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Mungenast Alton Toyota
850 E Homer Adams Pkwy, Alton, IL 62002, United States
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Mungenast Alton Toyota
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Mi
Review №1

When I came to pick up my vehicle, the advisor Brian’s customer service was subpar at best. He really made me feel like I was bothering him simply because I was asking questions about the work performed and the recall. But isn’t that what he’s there for? I spent over $800 to have my brakes done during this visit and just wanted to make sure everything else on my vehicle was inspected since they had not serviced my vehicle since last year due to COVID. I’ve driven over 30 minutes to this dealership (I reside in St. Louis) for the last 7 years so I could have Mungenast Toyota service my Corolla, never again. I couldn’t even get a decent car wash and vacuum. I will not give my money to any business where it does not feel appreciated. All future services will be performed by Bommarito Toyota. This dealership is only 10 minutes from my condo so hopefully their customer service is better than Brian’s was. On the upside, the young lady who closed out my service order was very pleasant.

Jo
Review №2

I recently purchased a used Toyota Sienna from Mungenast Toyota in Alton. When buying a used vehicle, you sometimes expect that not everything will be perfect. Well, such was the case when we purchased our van. It looked great but after we got at home we realized that there were some issues that needed to be fixed. I was a little nervous that we were going to get the run around like you do at many dealerships.I have to say that I was pleasantly surprised by this one. Kevin, the service manager was great. He addressed all of our issues and agreed that they needed to be fixed and, I could tell, was very concerned. He even went above and beyond finding a few things that needed to be fixed that I didnt even know about and would have been difficult to catch on an inspection and went ahead repaired those things as well.. These are the kind of people that you want to deal with when buying a car. I have complete confidence in Mungenast Toyota of Alton. Their service department is top notch and Kevin the Service manager treats you like you would want to be treated. So as not to give all the glory to Kevin 😉 I would also like to give a shout out to Chris, their Master Service Tech for finding The ghost in the machine. After searching for several hours he finally figured out what was causing that really annoying vibration sound every time we drove the car. Suffice it to say these are good people and they do the right thing. Thank you all very much!

Jo
Review №3

Awesome dealership to work with and the main Salesman I worked with (Jason Sherrill) was a huge help with everything. Easy to talk to, truthful and shared his professional opinions on all the options. Furthermore, I traveled 7 hours to purchase my truck through them, if that doesnt hint enough to how happy and trustworthy this Toyota Team made me feel, I dont know what would! Thanks again for everything.

El
Review №4

We worked with Erica, Jason and Matt. They were all fantastic! We had excellent communication about the status of our purchase, financing and the arrival of our RAV 4! They worked with us to schedule our pick-up time late in the day. From start to finish, we turned in our trade-in vehicle, completed paperwork, had protection placed on the windshield and interior, got training about the RAV 4 features, and they even gave us t-shirts, all in 1 hour! Somehow we managed to leave important items in our trade-in. Jason went out of his way to make sure we could access our old vehicle early the next morning. Matt said buying a vehicle should be fun, and Mungenast delivered!

Gl
Review №5

Way better service than three of the Toyota Dealers I’ve dealt with in Wisconsin the last 10 years! Wow! I love this Toyota Dealership! The Mechanic even taught me a few well delivered lessons about my truck.

Ji
Review №6

Went here for oil change. Mike greeted me in the service bay. I can’t speak of experience with them on anything other than the service of the oil change, but mike did a great job to have me in and out in about an hour and a half. I recommend him to others for sure.

Ch
Review №7

The BEST experience!! Thank you to the whole sales team for a job well done!! I can’t thank them for finding my perfect car! I HIGHLY recommend them!! Top notch service!

R
Review №8

My wife and I were very pleased after purchasing our used 2015 Subaru Forester from your dealership in September of 2020. We started shopping for a used Subaru back in July and spent hours upon hours looking at online listing sites and visiting several dealerships. Without a doubt, our experience at Alton Toyota was the best experience weve had since we began our search. Not only did you have the car I wanted, but your staff was genuinely friendly and provided a refreshing balance between being attentive and giving us space to make decisions. I applaud the ownership and management for putting the customers needs first! If only other companies would do the same.

ni
Review №9

Amazing! Kevin was awesome as well as everyone who works there!They got my wife in a brand new car that she loves at the payment she wanted.They put me a used truck at a better rate and lower payment than I had originally. Saved me a lot of money!Great to work with and not pushy. They listen and dont try to oversell!I highly recommend you shop here and will definitely go back next time!!

