I don’t usually do this unless it is really bad service and to help people out, but I have to leave this review because this is just horrible service. Called and talked to multiple reps. Tried to explain to them that I do not have a passed due bill so why is my bill showing $200+? The only thing the reps could say is, “according to your billing statement.” Without actually looking into it. I even pulled up my bank statement and was looking for a way to show them that I paid it but they wouldn’t listen. Told them that I paid all of my bills and then they go to say that it’s due to late charge. I then explain to them that basic math. Late fee for 8 months is only $80. $10 for being late each month. So that doesn’t add up to $200+. Then they say that it’s because I paid a bill partially. I told them that if that was the case, I would agree but I’ve always paid my bill in full. Then they go to say that it’s because I missed a month. So it was a revolving door and no one was trying to help. Go to the store and they couldn’t help neither and instead, directed me to call the store in Lubbock to dispute the bill.

Horrible customer service and overpriced. The service is always goes down when the weather changes. Its beyond not reliable. I will be canceling and using my cell phone service. This is the worst experience Ive ever dealt with. It deserves a negative 5 star review.

This use to be a good company. Continues to go down hill. Can’t talk to anyone at the local store cause they can’t help you any. All they can do is give you a number. Once they have you bank draft they continue to draft when your service was cancelled two months prior. The company does what they want. I will not recommend this company to anyone. The company takes from the customers without blinking an eye.

Absolutely worst company to deal with. How can tech company in 2021 operate with such a horrid service/customer service is mind boggling. Do not, I repeat, do not give them your business. Thankfully there are lots of fiber optic internet providers around now. ATT is amazing so far.

Awful 7 boxes later final working so far knock on wood I dont like being called a liar or a thief. The manager at the store is a really nice guy he was helpful.

If I could give this place a zero-star review, believe me, I WOULD. They have unreasonable fees that are NOT mentioned in the fine print. They just decide to charge you carelessly and whenever. They play this card CONSTANTLY simply because they know they can get away with it since theyre the main internet providers in the area. And dont even get me started on the staff. I usually try to give the benefit of the doubt to those holding customer service positions, but they take number one place for the upmost rude employees on the face of the earth. I believe as a person-of-color, that the employees I had to deal with firsthand were racially motivated to treat my family and I the way they did. Unprofessional, irresponsible, disrespectful, DISCRIMINATORY, and above all RUDE. And to the employee that is required to respond to this review: SAVE TIME AND DONT BOTHER. IT WONT CHANGE THE FACT THAT THE COMPANY YOU WORK FOR IS THE WORST PROVIDERS IN THE AREA.

If I could give this place 0 stars I would. Customer service is just down right awful. I pay for 1GB connection and it worked great for a few weeks then something happened and I can’t get over about 250MBPS. I have called and they send out tech after tech and have not managed to get the issue fixed. As soon as another company comes into our area with high speed internet I will most definitely be stopping my service.

By far the worst company I have ever dealt with. I returned my equipment to the local store in Amarillo after the service was disconnected and was billed for equipment fee (direct deposit). They stated the fee was because I failed to return the equipment when I handed the equipment to one the employees. As of today I have yet to get a refund.UPDATE: I actually e-mailed the individual who commented on my review and did not get a response. My guess is they only post a response on a negative review to meet some guideline. Either way, nothing has been done.I also called customer service and the representatives were not very kind. I asked for a supervisor and they stated that no manager is able to take calls, but that they would call me back. I have never heard from them either. PITIFUL!UPDATE: After calls and e-mails with that is supposed to be leadership/experts. I have nothing resolved. I returned the equipment to the store on 45th and now they tell they cannot find it. What company makes their customers pay for the inefficiency of its inventory management and/or structure?UPDATE: After almost 2 weeks of this, I am finally getting a refund. The company cannot find the modem (that I returned), but after a couple of calls and complaints to the FCC, they agreed to issue a refund of the charged amount. I am still not content with the fact that it took time and effort on my end, but I am glad things got resolved. It was not until we went back and forth via e-mail that something was done. As a whole, the company itself is not great, however I am glad this is not the case of all of its employees. While some opted to ignore me and hang up one me, others were truly willing to help.

Tried to bribe me to stay with them by lowering the price but I still switched to Vexus. Should of fixed your bad internet service instead. Done with all your excuses.

