Just bought a mattress from this store and Michael helped us out today. He was very friendly and helpful with every question we asked him. We recommend coming to this store if your looking for a new bed. We will be back when it’s time for a new mattress. Stay safe. 😃
Hello this is Judy I just purchased a mattress from here and they were amazing and the guy Gary was very polite! The service was amazing I loved it!
Aaron was amazing and had a lot of useful information to help us chose the right mattress for us. We did and he offered a great price. I loved how easy it was and it’s going to take less than a week for delivery! Will definitely recommend all my friends and family here! Thank you Aaron.
My fiancé and I had an excellent experience at this store! We are both very picky with what we wanted, and after being disappointed at several other stores we were so relieved at the selection that they had. Aaron was very kind, knowledgeable, patient, and helped us find exactly what we wanted without any pressure. Definitely will remember this place for future purchases and will be recommending to friends.
My wife had an amazing experience here. Aaron was very supportive and customer oriented in helping us out with our requirements and offering us the best deals possible. We would definitely be recommending Aaron and this Mattress One outlet to family and friends.
Loved working with Miguel on purchasing a new queen mattress and box spring. Very knowledgeable and considerate. Not only did I not fee rushed, he encouraged me to spend time on each bed I was interested in to get a better feel. 10/10 would come here again for the customer service.
Let me start with I had been to many stores today and used the great excuse “I have to speak to my husband first” so I could leave cause I didn’t want or the person pushed to hard . I Walked in greeted by Aaron he said look around lay down check to see what you want. Showed me all beds never once pushed to purchase made me feel very comfortable . Needless to say didn’t need the “husband excuse” . I made my purchase was satisfied with the great price and how quick I can get delivery. All stores need an Aaron working for them he is truly an amazing person!! I give him 5 ⭐️ (stars)
Aaron immediately greeted us with a warm welcome as soon as we walked in the door. He was extremely knowledgeable about all of the different mattresses we tried out and answered all of our many questions. We had our kids with us and Brian was very kind and helpful in making life easier while shopping with kids. They had fun wandering around the store, too! We were able to find the perfect mattress! I will definitely recommend them to anyone that is in need of a bed!
I was greeted at the door by Austin and he was very instrumental in helping me pick out the perfect mattress for me. He was very detailed and knowledgeable about the product in the store. Then, after Aaron finished servicing another customer, he came over to offer his assistance as well. Both sales representatives were very nice, professional, knowledgeable and friend. If ever I need another mattress or mattress basis product, I will definitely come back to Mattress 1 in Altamonte Springs.
My fiance and I went to several mattress stores in the area and this one had the best selection by far. The quality of the show floor was the cleanest and most aesthetically pleasing. Our salesperson was Aaron he was very friendly and made the whole process simple.
My wife and I had a great experience shopping for our first mattress together since getting married. Aaron was courteous, informative, and patient in answering all of our questions, but not being overly pushy. We ended up finding the mattress that we needed! We would recommend this store to get mattresses.
I went into the store a few times before making a final decision. Aaron was very warm in his greeting at my 1st visit, 2nd and 3rd🙂He wasnt pushy but allowed me to move about at my own pace. I appreciated the knowledge he shared and prices offered. I left happy with the decision to purchase with Aaron and the product purchased. Thanks Aaron!!
Just got our new Mattress from Ishmel at mattress one. He was great took his time with and was just overall great highly recommend going out see him especially if you are unsure of what mattress you really want. It was a great buying experience.
Happy with my experience, Joevany was pleasant and let me make my mind up without being pushy. There was a big delay in my delivery but Aaron called me and his compromise was very reasonable. Wold buy here again.
Aaron is very accommodating. We bought 5 of bed sets and mattress. Quality is very good. I Recommend it!
Awesome! Great costumer service! Aaron was really nice to me and also very help full. If you are near the area I recommend you to this location!
Austin was very helpful. He helped us pick out the exact mattress that we were looking for at the best price possible. He was very patient and kind and had knowledge of the product. Delivery was set up and scheduled for 24 hours after our purchase. Definitely recommend this location!
We tried everywhere Macy’s, mattress firm, kanes and mattress one. Arron from the Altamonte mattress 1 store was the best he was very patient and helpful, also he gave us a great deal!!We had a issue with the full size mattress we called and Bart was there he gave us A1 customer service also fixed the issue with no hassle we couldn’t be happier.
