is locally owned!

Le
Review №9

Love this store. Much more of a hardware store then the HD or Lowes. They have a lot of harder to find stuff. Nicely clean and organized.

Tr
Review №10

I LOVE, LOVE, LOVE Urban Hardware! They have ANY & EVERYTHING! Not just Hardware, but lovely HOME DECOR finds... Christmas Decorations. UNIQUE gifts, and a wide assortment of BEAUTIFUL plants! The staff is VERY HELPFUL. Ana and Mike are always so pleasant. You will not be disappointed.

Sh
Review №11

Gorgeous home hardware store. It’s sparkling and new, and the selection is top notch. Bigger than Ace but not quite as extensive as Lowes. Folks were great and the quality and selection were pretty much all you could need. They helped me out to the car, too! The cashier noticed that my goods rang up $1 over, and updated the price without hesitation. Good peeps.

Da
Review №12

Extremely helpful. Went above and beyond to find a specialty electrical connector I needed.

An
Review №13

Deborah is excellent in the window covering and Outdoor furniture department. She is fabulous!

Ja
Review №14

What a hardware store should be. Actually, this is what every Brock and mortar store should be. Well stocked and pleasant to shop at. The customer service is wonderful.

Je
Review №15

The guy who helped me was awesome.Expensive tho

Dw
Review №16

Terrible place. Not very friendly front desk staff. Just a basic truvalue store

Ro
Review №17

Good experience everytime. Well stocked with friendly and helpful employees.

Ro
Review №18

I go to this store on a regular basis over Lowes and Home Depot. There is personal service, good products and no big crowds. The staff is friendly and makes it point to acknowledge you, and even remember if you have shopped there before. True, their prices are not the same as Lowes and Home Depot, but I am sick of the rude and uncaring employees at the big box stores. I would rather spend more and feel respected than feel like cattle like at do at the other stores.

Ro
Review №19

Best selection of any Ace Hardware i have ever been to. Their collection of Carhartt clothing is amazing!

se
Review №20

A bit pricey but if you need it now, this is the spot. The guy who started the store worked at Home Depot before creating urban hardware, in my opinion it has the best selection of products compared to big box retailers

Le
Review №21

They have a great outdoor and garden section. Staff are always available and knowledgeable for questions. Definitely prefer going here when I need something for a home improvement project.

Kr
Review №22

The perfect store. I hope they remain here long into the future.

Ri
Review №23

Outstanding selection and the staff is the best! Helpful and knowledgeable. Pleasure doing business there.

Je
Review №24

Many of the employees here DO NOT WEAR MASKS and openly mock people seeking to be socially distant. My husband and I have visited this store on four separate occasions and have had issues each time with employees not wearing masks, pulling them down and stepping close, and saying loudly that “masks are just for show”. I really loved this shop prior to the pandemic, but I cannot justify spending money here with these irresponsible practices occurring. Be warned- if you or a loved one is at risk, AVOID THIS STORE!

ge
Review №25

Found what we needed. Awesome

Do
Review №26

Great selection. Friendly helpful staff. Fun store just to look around or go if you actually need something.

Ke
Review №27

Cool spot! They Need more Carhartt clothing!

Br
Review №28

Great customer service

La
Review №29

Great small town hardware store feel with the added benefit of carrying extremely high quality brands not found at your typical hardware store. I really appreciated the customer service and will always try there first before going to a big box store when I can. Keep up the good work!

Ji
Review №30

Great local hardware store with a knowledgeable staff.

Vi
Review №31

Super cool place with great stuff. Way better than big boxers.

FR
Review №32

Excellent selection! Like a smaller upscale home depot minus lumber, etc .

Er
Review №33

Urban Hardware is a great store. The associates are amazing and helped me find everything I needed. Urban Hardware has a great selection of products for great prices. Anything you need for your home you can find at Urban Hardware. I enjoyed my shopping experience at Urban Hardware!

wi
Review №34

Nice selection, good staff if you need help, a much better shopping experience than big box stores.

Ji
Review №35

Very nice clean store, great selection of grills and Grilling accessories. Nice store!

Ch
Review №36

Great place for ideas, however the prices on average items is much higher than other hardware stores making it difficult to consider using Urban Hardware as a go-to for typical HD or Lowes trip items. Very clean store and friendly staff, just very high prices.

Tr
Review №37

Competitive prices, friendly staff and locally owned. I make a habit to visit Urban Hardware first and IF they dont have it I go to Lowes or Home Depot.

De
Review №38

This is an awesome store! Great helpful friendly and knowledgeable staff!Impressive!I’ve become a regular!I highly recommend this store!Blows away Lowe’s, Home Depot, Ace etc.Give it a try

Ji
Review №39

First time customer, but fell in love with the store. Very clean and organized, and they have a variety of beautiful items, sort of a combination of home depot and hobby lobby. Love it!!

WB
Review №40

First time visiting today and it was a good experience. Large store with nice selection of hardware as well as outdoor furniture, lawn and garden and much more. Ill be back for sure! By the way the store Manager, Carol, was very nice and helpful.

