Rented a single stroller fairly short notice (4 days). Got confirmation email for drop off. It was earlier than necessary so replied to have it changed. No issues to have it changed and very easy/pleasant response. Arrived at our hotel and it was there waiting for us. It was clean and well taken care of. Used it for a week and it worked perfect. Left it at the hotel to be picked back up that evening. Received pick up email. Super simple rental process and great customer service. I’d use them again and would recommend based on my experience.
Amazing experience. It was so easy. The wheelchair was there when I arrived and they picked it up after I left. Would definitely use again.
Drop off and pick up at my hotel was perfect! Provided exactly what I ordered. This was a very easy transaction. Thanks!
Thank you so much cloud of goods. I appreciate your service so much.The scooter has a long battery life and it was enough to last the day at Disneyland super easy to use and had good speed to it. I am definitely going to rent from you guys again. Not to mention it’s supper affordable! Thank you
Cloud of Goods was awesome! This was our first time renting an ECV. We went with the heavy duty one because we knew we would go a good distance between the Disneyland Hotel and two parks. The battery lasted all day except one day when we did have to plug in at the park (there is a live plug by Guardians of the Galaxy). The communication on pickup/drop off days was great with regular updates on exactly when they would arrive. Eddie went over the controls and how to charge. He was great! I highly recommend using this company if you need an ECV to get around Disneyland.
Dont depend on cloud of goods. We arranged 3 scooters over 2 months ago. Today they were to deliver them to our hotel by 10pm. At 10:15pm we called ti see where they were, to our surprise they did not have our scooters and had canceled our order. At 10pm. They had not called so we could find other accommodation. I do not recommend. They are very unreliable.
I actually had a difficult time contacting this company via phone. BUT (when on their website) I was able to Live Chat w/ them VERY easily; instantly actually. Ended up being easier to live chat w/ them...and ask them that rep to call me...which worked well. I just think knowing of this process would have made it a bit easier. This companys (online) price was great, compared others I looked at.The heavy-duty scooter I rented for showed up early at our hotel; was actually a blessing to use while on a Disneyland trip (my dad never would have lasted otherwise). Never had any issues worked like a charm, & was actually impressed w/ how long the battery lasted. (We stayed at the Disneyland park for 12hrs one day-meh, battery was still fine by the time was loaded the shuttle that evening...awesome.)Allison or Amber...sorry not sure of the name oops, I thought gave us excellent customer service via live chat & once she called me. The driver texts you once they have delivered the scooter (which was very appreciated); the driver was also easy to work with when it came to picking up. All in all when we plan to Disneyland again i DO plan to use this company again! [As mentioned previously I think it is best to know that communicating w/ this company is best done online & over the phone...which I can see many of the older generation (who do need a scooter) will find this a bit frustrating. Very grateful for our experience. Thanks guys!
Stroller was great! They were extremely accommodating. I made the reservation for the stroller to be delivered at the wrong hotel and they picked it up at the correct hotel for me at no extra charge. Will use them every time. Thank you!!!
It was awesome using Cloud of Goods to rent a stroller for Disneyland! They dropped the stroller off at the hotel and picked it up four days later, and I didnt even have to think about it. The stroller was in great condition and exactly what we needed. The whole process was seamless. Highly recommend using them!
The staff were very nice and helpful! It was great that they delivered to the hotel and picked up after I was done with my trip to Disneyland! The staff would contact me via text to let me know when scooter was delivered and see if I needed to extend my usage of the scooter. Once they picked the scooter up from the hotel they also notified me via text. It was a great experience! My daughter also used your service for a stroller for Disneyland! Two other families used your services for scooters on our trip!
Reserved a double stroller for our Disneyland trip 3+ weeks ago. I received a confirmation text yesterday for delivery, but never received the stroller. I called to speak with a representative and he said my order had been cancelled because they ran out of double strollers, but I was never notified. I still have not received an email or notice of the cancellation, nor a refund to the card I used for the reservation. I asked if they could bring two single strollers instead, and was told they couldn’t come until later this week (after our trip is over). Not sure how they ran out of strollers in the last 24 hours, despite my early reservation. I strongly advise against using this company.