To
Review №10

Great 1st time their found to be nice honest and efficient they now have a new customer

Sc
Review №11

Always take care of all your needs. Great & Friendly staff.

Du
Review №12

I loved everything about my experience buying my car here, and the employees are always very nice, friendly, and professional. The service center is always a great experience, and I will always bring my vehicle here for service. However, the employees here do not take the COVID-19 pandemic seriously at all, and when we were last there for a service, not a single employee was wearing a mask.

Ju
Review №13

I took my car for a 30K mile service. We just moved to Alton from Texas. My wife and I were somehow disappointed about the quality of client service here in general. We were missing how wonderful is the client service in Texas. But, after this first experience, I can just say that it exceeded my expectations. I dont miss Texas anymore for car service! Joshua was exceptionally professional and very attentive. He timely explained all the process and the services they were about to perform. I didnt expected them to wash the car! Highly recommended!

kr
Review №14

Like everyone else, I dread going to the dealership for repairs fearing the high cost. However, there’s no escaping there are some repairs you only trust to the skilled automotive technicians found at the dealership.I needed a timing belt and water pump on my son’s recently purchased Lexus RX 330. Mike is service was very helpful and professional. When I arrived, he wrote the repair up quickly and directed me to the rental counter. Julie (Rental Manager) provided me with an excellent rental for the day and had a wonderful disposition for that early in the morning. While at work Mike gave me a call and recommended additional service I might consider. It was an excellent recommendation.When I returned to pick-up my car, I was pleasantly surprised with more than reasonable repair (value) cost. I would strongly recommend that anyone needing the same repair go to the Alton Mungenast Toyota, and speak with Mike.

MI
Review №15

Ive been having my camry hybrid serviced here since 2016 and Im always impressed with the service. The work requested is always done well. On most services, prices are competitive and they offer frequent coupons. Staff are friendly and I have been offered loaner vehicles if the work is expected to take a long time. Everyone is respectful and the waiting area is clean and big enough to allow for social distancing.In summary, Im a satisfied customer and will continue to use and recommend the service department at Mungenast Toyota.

Pa
Review №16

I purchased my first Toyota yesterday. It was a great experience. Scott was the salesperson that helped me. He was very helpful. He explained everything on the car and showed me how to work all the fancy things on my new car. I felt like I got a really good deal on a beautiful, new car.

Ho
Review №17

My husband is in the process of getting a RAV4 and we were totally taken care of! The staff was always courteous, friendly and helpful. All our questions were answered and they went above and beyond to make sure we were comfortable and happy. We would totally recommend them if you need a new car!!

Ch
Review №18

What a wonderful experience I had at this dealership. Salesman, Scott Turner, was amazing, helpful and super friendly...he also had a sense of humor to help my first new car buying experience a little less anxious and uncomfortable. Kevin Schultz in financing was also terrific. I couldnt have asked for any better experience. The couple that accompanied me said they would definitely buy their next car from Alton Toyota, that you all did an amazing job!!! Thank you for everything!!!

Ro
Review №19

Great service department. This is my fifth visit and each time I have been very satisfied. You treat your customers with respect, explain service results and I am in and out in minimum time.

Ka
Review №20

I dealt with Jason at this location and he was great to work with! I highly recommend!

re
Review №21

My first time here for service on my Rav4, and it was Great. The service advisor explained everything, and answered all my questions. I was very happy with my service, and will definitely be back.🙂

Ca
Review №22

This is not the stereotypical dealership. I take my car to them for maintenance because I trust that they are honest about the work that needs to be done on my Toyota, they dont try to upsell me things I dont need, and they do good work. With that said, I will be finding somewhere else to take my car for the foreseeable future due to their lax COVID-19 precautions. They are not requiring masks in the waiting area and half of their customers were unmasked, so I had to sit outside on the concrete to wait for my car. The cashier--the one person that I had no choice but to directly interact with--was also not wearing a mask. The mechanics were wearing masks.