Bi
Review №41

I don’t disagree with all the great reviews regarding Urban Hardware...that is during normal times. But this is not normal times. I’ve shopped there twice within the last two days and very disturbed that I did not see a single employee wearing a mask. I work on the front line in healthcare and come in contact with COVID 19 positive patients every single day. It’s for real!!! It greatly angers me to see a business that doesn’t require their employees to wear a mask. I asked the cashier why she wasn’t wearing a mask and she stated that she was just tired of wearing masks. Being tired of wearing masks won’t make the virus or the risk go away. It’s grossly irresponsible for a place of business to not require their employees to wear mask. It puts the individual and their customers at risk. It’s a reckless and inconsiderate way to run a business. It’s unacceptable to be playing Russian Roulette with your customers. Please conform to the safety guidelines issued by the CDC and other medical experts.

Ca
Review №42

Wow.Urban Hardware is my new favorite hardware, decor, grilling, gardening, home needs store. Everyone there was exceptionally nice, helpful, and knowledgeable. Colby in hardware was an incredible help and knew everything about all their products and offerings. They made a lifetime customer today!

Sa
Review №43

Great place! Was looking for a local alternative to the big box stores and this place is awesome. Has everything I need.

Ce
Review №44

A little over priced...lack of service help...

Va
Review №45

Yea this is a high fashioned home depot in my opinion I just went in to use the restroom

Jo
Review №46

Well organized well stocked. Great place for hard to find items

Jo
Review №47

Love this store! Has a little bit of everything with a big box but also locally-owned feel.

St
Review №48

Friendly staff, amazing displays and great prices. This is something downtown Alpharetta needed. Way better than going to any of the big home improvement stores!

Ha
Review №49

This store is awesome! The selections and service is impeccable. The four gentleman that opened up the store came from a larger corporate hardware store and know exactly what theyre doing. This should be your new go to place for your indoor and outdoor needs.

He
Review №50

Very nice store, but dont go here an hour before they close since the employees are only focused on closing tasks. I browsed the store for a bit and wanted to go see the selection of outdoor plants they have. Get out there and its all locked up (at 7:30). They dont close until 8. I asked an employee if I could look at the plants and was rudely told that they lock the plants up at 7:30 typically. Poor customer service. I was really excited to pot some plants tonight! Oh well.

Sh
Review №51

I decided to give this place a try this morning, since its the closest hardware store to my house. I waited till 8am instead of going to Home Depot or Lowes at 6am. I went to go in and all the doors were closed and the employees were outside not able to get in. I guess the only person who could open the doors decided not to show up. What a waste of my time.

Gr
Review №52

Nice selection of stuff and hanging plants.

Er
Review №53

Best customer service and experience in town. Great people with great products. Must visit!

Je
Review №54

Loved shopping here and so happy to have an alternative to the big box options. Great quality, unique options and very friendly staff! Welcome to Alpharetta.

Ni
Review №55

LOVE the garden area. It has unique plants and a great assortment of pots and stands.

De
Review №56

Very cool place. Like a TSC and ACE hardware on steroids!

Da
Review №57

This new hardware store is awesome and a great addition to our community! Knowledgeable friendly staff waiting to help.

Ju
Review №58

Good selections yet a bit pricey

De
Review №59

Love shopping here. The staff is very helpful and they have quality items.

Mi
Review №60

Great store, great staff, great selection!

Ri
Review №61

Great new hardware store like an upscale Ace. Friendly and helpful staff much more easily accessed than Lowes/HD where I can only find help when I dont need it. When I was in recently, they were actually lowering prices on some items to match Loews/HD! UH is like comparing a community bank where you know the people to a big regional bank.Suggestions:1. install a search window on your website2. keep some carts available inside the store. I often go to a store intending to buy one thing, and end up buying several items and need a cart.

Cr
Review №62

Urban Hardware has everything you can image. Associates are very attentive.

Sh
Review №63

Overpriced. Dont price match anything. I prefer the competitor.

Bo
Review №64

Great assortment of very unique products.

Sc
Review №65

This place has everything

Mi
Review №66

No mask on any of the staff. Will not return. Highly over priced, HIGHLY!!

J
Review №67

Very nice!

Ke
Review №68

Best Service, Best Brands, Best Vibe! Never using the big box options again!

Je
Review №69

Great people and selection.

Ca
Review №70

Nice place

Ch
Review №71

Delightful as always.

Al
Review №72

Very pretty hardware store for yuppies.

Ad
Review №73

Expensive

Ro
Review №74

A new hardware toy store to explore!!

Ra
Review №75

Like the hardware store I went to as a kid.

Jo
Review №76

Wow,the merchandise and prices 👍

Ro
Review №77

Why?!

Ji
Review №78

I visited for the first time today and was very pleased. The staff was very friendly and helpful. A nice break from bigger stores with a great selection.

Ma
Review №79

Xq are friendly

Information
100 Photos
79 Comments
4.5 Rating
  • Address:11770 Haynes Bridge Rd #501, Alpharetta, GA 30009, United States
  • Site:https://urbanhardware.com/
  • Phone:+1 770-299-8225
Categories
  • Grill store
  • Garden center
  • Hardware store
  • Outdoor furniture store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–6PM
  • Sunday:8AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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