My fellow personal chef friend Bridgette and I went to From Scratch to find out what all the talk was about. Yummy!!! Everything we ordered was delicious. Not oversalted. Normally I wouldnt order Biscuits and Gravy however it was a specialty. So delicious and the service was amazing. Cant wait to go back!

The best bike shop in Santa Cruz County! The staff is amazing, and I cant say enough about how great of a guy Kenny is. He always greets everyone with a smile and genuinely listens to your problems before offering his professional recommendation on the best course of action to get it fixed.Really a great spot and they really know their stuff!!

Great shop. They helped me with my cleats that were squeaking while riding. Most appreciated. My riding buddy needed a new tire and was able to get one and use their floor pump after he replaced the wormed out tire. My friend and I were able to sit in the shade by the front of the shop. Good place. Thanks

POOR CUSTOMER SERVICE - Although there were 3 techs in the shop and no other customers, they refused to fix a flat tire claiming that they dont fix tires on Specialized Bikes. They later amended this statement by adding that they dont fix flat tires on any e-bikes other than Trek. This was verified by another rider that had the same problem trying to get a flat fixed there. The funny thing is that if the wheel is off the bike, it become just a wheel and could be from any bike. I have NEVER had such POOR customer service.

The price and selection were good even during covid supply chain troubles.I got the exact bike I wanted. Kenny was very knowledgeable and helpful. It was simple to schedule my first service/tuneup and it was done a day earlier than expected. They are next door to some of the best trails in Nisene Marks Park and I will be taking advantage of their rental bikes to demo for my next purchase. Thank you for getting me riding again because bikes do change lives. I would recommend Epicenter Cycling to everyone I know.

I suppose they are nice people. Alas my experience was less than pleasant. The mechanic did not perform the full drive train service eg; re pack bearings etc. Mind you I paid 360.00 for the service. The mechanic was misinformed about compatibility I suppose. Though it worked fine when I came in, it no longer shifted properly when I left....unfortunately I had to leave the bike and have the service done. Irony is Ive worked on bikes for over 40 years and thought Id treat myself. Trick or treat maybe lolThey do have rentals which is great for the state park.....just up soquel though is a nice little shop. Personalized and professional not snooty...

Great quality products and customer service! Made us feel comfortable and helped us find the right fit for our needs! Thanks David, and the rest of the team!

All the staff is very knowledgeable. Accommodated my schedule to make an afternoon ride after a check up. Good people. Appreciate both the initial sale and subsequent check up. Professional group.

Took in a Trek to convert the gear system into something more my style. Requested it only be done if they thought it would work and last for the ride style and terrain I was planning it for. And that I ride pretty rough, and daily....If perfect is actually a thing, they made it happen.After over a year riding it every day since... Its a dream. Theres no way I can state how absolutely incredible the bike has been with the conversion. Rides like its doing a film shoot. Director and cast all in tears from the performance.Very good place to get your bike rolling the way you want.

Rented bikes from them. Bikes were decent, but the staff was rude and impatient. We walked in to ask them a question about rentals because the information wasn’t on the website. The staff was annoyed and kept on pushing us to do it on the website. We get it you don’t want to be nothered, but you could also just answer our questions, nicely and with patience.

Take the shuttle up to the top of the redwoods ride the front side down easy or take the full challenge do a loop in Demo then ride down the front side.I would be more than happy to show you the trails .Trail Smith Dave

Best bike shop in Santa Cruz, the only thing that could make it better is if they hired Andrew Dueck!

The bike I got from here is amazing and the helmet I purchased has probably saved my life a couple times already. Everyone is always very helpful and they keep my bike in great shape.

Randomly stopped to look at kids bikes. Son immediately saw one he liked. Trek is a solid brand and the service was great and friendly. Fast as well, and with kids around, thats important.

Great staff. Very knowledgeable and amazing products. The Trek line of bikes are really nice.

Aptos shop has a great crew that takes care of the customers. They have kept me stoked on buying from them in the first place. Honest and quick repairs and tunes. They got me into a great bike that exactly fit my needs. As I’m starting to look for a second bike, I will be looking at Epicenter first.Updating, as we are on our third bike with Kenny and crew in Aptos. Great service and sales.

I dropped off my bike to be repaired. You were quick, reasonably priced, and timely. I look forward to doing business in the future. Thank you!

Friendly staff and good customer service. Shopping experience felt a little rushed due to the current COVI 19 situation. Felt they could attend three customers at a time if they keep them 20 feet apart and brought the products to them and establish a rotation system to make sure all customers had a chance to see the products they want to shop for. Overall, following the COVID19 protocols and maintaining a professional environment.

They won t work on your bike !!! had a pierced tire and they sent me Bike in Santa Cruz instead of of shop nearby called Cyclepath in Aptos village. . First no help while I have been a Custumer for years and live in aptos and was far away from home unable to make any repair but no help telling me a store os close by !

