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Bill DeLuca Cadillac Service
339 N Main St, Andover, MA 01810, United States
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Bill DeLuca Cadillac Service

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Review №1

So I needed a new inspection sticker, and the sign outside the building says that the shop is open till 5. I rushed straight down there after work, and arrived at 4:05.. After talking to the receptionist, a service manager informed that it was too late in the day for an inspection. And, The guys are already starting to break down and clean up for the day.At this point I said, But your sign says youre open till 5. To which the service manager replied, Well the inspection takes about 40 minutes, and it takes the workers 40 minutes to break down and clean up. I instantly called him out on the fact that a state inspection should never take 40 minutes, and that his workers shouldnt be closing up shop until after the hours of operation.To be honest, if it wasnt for the warranty on my vehicle, I wouldnt go back there. I do not appreciate someone trying to lie to my face, just so that they can have an easy day at work. Especially after I rushed down there immediately after working an 11hr shift... Youre in the service industry, so there is no reasonable excuse for you to treat someone this way. If you cant provide services to people after 4pm, then maybe you should change your sign that states the hours of operation.

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  • Address:339 N Main St, Andover, MA 01810, United States
  • Site:https://billdelucacadillac.com/service.htm?utm_source=google&utm_medium=organic&utm_campaign=GMB
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car battery store
  • Car inspection station
  • Car repair and maintenance
  • Diesel engine repair service
  • Oil change service
  • Radiator shop
  • Tire shop
Working hours
  • Monday:7:30AM–2PM
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
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