Big store. Decent selection, most items are dollar store quality at 10x the price. Several employees working, only 1 on cash register and doing balloons, so slow wait.

We ordered some balloons for delivery and unfortunately they were not delivered. But we came back to the store and Rachel and Julie were super nice and made it up for us generously.Thank you both 😊

Great store! Even with the current state of Staffing everywhere you can tell those that do work here are trying very hard. Missing a lot of items but that is the way every where is. Tiffany and Rachel were a huge help and really went above and beyond to see that I was happy. Thank Party City!!

My daughter and I walked in at 5:55, as soon as we walked in an employee yelled from across the store “we close at 6”! We were in to buy 1 item, store hours on your website and google both say 8. May want to update your store hours and train staff a little more

I love this place and they have so much. Everything for partys, Halloween, sporting events ect.

Went to the store with my 2 year old about 30 min after it opened today to purchase and fill 3 balloons. When I got to check out the cashier let me know that it was going to be 1.5 hour wait for balloons because they had a lot of orders already since it was a Saturday (which I hadn’t thought about before! So many Saturday parties). My daughter needed the balloons for an event 1 hour from the time I got to the store. The cashier went above and beyond and filled the balloons really quick for me so I didn’t have to wait. I know he didn’t have to do it, and it may have set them back even further fulfilling balloon orders, but it meant a lot to me that he went ahead and helped us. Thank you!

I would not recommend Party City Ann Arbor for the ordering and getting balloons delivered. I ordered balloons a week before a graduation event to be delivered. I called the store a day before the event to confirm a delivery from 12-1 pm. The day of the event at 1 pm, I called the store and they told me that the delivery person was not there and they did not have my balloons blown up at 1 pm and started to blow it up when I called. They said they could Uber it or we could come pick it up but my event was starting in an hour! We ended picking it up.

Great service, staff was very helpful for last minute birthday event. 👍🏆

Found what I was looking for!! Although they are really late getting costumes on the floor~ store was a mess!!! Shelves were empty in the Halloween section ~

Awesome awesome awesome. Excellent selection Their manager, Ashley, was able to provide very personal recommendations for some gifts we were purchasing for children recovering from cancer. Ashley clearly cares about her customers. Other staff members were kind too.

I placed a curbside order and arrived at Party City 5 minutes before my pickup time. I checked in on the app and waited 25 minutes before having to go into the store in the pouring rain with my 11 week old baby. When I got inside I told the girl working that I had been waiting for 25 minutes and all she said was “yeah we’re busy.” I purposely placed a curbside order so I didn’t have to get my baby out of the car and then carry a carseat and 15 balloons back to my car. There were no other cars in the designated curbside spots the entire 25 minutes I waited.

Party city yeah right. They didnt have even 1 thing for 18 year old birthday. Everytime I go there most of the shelves are bare.🤷‍♀️ Party somewhere but not here.

Dirty. Empty shelves. What items were in stock were messy and all over the place

Several items in the store were sold out and unavailable

I was there to pick up an order and the girl with no name tag and green hair was rude and absolutely a disservice to your company. Ive been to many Party Citys and used to work at the Dearborn store so I know whats expected. And this young lady must have missed that part of orientation.

I placed a curbside pickup order and used the app to let the store I had arrived. I waited for about 10 minutes before just going in after calling multiple times to no answer. When I went in all the employees were standing around talking and my order was just sitting there. I only used curbside pickup because I was busy and running errands all day, so the convenience of it would have been super helpful that day. Why offer curbside pickup if the employees arent going to check when customers have arrived.

Service was not the best, young man acted like I was bothering him, I needed help finding something he told me in wedding aisle, another Gal helped me she had to get a ladder, in was in cabinets above I would had never found it without her 😊

I was able to find the familys glove for Easter and they have a wedding section aisle

I think it is the stupidest thing when stores give discounts only to their online customers. Why would one compete with themselves. Buying an item I was unfamiliar with so I needed to see it in person, but I cant use my discount that way. So theyd rather me buy and return as opposed to see it and get it. Or they dont respect my time and they wanted me to go see it and then come home and order it online, thats great customer service UGH...

