Yesterday my delivery included this half gallon low-fat chocolate milk two weeks past it’s use by date. Assistant manager notified as manager was not present. I noticed the date as I was opening the carton to serve some to my grandson. Beware even reputable grocers miss some important health concerns.

I didn’t get all my items in the shopping cart and there were two employees loading my cart! And, not one of them offered me help out and my order was over 200$ I called to talk to the manager she never offered a I am sorry for your inconvenience mam let me check with customer service. Instead it’s let me transfer you to customer service were it rang back TWICE! Then the young man answered knowing I was transferred saying well I have a line of customers here! I politely asked so why did the MANAGER transfer me? He said I don’t know. Do you know what you left? I said I didn’t leave it. It wasn’t put in my cart . Not once did he apologize but wanted to transfer me again!? Really? And he was customer service?

This is a picture of Topo Chico loose bottles. For some reason they take them out of the box. No one wants a warm Topo Chico single, so leave them in the box and put the singles in the fridge. Your welcome.

This place is worse than my nightmares. Always not a good experience. Why do they install check out aisle that do not work? Why can I not get basics here? Why when I do online ordering half my order was not filled but when I walk in I find the majority of what is missing. Only giving it an extra star because well they have food to survive.

Absolutely the worst experience. The woman working the deli was rather impolite and rude. She treated me like I was bothering her for lunch meat. I then waited forever for some chicken and finally just left. There are never any spacers at the checkout so your stuff is mixed in with the person in front of you. There were also no baggers available. This was just before noon.

Their pharmacy is making it exceptionally difficult to get the follow up Pfizer vaccine! We were told it was a 45 minute wait. We came back later at 7:00 pm. We were then told they dont give vaccines after 7 yet it isnt posted anywhere! After taking issue with this, they later said they dont give them after 6 pm! Which is it?! Then they acted like I need an appointment but NO ONE AT ANY TIME OFFERED TO MAKE ONE FOR ME NOR DID THEY TELL ME THIS WHEN I HAD THE FIRST SHOT! How many people give up and walk out when this is supposed to be a simple process?!

Ever since they wiped out the self checkout registers at the grocery end, everytime I shop there are long lines. No employees up front to help check out. You are pretty much forced to use self check out… it’s ridiculous.. standing in line for 17 min while pregnant is not fun

Friday June 11th, 2021Today I was worried because I was running low on one of my two prescriptions that I have to take, and unfortunately my doctors office would not open back up until Monday for me to request a refill on my heart medicine. But luckily my local Dillons pharmacy had me covered, and had both of my prescriptions filled for me. They saved my rear end and probably didnt even know they did, they were just doing the great job they always do. With my crazy sleep condition maybe I have signed up for auto-fill and didnt remember?? So I started thinking...they have done this great job, for at least the 10 plus years I have been living in Andover and going to the Andover Dillons. So I called the pharmacy and they patched me through to Tony the store manager and I talked to him directly. He was a nice guy and was thankful for the good feedback. And I told him that I am thankful for the excellent job the Andover Dillons pharmacy does. But I also told Tony, its not just the great pharmacy its the entire store. The meat and seafood departments, the produce department, the dairy department, and for a hungry guy like me who loves to eat the great deli and bakery departments. The people in grocery also do a good job, not only keeping things stocked but setting up good displays on various products.The Andover Dillons is a fantastic store, from pharmacy all through every department, and the staff are great too. Keep up the good work guys, on a excellent store.

Surprisingly, they sell clothes in this grocery store. I got two cool Star Wars shirts for $10. Oh, and groceries at a reasonable price.

Their return policy stinks and the lady at the customer service desk doesn’t help matters. Don’t buy anything you think you might end up returning and lord help you if you don’t have a receipt. Forget it then. TERRIBLE attitude at the desk.

Great store, clean, everythings fresh and organized. Staff not do friendlr

I like this Dillons, I liked it better though when it was open 24 hours.

