Bring your football gear because you are going to have tackle a store employee in order to get any of them to help you. The guy in the front (where you walk in) is worthless! Might as well bring a mirror and ask yourself where the product you are looking for is at. Sad part is all their stores are the same. God willing if I ever hit the lottery I will open the same kind of store and easily close down that competing Best Buy. How you ask? Easy...it is called CUSTOMER SERVICE!

I needed a toner cartridge and the website showed they had a couple. When I arrived, I was able to locate the correct toner and quickly proceeded to the checkout. Quick and easy.

Quick and easy service. Was greeted upon entrance. In and out in about 15 mins.

The place is big and has plenty of parking. It is at the end of the road to the mall so it is quiet. The inside was clean and organize. Masks are required but no temperature check.I found my item easily and fast and the best part was that the cashier, Madison I think was the name on the tag, cleans really well and desinfects the checkout for every single customer.Really good experience.

Tyler, and Nate were a great help.Bought to hig items we t out of their way to make thi go workable.

Super friendly! We arrived 5 minutes after 8pm thinking they closed at 9pm to pick up an online purchase.. (the web site said they close at 9, but they close at 8) they still brought out our purchase!!! Thank you to the young men at the door & in the back who brought it out instead of telling us to come back tomorrow!!!!

Went to exchange something no problem there but in the TV department no one ask me if I needed any assistance. I guess they are short of help. Other than that no problem.

I get my home security equipment here. I must find someone to help with finding products, the workers only seem to be interested in helping to apply for a best buy card. Had to load heavy microwave myself, no one offered to help

Fast and good atmosphere and I found help easily when looking and asking about a products price

Man,this staff is great.!Very knowledgeable and patient with non tech people like me....Associate Kristen S. was awesome,..Kristen S. Thank you so much for all you did to help my wife and I....Keep up the great work and attitude!👍🏼👍🏼👍🏼

Pretty much the only game in town for electronics. They do have a very good selection though. Friendly staff also goes a long way, which they have an abundance of. Great place. I spend my money there often.

Had a difficult time locating item and so did the help. Had 3 different locations in the store for the same item. Clerks couldnt even find it. They did keep up the search until it was found though, 30 minutes later!

I am from Amarillo, but I live in the DFW area now and this Best Buy location is still my favorite to shop at. The manager, Andrea always goes out of her way to make sure that I am taken care of when I come in. I recently visited this location when I was in town because I needed a new phone. Andrea and her associate David got me all set up and made sure I had all the right stuff before sending me on my way (including the cutest Coach iPhone case). This store just feels like home and will always be my number one choice, even if it is 5 hours away. Thank you, Andrea and David!

Has the best Curbside Shopping experience, by far. Ive yet to wait out the 3 minute timer that starts after I describe my car and identify my parking space number.

The cashier and the Manager were awesome!They made everything right with the laptop I purchased that crashed 1 month after buying it. 6 stars!

Best buy was great even tho I was only there for a return,lol, which ended up not even being their item even tho it scans in their system??They were pretty helpful, only got an attitude from 1 customer service rep, lol,I honestly dont shop their anymore, not because of them or a specific reason, but its more at my age I already have what I want or need, now I did have to go buy a modem and Best buy was the only place that had a fast enough modem to handle what my needs were and still are!Have fun, be safe, make memories,✌

Terrible customer service. Could not get help in the appliance department, when I spoke with the gentleman at the door, about how bad the store sucked he agreed. The store manager also agreed that the store sucked. What does that tell anyone, when members of management knows there is a problem and they just accept it? Curbside pick up is a joke, don’t bother parking in the assigned spots just pull up in front of store, apparently they can only bring orders that far into the parking lot.Called corporate about this, don’t believe the person on the phone put anything in the computer concerning my complaint. Will update this post if I ever get a call back from corporate. Don’t hold your breathe, that I’ll get a call.

WORST CUSTOMER SERVICE. THEY WERE DEALING WITH ONLY TWO CUSTOMERS FOR MORE THAN 2 HRS AND DONT CARE ABOUT THE REST OF THE CUSTOMERS WAITING IN LINE. I ask for help and the lady just walk off on me absolutely ignoring what I said.