Great selection. I stopped in for some graduation balloons, they had more than a dozen options, all priced reasonably. They fill them on the spot and offer your choice of string to match your decor. Great experience.

Great service and they delivered my balloons the next day right on time!

They double charged me for an item and requested that I bring everything back. Lots of their stuff is single use party items so it was impossible for me to do so. Stay away from this place.

It was alright and had the balloons we needed. Lots of stuff just laying around and not well organized. They seemed to be short staffed, but what retail business isnt these days?

Ordered online to pickup in the store and the transaction was smooth

Staff is friendly and helpful. Was easy to find was what needed. Price is correct, maybe a little high? Maybe not!I would have given 5stars if I had most lost a ballon as I was walking out of the store. They dont seure the ballon enough on the rope, one slide and went away with a seconds

Great selection and good customer service!

Nice place. Staff was friendly.

We got our balloons filled at the place and also bought some gifts. It was on Saturday and they had limited staff and it was busy, had to wait 20 plus min for the check out. But besides waiting you can literally find any thing related to a party at a decent price not as compatible as online but still very close. My place to go for any party decorations for sure

S..L..O..W.. We were the only ones in line, everyone else putting up inventory, poor dude was the only one up front, Answering phones, blowing balloons and at the register.

This store has everything you need pretty much and the supplies are endless

Our curbside pickup was not ready when we were told it was and the text message link that was sent for the pickup didn’t work. I called ahead saying we would be there in 20 minutes and they assured me they were ready when I was. We had to wait a few minutes for them to fill our balloons. And then the order was not correct (got a lot more than ordered). Just a few kinks in the online ordering and curbside pickup system that need to be worked out.

Thank You for Jack the Pumkin King, so easy to order and pick up

Anything you can possibly think of, they have. From graduations to birthday parties (old & young) to large parties outside, in a community Center, in a church, in the backyard, a event you might be coordinating, ANYTHING. Everything in this store is pretty much broken down into color sections so everything is super easy to find! The pickings on the invitations were pretty slim!

Typical party City. Very large party/costume store with pretty much anything you could be looking for. I go there for supplies for teaching arts n crafts and music (colored cups/paper plates, kazoos, table covers, tissue paper, etc)

Kinda picked through

Yes dad tßxxzzž

Ordered balloons online; picked them up inflated. Super easy & fast.

This place has sooo much stuff. Every holiday, every occasion, no problem. Love their balloons even tho theyre not the cheapest they have the best selection

Its considerably more organized than the Spirit Halloween stores that just pop up this time of year. They didnt have the size of costume we wanted and the employee didnt know about ordering it online (it was her first day, Im sure they take on a lot of seasonal employees) but they seem to have a pretty good system going with them pulling costumes for you to try on from the back room. I was impressed that we told the employee what costume and size we wanted to try and in the time it took to walk to the back of the store, it was sitting on a table ready to be tried on. The temporary fitting rooms dont have mirrors, which if you are shopping alone could be annoying without someone to take a pic and/or give their opinion. They seemed to have a better selection than Spirit as well (at least in the Nintendo section).

Great service. Tons of choices for party favors and decorations. They also were very well stocked with Halloween decorations, costumes and candy.

Called party city Ann Arbor to ask if they carry compostable utensils and plates (sort of last minute request for a friend’s party). The sales person (Jay?) told me that I should check online as she was busy with a customer and then promptly hung up on me because she said she was getting another call... great customer service.

Love this place all kinds of Great Halloween stuff

Clean, well organized. A fun place. Employees very friendly and helpful. So much to see, you might be there MUCH LONGER than you expected!

Save your time stop somewhere else One cashier, who also had to answer the phone, which was more important than waiting on the customers, several other employees standing around talking to each other, the manager was standing there looking like he was lost, must have been blind or just didnt have a clue wasnt helping anybody. I just stop for a anniversary card it took 2 minutes to pick out a card and over half an hour to pay for it WONT BE BACK

Store was clean. Customer service was good. But, when I went to check out at the register, the card machine went down and they had to move me to a different register twice.4/5 stars

Literally stood in the counter for 15 minutes with no one in front of me to bill.. and they act as if they didnt see me!! 2 persons in the billing counter not ready to bill one colored person! Wow!

