If I could leave a negative star review I would... I called ahead of time to see if they had hunting ammunition, they did which is great. Then I specifically asked someone would be there for the rest of the day so I would be able to buy it.... because only certain managers can sell gun related items - they said yes, it would be no problem... WHEN I GOT THERE, NO MANAGERS SELLING AMMO... DROVE TWO HOURS FOR NOTHING... THANKS BIG 5

Im one of Big5 long term loyal customer for years been getting my shoes great deals

Today, I went in to buy ammunition. The store manager, Guy, was working the gun counter. I requested the ammunition and gave Guy my California DL (Federal Limits Apply) and current military ID. Guy stated I needed a Passport or Birth Certificate to buy ammunition per company policy. I showed Guy on the ca.gov website that it is 100% legal to purchase ammunition with a valid military ID, in fact I didnt even need to show my CA DL. Guy attempted to call someone at corporate to get clarification but stated they were at lunch and didnt answer. Guy declined to sell me the ammunition, acknowledging that the law allows him to sell me the ammunition but his interpretation of company policy does not.I called to complain to Big 5 Corp to see if Guy is acting inappropriately or the company policy is to not accept military ID as valid and am waiting on clarification.Why would Big 5 go above and beyond to restrict 2nd amendment access to ammunition, especially to a military member? I can no longer support this company after the either incompetence or disrespect shown to me today. I will update the review as necessary and am considering further legal action.Update: Big 5 customer service states Big 5 policy is to require military members to provide the same amount of documentation for firearm purchases as it does for ammunition, even though they admit it is not required by CA law. Adding an extra layer of documentation for military only seems disrespectful and discriminating.

I enjoy going to Big 5 most of the time. On this occasion however, I was very disappointed. I went in to purchase a Federal Duck stamp and non of the staff working there new where they were. They called other employees but were unsuccessful in locating the stamps. I ended up going to the Post Office. Maybe there was a lesson to be learned there.

Service by the staff was pretty good. I will go back

Always has the 1 day special. From the email I get

Its a small, but the busiest & most profitable store in the area. It is packed with sales...and look for coupons for even better deals.

These employees are stuck in a time warp. Hi, Im Earth.. have we met? Hurry up.. not everyone makes an entire day out of a Big 5 trip. Aside from the sloth like nature, store has ok selection of things for its small size.

They do not do returns for broken stuff

They had everything we needed as well good service

Great selection, prices and staff. Truly enjoy coming here!

They don’t open till 10am on Saturdays!! Wrong hours online!! Even if you call the store the automated system will say open at 9am Saturday’s but that’s WRONG!!! Only way you’ll find out is actually going there and seeing a sign on the door saying special hours open at 10am LMAO!!! Get it together big5!!

Very nice people

Great baring shopping

I found exactly what I was looking for swimming shoes

I came in for a punching bag and they didn’t have any new ones but sold me the floor model. Not only did they give me the last sale price (which was $20 cheaper), knocked another 10% off that and sanitized it for me. Best customer service I’ve had in a while!

Great location. Rob provided great service and found everything I had on my list. Easy in and out I will be back again.

The staff were extremely helpful and kind. The store has a decent selection of equipment and apparel for all different sports. I was incredibly impressed with the staff at this location. I definitely recommend going here for sports gear.

Manager carried out my new black stone grill. Great sevice

Went in looking for a pair of Rapala fishing gloves. They were out, but had a very good second option. Price was very fair. I got asked if I needed help 3 times during my visit. Nice to see service isnt dead.

Great place for affordable shoes for kids.

Its a small store with a good selection, easy to find what you want.

The store always looks too congested. like a hoarder does their merchandising. I will say that they have nice employees. Compared to the surrounding businesses its a small miracle on its own.

Friendly staff and helpful. Great service.

First impression is one of lack of help in an appropriate amount of time. I, personally, stood at the counter where the guns and ammo are kept for approximately 15-20 minutes before finally being assisted. After he made his way over to ask if I needed anything, the visit was adequate for my needs.

CALLED THE STORE,SPOKE WITH TASHA (SP-?). ASKED ABOUT WOMENS SOCCER SHIRT. SHE SAID THEY DONT HAVE ANY. I ASKED MIGHT THEY GET SOME IN. SHE SAID, I DONT THINK SO. NO OFFER TO CONFIRM OR ASK ANOTHER. I ASKED ABOUT ANY STORES IN THE OAKLEY/ANTIOCH AREA THAT MIGHT HAVE SOME. SHE SAID, I HAVE NO IDEA. NO OFFER TO CHECK WITH ANOTHER EMPLOYEE. VERY POOR RESPONSES. NO OFFER TO HELP.OTHER THAN THAT I FIND BIG 5 TO HAVE A GOOD SELECTION OF SHOES AND VARIOUS OTHER SPORTING APPAREL AND EQUIPMENT.

Very Friendly staff. Just recently picked up some skates. Wish there were more options but I like what I purchased.

I was stuck between 3 stars and 4 stars so I leaned on 3. They offer a wide variety of items that are good for any season. However, they know that fact and it shows in their higher than normal prices. Dont get me wrong, they do have some good deals on select items... But thats the catch... The deals only apply to select items.