Ive typically had decent experiences in-store (when they actually have what I need in stock) so this review is more so aimed at the appliance purchasing process.I ordered a washer/dryer set months ago when they were on sale, set it to be delivered this past Thursday, took off of work for the day, and Thursday mid-morning comes around and I get a text that the dryer wont be delivered as they havent received it from the vendor. I get that there are delays but cancelling the morning of doesnt work. Beyond this, Ive been bouncing between phone calls and online messaging with Best Buy to get the delivery either rescheduled or refunded. Ive been transferred over 10 times at this point with each person giving a different and conflicting answer. At this point, it is looking like my dryer wont be delivered for at least 2 months and theyre doing everything they can to avoid refunding the order (and by doing everything they can I dont mean offering a discount or partial refund, I mean transferring me or not directly answering my questions). I suppose I will continue arguing with them to get my money back, but I can assure you,I will never order an appliance from Best Buy again.

Pick up is great. However browsing has always been a miss.

Very courteous staff even though they did not have what I need

Horrible customer service. I scheduled an appointment to come in and I stilll had to wait for more than one hour. I dont mind the waiting but no one want to bother helping. Only one lady was nice to me but she must be new, the older lady keep ordering her around so she was not able to help me afterall.

Dropped off computer for repair. Told them what I wanted done. They didnt listen to me and said they had a better way to fix for $200. Picked up computer and surprise not fixed. Dropped off again.

I walked around looking for an item for about 20 minutes before I found it on my own with zero help from the workers. Place was dimly lit and everyone seemed busy with a single customer each that even 20 minutes later they were still working with. Move on and come back to them later, dont just stick with them and leave everyone else hanging. Two employees in the PC section were just standing there staring at everyone.

Friendly staff really clean all around great place

I went in there to buy a stove that I had seen earlier that I liked, but I couldnt get any one to help me, so I went to home Depot.

Looking for a dryer. Only place we looked that had the dryer in their warehouse. 1 week delivery vs 3+ at other places. Also least expensive base price on the dryer we had researched and selected. Sales person very friendly and helpful. Offered deals without being pushy, and explained every thing well.

I would like this place if I didnt have to scour half of the building to find someone that can help me since just about everything requires employee assistance. I avoid coming here altogether because of how unwanted my service feels. Employees are nowhere to be found, and if they are seen, they tend to avoid interaction rather than offer assistance. I feel like I have to almost beg to give this business my money. I will gladly spend more online to get the item shipped than go through the unnecessary struggle of trying to buy anything here. This has happened to me while trying to buy $100 earbuds or a $3,000 laptop; no matter how much youre looking to spend, the employees couldnt care less either way.I make an effort to avoid shopping here whenever I can.

Went here to meet family who were in town to buy a router and battery backup. They found both and werent disturbed by the price. We enjoyed the visit. Personnel were kind and knowledgeable. My daughter was just looking at a Motorola One Ace which she bought at T-mobile for $100 less.

I had terrible experience here. Curbside sucks. They said my items are ready and I waited for more than hours. So I went inside and ask, turns out, they havent even pack my stuff ready. I also had to wait hours inside to get my items. sucks. They really dont care about their customers.

Got my Mac and desk set up that I bought at Best Buy. I got a really good deal on a open box iMac that the customer returned because they didnt want it. I like the open box deals and all around usually low prices. They also price match so ya theres that too.

Friendly, efficient service. Found what we want pretty quickly.

Pre-ordered my iPhone 13 on Sept 17th Came in and asked about the delay, I got an email saying it was going to get cancelled if I didnt get by Oct 22. They told me my order wouldnt actually get cancelled when I came in and asked about it. I got another email today saying it was cancelled and I was no longer going to receive my order. Awful customer service that couldnt seem to give me a solid answer.

Nice employees and clean, the store just had a few bare shelves

Went in about 30 minutes before they closed looking for a laptop.Me being indecisive took much longer than the 30 minutes but the associates assured me I was no bother and I walked out with a great laptop for my needs. Never felt rushed or guilted.Only docking a star for lack of inventory but thats everywhere nowadays.

Horrible horrible horrible customer service, geek squad, returns and products. Will never refer our ship there again. Calling BBB in the morning and thinking about boycotting. Anyone else? Do not recommend for anything!!!