It is unfortunate that I have to write a bad review and warn others of their faulty electric scooters. I rented one on March 7 to the 8th 2020 and had the worst service and chair. The delivery of my chair was three hours late which made our plan Disneyland trip a mess but we made the best of it. Then the next day the same electric scooter decided to stop when it would like to and almost caused an accident on harbor cross walk because it stopped in the the middle of the Intersection well crossing I called customer service they told me to try a couple of things it seemed to fix the problem but only for a short amount of time. I called again and reported the problems once again and nothing was done so I had to end our Disney trip early because of this when I asked customer service was going to be done they told me I would hear back from a manager so at this point I am still waiting for their call. If cloud good is reading this so I would hope so for the safety of others so they do not rent out that faulty chair my customer service #35335
We are from Louisiana and this was our first trip to Anaheim. My husband cannot walk more than a few minutes due to a double knee replacement. Cloud of goods delivered the scooter before we arrived at our resort, everything was perfect, exactly what I ordered and expected. They were reasonable in price and easy to work with. We are going to Orlando in a few weeks and I will rent from them there due to the positive experience I had in Anaheim.
Our experience with Cloud of Goods was exceptional! We had trouble the first day of our scooter rental, the battery was quickly losing its charge. We called in and spoke with Becky who quickly solved our problem. Within one hour a new scooter was delivered and our vacation continued as planned. We will definitely use them in the future.
I reserved a double stroller for a trip to Disney. Got a confirmation, updated the drop off/pick up time. They were responsive. Everything looked great. They even sent an email confirming everything the night before our trip. The next day (after an early morning flight out of Anchorage), I got a voicemail when we got off our first flight that they didn’t have the inventory and canceled our reservation. That was the day they were supposed to drop off the stroller. Needless to say, I find that extremely unprofessional and it left us to find another rental last minute. Thank goodness for the extremely wonderful people at traveling baby, we were able to book a stroller and it was ready and waiting when we arrived at our hotel. I certainly will not be booking through Cloud of Goods again.
Worst mobility scooter ever. My mom rented one for Disneyland and the scooter wouldnt hold a charge. She could barely make it to the front gate. We were less than a mile from the gates. Once at Disneyland she had to rent a scooter from the parks. It was very inconvenient and costly. Please do not rent a mobility scooter from here you will be very disappointed.
This place is great! They have great service, great prices, and great reliable scooters to make your Disneyland adventure even more exciting! Thank you so much!
Cloud of goods is awesome. My scooter was delivered to my hotel the night before we checked in. It was very easy to take apart to load in our car. It worked awesome and made things easier in Disneyland. I will definitely rent from them again.
What a Godsend! Recent mobility issues necessitated a wheelchair for thee days in Disneyland park and renting from Cloud of Goods was fast, easy, convenient, and affordable! They delivered the chair to the lobby of our hotel and the delivery driver kept in contact with us through the stay. Having the chair with us the entire stay was crucial to our pleasant trip and we HIGHLY recommend using Cloud of Goods for any rentals you might need when visiting Anaheim! Good job!!
This was such a great experience! Definitely will use them again! The whole process was so easy and everyone I talked to was so helpful! Such a relief to not worry about packing a stroller to go to Disney! Amazing company and Great Customer Service!
Very easy process renting a double stroller for a recent Disneyland trip. I appreciated the drivers flexibility in schedule and going over how to use my rental thoroughly. I would definitely rent from them again if there are future opportunities!
Pickup and drop off was easy and had a great stoller! Couldnt have made it through Disneyland without and was so much better than having to lug one to/through and airport.
I utilized this company before for our annual trip to Disneyland. I reserved a double stroller a week in advance. My stroller was supposed to be delivered the night before our 1st day at the hotel but it was not delivered. When I called in the morning to find out where the stroller was, they said they had to cancel my order because they unfortunately didnt have a double stroller available and they sent me an email to notify me. THEY NOTIFIED VIA EMAIL! So now Im supposed to be with 2 kids walking from my hotel to the park until Im able to get a stroller at the park. But they think by offering me one day credit excluding delivery charges is supposed to make up for the fact that they left me completely hanging. Im so aggravated and disappointed.
Amazing service. On time and highly communicative (via text). Stroller was key to the success of our Disneyland trip with a 3 and 7 year old. Yes, even the 7 year old needed the energy sparing stroller when we were at the park from 8am-10pm each day. A must for a trip with young kids and Cloud of Goods had great service, quality equipment and a great price.