SCAM ALERT: They are charging their own fees aside from the corporate business and pocketing the money. EDIT: We went to AT&T following the rude service and are changing our internet and TV now.

What’s the point of having a brick and mortar if y’all are just going to tell us to call the phone line? Seriously one of if not the WORST company around! If you gave them a 5 star…I don’t know what you were smoking.

Anyone whos thinking to update or get new service with Suddenlink.Dont do it, its the worst customer service ever, I updated the service by adding tv and around 2 weeks, every time I call is 2 to 3 hours to deal with someone overseas that dont speak the language, Im so so mad that I added the service and still not resolve the issue. the cable boxes that I got was used and not clean. I have spoke to about 12 CS and still no resolution to my problem.DONT get the service!!

Monica was very sweet and helpful with switching out our equipment! The bleached hair lady did seem slightly agitated when Monica was asking a question on how to assist us. Thanks for your hard work girls!

Told me I had to pay $200 dollars because I was collection and they told me after paying that I would be receiving the internet connection back then told me I had to send the money and pay the collectors and went to get my $200 and told me they could not give my money back that they did a no return policy. This company is just a big scam when missing a payment.

I experienced my second no-show to activate my Internet today and their best advice was to set-up a third appointment on the hopes the technician shows up.

Unable to reach customer service rep by phone. Automated prompts led to more prompts. As I was on hold, I received option to connect via text and did chat briefly but could not resolve issue of needing to connect with our local Suddenlink office to inquire about cardboard recycling program. All prompts were for service related issues. Was informed to select any prompt and I could get the info I needed. Wrong! I called again without success. NOBODY knew how to reach someone at our local office. I used to be able to speak to a live rep in our city. After looking at website discovered there is no way to contact anyone via email either. Another call navigating many prompts, forgetting which prompts I had already tried, selecting an option that I did NOT need assistance with, led me to a ringing phone that was answered by a young lady who, at first seemed like I was not going to get very far with. She finally made effort to help and got the answer I needed within less than a minute. I do not feel valued enough to remain a customer. This was a simple issue to resolve and I am grateful the lady stepped up but this was just a mess.

Suddenlink customer service is very poorly. I have been having a problem with my TV and Wi-Fi for about two weeks. The Wi-Fi is off and on. This is very frustrating. When you call you can never talk to a live person. The machine does the talking. They need to do some work in my part of the city. I have read the reviews and they are not good. Hopefully there will be another company soon. They sent me a text and said problem was solved but I do not think so. They said a construction company cut a line and service has resumed but I was having problems before that and I still am. I am due a refund so they states it would be on my next billing cycle.

Horrible services and customer service! The tivo wont stay hooked up to the internet and disrupts service! We have internet on everything else. They just want to send a technician so they can charge me!

Was told I could upgrade my phone I just need the main person on the account (even though Im an authorized user). Just to come back and be told we dont do upgrades here yet. Waist of a trip.

After being Masked bullied by one of the associates, I was pleasantly served as as a valued customer by another associate. My business was conducted in a swift and professional manner. Companies need to still hold the customer as the most important person in the room or it will fail. Attitude is everything!!

How does this company manage to do so bad on the one thing they offer. I can get more work done on McDonalds free WIFI.

After Suddenlink was purchased by Altice, this company was ruined! Thankfully Vexus Fiber came to my neighborhood. When I canceled Suddenlink, they started adding all sorts of extra fees including a fee for me not returning the modem which I own. It took an hour on the phone trying to get all the bogus fees of so that I could pay my final balance.If youre looking to get cable, STAY AWAY FROM SUDDENLINK. Horrible service, horrible customer service, and horrible rates. The only time they will try to work with you is when youre cancelling service.

I cant even get anyone to help me resolve a issue thats a suddenlink issue not mine...worthless

Way too many outages. I work from home, and need reliable internet. Am looking into alternatives.

Suddenlink is the worst. Alway have problems not to mention the outrageous prices just for internet. Decided to go with vexus way better internet and company.

One star is too kind for this company. My internet frequently goes out and they have done nothing to fix it. they charged me the $60 service fee after telling me there was nothing wrong with my hardware and this was their issue. Their customer service is terrible and it seems like they are only allowed to follow a script and not stray from that, they are always friendly but I feel like their hands are tied from corporate.

Called in and was placed on a line with about 15 other confused customers. Somebody asked for a SSN, so given the sketchy behavior of it all I hung up. The customer service line is either terribly unsupportive or hacked. Either way you get a understanding of how little anyone would want to work with Suddenlink.