I love to pop in to see what is new every now and again. They have a nice variety of party themes, candy and decorations. I just wish they had a bigger variety of costumes. The staff is OK.

Under new store management, manager has high hopes of getting the store clean, neat, organized and stocked. I look forward to seeing her progress.

This particular store has many, many cards to choose from. Clean and organized.

I truly love this store. I was able to get what I needed quickly and efficiently, the staff is very polite and a courteous!. They make sure your shopping experience goes smoothly and make sure you know where to go to get whatever it is that you need . I will definitely be back!! Halloween city has nothing on Party City!.

Good selection. Great service today

This is the worst experience I have ever had in Ann Arbor!!!I ordered balloons for my baby shower on a Saturday. I paid for them and was told my order would be ready next day by 1pm as requested! They called that night to confirm the order. On the call they said that There are only 10 balloon in the order and that there were 3 shades of purple and black. The order that I placed consisted of 16 balloons. I hand picked the colors myself and brought them to the register when they were paid for. 4 purple, 4 lavender, 4 teal, 4 silver! So, what they had for the order was incorrect. Everything was discussed via phone and supposedly resolved. Siiiiiilkkkkkkkeeeeeeee!Day of the Shower: I get to party city; not a balloon has been blown up. I had to re-pickedThe colors and wait for them to be blown up.Usually, when u order things in advance it is to save time and stress. I might as well had came in the day of and grabbed balloons. Not only was this frustrating, but time consuming and proof that this party city hires incompetent people. I could go on about my experience when I came to pick the balloons up but why bother.I was very disappointed, they wasted my time,and on top of that with a register and a calculator I ended up doing the math for my purchase because the manager couldnt.

The second i walked into this store i was so relieved. The store is bigger, brighter, cleaner, friendlier with way more selection than halloween city. Thank you for having way better customer service and a way better experience. I will be back!!

Clean and organized in general but they rarely get anything back in stock... been trying to get pokemon party supplies for the past few weeks and nothing we want is ever stocked. :-/

Great place for find everything you need for party...spacial if its childrens party😉🎉

Everytime i go for cake boxes they are never stocked. I have to hunt down an employee. Then they still never have wjat im looking for

Vast array of items! Will definitely return!

Best party place around

I dont even know where to start with this location...We ordered around 10 balloons for my sons birthday party. Mind you, I put in this order AT LEAST 3 weeks in advance. We go to pick them up at the scheduled pick-up time, nothing is ready, blown up, whatever. I specifically picked the time that I did because it was on our way to our party, and they made us late because lack of scheduling, customer service, training, or whatever.The customer service here is also lacking. The poor guy behind us who just wanted one balloon blown up was told it would be an hour. AN HOUR. I will never trust this location for any sort of balloon order again.

They have everything you need for a party very well organized!

I went to buy some balloons for a party. This short woman, who looked inexperienced, say that they had “no helium”. Then another woman walked up with some deflated balloons, and they inflated the balloons for her without any problem. It’s a party store, and they can only inflate balloons for certain people. They need to inflate balloons for everyone. I am not a fully white person, and that lady was white. I think that this is racism. DO NOT GO HERE IF YOU NEED BALLOONS FAST!!! There are plenty of other stores that sell balloons and can inflate them quickly.

Someone juz called me from this # playing games acting like an older lady needing toilet paper and saying that she hasnt had anyone to talk to in years... Games are for kids and Im not a kid... I called back and the person who answered the phone wanted to play dumb... I am a 62yr. Old lady and I dont play games....

Moved to new location June, 2017. Spacious isle ways in larger building. Well stocked and nicely displayed.

I could get lost in this store, in a good way. Its so organized

Not enough staff and inefficient process for Halloween costumes.

These places almost never have the thing you actually want. You end up having to round down to the nearest generic substitute for the costume or prop you were looking for. Be proactive and ship it from Amazon instead.

The store was severely understaffed. I spent fifteen minutes waiting in line to be helped just to be told I was in the wrong line and had to get in another line. The staff treated me like I was stupid and didn’t listen to me when I was talking. Very unfriendly. Terrible customer service. I don’t know if everyone was cranky with being overworked but it did not make a good impression on this store. Something needs to change.