S
Review №23

Price was what brought me here. My salesman was Jason Sherril. Bought a new Sienna hybrid, could not be happier. Price was way below the 2 other dealers I shopped at. When I came to close the deal I was out in an hour. Very satisfied.

Ma
Review №24

Had a great experience working with Scott Turner at the Alton Toyota Mungenast Dealership. Very attentive and easy to work with. We found a beautiful car with help to them. They are very good to deal with!

Re
Review №25

Was there getting some warranry work done have been thinking about trading up from my 4 cylinder tacoma 2 a 6 cylinder was working with saleman named jared kinzel he gave me a price difference for trade asked if there was any chance of coming down on price he said 2 make an offer which i did he immediately stood up and opened the door for me 2 leave he was very rude acted like i had insulted him and wwalked away wont be buying from him not even sure if i would buy from that deale

Le
Review №26

Weve never left this place happy. My husband and I have looked here twice for cars, and always leave because of price or the sales person. We ended up buying Toyotas from a different dealership, but thought we would try having our cars serviced here. Our service department experience was not much better. A couple of times we thought things were a little expensive or unnecessary during the services. I fully understand having you car serviced at a dealership is more expensive, but when they handed me the bill for my last oil change and tire rotation, I was shocked. They quickly removed $40+ from the bill and offered me a rewards membership, which I was thankful for. Though the location is convenient for us, Ill be going somewhere else from now on.And if you are looking for a place to buy a car/have it serviced during a pandemic, and appreciate the employees wearing masks while working/speaking with you...THIS IS NOT THE PLACE. Not one person I encountered was wearing a mask.

Gw
Review №27

They got me in for my appointment and did the work. They had me out in good time. They explained everything that was done.👍

na
Review №28

Everytime I need services on my car I go to Mungenast Alton Toyota. Josh always exceeds my expectations and he always lets me know when my car is ready to be picked up. They don’t take too long and they do an amazing job. My car never has any problems when I go to them. Highly recommend. Thanks josh!

Ch
Review №29

Nice selection of used vehicles under 15k. Let the test drive begin

Fa
Review №30

Jared Kinzel was great! Very quick easy experience

Fr
Review №31

I had an excellent experience working with Gordon Carver. He made the trade in and buying process so smooth and easy. We got a great deal on our new Camry!

Bo
Review №32

I purchased a new Tundra at a dealership in St Louis County last year, because they had what I was looking for at the time. Now I needed service on it, and the warranty was up. I ended up bringing it back to Alton Toyota for service, because.... 1)their pricing for service and parts is better, and 2) their people are very easy to deal with, very kind, and very knowledgeable. They are a step above the rest. Seriously. Thank you Alton Toyota!!!!!

Jo
Review №33

My wife and I were on our way back to Kansas city from Cincinnati when our camary had two tires blow out they were the only Toyota dealer in the area that would take the time to get us back on the road the same day they were amazing cant say enough for what Mike the service manager did for us. Thanks

Ch
Review №34

Julie in the rental department was AMAZING!! We were getting married and she decorated the rental for our honeymoon and gave us a GREAT rate! 👰🏻🤵🏻 Thank you so much!

Bi
Review №35

Great staff and very friendly atmosphere

Pa
Review №36

Good people. Made the visit very easy.

Ma
Review №37

I recently purchased a new Toyota Prius Prime from Mungnast Alton Toyota from Jared Kinzel. The service and experience was great. Jared went above and beyond to make this a great buying experience for me. I will recommend Mungnast Alton Toyota and Jared Kinzel to all my friends and family. ThanksMartin Knoll

ro
Review №38

Nice dealership, very knowledgeable and friendly service department

Er
Review №39

Would recommend Amber when going. Super sweet and will do everything in her power to make sure you are a happy customer. However, make sure you read EVERYTHING you are signing because Kevin (the finance manager) doesn’t tell you anything. There’s always a few bad apples but overall a good place.

