They lock m keys in my truck. Take it in to get the tires changed and they change my oil even though I didnt ask them too. I just got it changed last month by them. They charge me $150 for a diagnostics. And cant find anything wrong. And threw my stock hub caps on my sreel rims. I think at this point there trying to make me trade my truck in.

Excellent customer service. Our service consultant Cody S. was awesome in communicating status of our service. He and the technician even went out of their way to coordinate with Speedy Glass on warranty replacement of our windshield due to a leak.

Anne always takes great care of us! This is our second vehicle we saw was on the way and said we wanted it. Anne and Mark always say if it’s not what we want when it comes in we’ll get a different one. Came in, paperwork was quick and easy, and love my new Yukon!Click

Apparently the wrong part was ordered for fixing my car, causing an extra 4 week delay for me to get my car back. The representative gave me an attitude when asked for an ETA on when I could be getting the car back. Was told I would be getting a military discount on the parts but the receipt does not reflect that. The representative stated that the price shown is with the 10% discount applied, but when calling to order those parts right now, I am getting the same price cost without asking for the discount. So I was overcharged and was made to wait longer than I was supposed to.

Selecting 1 star because I can’t select lower. Extremely disappointed in how the service department handled my car repair. Took it in to them because I had gone through three alternators and two batteries and the battery light still kept coming on. I told them it had to be a ground issue. In addition, it needed the spark plugs changed which was most likely the cause of the check engine light. They charged me a service call each for the battery and the check engine light. They said they would remove the check engine light charge if it was the result of the spark plugs. I was also told that they needed to do a recall which they said would be free. Then, the issues began. Dropped it off at the appointed time and no one knew it was scheduled. Then got a call telling me they needed to replace the battery. They said I had to buy a new one before they could troubleshoot further. They put a new one in and still had the same problem. They said the battery cables needed changed, but that they don’t do that. They then called later to see if I wanted the spark plug wires changed, but it would be another $400 even though they already had them off in order to change the plugs. I even talked to a different service agent and he said he didn’t know how they came up with that price, but he couldn’t change it since the wires were already put back on. I then took the “bad” battery back to the store for a refund. The store checked it and it was good. Took the battery back to Chevy and they claim it’s bad. Someone is lying and due to all the bad service at Chevy, I’m going with them. So, after $1000 in repair costs, only got the spark plugs changed and the car is at another shop to fix what I had taken it to Chevy to really deal with. Took a look at my charges again and guess what, they charged for the service fee for the check engine even though it was related to the spark plugs and they charged for the recall. I certainly do not recommend them and I’m just glad this was only a $1000 lesson learned versus actually buying a car from them and dealing with a $30,000-$60,000 issue.

Need more new vehicles but always a great experience. Vitaly is always professional and very helpful when looking for vehicles

Ray was a wonderful addition to your “ team”! He was a breath of fresh air on an early morning car drop off. He is very pleasant to talk to he explained all that they were going to be doing. We were very pleased by all the work that was done on my Car👍. When we showed up to pick up my car, Copy was there to help us get our key fobs that needed new batteries ! As I said before your “Service Team” is the best!! Thank you for hiring such wonderful folks that show a caring for us that bring our car in for service!! 😘🐾🐾

Friendly and fast. Would definitely would recommend.

Professional & efficient. The only glitch is a couple weeks before the soonest appointment was available.

The last 2 times they charged me for something that didnt need to be done and 3 visits ago they locked the keys in my truck and that was pretty inconvenient. Never going there again

Jake and Travis were great. However, the truck I bought was not properly washed or detailed as promised. There literally was still dirt and dust on the outside of the truck after the detailing and washing. Also, the finance guy was nothing short of rude, disrespectful, condescending, and dismissive. When I told him that I did not want his warranty or protection packages, he made statements such as One thing I always ask people like you who do not buy the warranty, is why not? and Well, I bought the windshield protection package and you did not so nyah! just to name a few statements he made in a sarcastic/teasing tone of voice. He tried some high pressure sales tactics that I do not appreciate, nor his child-like tantrum when he did not make the warranty sale. Under no circumstances will I be returning to buy or recommending that anyone buy from this dealership.Edit: This is only the second review that I have written, so I hope this shows how strongly I feel about this.