Absolutely horrible! A simple $10 mo upgrade and Ive had a different charge every month for the last 6 months! Some are over $30 to high! Its not complicated but theyll find a way to make it that way. If only I could cancel them...

Out of over 1000 reviews approximately 6% of people gave them a 5 star review. I have been in a managerial position most of my career and this is totally Unacceptable!!!! This is what happens when a company monopolizes the industry and the consumers options are limited. I dropped my cable because it was just too expensive and I only had internet which is also too expensive. I wish I was exaggerating but I had problems with the internet service everyday. I normally do not leave reviews but friends you are wasting your money with this company. Call AT&T and get a quote for internet and cable or any other company. Best of luck friends and neighbors. Suddenlink I do not need a reply. I do not want to hear your excuses use that time productively to fix your customers needs.

Deserving of the trash reviews. Tech has been out 3 times now in a week and still no internet, it hasnt worked ever. Theres a new excuse every time they come out and they dont hang around or come back or call to make sure its working. Every time you call you get a call center in India that isnt helpful.

The employees here provided great service and were very knowledgeable and helpful with resolving my new services through them! Great job suddenlink employees, keep it up!

I had them for 3 years and the price kept climbing every year so to save some money I lowered cable service to basic and was still paying 100.00 then they decided to raise it to 148.00. To my surprise they said with this promo you can get basic for 100.00 I ask why I had to keep waiting for promo to get deals if I was a customer already and then she said well that is the best price we could get you. I then canceled my cable and they attempted to call me back later and acted as is they were sincere with my problem but from tone in her voice I knew she didn’t care if I was even a customer absolutely the worst company for price and customer service.. if you need service please don’t use this company they are so unprofessional and will give you a year of affordable service then bend you over when that expires

Worst service and customer service around. Despite any reviews, this company will survive because of the limited options. They dont care about the customer and even when they have outages that are their fault, they wont credit a customer for the lack of service!

Giving 1 star is being generous! Our internet service goes out every 20 minutes. We have to physically disconnect the power to the modem and wait 5 minutes for the modem to come back online only to have the internet get interrupted 20 minutes later. The only fix is to unplug and plug back in the modem. Sometimes we have to do it several times to get the service back. After several complaints about the consistency of the internet service, being told that it cannot be fixed is the most aggravating and frustrating answer this company can give to a customer. The only choices that we were given are to let it continue or disconnect service. THAT WAS THE ANSWER THEY GAVE US!!! Suddenlink, how dare you boast that your service is superior to others. I can’t even watch a movie ON ONE DEVICE without your service that you “provide” going down on your old, outdated, ill maintained nodes and service lines that you refuse to fix or replace.

Nice place to go for something cold todrink

Deserve a negative star review. Have been adding cable service to my bill for YEARS. We dont even have boxes or cable lines for and havent actually been getting the service. We are ONLY supposed to have internet/phone. At this point Suddenlink should be paying me back for the scam they pulled on my family.

A joke of a company. Good luck trying to speak with anyone.

Visiting my 89 year old father and happened to look at his Suddenlink bill. It was over $400. Apparently they have him on a very old plan that charges huge overage fees for data. I can assure you that my 89 year old Dad is not streaming a lot of video or watching vid is on the computer. If you have older parents be sure to check their Suddenlink bill.

HORRIBLE COMPANY THAT DOESNT CARE ABOUT CUSTOMERS! We will never use Suddenlink again. I tried to transfer our service after we bought a new house. I got a phone call and was told they dont service the new area, so I requested that the service be canceled all together, and they assured me that they would. I got a bill the next month and paid it. Then I got another bill the month after and I refused to pay that one, and realized I didnt owe for the last one either. I called customer service to try and have the charge removed. They were very rude, didnt speak English well, and refused to remove the charge. They told me to go to a local store and try to dispute the charge. I went to the local store with documentation in hand, and they refused to even look at it. Eventually the charge went to collections on my credit. I have extremely bad anxiety and this has been a huge strain on my mental health, so I paid the amount today to get it off of my credit report. But you owe me money Suddenlink! Also, the internet is horrible and never works!