Dy
Review №40

Was in looking at Tacoma’s didn’t have one I liked, said they had more on the way. And would be first person called once they arrived. Never have been contacted and one that was on the way has sold already and the other has been there a couple weeks. They offer a bs trade value and not trust worthy. Won’t do any business with this dealer.

Je
Review №41

I worked with Amber Kemna specifically and she was great! She made the experience easy and stress free! I can’t recommend her enough! Truly awesome at what she does!

Ma
Review №42

I had a great experience with the team at Alton Toyota recently when purchasing my certififed pre-owned C-HR. I worked with Jared in Sales who was patient and accomodating with all of my questions and requests, with Matthew in the Finance dept. who made my experience with the transaction itself very smooth and efficient, and then Joshua in Service who worked to get me in at the end of the day when I was running late for my appt. Even Dave in Sales filled in for Jared when he was out and was helpful with my post-sales questions.I love my C-HR so far, and would recommend to anyone in the StL area looking for a new or used Toyota to check out Mungenast.

Pa
Review №43

The staff and service department are great they work well with the customers they’re courteous and knowledgeable

co
Review №44

Over the last 20 years, Ive purchased 5 vehicles (three of them brand new) from this dealership. I used to get great work on my vehicles from their service department. Over the last three visits to have maintenance on my Highlander, the quality of work has gotten extremely sloppy. Im currently sitting at a different Toyota dealership having the second issue fixed that I originally took to Alton to have fixed. Theyve just lost an incredibly loyal customer. I’ve had no reason to cross the river for the last 5 years other than to do business with them. At least theyve saved me from that commute.

Rh
Review №45

Greeted immediately as I entered the front door! Great customer service!

Ja
Review №46

Very nice salesmen

Ad
Review №47

Helped a friend purchase a used truck here. Good experience overall, I recommend them.

Br
Review №48

Never thought I would write a review on a car dealership of all places but I feel its my civic duty to talk about my experience with Mungenast. This was my third vehicle purchase and second from Kevin Harner. I did a lot of research up front and was prepared with everything including the vehicle I wanted. Out of all the sales people Ive transacted with in life, Kevin has by far been the easiest person to work with. He did an excellent job with my last purchase and this purchase without being pushy at all. I gave him exactly what I felt was fair and he exceeded my expectations from the trade in experience all the way to delivery. Speaking of trades, be up front about your vehicle and tell them what youre looking for. I was pleasantly surprised they were willing to pay off my existing vehicle, and give an allowance that not only exceeded every other estimate I received but provided additional credit beyond what I owed. Kevin the finance manager (not to be confused with Kevin the salesman) worked to find financing through Toyota on a certified used vehicle that beat every bank and online only dealer. Kevin the finance manager was also great and did not push the extra warranties when I respectfully declined.The whole ordeal took about two hours start to finish not including the extended test drive they gave me. Usually purchasing a vehicle is a half or full day affair. Kevin and Kevin couldnt have made the process any easier than it was. Go see Kevin Harner if youre thinking about a vehicle from Mungenast! Youll be happy you did.

Ro
Review №49

Theyll do everything it takes to make a deal, but theyre not pushy!

Ma
Review №50

Purchased our new 2020 Toyota Camry from Mungenast dealership over the weekend. Chuck and I would personally like to thank our salesman Scott Turner for working with us to make this happen he kept us informed and updated on everything. Thank you again Mungenast and Scott Turner.

Ms
Review №51

Never thought I would have to write a review about the service department. My experience today was very disappointing to the fact I will not return for further service. Went in for a simple oil change, was told I needed my brake system flushed, was quoted one price, at check out was charged two hundred more then what was quoted!! Question the price change was told she will go talk to someone then came back with a different amount. Never again!!!!!

Em
Review №52

I would just like to say that Jason went above and beyond to help me out. He sent me pictures and answered all of my questions without the pressure of trying to make me buy. It was very refreshing! Thank you!

Je
Review №53

We are extremely happy with the help of the employees! We had an awesome outcome from shopping with Mungenast Toyota and would recommend to all others!