A store where employees love to point and tell you a couple different ailes, then say, if we have any left.

They have the most St. Patricks Day decor of any stores I have been in lately.

Only place to go in washtenaw county for party supplies

These hard working people could use more help..

Friendly and fast. Good stop after work for the birthday.

Lots of variety but mostly overpriced. Good if you need to party plan quickly.

I work here and their selection is fantastic. Especially for fandom merch!

Horrible customer service. Called to inquire about the best way to order balloons for an event. Employee was short and rude with me.

Great selection...Been there three times and always too few cashiers

Lots of great choices. Not enough staff. One register for line of 15+ people. Been in line for 20 minutes. Going to Brighton next time.

They were out of helium due to national shortage. Spent considerable amount of time picking out balloons only to be told no balloons. Would help if they had sign re: helium before you get to counter to order.

I love how ginormous this PC is, but they need more signage and definitely more staffing

Party City has great party supplies for reasonable prices! This Party City is also clean and well organized.

A great party supply place. Go here.

It took me 2 minutes to pick a ballon and pay. It took over 15 minutes to get my balloon filled with helium.The lady behind thw desk was very direct and short with the customers. I dont think i will return to the Ann Arbor Location Again!

Great selection of party supplies and friendly employees. Definitely worth checking out the clearance carts in the back.

Had some balloons filled at the Ann Arbor party city for a 40th bday. I brought several latex balloons and large Mylar number balloons to be filled. We arrive at our scheduled pick up time and our big number 4 balloon has popped during filling. They offered to replace it but did not have any more gold balloons, so they swapped out both the 4 and the 0 with a silver 4 and 0, which I appreciated. However, once we got to the car, I realized they hardly inflated the new Mylar balloons at all — they floated still but looked almost entirely flat, which is ridiculous for the amount we paid per balloon to get them filled ($1 for latex per balloon, $3 for these deflated Mylar ones per balloon). Didn’t have time to go back in because they had already made us wait forever to pick up our order that we had pre-paid for and we were in a rush since We were on our way to the surprise party... Does anyone know of a better place to get balloons inflated in this area because I will not ever make the mistake of getting balloons filled here again.

Super helpful and friendly. More family oriented experience to find a costume for your children.

Not impressed, left empty-handed

Lots of stuff on the cheap for parties. Hard to find some stuff. No CLEAR labeling for the isles.

Always got what im looking for loved it!

I can always find what I am looking for here!!

The staff was exceptionally courteous and promptly helpful!

No employees to ask for help. Checkout lines moved so slow.

This Party City actually has helium!!! Last week I went to the Westland location and they axplained that most of their stores are out of helium....

I wish I could say stuff is cheap here… It’s not typically. Sure you might find stuff at a lower price at other stores but by the time you run all around town for what you need you wasted time and time is money. The selection at party city sets them apart.

Called 36 minutes early to have a balloon filled when I got there and they said SURE I got there and they proceed to tell me that it’ll be another 20 minutes because there’s a line that I should have been in front of!!! They also said this was a 36 inch balloon on the phone it’s only 33 inches and doesn’t match my other balloons now!!

Order balloons over two weeks to be ready by 10:30 and they werent ready

Got balloon s for my daughter

They didnt have helium??????? But the staff was really good when I went there around Halloween (actual Halloween day) and really helped me construct my costume.

I went specifically for balloons and they were out of helium ☹️seems pretty ironic considering it’s party city big balloons no helium no other party cities are near by so my bland for a birthday surprised kinda ruined

Unhelpful staff. Balloons over priced.

This is NOT a Party America this is a Party City and It is everything you need for anything party related. Floor to ceiling options, and low prices. You can find any mylar baloon, any color, any theme here! The staff are very helpful and nice, I didnt feel overly rushed going there, since they closed at 9:00 and I got there at quarter til! I was glad they had patience for last minute shoppers. I couldnt belive the variety and spaciousness, and how well it was all laid out, to findprecisely what yoiu needed. I love this store, Ill be recommending to anyone planning a party. I bought a lot of curious george stuff, goody bag fillers, baloons and streamers, for about$100