The service is always going out and there never there to help you and it takes him all day to fix a line. But youre one day late and they like to turn the internet off so its very lousy service

9 June 2021, between 5:30 PM and 6:00 PM.My internet modem router was causing me problems by dropping its connection periodically the past three weeks and for longer periods of time so I went to the local store to get it replaced. I was at the end of the transaction when my 84 year old father called and was trying to ask me a question. Seconds after my conversation started the three other employees started laughing and I started waving at them and showing I was on the phone. The other closest employee quickly stopped laughing but the young woman I was conducting business with quickly told me that: This is our store, you do not shush us, besides you are not suppose to be on your phone.I can understand that the employees did not know I was on the phone but the two employees furthest away did not stop talking and laughing and I was basically told that I, as a customer, was not worthy of respect.Is being inconsiderate, rude, and disrespectful the new customer service standard of Suddenlink? Suddenlink is lucky that they are the only cable service company allowed to operate in Amarillo, Texas, but they are not the only internet and online television provider and should do a far far better job of hiring and training their employees.On top of that, they did not bother to activate the new modem router and I had to call their service number and go through the hassle of talking to their people in India to get it taken care of. Those people were polite and competent and got my modem router activated and on the internet in short time. Maybe the people in India should come here and train the local employees.Treating any customer, potential or long time like me, like that is shameful behavior and should not be tolerated by any actual competent manager.

Its alright. Better than most fast food and the ice creams really good.

1 word EXCEPTIONAL! Tykiesia was pleasant and actually concerned about my issues that she quickly resolved. She has restored my confidence in suddenlink customer service.

This place is always packed. Six kiosks but only 2 works at all times no matter the time of day. They can not help you with any billing or technical problems. They have limited access to your profile. If you are paying a bill or exchanging/turning in equipment expect to wait 45 minutes. Customer service will get attitudes and rationalize if you start asking questions. Even when they have no knowledge of the situation.

Horrible attitude problems. Very hard to reach. Very bad communicators all around.Update: Still horrible, was on hold for an hour and was transferred over 5 times. I am just trying to renew service because I changed apartments and this is the only service my apartment will take. They kept trying to scare me into buying things I didn’t need.

If suddenlink was the only cable / internet provider in the area I would rather go without. If they gave me free service for a year on thier best premium package I would refuse to use it. Literally one of the worst companies I have ever done business with and I was a customer who was Never late for 15 years. Good riddance!

Since changing ownership, Suddenlink has gone from 5 Star to Zero Star in my book. Multiple service requirements and outages per year and a phone system that is a total zero for ease of use and customer service. As soon as a competitor is available for cable in our area I will change.

My bill never was the same, they all ways adding some kind of fee

The building is really gross there is bird droppings all over I was possibly interested in a mobile phone but did not want to walk thru the droppings to get in a pressure wash every so often wou l d do wonders

Had suddenlink for over a year paid 120.00 a month for my I internet to not work called the customer service they said they would send someone out but its going to cost me 60.00 extra. I finally disconnected my service with them and had to fight to get a refund of the credit that was on my bill which was almost 30.00 they tried keeping from me. I would honestly rather go without internet then deal with these guys thankfully I switched to vexus fiber and I have been with them for 2 weeks now and my internet has work perfectly. Dont waste your money on this place. They need better customer service. PS MAKE SURE TO RECORD YOURSELF TURNING IN YOUR STUFF ALSO INCLUDE A LETTER STATING WHY YOU ARE DISCONNECTING WITH THEM THEY TRIED TO BILL ME FOR THE MONTH OF JUNE WHEN I DISCONNECTED MY SERVICE MAY 26TH

First it took forever and a day, and rescheduling to get the internet service installed. After a couple years the price just kept climbing without notice. When I called to cancel the service after finding a local way cheaper provider they offered to cut my price to half of what they raised it up to. Even the customer service rep I talked to said it was unacceptable that no one from suddenlink ever called to give me better offers. Highly do not recommend to anyone.

Consistently the worst customer service of any company I have ever dealt with. Blatantly rude, unhelpful local office frontline customer service representatives. Telephone service requires interacting with people that speak English so poorly that I have difficulty understanding them. People in Amarillo make jokes about how Suddenlink is so pitifully bad.

They are very strict about distancing and mask wearing. You have to drop off any equipment into a drop box. Its either great or annoying depending on who you are.

My bill go up every month. Say 150. But say I own 400

These SOBs will straight up lie to you over the phone and not offer you services on an address if some other family member owes on that address....dont let them fool you

They couldnt give me a receipt because their printer wasnt working. What the heck?

