This place is absolutely amazing everyone is always ready to help. Staff is super friendly. Roddy the owner actually showed me how to set up my machine which I’ve been using now for three weeks without any issues that I experienced at first. If you’re new to CPAP this diffidently the place to go. The can also print out you compliance report for DOT uses even if you didn’t purchase your machine directly throw them.
After evacuating from NOLA after Hurricane Ida, we discovered our CPaP machine had been damaged during transit. We randomly called and left a message with CPAPS, ETC. The call was promptly returned and Roddy was very compassionate about our situation. We went to the store and was able to easily purchase our desperately needed supplies. Then after that, a mask was chewed on by the owner’s dog where we were staying. We emailed another letter of desperation and Roddy overnighted our replacement masks to another out of town address. The service he rendered in our time of need went beyond the call of duty. We will forever remember this positive experience.
I am new to the world of CPAP and needed a different mask than what I was given with the machine. I have sinus issues so wanted a full-face mask, but was hoping I did not have to go with one that covered both mouth and nose. I was asked a number of questions by the folks, shown options, then allowed to try them in the showroom with their help fitting the mask. I ended up with one (ResMed F30i) that allows me to nose breathe and when I am deep asleep if my mouth opens it no longer wakes me up. I’ve been there a few times for supplies and have consistently received great customer service.
Broke my CPAP packed in my suitcase. Out of town. Visiting. Called a few places. Not only did other stores/people not have what I needed but they didn’t even know what I was talking about. That was not the case with this business.They were super friendly on the phone. Inviting. I went up. No muss no fuss. Had everything I needed. Even got some thing I didn’t know we needed. Same price that was listed on the Internet. I will sleep well tonight.
I walked in, no greeting. No one in the front office. I ask the young lady if someone could check me out as I only wanted to pick up some Somnifix. An older gentleman stepped out of the back and said he would be with me in a few... I ask how long, he said 15 or so, we get busy you know. He not only said it with an attitude, but with a scowl, like I was bothering him. Needless to say, I will never ever be back. I know they probably dont care, but God forbid you interrupt their lunch. There are too many other places to buy supplies. I suggest you be aware of possible tude from this shop.
Roddy and Sharon are TERRIFIC! As a healthcare administrator, they exemplified to me everything anyone could need for information on CPAP technology. They also did it in a very personalized fashion. I dont think anyone else would have put me at ease about something so new to me.They are simply the best!
This place has so much. The wonderful lady working there went out of her way to help us. Forgot the power supply to my husbands CPAP while on vacation, found CPAPS, ETC online and couldnt have been more pleased. Great people, cutest puppy dog to keep you company and best prices. Will be contacting them for all future needs as they ship everywhere! Thank you so much!
Stumbled onto these guys after my transformer bit the dust. We were so impressed with their knowledge and customer service we came back 2 weeks later and purchased 2 new cpaps with all the accessories. From insuring we had the proper settings to assisting with choosing which mask was best for us, they are by far worth the trip to invest into your health.
I one EVER answers the phone! Dies ANYONE at all work there? Horrible customer service when you need to address issues. It must be everyone in the CPap business. Cpapetc is among the worst!!
Fantastic people. They have a great supply of equipment and supplies, good prices and are really nice.
Exemplary service. Quality and spot on advice. Wonderfully patient. Highly recommend!
I can not thank their knowledge, professionalism, and excellent and exceptional sample showroom enough. I have a new lighter weight travel CPAP and am thrilled. It took them only an hour to demonstrate, let me try the various kinds and masks, and answer my many questions. They were truly a blessing to me and my individual needs. Again, exceptional describes them and their services.
I have dealt with CPAPS for many years now with several different suppliers - These people know their business, they are professional, curteus and keep an impressive inventory. I would not even think about trying out some other place. Thank you sincerely Roddy & Co.
Roddy is the man you want to see for all of your CPAP needs! They have every mask and machine on the market and go above and beyond to earn your trust and business, especially if your a first time apnea patient like I was. I recommend them to everyone I come across as they are my go to for my treatment. They ensure all of there software and products are all new and up to date to ensure your get the proper treatment you need.