After experiencing a snag initially, the service manager contacted us to see what could be done to ensure we were happy with the service performed. The service writer helped to ensure parts were in the facility to complete the maintenance and personally checked to ensure the problem was correctly done. The service writer also found an appointment time that fit our schedule.

As always, the service is truly outstanding and the service agent was so courteous and checked me in with a warm professional attitude. My vehicle was ready as promised and it was very clean when I picked it up. The price for parts was reasonable and so was the labor cost. I will always use Alaska Sales for my vehicle needs. They all treat you like family.

We attempted to have an unsafe tire evaluated and safe solution found with the service department. Fail! They offered no remedy and we drove out with an unsafe tire and risk of being stranded in Alaska. It felt as if the service department did not care and effectively kicked the can. This is not on par with the standard of service that most GMC dealerships offer. It was as if “you need us more than we need you” and they lacked customer service. Surprising with the premium that they charge at the dealership. Management was difficult to reach and also appeared to nit value US as paying customers. They ultimately shuffled us to a sales manager who did try his best to find a remedy however, he wasn’t there when we brought the truck in so service kicked the can and we left with an unsafe tire hazard in Alaska.

Anne, Bryan, and Jim were helpful, responsive, and valued our time. Bryan was very friendly and knowledgeable of the 2021 GMC Terrain. Overall, it was a very quick and efficient car buying experience!

Calvin was an absolutely amazing seller, I would recommend all my friends to him! He was helpful, patient, quick and knowledgeable. Thank you Calvin for helping me buy the car I exactly wanted while also making it to my daughters ear appointment on time! You were the best and Ill be coming back!

Jethro was awesome. Ask for Jethro. Went completely out of his way twice to help us in our experience.

I will not go to this place again for service. They would not provide me transportation after I was told they would before I made the appointment. Dawn who checked me in was offering her personal time and car to help me get back to work while they’re working on my truck. but I had to decline Dawn’s offer since this is her lunch hour. It would have been nice if I was also told the courtesy transportation is not available after 4 pm. They have done this before and this will be the last I’m getting my truck serviced here.

Prompt and courteous service and at a reasonable price. I especially enjoy the shuttle service. Thank you!

Justin, in service, went above and beyond! Went in with a bad flat tire and got all new tires at a great price! Justin did a great job at keeping me updated every step of the way. Rest of the staff was also friendly and helpful. Will definitely be back for more service needs.

DO NOT FINANCE A CAR WITH THIS COMPANY, they will LIE to get you to drive away with their car! Especially if they offer you Credit Union 1. Seriously walk away!

Calvin was great. He was very quick and straight to the point. Got us in quickly and got us out as fast as possible. Carl was great also and did all the finance work for us. My only negative is Carl had to talk so much about the extra services, wasn’t his fault though I’m sure. All in all a great experience.

My service advisor Justin Bennett was great! The vehicle was done as soon as possible and he scheduled my follow-up alignment.Two concerns, however. First, a minimum two week wait for service is not acceptable. We bought our vehicle from this dealership because of the service department.Secondly, shortly after I got home, I discovered a large puddle of oil under the vehicle. I took it back right away after talking to Justin and he took it right in when I got back. Since it was closing time, he asked me to leave it overnight, which I agreed. He then offered to get okay for a taxi. Service manger looked at the vehicle on the lift, then turned it back over to Justin. He cleaned up the oil spray, could not determine oil source, and said nothing could be done for at least two weeks (can be dealt with when vehicle goes in for alignment) and to watch leaking until then. The two week wait to even determine the oil source is not acceptable.

Travis Richardson did an amazing job helping me find my next vehicle. He was very patient with me, took time to explain things / answer my questions, and the day I was ready to buy my vehicle he came in on his day off just for me. Jim was also great very fun and uplifting energy from him. The compact SUV I bought is great only problem was some scrachs on it probably from shipping. Travis did take photos of the scratches and said he should be able to get them buffed out for me.

Sales people were awesome! Knowledgable. Answered all my questions. Made it easy to purchase. This was the 4th car lot I had been to and I had just about given up hope to strike a deal.