Cloud of Goods is very easy to work with and they had the best price we could find. We rented a lightweight wheelchair from Cloud of Goods during a three-day trip to Disneyland for our daughter who recently had knew surgery. The process was seamless. Cloud of Goods dropped off the wheelchair at the front desk of the hotel we were staying at before we checked in on the day before our rental period began and then picked it up from the hotel front desk after we returned from Disneyland on the final evening of our stay. The wheelchair was in great condition and very clean. We had no problems. I would recommend this company.
Our family rented a jogging stroller to use at Disneyland. I couldnt be more happy with the experience working with Cloud of Goods. They were extremely proactive, had great communication, were always responsive to calls/texts as we were getting things figured out, and made the process extremely simple and enjoyable. The stroller was waiting for us at our hotel when we got there, it was good quality and worked great, and was picked with zero issues. I will absolutely use their services again, and would recommend them to anyone else to do the same.
What a Great Experience!!!! Inexpensive, convenient and Not a Fluke lol! So easy, called, scheduled, paid, delivered and Picked up for return! Loved Clouds of Goods... that’s why I took the time to do a review, we always review when it’s bad but need to review when it’s Good! Will be back! Referring to all my friends who need rentals!
This service totally saved me when I forgot the stroller on our Disneyland trip! Was so glad they had a great stroller available the same day, and it arrived at my hotel before we did! If I return I might just intentionally forget next time, this was so convenient.
Surprised to see so many good reviews for this company. They contacted me via email at 11:00 pm the night they were supposed to deliver a stroller to my hotel to tell me they don’t have a stroller that I had a reservation for. We had plans the next morning to leave early for Disneyland but now are scrambling to find an alternative in the middle of the night. Their response was. “Sorry for the inconvenience!”
I use this service in San Francisco and have had nothing but excellent and reliable service at an incredible rate. So i was really happy to hear that they had expanded to the Anaheim area! Linda our delivery woman and chair and scooter assembly person was very nice, easy to reach via text or telephone to communicate any delays or drop off changes we needed to make. This service made it possible for my 65 year old mother to go on an otherwise impossible family vacation! Very grateful!!
Cloud of goods went above and beyond! I rented a double stroller for the week while we were at Disneyland. It was dropped off the night before at or hotel so the pick up process was very smooth. The stroller worked for us however I was hoping for a particular brand I knew they carried and so when I called and requested a switch they promptly sent someone to trade out the following morning. We were very happy with this company and will be a return customer for our next trip!
Rented a Drive scooter for 2 days and was very impressed with service and even added an extra day via text. Super friendly staff and they drop off and pick up at local hotels/condos in area. Used the scooter at Disneyland and DCA. Super easy to operate and came apart to fit in car easily! Holds a very long charge! Awesome and convenient! Best staff ever!
This was the first time we used Cloud of Goods and I will definitely use them again. The stroller was in great condition, waiting for us when we got there and they were incredibly accommodating when we needed it picked up at a different hotel. The price was great for the stroller we got.Their rental hours are so much more convenient than many other companies Ive used. They actually give you a whole day on your last day of rental, instead of having to drop it first thing in the morning, you can keep it until the evening. SO helpful and saves you a day of rental fee!They were easy to communicate with and sent me texts to make sure everything was great! I will definitely use them again next time we are I. The area or go to Disneyland!
I needed a scooter for my son during our Make-A-Wish trip to several Southern California theme parks, which included staying at more than one hotel. Our experience with Cloud of Goods was seamless and professional. They delivered the scooter and it was waiting when we arrived on day 1 at the first hotel and picked up after we finished at our final destination. During the week, my son lost the key to the scooter on one of the rides at Disneyland; Cloud of Goods dispatched a driver and I had a replacement key in-hand in less than an hour. Great service and very reasonable prices (much less expensive than renting in the park). If you need a service like this, I recommend these guys.
I was so impressed with this company’s customer service. When we rented the stroller before we arrived at our hotel to pick the stroller up from the front desk our hotel had accidentally given our stroller to someone else ( which is super uncommon). and I called Cloud of Goods to explain what happened as were on our way out of the hotel for our first day at Disney and didn’t have time to spare to wait around for another rental. They had someone meet us at Disney while we were waiting in line to go through security. The employee literally was running with the stroller to get it to us before we went through security so we would have a stroller still. I was so impressed and would recommend this company to anyone.