Gr
Review №54

How couple of issues with my used vehicle I bought. They corrected it very quick had a great customer lounge. The coffee was excellent every was super friendly. Glad I bought my vehicle here.

Ke
Review №55

Went and couldnt even get a salesman to help

Mi
Review №56

When the salesman is more interested to get a beer than staying around to complete a sales you lose out on two purchases. Drove over an hour to lease a highlander and a Tacamo wanted us to come all the way back the next day. Mungenast closes now at 6 pm on Wednesday, good news is Newbold in OFallon IL. Stays open til 8 pm and they stayed late to make us happy and lease 2 trucks. Finally, not one person was wearing a mask.

Ju
Review №57

Bought a brand new Highlander there and it was a great experience. Happy with my purchase. The service team is also very friendly and its easy to book an appointment. You come in, lounge for a bit, and then your car is ready to go. Ive never had to wait longer than 45 mins to get in and out.

Ma
Review №58

Auto Service.Called in and get an oil change within a few days (on a Saturday). When I got there they have coffee and a few little snacks. Got my tires rotated as well reasonably priced. I really like Chris K.. as my main man. They washed my car and I was out before the hour was up. I recommend this place.

Sa
Review №59

I had a great overall experience at this dealership they went above and beyond to help Ill recommend my friends and family to go there to buy a car

Ma
Review №60

We were looking for a good, reasonable car with lots of room and Jenna just got us the right one. Were very pleased with Customer Service - honest, friendly and uncomplicated. Nice to know that youre not just ripped off but someone really cares and listens. Would recommend Toyota Alton and Jenna anytime to my friends. THANKS, we are very happy about the car we got. Were just what we needed.

Kr
Review №61

Service department has been great so far and leaves me with peace of mind. I wasn’t too crazy about the experience of buying my car here just because of the pressure/pushiness I felt from the sales person. Also the sales guy that sold the car to me acts like he doesn’t know me when I do come in to get my car service done. Other than that good service department and would recommend!

R
Review №62

Mungenast Lexus have a great selection of new and used Toyotas as well as other cause I most often visit the website but when we are in the area we visit the lot to see what we may be missing great place great dealership snacks as you get your car serviced.

Ti
Review №63

The place is amazing sales rep gGordan is friendly and listens to what you want

ar
Review №64

One person who just does cash bills spend to much time

Ra
Review №65

Great experience!!! Mungenast Toyota in Alton, IL provides exceptional customer service. Our salesperson, Alex Abramson helped us find exactly what we were looking for. He was prompt in returning phone calls, knowledgeable when answering questions, and quick to find out and provide information requested. The GM and finance staff were amazing too. It’s a great place to do business!!! This is our third vehicle purchased from them and will purchase from them again in the future!

St
Review №66

We got a pre owned Toyota Sienna XLE 2017 recently and we are happy about it. However the Finance Mananger Kevin was very rude and discourteous. My wife and I were alarmed with his attitude towards us.

Ma
Review №67

Fair and professional, transparent from. Beginning to end. Truly a good experience and couldn’t be happier.

Ca
Review №68

When I arrived to the dealership I was greeted by Alex, he was very friendly and helpful, he listen to what I was looking in a car, when the vehicle I was interested in was no longer available, he was very attentive to find a car in my price range. We discussed the purchase price and I’ve never heard a sales person say this to me, “ take time to think it over and let me know if this will work for you”, no pushy sales he just want my purchase to be what I wanted. I did find a car and all the salesperson was very sweet they “ congratulated us on our new vehicle “, I will recommend Alton Toyota to all my friends and family. They are truly an honest and understanding, no pressure dealership. A billion stars.

Bo
Review №69

My service was very good. Mike was very helpful. I do like the other guy Brian he was always very helpful in the beginning he was the one taking care of my service upon checking in he was awesome also. I do miss not having him service me. He was never pushy just told me what needed to be done and left the decision to me without any high pressure rebuttals.