If my DR sends over a prescription - it wont be ready for 3 plus hours... sometimes longerIf you go to buy Chinese food - they will be swamped and take forever to get service while the lunch meat/cheese slicers hang out on their phones. Management told me that arent cross trained and gave me the feeling he didnt care about people waiting.(Seemed like a slam dunk to train deli counter employees how to help out during the supper rush but MGR shrugged off my suggestion)Multiple times their advertised specials and coupons I downloaded do not work - if you go to the help desk for them to fix it - expect a long wait as the investigate whether you are trying to scam them for the $7ish bucks they ripped you off. Marcy at the customer service desk was extremely rude and didnt understand why I didnt want to wait for her elderly self to go find the 5 items that didnt scan correctly, then wait for her to figure out how to fix it. She was even more rude when I said just to return the items for a refund as I had supper to make. She obviously should not be in customer service.Ive shopped at many Dillons for years, but for how nice of a town Andover is, this is the worse one Ive ever been to. Will only shop there for convenience

I would give Dillons 5 stars but due to the fact that when I bought sushi for myself and my son, I found a long gray hair in the last two sections of my spicy tiger roll two days ago. If it had been one of the first two sections, I would have immediately taken it back, hair and all, but I keep it for my dinner instead. I still plan on buying sushi from Dillons because my son loves it but Im gonna be inspecting it a little more closely next time.

Good store, great selection, very nice Chinese buffet.

Full size Dillons. Clean and friendly. Highly reccomend this location.

Convenient, clean, some what courteous staff, good selection depending on what products you are shopping for.

I keep coming back hoping this store will improve but it gets worse. No stock. Fruits and vegetables are sparse, moldy and outdated or close to it. Same with meats and dairy. Have to bag your own groceries even at regular checkout. This is one essential business that should not be suffering during the pandemic. Get some better management.

I had an order delivered for about $10.I was ordering online and seen they had my stuff in stock 2 Breyers ice cream and 2 baked tostitos. Then, the items were out of stock while I was still shopping. The lady who delivered my groceries was not friendly and she wreaked of cigarette smoke and when I started to put my items away cigarette smoke came out of the grocery bags! I will never have groceries delivered from there again!!!

They do not follow their policy and will kick you out of store even though the policy says you don’t have to wear a mask if you have a medical condition. I have filed a complaint with corporate since Ann and Dan the two managers don’t want to follow store policy.

Overall the store is decent, but one particular experience really brought to light how bad the night service is. I had a large order and the only registers open were the self checkouts. These machines cannot handle large volume orders. The employee overseeing the self checkouts was perhaps one of the rudest people I have come across in any store. She proceeded to stand there and watch me struggle to checkout without offering any assistance. This would be remedied by having a normal register open at night and hiring employees who are more friendly and helpful. This experience has made me consider shopping elsewhere.

I think this place is good to go ti I go there alot not to expensive I use there app to it helps out

Really nice grocery store, well kept, eggs are at weird location next to frozen foods.

The store itself is fine however I ordered a large candy /pop bouquet for my husbands birthday. It was to be delivered today in the am because they leave by 2. It just now got delivered at 13:30. No time to enjoy it throughout the day. I expect if they tell me it will be there in the morning then it will be. Then I get a pic of it and it’s not at all what I asked for in it. Just overall not impressed.

Vann in the produce department was very helpful and nice.Outstanding customer service. Will be back.

This place needs new management, it has to be the worst Dillon’s I’ve ever been in and the pharmacy is a joke.

Most of the employees go beyond expectations when it comes to serving your needs and being very kind. I felt welcomed and felt comfortable strolling around the store for almost half an hour, and was delighted to find the samples offered around the deli section. I got a Dillons card that Im going to register with because it will save a few bucks; I intend to be a loyal customer from now on!

Excellent store. Excellent staff.

I was impressed. Staff is friendly and courteous. Large selections, clean and fresh. Prices after very reasonable on most of the items. Wife selection of both produce and merchandise items. Parking lot is maintained, does not have buggys left all over which is a plus for your vehicle. Overall I recommend this Dillons in Andover.

No toilet paper, no paper towels, no dishwashing soap, no body wash, minimal on meat products, minimal on frozen produce, little effort being done to restock. Extremely embarrassing Dillons. I think I am done being a loyal customer.