Making my reservation was easy. They delivered a double stroller on time to my hotel in Anaheim. The stroller was I great shape, clean. It really was an ideal service and it was one less thing I had to pack!I highly recommend Cloud of Goods and I will definitely use them again...and again...and again.
Easy to use, great customer service. We rented a double stroller and it was delivered to us in the time frame we were told. Pick up was easy as well. Stroller worked great and the cost was much better than other places I looked at. I would use this company again.
I attended a conference at LAX MARRIOTT. The supply company provided to me by the hotel was unable to service my needs in a timely matter. I found Cloud of Goods on-line and they were more than happy to assist me. I made my phone call to them at 3:00 p.m., and my scooter was delivered to me at 7:15 that evening. The pricing was awesome as it was more than a $120 less than the hotels provider. The service was very friendly and I felt comfortable from from my initial contact. Thanks again Cloud of Goods!
Very bad company to deal with especially during crisis. Reserved a scooter for mother in law for disneyland. Obviously cancelled due to covid 19. Email atleast 5x to cancel, no reply. Called but constantly got recording number no longer in service. And obviously no refund given. Then they have gaul to email saying item deliverwd. Resort closed. How did they deliver. Keep my money. Company not worth trouble
I rented a mobility scooter for the day. We went to California Adventure & Disneyland. After only 4hrs of use the battery died. My family had a hard time finding outlets to charge it, especially at Disneyland. It wouldnt stay charged. It took the focus off of the fun of going. 👎👎
We had some difficulties when we first arrived to Disneyland with the parking & the gentleman that delivered our wheelchairs was so understanding and helpful... It was super easy at the end of the night to return them... We will never go to Disneyland again without using the services of this awesome company... Thank you SO much for making our day bearable!
Ive rented from them twice now and everything has been great. I only wish their keys for the scooters came on a stretchy cord to wear on our wrist like most other scooters. Its a little inconvenient digging the key out of my purse after every ride. And im always afraid Im going to accidentally drop it somewhere and lose it.... especially if I just put it in my pockets.
I will never travel with a stroller to Disneyland again! Renting one through Cloud of Goods was so easy and affordable. They dropped it off at our VRBO the night before and made sure I knew how to open and close it. The pickup driver was in an accident the night he was supposed to pickup but I was contacted right away and they came first thing in the morning. I highly recommend this company!
In every way (customer service, promptness of response, delivery, communication, pricing, quality of service, etc.) this was the most positive experience and company to work with of probably any we remember! My husband was thrilled with his machine and we recommend them HIGHLY to anyone! Well definitely use them again, and again, and again! Thanks to everyone involved!
We rented a double stroller for our 2 granddaughters, everything went very smoothly. Cloud of Goods dropped off the stroller at the hotel the night before our arrival and picked it back up the morning of our departure. No worries no fuss. Definitely recommend!
Cloud of Good was excellent to work with. I was visiting in Anaheim and normally, they deliver between certain hours and only leave merchandise with hotel lobbies. Seeing as though I was staying at an Air Bnb and needed the scooter for a convention 4 miles from my stay, they graciously worked with me to meet at a central location and delivered/picked up at a specific time so I could plan accordingly. The price was not to high. The scooter I rented worked BEAUTIFULLY the entire week I needed it and helped the week go super smoothly! The only complaint I have is that the pickup would not give me a receipt, but promised she would mark it off in her manifest. I once had a rental car company promise the same and then charge me $900, claiming I never returned the car. (They later found video surveillance of one of their employees taking the car for a joy ride - but only because I pestered them to see the footage because I knew Id be on it). So.... just to add a little professionalism and security for the renter, give a pickup receipt. Other than that, I give them five stars!!
Cloud of Goods delivered our scooters to the place we were staying and then picked them up at our convenience when we were leaving. The scooters appeared to be new, easy to manage, and very performed well. They are easy to get on the ART buses, and made our stay and visit to Disneyland very enjoyable. The place we we stayed even charged them over night for us, but the full charge we had when we received them would have lasted several days. We used them all day and when we came home each evening, the charge was still full. Great people to work with, and the price was better than we found elsewhere. Highly recommend Cloud of Goods!