Great mechanics and quick service!

Excellent service by friendly and knowledgable staff.

Got my bike here and it was grate been enjoying it they help me out on choosing the right one for me definitely going back when i need an upgrade 💯

Good experience. Had to get a new tube to replace the new tube a shop in Bakersfield had just installed about 12 hours earlier. Tire was flat without riding yet. The guy at Epicenter told us the rim band was old, so he replaced free of charge. This is the good service I should have had the day before in Bakersfield, but did not. These guys will always have my business when I am in their town. Thank you.Jayne Mervau

Sean and Mark are very professional and have a friendly professional staff.Purchased 2 Bikes Trek Top fuel, and Fuel EX.Worth the 2.5 hour drive!

Nice helpful people, and they organized max number of people to go in in Covid time. Me and my friends bough 2 Marlin 7 bi-cycles We got 15% off on our helmets/ locks, etc. I was looking for Specialized/ any mountain bikes. No other bi-cycle store has a mountain bike availability under 1000$. I was very lucky to get brand new Marlin 7 cycle here. Nice people are here. I highly recommend.

I came here looking for a new mountain bike and the person helping me was very kind and helpful. He knew exactly what I needed, what things to suggest for my bike, and gave me good trails locally to check out. Will definitely be coming back here :)

Super helpful staff, patient with all my questions as Im new to the sport.

I’m constantly impressed with the level of customer service and quality of products at Epicenter Cycling. I went in recently to have a new Ritchey stem put on my road bike for a better fit, as well as having my saddle adjusted. The service was efficient and personable, and I left knowing my rides are going to be more comfortable from here on. I also needed to exchange a pair of clipless shoes, and again received superb customer service. This is definitely my go-to bike shop—the guys who run the place are knowledgeable, patient, and have never tried to up sell to me or push me to buy something that I didn’t need. That level of trustworthiness will keep me as a loyal customer for as long as I live in the area!

Came in May 17 asking about a tune up. They said, bring your bike. Came back with my bike May 31, they said, make an appointment. You want to be sure youre wearing bike shorts, and clip shoes for these dudes, nothing like good old biking for fun. Oh, and bring your bike in to schedule an appointment for a month out.

Good local bike shop. Very focused on serving the Nisene Marks mountain bike crowd. The only downside is that their service department can get really busy during peak season.

Love this store. Friendly staff and helpful

Very knowledgeable staff, friendly, clean and organized shop with lots of inventory.

Needed fast turnaround and they got it done! Trek Rail 7

Super helpful employee.

Rented a bike and used their shuttle for Demo Forest and everything was fantastic. Great advice on which trails to ride and provided several alternative options for the brutal climbs which were very helpful. Only had one day to ride this time out so Ill definitely be coming back for some more Demo trails and shuttle goodness.

Best bike store I have been in. The staff is very informative, well help you choose the right bike and even takes the time to get you familiar with your new purchase.

These guys have a lot of good stuff, staff if very friendly and helpful, a lot of shops I’ve been to lately are pretty out of stock due to COVID-19 but Epicenter is well stocked up.

Worked with Kenny, he was very patient and informative. Very pleasant experience ending up with a good purchase thanks to his insight. Probably would have just looked around that day but he answered all my questions/provided comparisons between different models and made the sale a breeze. 10/10 would shop again. Service team did a great job installing all my accessories.

Fantastic service as I have come to expect from such a professional group of people. Been coming here since 2015 and will continue to for all our bike needs. Thanks.

Friendly and enthousiastic staff. The bikes we rented were properly serviced and in good condition.

I had a great experience buying my new bike! Everyone at both the Mission Street and Aptos stores is friendly and professional.

My first time in. Looks like a nice store. 3 weeks for bike repair though. Seems long.

Epicenter cycling is so awesome! They carry quality products and offer top notch service! Everyone is so friendly and they have an outstanding warranty service.

Excellent as always!

The Epicenter bike shop has a great staff and lots of options to choose from. Their prices are fair and they regularly offer to help with things for free for customers.

Epicenter Cycling at Aptos took extra effort to make the bike available for us in time. These guys are awesome! :)

I dropped off my sons bike to be assembled and received incredible customer service. Kenny went above and beyond taking parts from his own personal bike to insure my sons bike would be done on time for a family trip to Chico. I will without doubt recommend epicenter cycling to everyone. Thank you!

High quality merchandise; staff very knowledgeable & friendly

Good people and really work with you to try to get you your best fitted bycle that you need.

Great service! Staffs are very friendly, Sean was super helpful! The Trek electric bicycle I bought from them couple weeks ago, been works great, I had little technical issue a week ago, called for help, they were very nice and helpful, definitely happy with them.

They’ve got everything you need to mountain bike the beautiful mountains in Santa Cruz a shuttle and a great service crew to keep you running .