I was going in for a recall repair on my Pontiac vibe (the only good gm vehicle because its really a Toyota) big Toyota airbag recall so I needed it fixed. I had the worst experience of my life. I scheduled an appointment and went to it. Got there and they said we dont have that appointment in our system. I said well I need it done today because Im busy and this is the only day I have. They say theyd get to it and that I could take a shuttle to where I needed to go. I didnt need or have anywhere to go because I had to drive next city over an hour away to get to a dealer that would do it. So I sat and waited 7 hours! I honestly dont think they would have done it if I hadnt sat there all day. After all that they bent the airbag panel on my dash. So incompetent I wouldnt be surprised if all they did was take the panel off bend it and put it back on. This is after I had to call them over 10 times Just to get someone who could make an appointment for me which apparently they didnt even do.Update: called me minutes after posting this and tried to make it up to me. Wouldnt ever bring my car back here.

I have had nothing but great experience here. I even brought my best friend in 2 months after purchasing a brand new suv and he bought the truck of his dreams and were very helpful and did everything they could for the best rate.

Very poor service experience. Called in and gave “service advisor” info on my truck and what the issue was. Explained to him I had scanned my truck and it has a bad “def tank heater”. Before calling I did my own research and it looked like GM had a special service bulletin and even though my factory warranty expired GM would cover for 10 years or 120000mi. Well “service advisor” took my VIN. Checked and said I was covered to have repair done under GMC special coverage. Also said he made notes of the snap on code I gave him. I asked since this is warranty type work I ll go ahead and have it taken care of. Now advisor let me know they were backed up. Almost 2 months, but no problem for me, went ahead and booked a service appointment. Fast forward 2 months…. Drop my truck off. Get a call the next day saying it will be 1200$ to have repairs done. I am a VERY confused at this point, I ask why not covered. Current advisor (Justin) explained it had been done before and they can only replace once. ( I am 2nd owner of truck so must have been done under warranty) well at this point I am a bit bummed, but if GM can’t cover I am pretty understanding. I explained to Justin I get it and I am very mechanical and have lots of auto tools. I ll just replace myself. I ask to just pick up the truck. Justin then explains there is a 149$ diag fee due!!! I let him know nothing was diagnosed. I supplied the code and was aware of what was wrong with truck. Justin said nothing he could do, but have to charge me to release vehicle. I went in to pick up truck, asked Justin to talk to a manager about it. He let me speak with one gentleman in the back ( didn’t catch his name) and I explained my case. This gentleman also said nothing he could do. Justin then gave me a little discount. But in the end I had to pay 100$ for nothing. I attempted to call and speak with a manager but it appears they are dodgy my phone calls…..so here I am giving a 1 star review on google with rant to go with it. Alaska Sales and Service you are losing peoples trust in the Auto repair world. And Anchorage and Alaska are a tight community, I ll go ahead and let everyone I know not to use your shop. Sorry not sorry.

Bought a 2021 Buick Envision... actually exactly like the one I had built for myself on line 3 years ago without the tech package. Jordan led me through it without being pushy; Jim L was uplifting as I signed my life away; and altho there are at least 3000 features I will never use, I LOVE THIS CAR!!!!

Salesman Travis and Finance manager Jeremy were awesome. Travis was very prompt and thorough in answering all my questions I had pertaining to not only the vehicle, but also the drive from Fairbanks to Anchorage. He went above and beyond to facilitate the purchase during these movement restricted times. Jeremy, knowing the purchase was for my wife as a gift, recommended some stores to obtain a bow and offered some ideas on the reveal. Together the team made me feel like a valued customer and not just a number or sales goal. Truly a great car buying experience and definitely worth the six plus hour drive. Ive found my Alaska car buying team.

My service manager did not write down what I told her I though the problem was. So they addressed the recalls and ignored the problem I felt needed to be done. My truck is 2019 and has 22K miles. My problem was wrapped rotors. I was advised that the pads and rotors needed replacing. So I told them to go ahead. $1700 later my truck was ready. The sensor flashed message on dashboard “premature brake wear” which survive manager ignored. There’s more but I am tired.

I love this dealership. I have been buying cars from them for 20 years. There customer service has always been over the Top. From finding me the right vehicle to taking the time to show me the ins and outs of the vehicle. They have always treated me like family and they never forget who is a loyal customer. I love my new truck.