Always a good experience and such friendly staff. They dont hesitate to answer any question or find someone who knows if they dont know the answers.

Ordered online for in-store pickup. Very friendly, professional staff, and prices are way better than Amazon! The printer I bought was over $60 cheaper! Also didnt have to wait on shipping.

I purchased my laptop at best buy and they were very knowledgeable and friendly and she I needed to take it back in for service it was done quick and with no problems. I would recommend them to anyone!

Quickly helped and found exactly what I was looking for...

The employees are not very helpful. Save your self some time and do your own research on price, availability, and features before you go.

The last of the Big Box stores of my youth? I can not really say, but I know that Best Buy is reliable, their senior staff is knowledgeable (and really enjoy geeking out if you are game) prices are perhaps higher than you will find at, say, Wallyworld, but then so is the attentiveness of the customer service and the quality of the brands sold.And besides, it reminds me of the TV show *Chuck* when I shop there which always brings a smile to my face.

Best place to spend your money in Amarillo. Staff and management go above and beyond to ensure clients are satisfied. The only place you need in Amarillo for your tech needs!

Huge shout out to Tyler. He took a situation that was frustrating to us as customers and shifted it to a time of joy and ease. Thank you Tyler for stepping up and making a difference! You took a situation of difficulty and put your initiative into it! You are appreciated very much by not only my boyfriend and I, but we also noticed by others we watched you help as well.

We bought a Bosch refrigerator online from Bestbuy and had a delivery issue and COULD NOT CALL THE STORE to resolve the matter. The store does not take phone calls and theres no phone number on the email confirmation. This is the worst idea in customer service Ive ever seen.

This is one of the, if not worst, Best Buys that I have ever been to. The employees are unhelpful and always judging you, especially when youre leaving the store, I have never been racially profiled that many times in the same place. One time my father and I went to by a mouse and to order a laptop, we left with a plastic bag holding the mouse we bought in store, and when we got to the exit we were stopped and our bag was checked, which would be fine if the same level of care was put on everyone walking out! A young white couple walked out with a cart full of items and they were not checked at all. I dont ever want to return this best by again if I have to.

As soon as I walked in I was greeted with a smile. I went looking for a printer. They didnt have what I was looking for in-stock. An associate did come by to help with questions I had. Ill definitely stop by again. They have a very friendly staff.

Very knowledgeable staff. Isabella very good sales lady.

Geek squad visit easy in and easy out, even though I already knew the answer. Still thank for their patience.

I love this place, they are very helpful and honor their warranties. Always buy the extended warranty! They even let me upgrade and just pay the difference.

We were looking for a small radio and their supply was practically non existing

My daughter bought some wireless ear buds online and she didnt like how they felt in her ear. She wanted to return them in-store so she could see other options in person. The staff was very friendly and helpful and the return process was super easy. But we were disappointed in the selection of wireless ear buds. She just got a refund and will buy some else where.

This is the only Best Buy in town so they got market cornered, but they are still efficient. Due to the holiday and pandemic they are offering curbside services. It takes a little but to get your order, but they were openly communicating the wait times. Great experience this holiday!

One of the worst and unhelpful best buys you can go to. All the employees will walk past you without seeing if they can help you. They expect you to stand around them and wait for them to get done doing whatever it is that their doing, sometimes its just talking to other employees. I was standing there for over an hour to see if I can get help and they kept skipping me to help people that look more adult than me. Screw this place. Never going again.

Employees and management are very helpful and professional, they go out of their way to help you. I bought my ultra HD 4k television from there and they got me one out of the back that wasnt being displayed anymore. My daughter buys video games there all the time, and if they dont have it in stock they order it for her and it never takes more than a few days to arrive. I would recommend them to anyone and have done exactly that on multiple occasions.

Just because I am a little older they made my experience difficult. Mostly young kids with little respect for the elderly

Good service. We got help finding what we need.

Love this place and the many options that they have as far as electronics go. Yesterday had to wait quite a while in the line for geek squad to pick up my computer. They only have two people working the counter for that area at this time. They are very friendly and helpful, but I think they need more help to keep people from being rude or irritated due to the long lines.