You cant get anything done at the local office. You have to call the call center which is outsourced to India. You will be lucky to get someone who you can actually understand and be ready to be transferred to someone else or even hung up on. It is very, very frustrating!!!!

We Disconnected after 5 years. Paid final bill in full. Was then told we were owed a refund. Still getting billed after moving out of state. Got a collection notice 2 months after moving. No one will answer phones. Been calling almost daily over the last month, with no one answering phone. And still no refund. Wish I could give negative star rating. What else can we do??

Suddenlink is terrible! They are not helpful or courteous to their customers. They always try to find a way to over charge you even if youve been a loyal customer for more than 10 years. The staff at suddenlink are rude, disrespectful, and have horrible customer service skills. I do not recommend this place to anyone.

It’s always slowing down or freezes up if many people in our area is on it! It’s been 2 years and I never received my $100.00 Amazon gift card either!

Terrible is a friendly term to describe this company. I have made several attempts to receive my $100 credit before ultimately cancelling. I would rather go to a casino instead of gambling here with my money.

I just have the internet but thats because I cant get internet through anyone else because of where I live

I would give half a star if I could. I had Suddenlink for years, just got my last bill. I got billed for the technician coming out for an upgrade. (We we’re getting spotty service, figured a gig would help) she took the wrong box. We didn’t have service at all for over a week. Made another appointment, it was canceled, not by me. Decided to go with a different provider. Now I’m being billed for service instillation, which we never got. Of course I got the run around and no supervisor was available, probably because I’m no longer a client. I will NEVER do business with these jack offs ever again. So glad Vexus fiber was in my area. Suddenlink will lose so much business if they continue to operate the way they do. Their customer service is subpar, rude and hateful. I don’t care about the 25.00, it’s the principle that really grinds my gears. So long Suddenlink, so glad I won’t be dealing with this bs service anymore!

So Im forced to use suddenlink as a provider for the last 4 months (I moved to amarillo in January). Its been pretty bad so far.A tech had come in to install the modem back in January, and then 30 after he left, suddenlink calls and says he put the wrong modem in and that we can set up another appointment for someone to come replace it. But guess what happened?! I wasted my time waiting and no one showed up lol.Sometime in February/early March, I complained about my internet being really slow. And after a little over 30 minutes, they made an appointment for a tech to come over and I was glad Id get this fixed. Guy comes in, barely does a thing (just states he did some update to the Modem because it getting a ton of signals but not sending them out). Im here thinking that since its an issue from their device, I wont get charged.A few days later I see a $60 charge because the tech wrote that the issue was my fault. I went all out on them on the online chat and on the phone and luckily got the charge removed. Now Im having the same issue with poor internet speed and terrible connection to my devices if i go from the living room to my bed room. And they have the nerves to call me about updating my internet plans to avoid being charged for over going the data limits.

They are just sky high on when it comes to there pricing

They were helpful. But I see why people dont usually pay cash. Reverse ATM worked okay but I wasnt used to it.

Going into this location the greeter was VERY RUDE!!! The tech who helped me was very nice and helped a best he could. He directed me to call a number in which I was transferred to billing and that tech was rude, told me I was a liar, refused to let me speak to a supervisor. VERY DISAPPOINTING!!!!!!

Beware! This is a horrible company with very bad customer service. I turned my modem into the store and went with AT&T. Then 3 years later when they are the only internet who can service my new address, I am told that there is an outstanding charge for not turning in my equipment. $236! Im so done! And their billing department is outsourced and very hard to understand and communicate. Not the service representatives fault, just another downfall for the company.

Weve been with Suddenlink for about 5 years. Internet gets lower every year, our wifi would not even work at all for a whole week. And the price keep going up. Unbelievable....

Suddenlink internet is SLOW! There are better options with Fiber optics in the area.

This place is a Joke they expect you to pay for services that you dont have. I called to cancel my service and there employees told me it would be canceled if i caught up my bill. I paid my bill now they want me to pay 2 months more and i dont think i should when I returned there equipment 2 months ago and have not used there crapy services. But they still want to bill me and expect me to pay them for something im not using and asked them to cancel

Way overpriced. I pay for gig speed, costing me about $118 a month and my internet is always either lagging or just not working. Im disabled and receive one small monthly check, and my husband contracted covid. He didnt qualify for unemployment or workers comp, so we fell behind having to go 2 weeks without his income. We tried explaining that to Suddenlink and see if we could come to some sort of agreement to keep our service going until we could make our payment, but they didnt care much about our situation or trying to work with us to keep us connected. I thought utility providers were all about working with their loyal customers during the pandemic. Guess not. My family was directly affected by it, and Suddenlink basically said tough luck.