Very disappointed in the service from this place. Purchased my vehicle here and figure I get my repairs done here. First repair they tried to charge for a diagnostic they ran that I did not ask for. Second time around, I was booked to repair both my rear shocks and my transmission line pipe and cooler hose. I booked this appointment so far in advance just for them to tell me that they couldn’t replace my shocks because they didn’t have the parts for it. Prior to that, my advisor Cody took nearly 2 1/2 weeks to call me with the quote for my shocks! I had to call to speak to three different guys on multiple occasions to narrow down my quote. Cody finally called the day before repairs with the quote just to take it in and not have it replaced. Now I’m sitting with two rear shocks that need repairs and no kind of timeline of when the parts will be received. I dropped my car off in the am and had I not called, they wouldn’t even tell me my vehicle was ready! So disappointed!

My experience with trying to get my truck fixed has been horrible. This was the second trip to Anchorage to get this repair fixed. The first time I made the four hour trip after having scheduled an appointment to have oil cooler line replaced I spent several hours to be told the oil cooler line was in fact leaking and they didn’t have one. So I would have to make a second trip to Anchorage to get it replaced. I told the service writer that since the nearest dealership was 4 hours away bringing my truck In for warranty work was a pretty big inconvenience. I was told that is why you buy a used vehicle.After the part came in, while scheduling my second trip for the same minor issue, I informed the service writer that my truck was having intermittent issues starting. It would click after the ignition was turned, it would do this several times but would eventually start. I videoed this happening. And researched that it appears there is a starter issue with my year Silverado.After bringing my truck in for service I was told the video wasn’t needed. It had to happen in the shop. And after the oiler cooler line was repaired was told the truck started fine. I informed the service writer again that this was an intermittent issue.Since returning home this issue has happened several times. My wife called and the solution was to drive two vehicles up to Anchorage and leave the truck for an undetermined length of time. As we are both employed, this is unacceptable.

I arrived in Alaska at 1:00pm. Anne Kuhl picked me up at my hotel, and a few hours later I drove off the lot in a brand new Chevy equinox! Everyone at the dealership was very friendly and knowledgeable. I had a wonderful experience! Thank you everyone!

Great buying experience. No hassle, no pressure. They even brought a car in from the valley so we did not have to drive out. Dan and Bryan gave us a great deal on our trade and our new buick!

I had an appointment for 10 am for oil change and tire rotation. I was there for 3 hours. No one gave me an update until two hours in. Justin said there was not an explanation for the long wait but he apologized.

From the moment I entered the service area I was greeted and questioned on my specific reason and concerns for my visit. Cody was assigned my case, and was very thorough and clear. Ken, the shuttle driver, was an unexpected plus and provided a much needed service. All in all, a team effort made my repair needs worry and hassle free. Thanks to all.

Kind, friendly people who try their BEST!!Great skills, attention to detail.Thanks all!

Great dealer to work with. Always treats you fair

I recently purchased a 2014 Chevy Sonic from these people. They said they did a 101 spot inspection to assure everything was fixed. They even replaced the thermostat, at least that’s what I was told. There was also a crack in the windshield that they said they were waiting on parts. 3 weeks have gone by, the salesman (Bryan Scott) refuses to return phone calls about the windshield and now the car is in the garage with an estimate of $800 to fix the engine. I learned my lesson the hard way. If you want a trustworthy vehicle then steer clear of this place. They will rip you off.

Really appreciate the work from Calvin and Michelle. I’m glad I had t

Great service was offered a fair price for my trade in and one of the best thing was you guys didn’t charge any over MSRP like the other dealers. That’s the huge thing that sold me to this car is you remembered that you still want customers after COVID is over. Over charging now to get 4K might have the other guys lose customers. I will always support this company due to the fact they are not doing this.

Absolutely terrible service up to this point with the service department. I took my GMC Truck in for a service engine light, paid for service which did NOT fix my service engine light problem, the vehicle was returned to me (service ticket still open) with the understanding that the service shop had a service call in and were waiting a response to fix my issue and would call me when they received a response. I have still not received that call, after numerous calls from me to the service man who received my vehicle AND assured me he would call within a few days. Its been close to a month, so no call and no fix action for my check engine light issue.

Great team! Jordan was fantastic with my wife and I as we worked on finding the right vehicle for us. And Jim did a great job walking us through the finance piece.

Great customer service!! I told Cal what I was looking for, and he quickly found the best fit for me. And Melissa was very accommodating, answered my questions during the test drives. Jim went to work and the paperwork and was done so efficiently.Thank you taking care of my vehicle need so professionally, but also in a very relaxed-comfortable way.Merry Christmas 🎄

Great service. Calvin was awesome. Love my new truck.