Su
Review №70

I am very late posting this review but I have never forgotten my wonderful service experience about one year ago. I was moving from Texas to Wisconsin over Easter in 2017. I have a 2006 Toyota Tundra and was towing a small camper. The truck started making a horrible noise when I stopped for gas in St. Louis. I stopped at the first rest area north of St. Louis. There were some older guys looking under the hood of a truck next to me. I asked them if they would look at the passenger side rear wheel. It had grease coming out of the wheel. They said it needed to be fixed before I could go any further. I called around to see if I could find anyone to fix it. I finally called the dealers in Alton. This dealership was open, the other was closing in 10 min. I drove right over and they got me in right away. They did not have one of the parts but said they could get it first thing Monday morning. They helped me get my trailer safely next to the service area, provided me with electricity and a loaner car. They were so very nice and helpful. The service manager even gave me his card with his home number to call on Easter weekend if I needed anything. The service coordinator did the same. I had a wonderful weekend in Alton exploring its small town hospitality and friendliness. I would HIGHLY recommend this service center to anyone. Everyone is family and makes you feel a part of the great Toyota family.WONDERFUL people and GREAT service.

ch
Review №71

I went to A LOT of dealerships, and this place was hands down the best experience. Not pushy. Offered most for my trade right away. I will try my best to buy my next car, in two years, from Gordon!

De
Review №72

Service center provided me great telephone service for my questions. Was then able to get me in fast for a recall repair. Also wasnt pressured to get additional services.

Ja
Review №73

Been taking my Toyota here since 2017 and I’ve never received anything other than excellent service.

Ge
Review №74

We always get excellent service from the service department at Mungenast Alton Toyota. They are friendly people. We love our Toyota Camry and Corolla - we have sold several relatives on the idea of purchasing Toyota. A product is only as good as the service department and representatives. We are proud to do business with Alton Toyota. Thanks!

Je
Review №75

I just have to say we purchased two vehicles from the Alton location and couldnt have been happier with how we were treated.. I have always used Brian in the service center to work on other vehicles (we have seven kids so a lot of vehicles and a lot of repairs) and decided to take the Toyota plunge and Im still happy we did. When I decided on the car I wanted, Brian pointed me in the right direction, helped with our trade, etc.. Totally worth five stars!!

Ch
Review №76

Check engine light came on and after reading the code at home they confirmed the issue. But with their due diligence the noticed my rack and pinion leaking. Thank God for the sales team letting me know about the added warranty. They really took care of me. Even with a great loaner....

Ca
Review №77

Sales staff very friendly and knowledgeable. Excellent selection of new and used vehicles. Car fax provided when purchasing car. Repair shop checks your issues promptly. Gordon is awesome salesman, works with you so you get a vehicle that matches your requirements.

Ta
Review №78

We worked with Alex Abramson and were really impressed with his professionalism and honesty. He was very helpful answering our questions and helped us make a decision based off what we really wanted. He was very patient with us, too. We worked indirectly with Marco Gentile and he did everything possible to make us feel welcome and respected. I will always come back here for all of my services. Good team!!

An
Review №79

We showed up to Mungenast Toyata in Alton close to closing time, but Evan Kelly took time for us and our questions. When we called back a few days later, he gave us more clear, uncomplicated answers. It felt like the way car buying should be. Even though we did not go with a Toyota this time, we will consider buying from Mungenast Toyota next time.

Mo
Review №80

Always a pleasant experience. No high pressure tactics, just honest work from honest people.Anytime I call for an appointment I can always get in right away and that is so important for families nowadays.Courteous, clean and respectful!

El
Review №81

The Best car shopping experience. Alex Abramson- provided excellent customer service, precise attention to detail, and the best value for our last car and our new 2018 Highlander. I had been servicing my Sequoia here, but this was my first purchase with Mungenast. Kevin Schulz made the finance and paperwork simple, clear and transparent. Thanks for the Toyota 5 star experience. Elissa F.

An
Review №82

This dealership is our go to place for service and sales. Wonderful staff and a pleasant environment to wait while a vehicle is being serviced.

Ni
Review №83

The service team is the best. Brian always the best. Service manager Kevin runs a great department.

M.
Review №84

The service center here is absolutely phenomenal and the best service I have ever received! Very professional team, they really care about their customers. The team that assisted me went above and beyond and I truly appreciate them!