I’m very disappointed by this company. I trusted the good reviews and decided to give them a chance. Booked the stroller online and got the confirmation that it will be delivered ontime a day before . All of a sudden tbey contacted me via phone that they can’t deliver the stroller as promised . We had plans the for the next few days and need to leave early for Disneyland but now are scrambling to find an alternative solution just like the Jason ( one of the reviewers ). Hard to trust a company like this, I would recommend to other parents if you don’t want to waste your value time while at Disneyland don’t rent with this company. This is last thing I want to be worried when I’m visiting Disneyland . I don’t mind paying more and getting a better service . STAY AWAY ..
I loved the double stroller for Disneyland!!! When we arrived to our hotel is was there waiting for us... VERY CLEAN AND READY TO USE!!! I was very happy with my experience and will be renting again. They even text and have 24 hr phn service :) You cant beat that!!!
Best experience ever. I was informed of every step of the process. Awesome personalized customer service. I will rent their services again that is for sure. I recommend them 100%.
I had to rent a mobility scooter at the last minute due to an injury in my family. I had rented from another company before but they were all booked for the days we were to spend in Disneyland. I took a chance on Cloud of Goods as an alternative rental provider for the scooter and I am so pleased I did!I was able to communicate with service reps through both text and voice. Picking up and dropping off the scooter was a breeze. In addition, the service reps checked in multiple times to ensure that we were enjoying our rental and that we had all that we needed for an enjoyable time.I would definitely rent from this company again - the scooters are much cheaper than renting in Disneyland and the customer service is awesome.
I rented a scooter from 10/2-10/7/18. The company was Reliable, awesome custom service, great vehicle never ever failed operating, always stayed fully charged all day long, and I was totally satisfied beyond my expectations. 2 years ago I rented a scooter from an 🍎 company that was a nightmare beyond imagination that ruin my vacation. Cloud of Goods gets 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟stars for outstanding services. I will without question use them over and over again, always. Thank you for making my trip complete with no stress. Hats 🎩 off to you.!
This was the best investment on our Disneyland trip! So easy and convenient!
The scooter was excellent. Delivered to the hotel and picked up. We were contacted at Disneyland by some people who saw our scooter and we referred them to you. Great price and service. Will use again..
Best service! Accidentally left my stroller at home before a trip to Disneyland. They brought it to my hotel at 10pm and picked it up when requested. Stroller was clean and high quality. My very TALL three year old wished that she could keep it!
We recently rented a wheelchair for my elderly dad while we visited SoCal, we couldnt have been happier with the communication, service and product. Jordan was awesome at getting the chair and a replacement taken care of so quickly. Thank you it made our vacation so much better.
Cloud of Goods level of service is amazing. They communicated every and touched based with us before and after our trip. We will definitely be using this company again when we travel down to CA.
We had a great experience with cloud of goods. The stroller was waiting for us when we got to our hotel and it was nice just having to drop it off back at the hotel. Disneyworld has a similar company and I was very excited to find out we could do the same at Disneyland. Thank you for making our trip so much easier!
I would have NEVER made it three days at Disneyland without Cloud of goods. The three scooters we rented (very affordable) made the trip a breeze plus they are fun!! Double bonus.
I will never rent from any other company..They were professional and informative..My shooter lasted all day in Disneyland and the battery had plenty of juice left at the end of the night and am a big guyAnother happy and satisfiedcustomer..
You told me that I needed a heavy duty scooter and promised to deliver one on tuesday. That never happened. My question, did I pay for a heavy duty scooter?
Cloud of Good was very helpful and customer services was very friendly to work with. They were flexible when I requested pick ups outside of their windows. Everything worked out and it was a no stress process! Will use again any time!
Customer service, delivery and pickup were all stellar. great service. one thing though. I was told there would be plenty of places to charge the scooter but Disney cast members kept saying, no, not allowed. i did sneak a couple of charges by finding some outlets out of the main traffic flow.
The service was fantastic. Everything went like clock work! Price was right and they followed through with everything they said they would do. I highly recommend them.
Great customer service! Products are clean and reliable, delivery was prompt and always well communicated on pick up/drop off time, customer service was always excellent. Highly recommend this company and their services.
We had an awesome experience! Scooter was there when we got to my sisters. And they came and picked it up! Perfect for my mom who has COPD and cant walk far ... we would definitely use the service again.