1st off I made an appointment online and when I showed up they had no record of me making an appointment, even though I had an email confirmation saying that I had one.2nd all I asked for was a oil change, tire balance and a tpm sensor reset. I ended up getting a tire rotation with all my wheels in the wrong configuration even though I specifically asked not to do one (my wheels are proper directional so they belong on a specific side of my truck)3rd after I took my truck back to put the wheels back on the proper side they were supposed to be on I noticed my lug nuts were all scratched up. I asked them what happened to them then and they simply responded that “it happens sometimes” so I told them to fix it. After that whole mess I come back to see what they did to fix their mistake and they colored on my lug nuts with a black sharpie marker.. I was furious and in disbelief that a company would do something like this. (Still have scratched lug nuts with SHARPIE MARKER on them. issue was never resolved)4th I still have a TPM sensor that isn’t reading my tire pressure.Needless to say it was the WORST service I’ve ever experienced and strongly discouraged everyone and anyone to never go to this place.

I dont like buying online but this team can be trusted. I recommend them.

They know what they’re doing, you keep all of my service records. I have o fear that you are going to say that I need things that I don’t really need, and pricing is not based on some guy that wants to charge whatever he feels like. Peace of mind goes a long way for me.

I have been using this local alaska owned dealership for 20+ years either purchasing my vehicles here or having them serviced in their department. I’ve always found the sales people to go the “extra mile “ to get me great deals and assure I have variety to choose from that would be within my pricing range. From used to brand new vehicle purchases or having my cars or trucks serviced, I’ve always been treated very well and git excellent customer service. I’ve forgot a couple times about appts & annual necessary servicing in which their department has always notified me before that time comes, saving me wear n tear on my vehicle, keeping them running excellent. If I’ve needed work they’re very happy to explain in detail why or what is needed. I’m extremely happy and will continue to return to alaska sales and service for all my vehicles and servicing. I also really appreciate the fact it’s 100% alaska owned dealership. You can call me a very happy customer whom will return and refer my friends and family to check them out for their automobile needs.

It took too long to schedule an oil change, the dealership needs a quick lane like Kendall Ford does.

My experience at Alaska Sales and Service was like no other, I don’t think I have ever bought a car with the process being so easy. My salesman, Calvin Graham listened to what I wanted and many times throughout the entire process wanted to make sure I was happy. Being from outside Anchorage, we were able to fly in and everything was ready for us to sign and drive thanks to our salesman and Business Manager Scot Coberly. Honestly, I can’t thank you enough for having such a great team.

Daniel was fast at get me the info I needed for the truck we where purchasing. Really easy to work with.

They are in the business of selling cars not making customers. Disappointing when you want to buy a new vehicle and they are shady and unprofessional. Never will I come here again.

One of the best experiences I have had at a dealership. Michelle was wonderful!

I bought a brand new 2019 Chevy colorado and not even one hundred miles in I started to have transmission and torque converter problems. Took it in and they said the factory put in the wrong fluid and then expected me to pay for it, even though Chevy was full aware of the problem and even instructed dealerships to take care of the issue.Then I had my driver seat upholstery split on me a few thousand miles in as well. They tell me I need to take it in to have the seat authorized for warranty repair, 3 separate times and 3 seperate trips for them to tell me the part has been sent back. Each time it has taken them at least 2 weeks to notify that the part was in and another week for them to return my phone calls and voice-mails trying to schedule an appointment. So now I have to wait another month for them to have available appointment. Lets hope they dont send the part back again.If this is how the service is day to day, I wont be purchasing another vehicle from them again.

My salesman, Jake, was knowledgeable and prepared for the questions I had about a transit purchase.

Gary, the service representative, was informative and considerate. He keep me update about the problem with my 2002 Chevy truck and time it would take to complete the repair. I had a positive experience with the Service Department of Alaska Sales & Service. Thank you.

Very pleasant. Staff was polite and respectful. Dealership was clean and presentable.

