Changed my rating because my experiences have been so much better since the transaction that led to the 1 star. Patrick is doing a fantastic job now, and has been nothing but helpful.

Patrick is the man. Got me my PS4 cord after Id called about 20 mins before closing. Was engaged and cool AF. Talked pros cons of star wars squadrons and how to score great track times while playing NFS hot pursuit. Give this man a raise

Great service, but they dont take any of the older video games back in trade in

Super friendly staff!

Love their game selection. Me and my boyfriend goes here all the time.

Good customer service experience buddy had an issue with a game easy to get resolution

This place has terrible, management there was ONE person behind the counter who had told me would get to me right after the next guest which i was perfectly fine with, it wasnt until more customers started walking in and he was helping those those people while i had been patiently waiting for the past 20 minutes for some assistance. I do not recommend this gamestop at all a for sure 1 star out of 5

I wish I had gotten the cashiers name because he was excellent. He gave each customer his full attention and was able to transition from one to the next quickly and friendly. He offered good advice without trying to push anything. While prices are a bit high, this cashiers service make things like that worth it.

Game stop isnt too bad but I dont shop there much. Their used game prices are mostly 3 or 4 bucks cheaper than a new copy and I dont trade games because I know theyre worse than pawn shops on buying used games but like I said, I dont sell my games. The couple experiences Ive had over the past year or so werent horrible but werent great either. I gave 2 stars because I do not like their website for a few reasons. About a year ago I wanted to buy the collective minds fps dominator for my ps4 controller purely for the back button feature so I hopped on their site and ordered one for me to pick up that day. My wife ended up picking it up for me and when she got home it was for the xbox not ps4, not a huge deal so only being a couple miles from the store I went down to exchange it and of course they didnt have one for the ps4 and my order clearly showed ps4 version so the guy working called a couple other stores and found one in stock so I could go there and swap it but the problem was it was an hour away. Long story short Im impatient so I went and exchanged it.The second thing about their site comes back to the above issue of the site saying something is in stock when its not. Last fathers day I was in search of a copy of dayz for the ps4, and again their site said item was in stock only this time I called to confirm and of course they didnt have a copy, site also said 3 other stores near me had it so I called all 3 and none of them had it so I just ordered it from amazon cheaper than the used copy price on gs website by $10. All in all if you want to buy online and go pick it up call first to make 100% sure they actually have it

The guys working know their stuff! Super friendly!

This place is helping us take back our country from the rich!!

I like the company. I like the stock. 💎👐

I personally would not recommend. Limited selection, minimally staffed. Store was clean, but kinda pointless.

The staff here are amazing! Knowledgeable and helpful. Professional and courteous. Patrick is phenomenal. I have four boys, all gamers, problem is Im not. Patrick understands my non-gamer mom language and always helps me find whatever it is. If they dont have it in store he will order it or get it from another GameStop.

They have a lot of good games

Staff at the Lincoln Way and Duff location are great. They know their stuff. Super helpful and they are always willing to let you know how you can save some money with their deals and their special sales. I just spent around $150 there in games and I saved over $60 due to their willingness to help and inform.

Great place

This store is refusing to take cash payments I havent been impressed with gamestop for a long time and this finally lost my business forever

GameStop is a wonderful place to look at anything gaming related. I love going with my dad to look at all of the Pokemon plushies and Nintendo World toys. The employees are the best to have conversations with.

Power to the players

Good inventory,good service and the only negative is its a tough spot to get in and out of . Otherwise cool store.

Please never take off the Halo 3 posters. Theyre perfect ❤️

I love this store, and so do my boys. It’s always clean and organized. Staff are always friendly and knowledgeable.

The employees have blatantly lied to me in order to try and convince me to buy things. Dont count on them to give you good advice.Seriously, if youre going to lie, at least make it believable - theres no way a PS4 has better graphics than a gaming PC!

Had ordered online a game (COD BO4) that was supposed to be held for me at the store for pick up. When I got there to get this Christmas Gift it was not there and I was told they would not honor the price I was supposed to pay per the promotion. I still have a screen shot of the whole transaction. I will not go therr again and I actually found the game cheaper at Target ($37.00). Thank you Target for showing Game Stop the appropriate way to treat a customer.

One star for the way GameStop has you thinking your in line to get a new system then sends you to another page after waiting an hour just to miss the preorder. Lame

Not a huge fan of the workers here. They seem stuck up and annoyed about helping you. Other then that, they do have the typical selection you expect from a game stop.

Love the late night releases. Very efficient and fun! Going for the Kingdom Hearts 3 release very soon!

Great selection and ton of clearance items. Staff is helpful and always friendly. Most of staff is gamers so you can always ask questions and get tips for what you are playing.

👍

Everyone there knows their games and can easuly recommend them. Very friendly and kind, tells us about coupons and stuff. Highly recommend!

Always a good place to get games

Monopoly on the used games an they act like it

I called ahead to make sure they had a game I was looking for and they said they did, so I took the bus and walked thirty minutes there just to find out they didnt have the game at all and the clerk was wrong. Yet another example of how terrible game stop is. Thank goodness I didnt pay for an Uber out to there, because then I would have been out 14 bucks.

Staff is great and friendly, just too expensive for my budget.

We have had our bank card compromised on 3 different occasions after we made purchases here. We learned our lesson. Game Stop should take that more seriously and figure out where the compromises are coming from.

Store was clean and well organized, staff was friendly and not too pushy. Knowledgeable about upcoming releases but unsure about release dates of presold content (DLC packs).Family friendly (kids) also, which matters!

Best gamestop staff Ive ever dealt with! Theyre quick and courteous

Friendly, helpful, attentive staff. Prices are... GameStop prices, but the quality of the store is very good. A wide selection of games and memorabilia.