Amazing service. I rented a double stroller for our trip to disneyland. I got a text confirmation when the stroller was delivered. When I arrived it was all ready to go. The stroller was like brand new. A few days later, we went ro San Diego and decided to rent again. Again a text confirmation and the stroller was like new. Love the personal service.
The customer service was outstanding from my first call for information and quote, to making the reservation, to Cloud of Goods confirming my reservation and continuing to keep me up dated for delivery and pick-up. All went smoothly. I will use their service again when needed.
Excellent in every way! After looking around for who to use and despairing becauce of so many places having neg reviews I hoped all the good reviews for Cloud of Goods got were real. I was not disappointed. Got 2 electric scooters for 2 days. The price was unbeatable and as advertised. Needed some changes in where and when we needed pick up and the courteous staff made it happen.I kept waiting for something to go wrong but nothing. Well one if the scooters wheels got a rip in it that was only a problem when I stopped as it rested back on that wheel a little but was otherwise not noticeable. The battery must have been almost brand new because it got a work out at Knots Berry Farm and hardly showed on the battery meter.I hope the equipment and customer service keep up with the experience I had and if so then I would recommend them every time.
PLEASE DONT EVEN CONSIDER THIS COMPANY!!!!!!This company is the worst I order a lightweight scooter and even though I recieved it on time and charged it all night it did not hold charge at all my and my family had a horrible time at Disneyland trying to find place to charge this scooter took half of our day I called and spoke to a rep they said they would replace it and tryrhjjeweeeen ignored my calls repeatedly I would never rent from them and please dont put your self through it
We rented a jogging stroller for our Disneyland trip, and it was fantastic!! The service from reserving to returning was outstanding. I will definitely use them again, as well as spreading the word about how awesome this company is! Thanks Cloud of Goods!
I choose Cloud of Goods because I needed a scooter rental for a family member, we were going to Disneyland. The rentals at the parks are outrageous, too expensive and the scooters arent easy on the eyes. I saw that they are located close to the park, so it was a no-brainier to give them a shot. Im a graphic designer that works closely in the medical field, so I am very familiar with scooters and power chairs. The rental process was quick and easy, I needed to make a change and the customer support was super friendly and catered to my request. The day of my rental, I choose to have it dropped off at Disneyland, the delivery person was super friendly, the rental itself looked brand new and out of the box. They take the time to go over the features and how to charge the unit, I skipped that with the delivery person since I am around this stuff all day long. The point being, I will definitely rent with them again and I have been telling all my friends who have family members with assistive needs to rent from Cloud of Goods. I would rate them 10 stars if I could!!
Delivery on time (actually they delivered the night before) great communication. Will use again
Decent price and delivered on time. I had a battery issue and they delivered a new one at a time that was convenient to me! Glad I found them!! Thanks for making my trip with a bad knee a possibility!!
Stroller delivery mad eit super convenient for us and I was very impressed with how clean the stroller was! Will definitely use them again in the future!!
Service was amazing and the double stroller we rented was in excellent condition. Traveling with sma children requires lots of items. Being able to arrive at our hotel and have the stroller waiting there for us was perfect and so helpful.
We rented a jogging stroller for a trip to Disneyland and reserving the stroller was easy enough online. It was delivered to our hotel, and my husband noticed the tires were all flat. I called the number on the sticker on the stroller and had to leave a message. Searched through my emails for another number to call and finally got connected with a human (who I couldnt understand).They wanted to drop off another one in the morning which obviously wouldnt work as we wanted to be at the parks early. I persisted and they called us back when a driver was close to the area to inflate the tires. The whole scenario was resolved later in the evening than I wished, but it was resolved.The stroller was surprisingly clean, and worked for the two days we reserved it. I would like to have had a confirmation of when they picked it up from the hotel, as we left and I was just hoping it got picked up. Overall, I think we would look for another company in the future.
Cloud of Goods website falsely claims to have same day delivery in AM and/or PM with an accommodation of a rush delivery if needed. However, at 7am on a Saturday, I was told the soonest they could accommodate would be evening. When asked if this was normal, I was told yes. I will not be relying on this sham, ever.