It took 4 appointments with the dealer to get a defect fixed that came with my brand new vehicle. The dealer would say they would call when part arrived... they did not, if it were not for me following up my vehicle would still be waiting for the service. They scheduled me for a Sat appt and did not inform me there is no shuttle services on Saturdays so I was stuck there without a ride. That Saturday they kept my vehicle half the day only to say sorry we can’t fix it today because now there is a recall... this is something that should have been discovered when I was being checked in for the appt. what a complete waste of my time!! They replaced a headrest that was not broken with the new part creating two problems instead; I then had a broken headrest in one row of seats and an incorrect headrest in the other row of seats which affected its functionality. When I inquired about them putting it in the wrong seat the service person Justin lied to my face saying “when they looked at the seats this one was broken as well” - this is simply not true I have had kids sitting in that seat for months and never had any issue with that headrest. A better person would own up to their mistake, apologize and make it right. I was disgusted with his actions. He did tell me (upon my insistence) that he would order correct headrests for both rows of seats and a trim piece that was also overlooked and did not get ordered when he said he would. When I showed up for my appt. the fourth time Justin had the day off and I worked with a new service manager. I expected things to be smooth sailing from here after them making such a big mistake. It was most certainly not. I got very frustrated that the dealer still didn’t have their stuff together. There was still confusion over what the problem was and what needed to be fixed. I stood on the concrete floor of the garage for 50 minutes while she pecked at keys and then hand wrote out service orders. What if I were a little old lady? This is completely unacceptable to be so disorganized, to make promises and not deliver, to make blatant mistakes, not take responsibility and to blatantly lie to people. On that fourth visit I was so mad I asked to see the manager and he said he will look into things and try to make it right. By the end of the day they were able to find a headrest for both of my rows of seats (they did not order one for second row as promised but they were able to come up with one that day somehow after me ranting to manager). I will not be going back to this dealer. I will try my luck at the other one in town and hope they are more competent and professional.PS I don’t want to here about how Covid has impacted your business. It has affected us all and your employees should still act professionally and be competent.

Had a wonderful experience here!! The sales manager was great didn’t try to wheel and deal I gave him a price I wanted for my trade in and they made it happen!! I love my new car!!! Thank you guys for a job well done, I will definitely be sending friends and family your way.

Timothy Kelly at AK Sales & Service has done an excellent job helping us with our purchase of our new Silverado P/U. I highly recommend purchasing GM products at AK Sales & Service.

I have dealt with this dealership at both locations for over 50 years and have always been provided with timely and professional service wether it be during a purchase or service visit.. I have found all Ak Sales staff to be well trained competent and willing to listen and provide the kind of service I need to supply me with vehicles and service to keep my fleet running and my customers happy.

The sales team I met with listened to my needs and met them. I live in a remote village and they helped coordinate the delivery of my new vehicle. I am very satisfied with my purchase and service received.

Bad attitude and wrong tone of voice from Justin, service department consultant, unwillingness to assist with any concerns for vehicle other than an oil change. It’s disrespectful because the scheduling doesn’t work for us, hence it’s done in advance just for (Nick) to Wait 3 long hours in the lobby since shuttles don’t operate on Saturdays and didn’t even get notification when truck was ready. Either service consultants need more training in customer services or get no recognition in their work, however that negatively is not something anyone wants to deal with!

Great it’s the 5th vehicle we have bought because of the sales model and no high pressure or send in the closer games.

Anne Kuhl was my sales person and she was great. Went out of her way to make my experience wonderful. Went back and forth for me to get me a price I was happy with. Had to go through a couple of vehicles because both were in valley and one was a courtesy vehicle. She found me another Acadia which cost $2K more and worked with me and manager on price I was happy with. You need more sales personnel like Anne in your company. Overall experience was good and working with Anne Kuhl was fantastic.

Update 4/22 - Had a manager from the dealership get in touch with me and get the matter handled very quickly! Ended up finding the plates and getting them to me the next day. Good on the dealership to get this taken care of!I really do hate to be one of the people to leave a bad review of an establishment but this is unacceptable. After purchasing a vehicle cash from this dealership, Ive waited patiently for two months for my title and plates/tags to come in. When the issue is brought up, I am not getting straight answers as to when the paperwork was filed and the status of my plates and no call back from the title office. The temp plates are now expired and I have to wait for them to come in to drive a vehicle I paid 21K with a $199 doc fee and $30 DMV fee included to have the paperwork done in time. I could have taken this fee and gone straight to the UMV to get this done same day.

Michelle took great care of me. Ensuring I got what I looking for in my new Cadillac. Carl made sure I understood all the purchase options and made the paperwork process easy. 5 Gold stars for both! ⭐⭐⭐⭐⭐

Great experience! Drove in with a Jeep and left with a brand new truck!