I enjoy this Dillons a lot! I love the way they have fresh fruits for kids to enjoy while youre shopping. I love the artisan cheeses and the well stocked salad bar. The deli doesnt always have all the different prepared foods available, but the Chinese deli is always fully stocked. There is even an organic section for people looking for those sorts of things, not a ton, but a few items. Great prices on fresh chicken breasts and I good price on fresh shrimp. This isnt the most cost effective grocery store in the area, but it has almost everything youll need. Polite workers too! Will continue shopping here for certain items where the prices simply cant be beat.

It is a very clean store, all the employees are helpful and friendly and they have a great selection. It would get 5 stars but they integrated the organic/healthfood section into everything else and did away with their bulk nuts and grains. Since this was about the only reason I still shopped here instead of Natural Grocers I dont suppose Ill be back.

I needed some assistance and waited at the costumer service counter for over 10 minutes. No one else was in line and they completely ignored me while knowing I was there. Went to walk around the store again to find someone else for help just to find out they didn’t carry the product.

Its the only grocery store in Andover so its always pretty busy. It is worth the wait, great prices and huge selection. Big salad and soup bar with lots of options. Bakery is amazing, lots of choices. Great deli area with amazing customer service.

The toy isle. Forget sweets. Toys rule. A sale too.

Good deals with Dillons card. Salad bar, Starbucks and Pokemon stop while you shop. Employees could use a little more training in bagging food, treating salad, bread 🍞, and chips with a little more respect. Great produce section with tons of variety for those who dig the culinary arts.

Until they stopped having good sandwiches and hot food to go at the deli I would have given a 5 star but not any more

My buddy and I grab lunch there probably 3 times a week if not more. Shout out to the staff in the bistro department. Theyre always super friendly and willing to help. The food is always super tasty. Also wanna give a shout to Phyllis the deportment manager as well. We are in there so often they know us on 1st name basics.

I like this Dillion’s but I just drove in the freezing cold at 5am to get some NyQuil. Try to get in through both doors. Both locked. Called the store just find out they open at 6am when they advertise open 24/7 online. Please correct your hours to accurate hours so avoid people from driving out to a closed store

The restrooms were clean. The food was good. The salad was big enough for 2 people. I liked that with the combo meal you have a choice between fries and 3 flavors of yogurt, between a soda or tea and a shake.

Today, 6:45 pm . While eating near the Starbucks, I was surprised and embarrassed as my family and I watched one of your employees, Mathew, stand and hit on the the two girl Starbuck girls in a very loud manner. Obviously he had nothing to do. The girls were being polite enough to stop working as he told story after story! This employee is doing a disservice to your fine store that my family shops at frequently..

Love the people and the place. Would have given 5 star.Except they just re-arranged/remodeled the store and I CANT FIND ANY THING!

I love this Dillons. The clicklist is great and the service in store is great in every department. I have been shopping there for years and have yet to have a bad experience.One time my 5 year old was walking and spilled the hot coco she just got and was so embarrassed and was crying. And a manger was so sweet and got her a new one and made her feel better.

Very clean store with friendly employees. Sushi made fresh daily and it is not bad coming from a grocery store. It has real butchers and the meat cuts look good as well. Local fresh produce is why I gave them four stars.

A quick bite to eat. Hot, fresh from the deli filled our hungry tummies after hours of traveling from Oklahoma. Levi, our cashier was very friendly. If we had more time, we would check out the whole store, it is huge and saw just a fraction.

Normally I have always enjoyed the employees and the service. The store hours changed and are still posted online as being 24 hours. So when I got there this am the doors were standing open. I walked in and shopped. There were at least two employees I passed and another customer. Noone said anything. We did not find out until we asked someone why the registers were all closed. The other shopper was surprised as I was and we were asked to leave because the store was not open for another 15 min. I will be calling back to talk to the manager. The employee that locked the doors behind us was really rude. This whole situation could have been avoided by a few simply things like closing the doors, posting hours, and changing them online to name just a few.

This Dillons has short checkout lines, and the customer service is very good. If you go early in the morning, around 10 AM, there are some great woo hoo deals, and other discounted prices on meat and other products. My favorite part of the store is the sales rack in the beauty section which has many items at deep discounts.