I rented from Cloud of Goods from a recommendation from a friend. They delivered the wrong chair than what I ordered, but I went with it since having the wrong Scooter was better than No Scooter at Disneyland. I had a big day planned because I was getting early access to Star Wars Land. I was half way through Star War Land when the battery began to fail on my scooter. Because of security, I had to leave Star Wars land to call the scooter company only to told nothing to help. I had to leave the park 5 hours earlier than I planned to get the chair to bell services so the company could take it back. I have complained several times to via text and phone and have been promised a response and gotten NOTHING! This failure has taken something that can never be replaced and I WOULD NEVER RENT FROM THEM.
The scooter was great the charge lasted all day at Disneyland and they worked with us on the delivery and pick up so that the whole experience was awesome we will use them again if the opportunity arises
Our experience with Cloud of Goods was all positive. I have recommended them to friends and family and will definitely use then again.
My chair was there the night before I needed it. When I checked out I just left the chair at the concierge. They were a very professional and helpful company. Lots of bad experiences with rental companies before but Cloud of Goods is the real deal.
Great price and product. We loved our scooter and the customer service from Cloud of Goods was excellent!!
Very friendly & well trained staff. Made our trip to Disneyland a trip to remember. Stroller was new and so was mobility scooter. All delivered directly to our hotel.
Extremely satisfied with my experience with Cloud of Goods. The delivery of the double stroller to our hotel made our trip hassle free and was extremely convenient.
I rented two electric scooters for my wife and myself. Everything went like clockwork for our pre-arranged drop-off and pick-up times at Knotts Berry Farm for a United Airlines annual picnic. The scooters were charged (max) and were clean and like new. Well definitely use the service again and recommend it to our friends.
Great customer service, quality wheel chair, free pick-up and delivery to your hotel ! Recommend without hesitation!
Ive never rented equipment for trips but i desperately needed a double stroller for our vacation to Disneyland and my mom had hurt her leg so she needed a scooter. Long story short, im looking for places the day before id get to my hotel and some places had bad reviews or wouldnt deliver on Sundays. This place delivered the night before, communicated pretty regularly, had better prices and were very helpful and flexible. Prior to knowing these kinds of rental places were a thing i had no idea where to start but i lucked out when i chose this place. They even picked up from Disneyland so i wouldnt have to hurry to the hotel earlier than when i wanted to go.
Cloud of Goods ROCK! They delivered as promised. They texted me to let me know that the mobility scooter had been delivered & they also texted to let me know that they had picked it up. First class operation they are running. Would recommend Cloud of Goods to anyone. THANK YOU CLOUD OF GOODS!
Great service easy to arrange hire, scooter was so good I have come home and purchased one highly recommended
Dont bother. Their scooters break down and they wont hold a charge. They are rude and will hang up on you. Trash company. They completely ruined our vacation.
Poor customer service left a message still have not heard back.
Very pleased with my rental. They made sure we got what we needed and made it very easy to communicate with them about the rental.
Absolutely great team of people😊Scooters are excellent👍 Great communication 👍 my go to for now on
I loved having the wheel chair at the hotel prior to the day i arrived so I didnt have to worry about when it would show up.
What a great, easy experience! We will definitely use them again!
Great Customer Service. Extremely helpful delivery people.
We had a trip to Disneyland planned when an injury occurred which made getting around the park a concern. After looking at the availability of scooters from Disneyland directly, and from multiple outside vendors, Cloud of Goods had the best rates for our length of stay. If you rent from park it is first come first serve, no reservations, and while it is convenient that the park will then help you directly with any battery problems, overall the outside vendor option made more sense. Cloud of Goods dropped off the scooter at our hotel prior to our check-in and picked it up from the hotel after our check-out. They kept us informed via text message about the drop off and pick up. Our dealings with them went smoothly. The scooters battery indicator was frustrating, showing full for a very long time and then once it started dropping, it plummeted. In the future it wouldnt be as much of a problem since Id be expecting it, and probably somebody who had more familiarity with that brand of scooter would already know what to expect. Should I need to rent a mobility product in the future, Ill check in with Cloud of Goods again.
The scooter was already delivered by the time we arrived to the hotel, and it was replaced in less than 20 minutes, when we had a problem with it. Very good customer service and support, fully recommended.
Very prompt service and great customer experience. We drove the scooter all day around Disneyland, from 7 am until 11-11:30 in one charge.