Cody was phenomenal, he provided exceptional customer service and addressed all of my needs and concerns.

It was quick and amazing. Thank you for helping me get the vehicle of my dreams!!

Going into the dealership under the circumstances I was placed into, both James the salesmen and Carl in finance helped ease my way in looking for a vehicle. They were polite, listened to my needs and wants, gave me the time needed to process the whole buying process. even let me bring my dog inside as well! At the end of the day, I drove off the lot in exactly what I hoped for. Much appreciated!

Justin was good to deal with and apologetic, however waiting 3 weeks for warranty service then they dont have the part, even though I told them what the problem was then its another 3 weeks to get a new appointment

Poor customer service and communication, not willing to do the basics of their job. Very unorganized way to do businesses. No one can keep track of your personal information to get ahold of you. Takes three plus months just to not get our permit plates in and they are “unable to issue a new one”. Over all terrible experiences with Michelle and don’t recommend Alaska sales on fifth avenue for purchasing a vehicle.

Let me tell you what Ive been all around the world on that Alaska Sales & Service theyre top-notch bunch of service and sales people if I was going to buy another car right now Id be going right there anytime you need some service done on your Chevys thats where you need to go

Horrible customer service. They do not keep you informed, nor call you back unless you leave multiple messages. After being rudely treated by Cody in the service department. I asked to speak to his boss. Instead Cody slammed the phone down hanging up on me! Over and over I’ve returned my truck to have the aftermarket digi shield applied correctly. Kevin told me that I’d receive a partial refund... That was a lie. I will NEVER buy another vehicle from Alaska Sales and Service. This place has HORRIBLE customer service!!!!! They are only interested in the sale, NOT the customer!!!

Calvin and Jordan and Jim were amazing!! They only showed us what was in our budget and were very friendly. They did not try to upsale or make me feel obligated. They negotiated well and gave us exactly what we wanted. They worked hard to help us out. Once we got our new car we went to dinner and came back. Someone broke our window and stole our belongings. We messaged Calvin and he offered us a place to stay. The next day they called all the auto glass places sadly it was Saturday and all of them were mostly closed. They were so friendly and my husband and I felt so taken care of! I love that they are family owned and local.

Jethro was amazing! My husband called Ak sales & services to see if the suv I wanted was available. Jethro went above & beyond answering all his question. He called me before I went to the dealership to introduce himself. I emailed him all my bank application and when I got there the suv I wanted was already ready for me to test drive. He was super professional and friendly. He answers all my question and was super kind to my parents. The whole process was a breeze!

I had a great experience at Alaska sales &SERVICE MR,KOVALENKO &Mr Decker was very helpful,in helping me buying my 🚗

They were wonderful to work with. Travis even drove the new Trax out to the Valley for us.

I stopped in to get my first oil change a week prior. The service writer was very snide and condescending. He asked if I had an appointment.. When I said no, I didnt think I needed an appointment for an oil change. So we made an appointment for a week later on the 30th @ 9:00 am. I dropped the truck off at 8:00 am. At 5:00 pm I still couldnt get an answer as to if it was ready or not. After several attempts I asked to speak with the General Manager. James came on said it would be ready in about 10 minutes. This is after you already had it for almost 10 hours for a scheduled appointment at 9:00am. I ended up having to take a cab to get it. I made arraignments to be dropped off but I couldnt have them wait all evening on you. The only reason you got one star is because you didnt offer anything lower than that. You will not see that truck, or me, ever again. Best of luck. It appears you will need it.

Staff was friendly and the work was done well and on time.

I dont know why I continue to support this business. From the moment I purchased a new vehicle from them last summer it was a negative experience. Today I arrived at 8:15am for a scheduled appt. After waiting in line for 20min + I was able to check in only to be told my appt was for 7:15am and that I couldnt leave my vehicle. I would never book any appt for that early and the fact they refused my vehicle for a 15min job was ridiculous. Way to flex your power, Alaska Sales and Service. Just like the buying experience for a $65K vehicle you have continued to disappoint with maintenance. I suppose you thought denying my appt was teaching me a lesson and youre absolutely right. The lesson learned is to never use your services again.