Clean and modern grocery store. Reasonable prices and good variety of merchandise beyond food goods. There is a jeweler in the place. Good location. Close to everything.

I love this grocery store! Today at checkout the 2 gentleman Riley and Joe were so helpful and nice. My daughter was asking me over and over for some quarters for the candy machine. Joe who was bagging my groceries gave her $1 so she could have 4 tries at the claw stuffed animal machine (I never let her play that machine). She returned saying that it wouldnt take the quarter and he told her to just keep the $1. Thank you Joe for making my daughters day!!

Clean store with ample isle space, nice staff who are always willing to go above and beyond to help. I enjoy seeing people smiling and enjoying their jobs. I recommend this dillions over any other because it is more tidy and a greater experience.

Love this store. Bright, always clean and helpful staff. I come for the olive bar, and always find so much more in fresh produce and great meat specials.

One of the best Dillons in Wichita. I may be a little biased as a former employee, however, I did see behind the scenes how hard the managers work here . If you have a problem or issue just speak with someone in charge and they will handle it no questions asked. Martia is the best!

New to this area. I buy my steaks from Krogers in The Woodlands Texas. I am working here until july. There was no selection. I paid 22.00 for two thin rib eyes. The were tough as boots with no taste. Really like dillons/ Krogers for most everything.

The employees who work here are always willing to help you out with whatever you need in the store. I couldnt find where they had moved crystal light. Kallen walked with me until we found it. He was a polite and respectful young man. Andover Dillons has the best produce.

Shop here weekly. Love it! Like the hand held scanner, get in and out quickly

Found some GREAT sales on Christmas gifts. My checker & bagger were a HOOT!! Appropriate friendly conversation & jovial mood.

Dillons was clean, courteous and convenient, as always. I am getting a bit weary of their drinking water refill station being out of service. Its been a week this time. Something needs to happen.

We used to order from the Deli nearly every week to cater food for about 30 people and they did a good job for the most part. One week, they overcharged us by one $30 item, and made us jump through hoops to get the money put back on the card, even though it was 100% their fault. They have not only lost our sandwich business going forward, they will also never get any of the nearly $15,000 a year in gift cards my company has purchased from them over the years.

Shopping always positive experience. Picked up Chinese to go and was extremely disappointed. They must have changed how they fix their chicken, it tasted like frozen chicken nuggets and the sauce was watered down and flavorless. I always enjoyed their Chinese in a pinch but this was awful.

I used the customer service desk here to take care of a couple of things and they were so nice and helpful. The store is clean and well stocked and I got the help that I needed!

Did click list. ALL my taco shells are broken! Taco Tuesday is ruined!

The flower shop is one of the best! I had a problem with some roses opening. Their Manager Sam and her crew are Fantastic!! They replaced the value of the roses since I no longer was dating her, with Poinsettia s in late Nov. And THEY ARE STILL ALIVE!!

Very clean! Everyone is nice...easy to locate everything. Great place to get groceries!

Food is good as are the prices. The employees always treat me well and take care of everything. Always a pleasant experience.

Friendly, knowledgeable help. Easy checkout. Good prices and good products.

I have changed my review to only 4 stars because the delicatessen customer service is horrible. Not only are they rude and slow but they also dont give you what you asked for a lot of the time.

The milk and eggs are usually cheaper than other places. The private selection products are usually very good and I can get some things I cant find other places. My husband prefers the kroger brand pepper jack cheese to other brands.

Dillions is always a pleasure to shop. This Dillions in Andover always is very clean and staff is extremely friendly! The store is organized quick and easy to get you shopping list done and get back to your busy life. Never had any issues at checkout.

I always find what I need. From groceries to a large salad/soup bar. From hot deli meals to clothing/shoes for the whole family. Plus all you buy gets you points to lower price you pay for fuel at Dillions Fuel.

Always clean. Friendly helpful employees. Good sales. Great products.

Starbucks inside has great service & it is a full service Dillons. They have wonderful Meat, Housewares, Bakery (custom cakes are amazing - they love a challenge), Pharmacy Departments and even a Little Clinic inside.