Rented a hardtail Trek twice for Nisene Marks fire road rides. Epicenter had very helpful and friendly team members. And The bike was great. (both times). Will definitely go here again. Highly recommended!

Incredible service and great, knowledgeable people. Couldnt be happier!

Very knowledgeable and always friendly!

There are many great bicycle shops in Santa Cruz. I chose to go to this one because my friend bought his bike here and had good things to say.I went in to replace a tube, and get some tools and information so I could do it myself in the future. Everyone was great, and Im pretty confident that I can change my tube in the future - maybe not as quickly, but you know, baby steps.They have several female mechanics and female staff. Things like that are important to me.Thanks ladies!

They are wonderful! John taught my kid how to ride in less than an hour, now I cant get him off the bike! Thank you!

Hands down the most friendly and knowledgeable staff in the area. Yes the bikes are awesome, yes the prices and the free tune ups for life are really great, yes its right next to some world-class trails, but the atmosphere and community is why you should go to Epicenter. I had been to 4-5 other shops and now Im never going anywhere else.John and Vanessa are especially cool if you get a chance to work with them.

The folks who work at Epicenter are regular, friendly people. Too many bike stores are run by pushy salespeople, so its nice to feel comfortable shopping casually. The shop is right at the entrance to Nisene Marks park where lot a of dirt riders end up stopping for last minute forgotten gear (co2, spare tires, gloves, tune ups.)

It has been more than 10 years since I bought my first bike in the East Coast. My buying experience here was totally different. The attentive and friendly service totally impressed me! Highly recommended.

Consistently EXCELLENT customer (and bike) service.

Jeb and colton rock!

The staff is always friendly and knowledgeable. Great rentals and the Aptos one has the shuttle up to the demo forest so you can ride back down into Aptos.

Rented bikes this weekend and got to ride up and down the trails in Santa Cruz. Matt was great at the Front desk and Kenny the manager was extremely accomadting when I had some bike issues. Highly recommended A+ Service

Personal and friendly bike enthusiasts, always impressed when they call me by name.

Always receive excellent advice and service from Sean, Kenny, and the rest of the team at epicenter cycling in Aptos and Santa Cruz.

Some of the nicest guys in the business...great source of info and service. super knowledgable about all things Trek. A fun place to hang out and find out whats going on. Check out Sams socks!

Great customer service, great bike and Really useful advise for local area!

Knowledgeable and friendly staff. Did a great job bringing my bike back to life!

Epicenter Cycling has always given me great, personalized service. The employees know their stuff and are easy to work with. The locations are great too.

I visited this wonderful shop in April. I had been shopping for a bike from Livermore down to Aptos and by far this was the best shop in the Bay Area. They fit me on a bike, changed out the stem, watched me ride, etc. The only personalized service I have ever gotten. Awesome!

Fantastic staff! My husband and I ended up having to go to both stores the Aptos store and the Santa Cruz store since we were at the Aptos store but the Santa Cruz store had a bike that I wanted. All the staff at the Aptos store went out of their way to help us from one staff (Kenny I believe) calling the Trek credit department because I didn’t have my card, another staff member ( I can not remember his name 😕) installing the bike carrier on the back of our suburban and showing my husband how to use it. Then finally Matthew helping me actually pick out a bike and helmet and everything else he was extremely patient with my pickiness and lack of knowledge on the bikes. At the Santa Cruz store we were helped by Chris who even though it was closing time was still very patient with us and helped fit me on the bike and made all the adjustments it needed. He took his time and made sure I was comfortable leaving with the bike with no more questions and even recommended a great place to eat!

This bike shop on the best, friendly staff.(JW) Bought my 5th bike there today

Great shop. Go there for just about everything now.

Fast, efficient and friendly service!

I fouled my chain badly and thought I was looked at a wrecked gear train. The mechanic freed the chain, carefully inspected the chain and sprockets, explained what he was doing, relubricated the chain, assured me there was no damage, adjusted the derailer, carefully wiped all the grease off the bike, and returned the bike to me without charge (because I bought it there), all in about 10 minutes. This is not the first time I have had great service, both here and at the west Santa Cruz location.

Staff was really helpful with my purchase. Great location at the start of a popular trail.

Aptos store has been very helpful.

Fast, friendly, reliable service in a terrific location.

Staff is very friendly and helpful. I walked in and was immidietly helped.

Love this place now own the bike of my dreams 😊

Great shop, amazing and friendly staff! Support local

Awesome service, great with kids.

Love this bike store. They always fix my bike on the go! and off i go on my bike ride. !!!!!

Provide a great service along with the great selection of bikes.

Stellar service and a wonderful location. Get after Demo through them!

Great customer service.

Great service!

On the website he says he rents bikes and where it is true, he walks 20 minutes for nothing. Dont rent a bike !!!