Worked with Aaron on the purchase of two mattresses. No hard sell to go after what we did not need. Stopped at two other local mattress stores and can’t say the same for the others. We found exactly what we were looking for at a good price. Would recommend to anyone in the area.
Aaron is the best! Very accomodating. 😊 Gave us a good price!
We expected to search around different stores for the mattress that we wanted, but found our perfect fit within 10 minutes of being there!! Aaron was so helpful and set us up with exactly what we needed. We found the bed we wanted and for an excellent price. Everything was great, we will recommend this place to all friends and family!
Aaron gave me a great deal and a great experience! I love my new Nectar mattress. Great service and very knowledgeable about the different mattresses. Go see Aaron in Altamonte for your sleep health! Thanks Mattress One and Aaron!
Dominick was a fantastic salesman! He was very kind, and patient and wasn’t pushy by following us around. He was very personable and had a great disposition! Definitely happy with the service and can’t wait to use my new mattress!!
I have had nothing but a HORRIBLE time with this company through and through. I would NEVER recommend someone to put their trust in these people they don’t care to even deliver the right mattress and then when u want a refund and the wrong one delivered to be taken away they are as slow as can be to get that or anything even done. Customer service call center or whatever it is SUCKS they are unimaginably slow to get back to you and give attitude when you are already having a bad day thanks to the company they work for. Most people I’ve interacted with are new and not properly trained. All in all go to a newer mattress company or just someone who actually cares about your business. The people loading the truck from the wear house or the guy pulling the mattress from the truck were MOST at fault for not even bothering to check if we were getting the correct one. I know mistakes happen but I am so let down. I’ve been sleeping on an air mattress waking up sore and having a hard time falling asleep so I was excited to finally a good nights sleep and paid a good amount of money for that to happen but no instead I was let down. Also I’ll repeat the customer service line is near useless they don’t even bother to get your situation handled in a timely manner. LOTS of time wasted.
Abdullah was very knowledgeable on the mattresses and was very kind in assisting us finding one. He helped with shipping and offered many different brands
Sales staff was friendly and knowledgeable. Decent size selection. Several discounts on a majority of beds. They offer price match as well. I would reccomend.
Thank you guys Aaron, Brian help us with everything. I love they didn’t push me. My wife, and I went to other places to find the best price.But this guys from mattress one at altamonte have the best services, plus the best price.I wish you for the best guys.Thank you Aaron, and Brian.
If you want to have a good Deal look for AARON. He will give you the best discount.
I came in to the store mattress one in Altamonte looking for a mattress for me and my son! I’m so glad I came here today! We are so pleased with our purchases, Aaron was such a great help he gave us really good customer service and helped us find the right mattress for us that suits our specific needs and budget. If your looking to buy a mattress, I definitely recommend coming to see Aaron! He will help you find the right mattress!!
I typically DREAD going in to any furniture, mattress, dealership, etc. type of store because the sales people jump on you the second you step through the door. Our experience on this occasion was VERY different. My husband and I made a random visit to the store just to ask some questions and were greeted by a smiley associate, Austin. He let us know he was available if we had questions and told us to feel free to browse. He answered every question we had with great knowledge and helped us find a mattress that would work for us. Despite it getting close to store closing time and our two year old getting cranky, Austin did not try to rush us out the door in any way and remained happy, friendly and informative the entire time. My husband and I are both extremely pleased with the service we received From Austin and highly recommend that everyone visits this location and ask for him.
I purchased the Kelburn II mattress a few weeks ago. It has been a great mattress so far and the quality of my sleep has improved dramatically. The mattress has been stayed cool during the night and has been a firm mattress that still feels soft.My girlfriend and I worked with Aaron. He was knowledgeable about his product and helped us evaluate the pros and cons of the mattresses in our price range. The buying experience was laid back and professional and delivery of the mattress and removal of the old one were an easy process that happened promptly.If you are in the market for a mattress I would stop by this store and ask for Aaron. Thanks again for the great service!
Aaron was very courteous and helpful who greeted us upon arrival and helped us from beginning to end. He answered all our questions and helped us decide on the perfect mattress. We fully recommend this location!
Just got a very comfortable memory foam mattress set. Bill got me a fantastic deal! Great customer service. Check them out.
We came a second time to buy another mattress and we really like Aarons attention!
Went into this location just to get some info, been having back problems for a while. Austin met me at the door with a smile on his face and proceeded to answer every question I had for well over an hour. Without dragging out this review with all the details, I left the proud owner of a new tempurpedic! He was great, the process was easy. Loved the store and the great service we received. I’d recommend coming here and asking for Austin.