Supper Great Place, I was able to find everything I needed, Large Supply of Equipment. The expert on duty was exceptional in assisting me in the correct products. And had everything in stock
I stopped in for the first time needing a part for a very old CPAP machine. I expected to be told I should buy a new one (and I should!), but instead Roddy said he probably had the part because I make it a point to keep all parts in stock. Lo and behold, he had it! There was no up-sell, no pressure, just instant service. And the part was inexpensive.I expect this store has lots of loyal customers. It just made a new one!
Roddy provides great service. I have been buying CPAP supplies for my personal use for 15 years and he is the best. He gives great advice on equipment and is highly responsive and flexible in getting me what I need when I need it.
Roddy is always very helpful whenever I need supplies or a repair for my machine. He recommended a So Clean sanitizer and I LOVE it! I can always depend on him for a good nights sleep.
Such a wonderful experience at cpapsETC!! Will certainly be going back for all our cpap needs. Thank you Roddy, your knowledge and personal attention to my husbands cpap use is phenomenal and so much appreciated.
Excellent service! The item I ordered was discontinued and hence not available, so they sent me the newer version (lighter & smaller) at the same price. Thank you!
Best night of sleep ever. I was treated like family. These guys are the best. I was fitted which never happened before. Thank you
Excellent! I was so frustrated with my moms doctors office. Couldnt get an appointment, couldnt get a replacement mask, couldnt get anyone to work with me. Finally, two months into the process, someone in the doctors office wrote a curt note, attached it to Cpaps Etc.s brochure and mailed it to us. I immediately called Cpaps and discovered they understand customer service. I am so happy that I have this company to work with regarding any extra supplies we might need. I cannot say enough good about them. If you need supplies, even those you dont know exist, this is the place to go or check their website. You will be pleased.
Fantastic store and Roddy was super helpful for me when I was visiting from Nashville and lost my cpap power cord. I was so happy i bought a souvenir Resperonics mask while I was there. Ha. Cant recommend this store enough.
I have purchased both cpap travel equipment and supplies from this store. It is great to be able to go to a physical location and see what you are buying. Additionally, the owner, Roddy, is extremely helpful and knowledgable; much better than a typical service rep on a phone line.
Roddy and his team are always superfriendly and helpful. They know just the right products to recommmend.Service and knowledge put them way above the rest.
Very pleasant. Rodney is easy to work with and very considerate of your needs where cpap therapy is concerned.
Easy and convenient. Great service. Always has the stuff I need my model CPAP.
OUTSTANDING. I couldnt figure out how to get a new mask for my CPAP, and I went to CPAP Etc. They were great. The guy was very friendly and helpful. They have a room where they have a chair and a lot of different CPAP machines set up for you to test masks!! I tried on a few, found one that worked much better than my old one ever did, and bought it and a hose. No prescription needed unless you need a machine. My old sleep doctor isnt on my insurance now, so I really needed help. He was very knowledgeable and they had a lot of different accessories, even the pillows! Im definitely going back there for all my CPAP needs. Its a tiny bit hard to find, because its in one of those office/industrial parks, and you have to figure out which door to go to.
I had an excellent experience at CPAPs, etc. I purchased a Transcend portable CPAP machine. Roddy, the owner, showed me all the options, programmed my new machine, and was extremely helpful in assisting me with my purchase. It was also very nice to be able to visit a store location where I could actually see (and hear) the various options. Roddy was a pleasure to deal with in all respects and I would wholeheartedly recommend him for any CPAP related needs.
I recently moved to Atlanta and found myself needing some Cpap supplies. The experience I had in my former hometown was anything but pleasant and I was looking forward to a fresh start, with a new provider. Well, I received that and so much more when I happened upon cpapsETC in Alpharetta!I knew what supplies I wanted and while I could have just had them shipped to my home, I decided I would visit cpapsETC in person, to ask a few questions and see what might be new on the market. Brandan was my sales associate and he was so pleasant and professional and extremely knowledgeable about all the products they carried. I was able to try out some of the newest masks and even walked away with a new machine. During this visit I also had the pleasure of meeting Roddy. Both of these gentleman were so wonderful to deal with that I told them they had a ‘customer for life’ in me!If you are looking for a professional and pleasant experience while shopping around for Cpap supplies, I urge you to stop by cpapsETC, you won’t be disappointed.Thank you Brandan and Roddy, looking forward to next time!Belinda H, formerly from Kansas!
Fantastic one-on-one service, very reasonable pricing.
Wonderful service! I agree with everyone!
What a stupid time to be closed! Weekends are the time people have time to shop, not during the week.