I can’t believe with the amount that we pay the the are planning on canceling some of the basic TV channels. What’s going on???!??

Long lines. Alot of un-professional chatter amongst employees while customers wait. Waited a long time to swap out an old modem...got home only to find the new modem is registered as a cable box and had to go back to stand in another long line just for the guy to make a 10 second adjustment in the computer. The whole process of swapping an old modem for a new one took over 3 hours. No bueno.

The price continues to increase despite unreliable internet and an unresponsive customer service team. I have been left on hold for hours at a time, hung up on, and they never solve my problem no matter how many times I call them.If you have ANY other option, choose that one. Stay far away from this company if you have the option.

Can’t get help with any questions without get foreign speaking call center. And then just get a run around.

Absolutely the worst cable company in the country, Ive been on the phone with them off and on for over 2 months trying to get my bill corrected. They will tell me its corrected then charge almost double the rate that was agreed.

Poor service, never works, no help when me or my family have issues.

I moved my business to a new location on February 13. The install for Internet and business phone transfer wouldn’t be installed until the 16th. When the installer showed up at 8:30am on the 16th, Amarillo decides to shut off the electricity in our neighborhood for an hour. The installer said no problem just call me back when the electricity is on and I will reschedule you sometime today. I called him back and this is his actual text response:“Yes that was taken off me and resigned to a different company. Someone should be out there some time today. I dont know what company exactly”.When I called Suddenlink to find out what time they would be out, they said that they rescheduled me for March 1!!!!!What???? My business has no Internet as well as phone service. As one who is already scheduled, my customer service should be priority. Sorry Suddenlink you have failed for customer service. I have to go with another company that understands priority assistance.Rodney

The worst internet company in Amarillo! If you have any other option take it.

Always just the worst. They are alway rude. I thank I have only had a couple service guys that were good. And it takes about 6 times of them coming out to fix anything

Paid for 1GB internet and only receive around 400 and suddenlink wants to keep saying its not an issue on their side. When I first moved to Tulia I thought they were my only option for the speed 1gb speed I need I found out later that was not the case. Switched to midplains rural telephone and get a dedicated fiber line to my house and am now very happy since switching.

I wouldn’t have NOTHING with THEM . The customer service line is TRASH . The building workers are TRASH . The WIFI IS TRASH . They stay extra charging to the bill and charging you for services you don’t even get .

Cancelled service and went with Vexus. So much better.

Ive called 4 times. I got hung up on every time. The only time I spoke to an employee was tech support and he couldnt help me and transferred me. Whats the point of going through the prompts if youre going to hang up or send me to someone who cant help me? I love how this company that cares about nothing but profit treats the community.

Its unfortunate that the only cable and internet provider in my area is Suddenlink. Their service is terrible. My internet goes down at least 3-5 times a day. I restart/reset the box and nothing fixes the issue. I have called them over and over again and the problem continues. I have had techs come out and they cannot figure out why my internet goes down so much.I wish there was an option for less than 1 star rating.

I had the words experience w altice and today after dealing w problem for 2 weeks, the manager that comes from Lubbock, solve the problem.

If I could give suddenlink no stars I would! I called about the worthless cable box not working and of course didnt get any help with this. The answer I got was Unplug it and plug it back in. So since receiving the box I continuously have to unplug the box and then plug it back in which doesnt always work so it has to be rebooted. I tried to cancel my cable service and I was told since its bundled I cant do that, but today I found out that I can absolutely do that and just keep the internet for when I have to work from home! So this whole time (4-5 months) Ive been paying for cable that I thought I HAD TO KEEP! And of course I was offered promotions to lower my bill for a short time and then it would sky rocket after the promotion ended! This is ridiculous! I am ending my service today and I would not suggest using suddenlink as a cable or internet provider unless you want to end up with a huge bill and a payment that constantly keeps going up!

Ive had nothing but problems with suddenlink. They are one of the unprofessional companies Ive encountered in a very long time.