They have the best prices in the area and are fast and friendly. I purchased two mattresses and am very pleased. Aaron was very professional, efficient and friendly.
Aaron was extremely patient with our herd of 4 kids running through the store! Very accommodating and no pressure whatsoever. I highly recommend him and his staff if you are looking for a pleasant, honest experience.
I came here few times and buy mattress from here. Every time I came I was very satisfied with my visit. Brian was very nice and friendly. He offered me water and helped me explain about the matress. I would recommend this place.
Just finished our purchase of our first Tempur-pedic. Aaron or A-A-Ron as we called him was amazing. He had a thorough understanding of each product and took the time to answer every single question we had. Absolutely ZERO pressure to buy anything. Would recommend friends and family to purchase from Aaron.
Aaron seemed very knowledgeable and patient. He answered all our questions and helped my neighbor pick out the right mattress for his back problems. I hope the mattress will help to alleviate my neighbors back problems!
Amazing customer service Duarte was great patient made it a smooth transaction. We need more customer oriented people like him. Thanks Duarte
Aaron helped me out. He was awesome. Didn’t pressure me to get the mattress and was very knowledge!!!
Extremely nice sales person named Austin helped us purchase our bed. He was very informative and helpful. This was the 2nd bed we have purchased from this location. We will definitely purchase our next bed from Mattress One in Altamonte Springs.
Bill was very helpful. Offered me a free pillow but I didnt need one. Did the 5 Star review because he was a pleasure to work with.
My wife and I had been looking for a new mattress as we are getting ready to move into a new place. We visited other competitor stores who were showing “good deals” on a king size mattress of $5,400 dollars. As soon as we walked into the store we spoke with Aaron and told him what we were looking for and he directed us to the perfect matterss that didn’t cost us a arm and an leg. Thank you
We stopped in to check out a few mattresses. We had the pleasure of working with Aaron. He was so patient with us. As he guided us on our journey. He made sure that what ever bad we tried it was comfortable for use in everyway. He was patient during the payment process. Aaron was very professional. We would recommend anyone here. Thank you for our new bed.
Bill was very friendly and extremely helpful in the purchase of our new mattress. He is very knowledgeable and made sure we got exactly what we came in for. Make sure you ask for Bill when you stop in. Thanks Bill!!
Aaron made things easy for me and showed me firm mattresses in my price range. Worked with me on the price and package with floor frame and headboard. I recommend shopping here.
Just got a new queen size mattress and adjustable frame. Cant wait unitl its delivered. Just have to clear space lol. Thankfully they take the old mattress and box spring.Aaron was a big help, definitely knows his stuff when it comes to beds of all kinds. When you go, ask for him.
Great Experience. Aaron was very helpful and professional.
Austin was a great! Helped us find the right mattress for a guest bedroom. Didn’t try to sell us the most expensive mattress in the store but instead helped us find what was right for us. I would definitely recommend this place.
Sale Number: 445643Zackary Duarte was very helpful and courteous. Allowed us to lay on the beds on display until we found our perfect match. Thanks Duarte, very much appreciated!
Duarte had amazing customer service and did an outstanding job making this process easy! Thank you do much Duarte! 444548
AARON WAS VERY PLEASANT AND PROFESSIONAL AND I WOULD DO BUSINESS WITH HIM AGAIN.
This store was so helpful! A+ customer service from Aaron! I would 100% recommend buying from this store.
Great costumer service! Was able to take our time and didn’t feel rushed!
Terrible experience. Save your money and go else where. The most unprofessional place ever!!!! Waited over a month for a delivery and just kept getting the run around saying it was out of stock when in reality they would just too lazy to schedule it the proper way. Customer service sucks!
I highly recommend Mattress One, we have bought multiple mattresses, pillows, and accessories from here and have been extremely satisfied with the service and product. We will be sure to return to the store anytime we need mattresses or pillows. Stop in and see Aaron he has helped us everytime and gives the best service. Mattress one has the best serviceand prices hands down!
Great individualized service. Aaron is very knowledgeable about all the products and why they are important. I highly recommend purchasing a mattress from Aaron at Mattress One in Altamonte Springs.