Very nice people and good prices. Rig 800 lx was 149 in Albuquerque and in Amarillo I found it for 129. So I got it.. Thank you

Don’t care for not being able to talk to the store rep direct. They do have a pretty good National answering center and have helped me out very politely.

Best buy has really lost the edge it use to have, almost feels like they are pressuring their sales people like back in the old commission days.

Didnt go to the store but great on delivery orders at the night prior to delivery

Inventory pretty much wiped out. But it was just the holidays so it is understandable. I really wish they would have had more in stock though. Very courteous and helpful staff.

Clean and well stocked. Good customer service.

We bought some appliances on line and picked them up at this location . The personnel was very attentive and seem to observe the safety guidelines. We used the curb service and it was efficient.

I had to search the entire store for an hour, and then had to approach an associate myself (after being stared at by several others throughout said hour while looking noticeably dazed and confused without being offered any assistance, or even being spoken to at all) to be told that the items (dash kit and wiring harness for car stereo installation) I was in search of were not kept on the floor but in the back (why?!). The associate was friendly enough and SEEMED very knowledgeable. However, after being asked THREE SEPARATE TIMES for my year model (04), I was STILL given the wrong part (wiring harness for 99-02). After seeing how informed she appeared, I even took the harness out to make sure it wasnt just labeled wrong and was actually compatible with my cars year model, but alas, it was not. Just wow. Unfortunately we dont really have any other electronics stores in town, so this or Walmart is what Im stuck with. (I have a BMW, so parts are hard to come by and not typically carried by AutoZone or Advance, and the like...

Their cell phone accessories are not all in the same place which they should be. They eventually found the item which initially they said you did not carry. Then I asked for a compatible cord and they got me a cord but not a compatible one so Ill probably be returning that in the near future.

They were out of what I wanted and there was no sales help to be found

Chris really help us and was very polite, limit on my card was exceeded and I was impressed that he did not get frustrated while we waited for bank confirmation truly a helpful person

If you buy anything at Best Buy or rather Worst Buy be aware of their 15 day return policy. I live out of town and with the bad weather was unable to return unopened electronic cable boxes due to me being over by a week. Who knew.Worst Buy has received my last dollar. When I purchased the cables it took 45 minutes to find help. No one ever said they only had 15 day return policy. It’s a good scam on customers in my opinion. Poor customer service is what I’m saying.

To much waiting time while they look for TV

Typical best buy store although seems some departments may have staffing issues as it will be a wait for direct help with an associate.

Fantastic customer service. Helped me get a in store warranty on a fridge I recently purchased, a month after purchasing. Very happy and satisfied!

Walked around the TV and was never helped very poor customer service

They had no idea how to hp or find the item I needed. I ended up looking it up online and searched for it myself.

I ordered a dryer Friday and scheduled delivery and installation for next week. Within a couple hours they were rescheduling the appt. Okay, no big deal. Same day, just different time-frame. By Sunday, less than 48 hours after purchase, they were calling to reschedule again for another day. Apparently, Im supposed to take time off work (available times were 7a - 1p or 12p - 8p) and cancel previously scheduled plans because of scheduling issues in Amarillo. Im aware many items are out of stock or on backorder and I didnt mind waiting a week. However, even the CSR said she couldnt guarantee they wouldnt call to reschedule again. Needless to say, I cancelled the order and am reminded why I dont shop at Best Buy. They were the cheapest and the only ones that werent weeks out on delivery, which is the only reason I used them this time as my old dryer went out. Pretty disappointed but I should have expected it.

Good learning experience for my daughter. Call and make sure they have what they show in stock.

Help is hard to come by..very shorthanded. But products are usually available..I research online first. Probably easier and faster to order online and just pick up what you want.

Salespeople will not stop hounding you and breathing down your neck. All they do is tell you about credit cards and lines of credit. I walked out and just purchased my laptop on Amazon after the woman wouldnt leave me alone.

Got a great deal on a display tv. Great employees.