Horrible customer service. Suddenlink came out and said it was a problem at the pole. Suddenlink was a no show for 3 appointments.I had called and asked to speak to a supervisor and the representative said it wld be 2-3 days and nobody called me. Finally a tech came out and ran a new cable across my back yard and alley.i had to set up another appointments for a Suddenlink contractor to come bury the cable. Then they were a no show for 3 appointments. I got to speak to Supervisor, she said she call me back in 2 hours and never called back. Each appointment I waited from 10am to 8 pm. It took Suddenlink 6 weeks.

I called to get cheaper internet after they kept raising the prices... over and over again. So they set me up with a package that not only didnt save me money, but cost me an additional $180 over my original bill. Turns out they added cable services I specifically didnt want and flat out lied to me about my next bill to try and get me on the hook. I called and now Im going to return the Alticeone box they gave me.So in week one week they did what I previously mentioned. I called them to raise a cable after it fell, internet still worked. Then when they raised it, they neglected to connect it again, which required another service call to connect it again. And now Im struggling to connect my original modem that I owned because they likely deleted it from the system and I will have to make yet another call register it again.So in conclusion, in one week I will have 4 days of no internet, 2 service calls, an additional $180 on my bill, missed time from work, and missed time from doing literally anything else besides calling, waiting, and continuously trying to fix their mistakes. Use any other service if you can. As for me, I wont pay until the bill is fixed. Wish me luck.Edit: They were charging me twice for the same internet bill. If I could rate less than 1 star I would.Re-edit: So after fixing my account, Suddenlink autopay still charged me the old erroneous account balance.... my account now has a $180 credit. Why do I even bother. If my account was over drafted I could have been in trouble. So dont trust them with with your card. Manually input each time if you have to, otherwise they will take your money and hide behind billing and tech support. Better to say sorry than to ask permission I guess.

Internet CONSTANTLY goes out!If you’re a student, just pick up a wireless hotspot through Verizon. Infinitely better than this service.Pay $79.99 a month for internet that “hopefully” works. Absolutely horrible.

I would give them a negative 5 stars if I could! They are the absolute worst customer service I have ever dealt with in my life. We pay over $90 a month for Internet service, and yet in continuously goes out like clockwork for the past 2 months. I have called before today a total of 3 times just to speak with a supervisor ( this does not include the times I called and did not request a supervisor) and each time I am advised that I will be called back by one, yet to this day no call. I am at this second on hold because once again my service is down. Yet I can assure you that i will still not be called back to be told why this is happening or what they are doing to remedy the situation. I don’t understand how they can expect to charge these prices for a service that does not work as it should. If you have any other option use it. I would not recommend this company if my life depended on it. I am going to be contacting the BBB and so am going to see what else I can do in regards to reporting this company and I extend to contact their corporate offices as well.

Constant price increases, can never get through to customer service, never get the speeds you pay for. Im paying almost $120/mo for 400mb internet that Im getting about 150mb down at the modem. Thankfully more companies are popping up that offer services.

I have to call at least once monthly bc my picture on the tv gets grainy and disj.

This is the least helpful place in the World. They have no customer service at all. The staff was rude and accused my mother of yelling when she was talking at the same level she and her Manager were talking at. I actually got told that they were a retail store and therfore did not provide customer service. You got that right!

Contacted for disconnect. Service fast and friendly

I called to hook up new service for cable the customer service rep could barely speak english.then I told her I wanted the channels 2 thru 400 and I am only getting one thru 300.also cant get discovery animal planet history and travel channel.

This is the worst company I’ve ever used. Not just for communication service, any type of business. They have the absolute worst customer service and fraudulent charges. When we disconnected our service as we moved out they scheduled a date they would pick up our equipment and told us to leave on our front porch. Four months later our former landlords contacted us to tell us that the equipment was still there. We researched our old account and found they had a $637 charge against us. The only reason this is a one star review is because they don’t give you the option of reviewing to a negative number. Absolutely awful.

We are still waiting for upgrade call from Dec 11th. Then we set up a transfer to new house, been waiting 10 HOURS, get run around from INDIA, no compassion. Only that the tech came but no one here.Not so, we have lost 10 hours waiting, front door has been open entire time why we unpack what we got here last night. We have lost work hours, moving time, and now, after almost 11 hours, they can reschedule us for Tuesday! INSANE, AND UNACCEPTABLE