Super friendly service, had exactly what we were looking for.

Knowledgeable staff person was very willing to help explain different accessories for my new controller. Left happy and stayed happy once I had a chance to test and get used to my new purchases.

Amazing selection between games, toys, and consoles. The staff is friendly. But youre better off selling your stuff on Craigslist than coming here.

One of the few gaming stores left in Ames, its too bad they dont carry much in the way of vintage games. The store seems to be loaded down with merchandise for gaming and anime franchises. The games selection is good, but there is so much stuff everywhere, its like a hoarders dream. It is also tough to get around. But, choices are limited for finding used games and consoles, and its the only place around to get Pokemon game codes.

I joined the gamer club thing for the buy 2 get 1 free. I went to use the deal but was told it was used. I had not used it and called the helpline two times to resolve the issue. They logged a claim and promised to call back with results but never did (either time). Basically a joke. Wont be back.

Nerd alert but still fun (thats a compliment)

Good for a game shop. You can usually find better deals online but sometimes they have some good deals

My kids love this store. Nice store, solid selection with good service.

These guys are pretty good and have quite a bit of information on games including releases and news of releases not even known widely yet.

Good prices good people

I bought 3 games during black friday week and they were decent deals. I was very surprised to see that gamestop had the best videogame deals of all retailers, even if it was for 1 or 2 dollars.*This review was originally meant for a restaurant and has thus been edited appropriately.

Good little place for games. Good people. Just the Gamestop corporation thats trash.

They were extremely helpful in locating games I needed for a gift

$GME to the moon!

A great place to buy a quick used game. Good experience! If you dont like the selection hit the online sites.

Awesome customer service, fair prices! Our go to for all things gaming!

Always walk out of this establishment satisfied! The customer service is outstanding and they always have great suggestions! My go to place for gaming needs!!

Good place, good help. Nice selection of new and used games and different collectibles.

Called in with a few questions about a remote that was seemingly modified then sold used as factory refurbished Paul is who answered the phone he didnt really have the answers to all my questions so instead of asking someone else. He got audibly frustrated then just offered a refund for the product. I dont want a refund just wanted to be secure about the product I was buying, and an explanation as to why it might have been like this.

The regular employees are knowledgeable, friendly, and seem genuinely interested in helping you, but their overall business practices are an acute reason why brick and mortar retail is dying.My fiancee recently pre-ordered the collectors edition of a game, and when she went to pick it up she found that an employee, the one who took her pre-order two days prior, the STORE MANAGER, had bought her copy. She got a standard edition and was refunded the difference, but now were wondering if that standard edition was reserved for someone else. Just a very shady move.

Service was awesome. And specials/discounts compete with steam. Older/used games/items compete with ebay.

I have known the manager for almost 20 years. He runs a great store, his staff are knowledgeable and courteous.

Awesome store plenty of cool things to shop for.

One of the better game stops, staff is great!

Wish I could give a zero, when we went in there I had my stuff in line it got skipped by three people and I get up there with a xbox 360 and some stuff they wont take the controllers bc they need the back when what even is a back so they took the batteries wouldnt even take the console and wouldnt take the power cord only took 1 game and the batteries use your time elsewhere

Cool store, lots of neat swag. Used games definitely on the expensive side, savings of $2.00 on a $39.99 game isnt a bargain.

Ordered online and fast pickup in store

Knowledgeable staff, all of the latest games, and a great place to pick up ThinkGeek items!

Knowledgeable staff. Good selection of new and used games and gaming consoles.

Everyone is nice and very informative on what is going on. If they dont have it they will try their best to point you in the right direction.

Amazing customer service and very friendly

Great place to buy games went there after Talking to the Marines.

I went to get their Black Friday switch with Mario kart and $50 gift card, but they said the last one they have was on hold. They also told me that it did not come with the gift card, even though it was clearly labeled as such on their website.

The best place to go when your all about video games

A great store to go look for newer systems, accessories, and games. They also have an amazing selection to choose from, games for, PS3, PS4, Xbox 360, Xbox one, Nintendo DS, Wii, Wii U, they also have an amazing section of collectables. They are very friendly and will chat with you and help you look for what you need and if they cant find it in store they look in their system to see if they have it or if you could get it from their website

Very helpful and informed me about ongoing sales.

Staff was nice but GameStop just upsales too much

Friendly service, very polite, huge selection of new and used game, awesome store.

They give more shelf space for the Pop! Figures than they do for video games.

Informative staff and great selection of games and gaming gear!

Ok service tried to sell us the most expensive controller. And called me poor for having a flip phone

Dont do preorders for collectables from this location!! I pre ordered a new Star Wars Black Series 4 months in advance and then when it finally came in the one they offered me had a box in terrible condition! Collectors beware!

Always super helpful and glad to see you

Super helpful and great selection

Very helpful employees, better than most other GameStops.

Very nice help from the young lady working there. She was very knowledgeable!

Love all the clearance and board games!

Very helpful and knowledgeable staff, lots of games. But the used games are sold for only a small difference compared to their respective new games, which sucks.

Very helpful staff

I go in all the time and always impressed

New nice to have more inventory.

Its a GameStop. No different than any other one

Don’t buy your Xbox controllers from here. Their controllers are trash and will stop working after a month

Not cheaper or better stocked than the internet obviously, but clean and friendly.

Suggested Amazon for a power supply which would have cost me twice what I paid at Gamers.

Very friendly people. Also, they gave me a sealed copy of my new game.

The manager is friendly and knowledgeable.

Good customer service and a nice place to be

Good service.

Its your standard Gamestop. Not much they can do price-wise, but the staff is friendly enough and remember your name if you are a regular.

Friendly staff, cool merch.