The service representative Dawn was nice and polite. Seemed interested in getting my Denali 1500 look at for the camera problem that I have, (seems my front camera goes on and off at intersection with no vehicle around. I had too take picture this time to show them.She keep insisting that there us a problem and showed her service guy the pictures that I had taken, They finally figured out one of the camera sensors was too sensitive, so made a another appointment so will see

Great service. Been using them for 33 years

My fiancé and I’s experience was absolutely wonderful working with Michelle Petrisko as she was kind, patient and so willing to make us the best deal possible.

I made my appointment online for an oil change and an added note to check my windshield wiper switch. When I picked up my vehicle, I noticed on the invoice the oil change had not been done. They wanted me to leave my vehicle again and come back later. I was on a break from work and was not able to do that. I have a busy schedule so this was the best opportunity for me to get this done. This is the second time I have been in for service and only one thing is done from my request. Last time I went to another vendor to complete my request (air conditioning fix) since they were not able to get it done. I was told on my last visit that they can not handle doing more than one thing at an appointment. I find that disturbing.

This was a good experience. I had to have my sons car towed to the dealership over the weekend. You guys got to it first thing Monday, called me to let me know the issues and had it all ready to go by the end of the day, pretty awesome.

Great overall experience, thank you.

I had a great time with the salesmen. We laughed a lot which made the time go by. Thanks for a great car!!

Great pics

Had lots of difficulty getting the appointment rescheduled due to customer service representative not returning emails. Had to schedule a separate appointment due to incompetence. Upon arrival to the service appointment, what I had asked to be scheduled for was mischeduled & had to be fit in. The service representative told me he would tack on a free alignment check & engine filter replacement instead of charging me, due to the error along with my oil change. I waited in the wait area for my vehicle & he comes out to tell me that they didnt have me scheduled as a wait for vehicle. I assured him I would indeed be waiting. I watch my vehicle go up on the rack from the waiting area. Shortly, its done with the oil change. A new service representative comes out & tells me my vehicle is done. I asked about the alignment check & she tells me thats not listed in her paperwork. I told her I had indeed scheduled for that & spoken with my initial representative about it, then she made a comment about having to wait for a certain person. I told her that I would be willing to wait & she asked if she should bring the vehicle back in. I said yes. Within 10 minutes, she is back telling me the alignment was good. I told her that I disagreed as the vehicle pulls hard to the right when being driven. She got snippy & handed me my paperwork & then walked away. I paid & left then went straight to South Anchorage Chevrolet to have them check the same things. Interestingly enough, the alignment was confirmed to be off, nor had the engine filter been changed. Had to pay for them to fix the alignment that Alaska Sales Body Shop had supposedly fixed back in February after an accident that had occurred back in December of 2019. Also had to pay for the engine filter to be replaced as it hadnt been replaced since I purchased the vehicle back in July of 2019, yet I had had a previous oil change done at Alaska Sales Service department in April 2020 & was assured then that it had at least been looked at. The South Anchorage Chevrolet service technician stated that it was clear it had never been looked it in the 14 months Ive had the vehicle. Very unimpressed with Alaska Sales at this point.

These people work really hard to get you want you want..great overall experience. Loved Michelle

Great people, Cody went out of his way to help me. He even called me to check on it engine light on and helped me fix the problem.

I appreciate Calvin, he went above and beyond helping me find the car of my dreams !He was very knowledgeable and thorough. I will be glad to refer my friends and family to him.

Service was completed quickly. Staff was friendly and professional.

My sales person, Anne Kuhl was wonderful.However, I was disappointed when I was told that I would be notified when the car I wanted to lease arrived in anchorage. I was not. Then during financing I was given a quote, agreed to it and then told that they accidentally forgot to add in the APR. my payment dramatically increased. I was told by the dealership manager who provided the quote, “ I’m sorry I forgot to add the APR, I’m human”. If this was anyone else’s mistake, other than the dealership manager, I would have felt better. Knowing the the mistake came from the top person who MANAGES the dealership, this is problematic. He then told me me I couldn’t adjust the apr because it was a lease, then “magically” was able to find me a lower quote. I know salesmen and not known to be trustworthy and this experience proves that it is still accurate. Overall, not really impressed with my experience. Other than, Anne who was wonderful and kept my five year old happy while we waited there for 5 hours. I love my new car, did not love the experience. My last three car purchases were from Lythia, I chose Ak Sales to see how they compared. Again, not impressed.

Calvin was amazing and made our experience enjoyable. We were impressed with his knowledge of the vehicles and his ability to answer our questions.