Aaron was awesome and a great help. Definitely recommend him and this store for all your mattress needs
PLEASE DO NOT BUY ANYTHING FROM THESE THIEVES DO NOT TRUST AARON AT ALL. THEIR CUSTOMER SERVICE IS A HOLLOW LINE AND THIS PLACE IS MORE A SCAM THAN A BUSINESS, READ THE REVIEWS!!! THEY ALSO HAVE FAKE REVIEWS TO BOOST THEIR STAR RATING!!! FAKE REVIEWS THEND TO LEAVE 5 STARS WITHOUT ANY COMMENTS!!!
The sales team is great. However the delivery service is terrible my girlfriend ordered her mattress and adjustable frame two weeks ago. When it finally shows up there is no mattress!!! How does that even happen you cant sleep on just a frame. This is the second time they had to reschedule the delivery
We had a great experience, bought an awesome mattress at a great price!
Great experience. Easy. Timely delivery!
The manager is very personable, professional and customer service oriented. He is also very patient and listen to customer. Strongly recommend this store to purchase mattresses.
The sales person Aaron was very knowledgable and he laughed at my jokes.think he. Isa great guy
Walked in Expecting a saleman to BS us and sell us a mattress we dont need. Just the oppisite. Found a wonderful mattress for a great price. Thank you Aaron!!!
Brian and Aaron were great. Not overbearing, but quick to assess what would be good for our needs and budget.
Austin carefully explained the numerous options of matresses and adjustable frames and made the selection process manageable. Positive experience.
Aaron was extremely helpful and found me a mattress that was soft enough and within my budget. The Labor Day sale was extended and I was able to get a free adjustable base with my purchase.
I would highly recommend coming to this Mattress 1 here in Altamonte Springs the Sales Associate Angie was very helpful and professional and knowledgeable
Great place .. excellent customer service!! Can’t wait to try out my new mattress when it gets delivered!!
I am scheduled for delivery on Monday. Their policy is for the customer to wait for their very important mattress from 8am to 8pm. They will call 1 hour in advance before the delivery. That is practically telling YOU to waste the whole day for them.These people dont know about the science and statistics behind waiting. I waited until 1 pm and nobody called. I know that the probability of receiving a call in the next hour increases given that there was no call in the first 5 hours. The longer you wait, the probability of getting the call increases; and so I wait .Then they did not call but I need to go some place near but very important. And then I received their call at 3 pm. I told them I will rush back right away and I may be late a few minutes and I ask them to wait a few minutes in case I did not arrive in 1 hour. More importantly, I also made it CLEAR to them to have the item delivered the NEXT DAY in case i did not catch them home.When I arrived at the gate, I learned from the guard who keeps time of everything that they came in just a few minutes ago and so I rushed home thinking the truck was still there. But it was not there.I just missed them by a few minutes, maybe 5 according to the guard. So what happened? The moment they rang the doorbell and nobody answered they JUST left. No call saying they are at the door. They just left knowing that you may be near. They are so important than you that they did not even wait a few minutes.Also from the business side, would it be better for them to wait a few minutes than to reschedule altogether given that they know fully well that i was already on my way home?These geniuses have some weird company policy to follow that when nobody answers the door they will not call to let the customer know that they are there but they will JUST simply LEAVE. These geniuses cannot reason out that waiting for a few minutes is the best for them too since their alternative is to spend a whole new delivery schedule for you.So I expected delivery for the next day (Tuesday). Then came 12 noon and receive a call that no one is coming. I just wasted 2 days for these geniuses. They are offering to do it on Wednesday. I have had enough.Their You waste your time waiting for us from 8am to 8pm policy is practically robbing you of 1 day. This tells you the company you are dealing with has no concept of commitment and quality. 12 hour variability means you cannot do anything in the morning, and you cannot do anything in the afternoon. They should apply science and use scheduling programs to lower the VARIANCE of their waiting time. That 12 hour variability on delivery is just unacceptable.I also ordered some furniture from other companies and they are able to tell me in advance that it will be on xth day between 2-4 pm, not 12 hour gap. And they did arrive at that time. So i know that apps/programs like that are present and they should innovate too.They should use scheduling programs that calculate the optimal route of the driver and allows them to tell the customer with better accuracy. 12 hours is just not accurate.It is VERY easy for a truck to leave in the morning filled with mattresses and the program estimates the time for every delivery address and they call the customer early in the morning to let them know the ETA for the day. Others can do it so they just have to make it happen.
Duarte was very professional and knowledgeable. I will certainly recommend this store to all!
Aaron helped my wife and I. Knowledgeable, and patient. We recommend this location and Aaron for your mattress needs!
Gabe helped us narrow down a large showroom of mattresses to a final comfortable choice. He is very knowledgeable and friendly!