A bunch of lazy people work at this location.I Got an in store pickup, said they had 1 avaliable. When I put money down all of the sudden it wasnt going to be ready till the next week. Got on the phone with someone after a 45 minute wait they said they didnt have stock.Went to the store and asked the individual who works in the section I needed the item from and they found the exact item I ordered.Someone saw my in store pickup and didnt wanna go pull stock so pushed it on to someone else by making me wait a week to get the same box i was going to get same day.I will be doing online ship to home orders only from here on out. This place showed dishonesty.

Best customer service Ive had, very attentive and helpful with finding what I was looking for

Had great experience Austin in the electronics showed us all options

Great place to shop for all the new gadgets and appliances. Very clean store and the people on the appliance department were very knowledgeable and helpful. Security was beefed up and followed me around everywhere to the point that I almost took a star off of this review. So if you look like me than prepare to be stereotyped as I was somewhat offended. However other than that theyre still getting my 5 star review. peace...

Great experience. Very helpful staff.

Best employees there to help you find everything you need.

Great Best Buy. I mostly purchase online and pickup either curbside or in the store. I am always notified promptly that my item is ready to be picked up and I am in and out with what I want without any effort.

They had exactly what I needed so it was a quick in and out. Good job!

For all your electronics, phone, and appliance needs this is the place. I have always had great service from this store. They have always helped me with whatever I need. Better than any phone store or appliance center.

My wife and I recently purchased new cell phones at the Amarillo Best Buy. I believe it is safe to say we are both technically challenged old folks. We would like to recognize both Nick M. and Tristan T. for their patience with us and thorough and clear explanations of the features and operation of our phones. It is the professional and considerate service provided by associates such as Nick and Tristan that have earned our loyalty to Best Buy.

Many products. Very clean. Great service.

Its alright. Dont really like it.

Everytime I go in they make me wait an hour for service and they are talking to there self. Best buy has lost my business.

Great service in purchasing ipad. Tech was very knowledgeable

This Best Buy was very good. They had what I was looking for. I purchased the item, and it was waiting at the service desk.

The customer service line got held up, but they did the best they could after that person things moved along pretty quickly, the atmosphere is different during covid though, its kind of more blah than it used to be

The staffs are helpful. They explain price, give quote, and tell us the up coming promotion that may help us save money. We come almost every week 👍👍👍

This BB is simply, poor.

Purchased a tractor radio that was supposed to have a CD player. (No CD player) Amarillo Best buy is 70 miles away. There reply is well give you a store credit, because we dont know when we can get one in.

Went in, cash (thousands) in hand(along with 4 CCards) knew exact what I wanted. Apple MacBook Air, Gold, All the accessories, etc...Everything is ready and rung up including like a four year plan with geek squad, but I was taking an exceptionally long time because I have several disabilities.The cashier and the manager became exceptionally rude and hateful telling me that if I didnt have the money or I didnt hurry up then I needed to leave the store immediately.I tried to explain that my phone had popped up an offer (which it does whenever Im in any store), that if I went ahead and put it on a Best buy credit card that I would get 0% financing for 18 months and a 10% discount on my purchase💥Whoot Whoot‼️ I thought YEA! Lets do that! I was going to apply right there at the cash register but I forgot my drivers license so they wouldnt allow me to apply for credit at the register. I decided to just apply for credit on my phone, it wouldnt take a second, however Best Buys building is made an entirely of metal with a brick exterior...and there was a situation with the slowness of the connection because of the building, and a disability.Te manager became even more rude continually coming over to the cash register over and over and over telling me that if I didnt speed it up that he was going to have me removed from the store by the police and have me trespassed. Keep in mind that I was making a $2,000+ purchase!He Ben said if you cant prove you have the money for this purchase then you need to get out. So I open my billfold showed him the several hundred dollar bills and said is this enough? And he said well I dont know I dont know what youre buying?!?! So I told him everything I was buying I stopped filling out my credit application I put my money back in my billfold and I said well it doesnt really matter now because Im taking my business and my money somewhere else and they can get the sale and Ill be contacting not only corporate but Ill be contacting the Better Business Bureau the Federal Trade Commission and Apple, which I have done! Oh and Ive also reported them for violating the Americans with Dsabilities Act!Enjoy your Shopping experience‼️‼️IF you have any kind of a DISABILITY that SLOWS you down even just a little TINY bit, please take your business ELSEWHERE‼️‼️😡😡😡😡