Pa
Review №85

Most comforting experience that you can get when you go to a car dealer. You will never feel like being tricked in any way! They will genuinely work with you. I have heard nice compliments of this dealer from others as well!

Ji
Review №86

They are always friendly and good service

wi
Review №87

Great dealership. If there is a problem they will fix it and leave you with a great piece of mind. John was great and made it a pleasing experience

T
Review №88

Best place to rent a car. New cars, great rates. If you have a debit card and full coverage, go here.

dr
Review №89

Had always taken my Camry to small repair shop for oil change and service. I was referred to dealership by a friend who had a positive experience here.From the beginning, I felt very comfortable. Needed repairs were described in detail. Service team kept me updated on progress and total bill was right at estimate (at a cost similar to what i would have expected at shop I usually go to). Customer waiting area was clean, everything looked new and i was able to get some work done using their wireless internet. Keep up the good work and I will be sure to be back.

Ra
Review №90

You guys are the best! Service appointments are always on time and I especially like Mike Young. He always recommends maintenance at the correct intervals and my wife and I have a good feeling letting our kids take the Toyotas when they need to go places. Thanks Mike! Ray and Jeanie Thompson.

Sh
Review №91

My experience with this dealership has been nothing short of amazing. The service team and manager take pride in satisfying their customers. I have a Toyota dealer literally in my backyard and drive 30 minutes or so for the superior service at Mungenast Alton Toyota😊!

Ja
Review №92

Very happy with the service ! We purchased our second Toyota in 8 mths. with the patience of Alex. Alex went above and beyond to make use feel comfortable with our purchase. Matt in the office was very patience as well. Thank-You !!

Pa
Review №93

Service department is always courteous and always prompt. The free car wash is a nice bonus.

Sa
Review №94

Always great service

Ri
Review №95

Went to Mungenast Toyota today to look at a replacing my 2005 Corolla.Our sales rep, Gordon Carver, has been extremely helpful with making this a quick and easy process for my family. Our new 2012 Mungenast Toyota will be a great addition to our family!!Thanks again, Gordon! We couldnt have done this without you!!!UPDATE: 8 years later, were back at Alton Mungenast Toyota and purchased another car (this time, for my daughter going away to college). Thanks again to Gordon Carver for being the go-to guy to make this sale happen at a price we were happy with. Shop local, shop Toyota!!

Da
Review №96

Dealt with Alex and he was awesome. I had called them to see if they could get me a certain 4runner for a certain price and they could. They drove to get it for me. I walked in, test drove it, talked with Alex and finished the deal. In and out in an hour and a half. 4runner was exactly how they said it was. I would go back again if I needed another Toyota.

Br
Review №97

Excellent service department. Very personable service consultant. Made sure my car was properly serviced and assisted me with good tire selection.

Me
Review №98

I contacted this dealership online regarding a used car. They promptly answered all of my questions, and sent over additional photos when requested. I didnt feel pressured like you typically get from other vehicle sales people. I am from out of town and traveled 6 hours to get the vehicle, and they made sure it had a full tank and that any of the dings in the windshield were treated before sending me on my way with my dream vehicle. AJ was attentive and patient with me and had everything ready for me when I arrived. Thank you Mungenast Alton Toyota, and specifically AJ C, and Kevin S for your excellent customer service!

Gl
Review №99

As a woman who knows nothing about cars, I was nervous about my first experience leasing a car by myself. There was nothing to fear. Those who work at Mungenast who I encountered are not smoth and slick but ordinary, honest people doing an above-board job. I would recommend them to anybody, anywhere at anytime. Plus, I love my new car!! :)

Ho
Review №100

Love my new car (bought this year) & so far service is good.

Information
43 Photos
100 Comments
4.5 Rating
  • Address:850 E Homer Adams Pkwy, Alton, IL 62002, United States
  • Site:http://altontoyota.com/
  • Phone:+1 618-208-2400
Categories
  • Auto parts store
  • Toyota dealer
  • Auto repair shop
  • Car dealer
  • Car leasing service
  • Car rental agency
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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