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Varsity Ford Service
3480 Jackson Ave, Ann Arbor, MI 48103, United States
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Varsity Ford Service

Comments
An
Review โ„–1

Awesome. In and out. Bright Shiney, enthusiastic service.... my cute 21 year old daughter probably helped inspire things a little... !!!! ๐Ÿ˜‰

Ch
Review โ„–2

I called over a week ago to have some exhaust manifolds replaced on my 2010 F-150. The service manager I was given couldnt find the part. Was told they will call me back shortly when they can find parts. Meanwhile Im still waiting. Think Ill take it to a custom exhaust shop. Leaving one star now because I feel as if Ive been ignored. Google asked I answered.

Co
Review โ„–3

Excellent service department. Dave was great to work with. Got my car in last minute before the holiday, fixed quickly, and out the door. Just moved to MI and we have found our service department.

Ka
Review โ„–4

Took my Ford in for a repair. Friendly service, car ready when promised.

Da
Review โ„–5

Fine, no problems done when thy said

Gr
Review โ„–6

Granny kept us company and her grandson does a fine job waiting on the customers

Da
Review โ„–7

Great Service tech Kyle. My car went in for recall work & had it in & out in under 4 hours just like they said AND they were going to give me a loaner!(I didnt need the loaner)

Sa
Review โ„–8

Great sales and service. Always happy to do business with them.

Ja
Review โ„–9

Bob & the other staff I interacted with were great- efficient & quality service, honest and thorough. I appreciate that!

Di
Review โ„–10

I am extremely disappointed in the recent service that I received. First off, I felt that COVID precautions were not being enforced and followed by staff. Not only were customers in the waiting room eating and drinking without masks on, numerous employees were not wearing masks while waiting on customers, including the front desk where I paid. As someone with a pre-existing condition I felt very unsafe.I needed an oil change and the tire pressure checked on my car, although I do not own a Ford. I called before scheduling an appointment to ask if they were able to service my non-Ford vehicle and they said yes. When I arrived I was quoted 1 1/2 hours for a basic oil change and to check the tires. About 2 1/2 hours later (sitting outside in the cold because I felt unsafe inside) when asking about the status of my car I was told that they were having trouble changing the oil because they do not service my type of car frequently. I believe that they should not advertise that they are able to service any make and model, when they clearly were not equipped to do so. When I expressed my frustration, I was met with rude responses and no apology or understanding. I am a woman and felt like I was being talked to in a condescending way.My car was finally finished about 4 1/2 hours later. When I picked it up my car still had the low tire pressure light on. I felt so frustrated and disappointed in the service that I received, let alone the disrespectful treatment, that I left without even having my car fully serviced for the things that I originally visited and paid for. I will definitely never return.

Th
Review โ„–11

Helpful and friendly, answering all questions and completing all agreed upon work.

Be
Review โ„–12

Done in 1 hour. My phone is sync with my car again. Yippy!

Ra
Review โ„–13

Varsity Ford Service is incredible. They always do a great job, provide updates as they progress and keep my car in tip top shape

Jo
Review โ„–14

Quality work but the wait is too long and the prices a bit steep.

Sc
Review โ„–15

Disappointed in inventory

Information
1 Photos
15 Comments
3.8 Rating
  • Address:3480 Jackson Ave, Ann Arbor, MI 48103, United States
  • Site:https://varsityford.com/service.aspx
  • Phone:+1 800-954-0263
Categories
  • Auto repair shop
Working hours
  • Monday:8AMโ€“6PM
  • Tuesday:8AMโ€“6PM
  • Wednesday:8AMโ€“6PM
  • Thursday:8AMโ€“6PM
  • Friday:8AMโ€“6PM
  • Saturday:8AMโ€“2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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