Joseph was extremely helpful and mindful of our budget. He provided us what we were looking for in our mattress search.
Aaron very nice and helpful with choosing the right bet for me. I love my bed and would recommend all my friends and family
I want to say thank you to Aaron to help us to find the best mattress for a great price. I highly recommend this place to get mattresses.
This place has quite the selection, mattress 1 has the best deals on mattresses yet, if looking for a good deal, come to mattress 1 in Altamonte Springs
Brian was very professional. He knew his stuff and was the deal master. I would recommend him to others!
Just got my daughters mattress and I was very pleased with the service and with Aaron who was the one who assisted me.
Aaron was very helpful and gave me a great deal on my Sealy mattress. I would happily shop here again!
I highly recommend this store, Joseph immediately greeted us and help us with our new mattress!
Awesome customer service from Aaron. We will be back for our next mattresses.
Bill was absolutely wonderful and did everything he could to help us out! Great service!!!
Best place to buy your new mattress. The sales associate was very nice and helpful
Bill did a great job explaining the differences in beds and pillows to accommodate me the best!
Delivery option is great. Alston is knowledgeable about the beds, especially memory foam.
Salesman (Aaron) was very knowledgeable on the products, very professional and courteous and accommodating to what we were looking for. Steve and Carol
Wonderful service from Abdullah.
Felt very welcomed and was very comfortable. Arron was very helpful and nice.
Brian was very nice, he offered us water and was very helpful in choosing the correct mattress for us.
Aaron made our buying experience easy and enjoyable! We had a great experience !!
Very nice and helpful I’m soooo happy with my new Matress awesome price . Memory foam for life .
***Original 5 star review - Update belowMy wife and I had our best experience ever picking out our bed at Mattress 1. Normally, picking out a bed takes multiple trips to multiple stores and usually pushy sales people.First, let me say that Aaron was far from pushy. He was very courteous, answered a multitude of questions about every aspect of the mattress. He gave us privacy as needed and made some excellent recommendations based on my concerns of how some mattresses felt on my bad back.Mattress 1 had so many options on their floor, it was truly a one step shopping experience. Standard, hybrid, foam...multiple brands, firmnesses, models and styles.We spent about 3 hours there and made our decision. Again, Aaron helped us make the right decision and we even purchased the adjustable bed platform. He worked hard to get us the best price and we are sure to continue doing business with them any time the need arises.Go check them out - you won’t regret it!—————————————————————-***Update: though I give Matress 1 Altamonte 5 stars, I give the delivery people a NEGATIVE FIVE 5 (-5)The 2 men spoke not one word of english and dropped one of my adjustable platforms by being careless. They did not wear a mattress one uniform (sweats and a tshirt), showed up in a U-Haul, had my $2500 mattress practically laying in the middle of the street all bent with the corner propped up on the corner of the truck, left a mess in the street when they left, dirtied my carpets because they did not wear protectors on their shoes -( it was raining) - the top of my dresser was soaking wet - when they unwrapped the mattress they left the wet plastic on top of my dresser. It was a nightmare - they did not even have a screwdriver with them to take the planks off of my bedframe.It was a very stressful hour, and they actually spoke three English words upon departure - “no tip, no money”Very annoying using Google translate to ask them if they ever installed one of these adjustable bases before. One man had to show the other guy how to grab and lift etc... I almost kicked them out of my house and told them take everything back with them. Never again - if someone doesn’t speak my language, they could turn right back around and not come into my home.
I wish I could give this place 0 stars. If you want a mattress then DONT BUY AT MATTRESS 1 ONE. They will tell you they have it in stock, then call the day before to inform you that the warehouse records were suddenly wrong and the earliest they can get the matress restocked is a week from the original delivery date...That is IF they actually reschedule your delivery, they ended up telling us we had to wait almost 2 weeks for our matress. If you ask for a refund thats another two weeks. This whole ordeal literally took a month to settle, with us ending up asking for a full refund, cause the mess wasnt worth it and they dont deserve my money for their poor services. Even trying to call the customer service department is a joke in itself! They wanted to gives us complimentary pillows for the month long inconvenience. Uh, no thank you! Just a complete lack of professionalism and organization, theyll say anything in order to make a quick buck. AVOID AT ALL COAST!
Walked in looking for a full sized bed for a spare room and Aaron was very understanding and pleasant to work with. Thanks Aaron for your help and not pressuring me to spend a lot of money!