I hate coming here. The employees are rude...especially the floral department. The cashiers are friendly but they always smoosh my items 😠 the store is always neat and clean...but i dont like how employees clearly hate their jobs.

Salad bar has many quality choices for a good price.

Fantastic staff! Very helpful and friendly! Great parking. Lots of selections.

I have only rave reviews for Dillons market place Andover KS they are very helpful and have great products.

One of the best Dillions in the region, it has everything! You can find Kitchen items, housewares, clothes, all kinds of things for your home. Plus, the prices are reasonable and usually better than both Target & Walmart.

The Chinese food here around lunch time was gross. The chicken was undercooked. Tastes soggy for whatever reason. The rice had black chunks in it. And the crab ragoons were disgusting. I swear Ive been to other Dillons Chinese kitchens but this is the WORST OF THE WORST. Ive had better food at the ballgame.

Dillons is my normal go-to for groceries and pharmacy, with the discounts, fuel points, selection and quality. Tried Scan Bag Go for the first time, and its very convenient!

Love shopping at dillons. I go here for everything from food to household stuff and prescriptions. Dillons is the place I choose. And I would recommend dillons to everyone

Dillions always impresses with low prices and clean environment. Never had an issue with this store for over 10 years.

Love the store, the meats, veggies, milk are all the best. And everybody that works there are so friendly .

I like Dillons.... The thing is they dont have a very good variety of meatless options, which matters to me. Also I find their produce expensive, and their cut fruits are not priced by the pound but by the package. I do like the markdown Bins and clearance section tho.

Mostly just another putatively upscale ultramarket. Outstanding meats department. But... hard to find things. Terrible acoustic design causes disagreeable ambient noise level. Concrete floor and no ceiling make it feel low class. Self service checkouts are unreliable. Non-grocery offerings mostly are not to my taste and seem expensively priced.

Excellent customer service and neat store

The pharmacist is the most helpful and friendly associate I have encountered in any Dillons, EVER. He made sure I got the lowest price on my medication and was extremely friendly both over the phone and in person.

Store is always clean, and associates are always smiling and pleasant. Very good shopping experience.

A complete, one stop shop with excellent staff. The supermarket is enormous, and its filled with a vast array of products in every conceivable food category. There are the typical departments like housewares, books, cards, and magazines, meat and seafood departments. There is a Starbucks in the store with comfortable seating. The floral department always smells of awesome cut flowers. I like to buy unique potted plants there.The deli includes a wonderful salad buffet which can be accessed for meals for one or appetizers for your entire crew. The deli also has many cooked and cold meats to choose for your family.The pharmacy is exceptional. The pharmacists have made doctor contacts when they think there may be problems with prescriptions. Theyve helped my family.There is a jewelry store and a clothing/shoe store. The clothes are quite lovely and change frequently. Weve found some of the best socks ever. Weve also bought some great shoes.Parking is very spacious and easy to access. There is a Dillons Gasoline station next to the store. I use my Dillons shopper points to save money on my gasoline purchases. I love that.

It’s a great Dillon’s owned by Kroger which keeps it up to date! Murray’s Cheese is there! It is a huge store!

The checker Bill kept making rude comments about what I was buying as he did the customer before me as well hand ringing up the 60 cans of chicken broth and 30cans of green beans when he could keyed in the number. What has happened to customers service if Dillons doesnt care I think I will find some were else to buy groceries!

Love all the space. Good set up for finding products!! Great & Friendly staff!!

Its fast, convenient, reasonable priced, friendly staff and clean!

Clean, well organized, a better shopping experience than some stores... I enjoy my time here.

Dillons has everything that I need. I absolutely love having the convenience of not having to shop elsewhere for all of my home essentials.

Second time I didnt make it home with all my grocery items. Have to get my Breyers ice cream I paid for tomorrow. 🙄🤔☹

It is a great store, sells alot more than your usual Dillons.

We shop here a lot, the staff is very helpful. The store is clean & always organized.

Love this place. Good food and great customer service

Really nice store clean and all the bells and whistles

Very helpful. Thank you so much

My go to place to shop! Always friendly staff. Theres a wide variety of products from all different regions.