Had some decent sales prices. I knew what I was looking for, and I was able to find the items in my size out on the sales floor without any difficulty.If you do need help, you might have problems due to lack of sales associates in the store, and/or lack of sales associates that are knowledgeable in the department you need assistance in.So, you may or may not get the assistance you need. If you do get assistance, you will need patience, because youll probably have to wait for awhile.Thanks & good luck

Had everything we needed. The associate was nice and very helpful

Helpful and nice customer service trying out shoes

Good sales on good brands on a routine bases friendly staff also, this place has been great on soccer gear for our kids.

Excellent service by the manager and the cashier, very friendly and with great attitude, I highly recommend it, in the lonetree way of antioch

There are products / brands here that can be made in the US or at least North America. This company can do more to help out. Otherwise, I would give this chain a 5 star rating.

So today we came into Big 5 and we needed some big big help because my daughter has quit of a big foot and was difficult to find a cleat her size in soccer, so today this wonderful young lady named Nina was on the way and came to help, she helped for 1+ hours she’s so amazing because she never gave up and she really did her absolute best and she’s so amazing and wonderful person to work with while dealing with this type of situations, because she really actually worked and looked hard and made sure we left the store with not jus only one pair of cleats but 4 pairs this women is litterly wonderful I can’t thank her enough, her name is Nina❤️

I like this place, lots of good stuff to buy and the firearms counter person is very helpful.

They have really good bbs

The customer service at this store had always been nice and professional every time we shopped here but not with this store manager Diana and her associate Melissa. I am pretty shocked by the unprofessional and unacceptable behavior from these employees. We wouldnt be shopping here further because of their unprofessional behavior.

Went in for work boots for my husband, found excellent boots. Very helpful staff

Good duffle bags for sports and travel. Staff was great in assisting me when not busy.

Great aporting goods store. Travis and Parrish are great with customers. They always help me with my needs and never disappoint

The staff here is very helpful and pleasant. Great cistomer service! Fast and friendly! I was in a big hurry to buy cleats and gloves for my childrens football. They allowed my son to remove the gloves from the cardboard to make sure we had a good fit! I also thought I lost my cell phone on another visit and they offered to call it for me! Ive been there twice this week already and the prices were decent! The store may look small but they make a lot products fit in their space! Highly reccomend!

I had a good experience there the sales lady was very helpful the only problem I have with the store its small and hard to find stuff and get around other than that the experience was good both salespersons that I came into contact with were very customer friendly

Had a pingpong table on sale....set-up was easy....my wife just beat me, Im takin it back😁 sports person paradise....Ill be back!

We received good service from an employee who answered all of our questions and helped my mother pick out a pair of walking shoes.

Great staff at the sporting goods counter; knowledgeable, courtious. Ill be back. Watching for my sales emails!

Decent prices. Small selection fpr kids though. Good sales

Good selection, and decent service.

Took a while for any one to acknowledge my presence after that it got better.

This is a hidden gem. Great prices. Decent selection. Understaffed but very polite.

Very helpful young man. Didnt know his name but he was going for his motorcycle license on Monday.

Cashier was very friendly & helpful & helped us find the sale items & still let me use a coupon

Friendly, attentive sales force.

Great place for quick athletic gear that you need right away!

Small location. Staff could really use some coaching for better customer service. Ive been to this location 3 times and each time it was the same.

Well stocked, fair prices and I am always intrigued by their jam packed Sunday paper ads.

Great deals and friendly staff. I enjoy shopping here

Very clean...friendly staff. 😊

Great service. Made purchasing and returning items easy

Good place

Service not very good

The employees are aleays nice and helpful

Quick and easy found just what I was looking for and was in and out in no time

Pretty good prices and selection!

Great service, friendly associates and great sales. Clean store too!!

Great people there

Had to exchange some items, no problems

There is a little more selection Here than Somerville

Pretty neat place, got some boots for a gucci price

They have what you need but prices are twice wallmart.

Loved going there since a kid

Bought a football for my son clean and organized place

It is a good place to get EXERCISE equipment

Big five good deals

Great variety of products offered and Helpful Staff.

Very disorganized

They covered all sports good selection.

Great customer service, great prices. Thanks

Got a queen airbed, nice and comfortable

Found what I needed for my camping trip many things I couldnt find at Walmart or other places they had at Big 5They always come through for my fishing and camping needs.

The salesman was very helpful The cashier was not

Got some awesome shoes!!

Sales associates were outstanding!

Well see how everything holds up

Friendly staff and great coupons.

Variety of sporting goods. Pricier than some similar stores. Seems to be difficult to find someone to help if you need it.

Big 5 has always been the place for your basic sporting goods, still is.

Love the 1 day sales

Like always nice and friendly customer service

I needed a dressing room, but it was locked, and I had to wait for a long time.

Good place for sports braces/pads

Large, well stocked store.

Its the only sporting goods in town now

Helped me and saved me money

Good selection of sporting goods

Service is always good

Needed a bed found a king here for 500 bucks and got a 2 year warranty

Good customer service

More people working than customers and still couldnt get any help.

Great customer service.