Great local business with inaccessible store. Seems this store is for able bodied patrons only. If you use a mobility device of any kind do not come to this store. Store has 3 levels with stairs for each. Each level has exterior doors that are chained up. Good luck finding someone to unlock the ONLY access there is. It’s humiliating asking for assistance to open one pair of doors takes 25 minutes and 8 people. Then the same circus is needed to get out.

Nice hardware store. Milwaukee, Dewalt, and Craftsman are their tool brands. Key cutting is the old fashioned style. Ive done paint matching there and it worked out fine. Staff are friendly. They seem to have a little of a lot of things.

Great service, nice folks. Surf boards at a hardware store!

Good variety of anything a homeowner would need instead of going farther to Home Depot.

Convenient and stock hardware store, awesome place to get what you need.

This is usually my go to place. Today I went to purchase something really heavy so I grabbed the cart out front of their store. Didnt realize it wasnt their store cart. Ive had back surgeries so I cant lift 50lb bags of stuff. The gentleman that works there kind of reprimanded me in front of other customers (which was really embarrassing) for bringing in the cart. I honestly had no idea. What I will say is that I will stick with home depot. I didnt see him offering to help carry it to my car for me.

Expensive! Although they had what I needed in a pinch. JJC Electric serving Santa Cruz.

Could be better organized. Some sales associate ignore your presents

There were many customers today, they were trying to stay distanced from each other though. The key maker helped me choose a design for a key copy. I enjoyed his story about wildlife in Minnesota, and am impressed by how his coworker was willing to help another woman with her quick set rekey. The cashier was kind and efficient.

Great service and the people are very helpful. Easier to find parts that at some other Big Box stores.

Super friendly staff. Fasteners, paint,, garden supply,, power tools... all the hardware store good stuff.Shop local to bolster local economy, cuz theres enough box stores in the world already.

Great place for everything

Lots of interesting products for all kinds of diy projects. Service is sketchy as it isnt easy to find help otherwise its good and I do go there fairly often.

Staff was extremely helpful.

Helpful staff & wide selection of products. Well maintained store with clean & friendly enviroment.

Friendly knowledgeable sales associates and great selection of hardware

Good supply of hardware. Easy to get to. Plenty of free parking. Good prices.

Used to be my local hardware store when I lived in Capitola. Generally find the staff to be more knowledgeable than the average, and they have a better-than-average stock in their garden, and bird feeder sections. I still make trips there for some items I cant seem to find at other Ace stores even though I now live in Watsonville.

Awesome staff! Went looking for potting soil employee took the time to show me whats on sale looked for it in back of store carried it up to register then another employee carried it out to car! You would never in a million years get that great service at home depot! Thankyou Aptos Ace Hardware!

Great store with a really helpful staff.

Love my customers as a Acehardware RSC driver I look forward to my Friday deliveries here.

I love this store. The staff is amazing on every level. Best Ace Hardware ever. Over 20 years and they never let me down on anything I need.

I love Ace in Aptos. These wonderful folks have endured a shopping center rebuild that would (did) crush most small businesses, but the local confidence and convenience of Ace, coupled with the I can help you find it, fix it, build it service has kept it here by popular demand. Its not a store for contractor tools, but it satisfies 95% of any need for serious woodworkers, savvy homeowners, and more.

Thanks!Came in here the other day looking for some needed items and the employees cared about their job and helping us find the correct items.

Roy, in the Painting Center is a real master with color matching and helping you with all phases of painting. (Hes had a lot of experience renovating homes and can advise you on anything else, as well.)While some folks seem to not care for having a Greeter at the door, I find that when Im needing some bizarrely obscure item, that person at the door can help shortcut a lot of wandering around.All the folks on the floor seem to have some construction/trades experience and can really be helpful when youve got some home improvement mysteries to solve.

ACE Really is the Place!Were updating my daughters bedroom. Paint and supplies all in stock, employees at the ready...they have the answers!Will always support my neighborhood ACE.

I love my local Ace Hardware. The prices are not that much higher than Home Depot and they have a wide variety of items, much more than you might think. Plus the people who work there tend to know what they are talking about when I go there for something that I am not familiar with, much more so than Home Depot. Plus unlike Home Depot, I dont get the impression that the sales people are trying to avoid me. Usually when I walk in there is someone right there who asks me if I need help and what I am looking for.

They do have everything and your in and out! Which beats the hell out of going to Home Despite

Found the mid size Phillips screwdriver missing from our set. Bought a new complete set for my 26 yr. old son to start his tool collection Convenient location and good folks to help you find what you need. Thanks.

Convenient to have this locally situated. Very friendly and helpful store.😁

Ive been shopping at the Aptos Ace Hardware for many years. Knowledgeable staff always greet you as you enter and can point you in the right direction or call ahead so another staff member is, for instance, waiting at the key machine or in the paint department. Officially a chain, but always feels like an independent, mom n pop hardware store, especially (important) now that OSH is gone. Unfortunately, they phased out their cool garden gadgets, but a remodel has given the store a spacious feel and the old-timers are ready, as always, to provide excellent service.

Ace is a dwindling chain. It is being stomped out by home depot, another chain with a much more successful business model. The convenience of proximity is the one major advantage this place has.Ace is overstaffed. It is often hard to walk around the store because of the throng of employees. Still, theyre very friendly, easy to find, and can be quite helpful with answering simple questions.Ace is overpriced. All the same items are marked way up compared to any other hardware store around. It is only worth going here if you are working nearby, and just need a couple small items.Ace has its own brand of semi-useful items, which deserves a word of caution – do not waste your money on any of the products with the Ace logo on them, except for the simple stuff that cant break, like maybe electrical tape. The line is full of cheap knock-off imitations which cost as much or more than the real things.Go to OSH or San Lorenzo Lumber instead.

Wonderful, all the employees were very helpful. And I was able to find 90% of the items I was looking for.

Great to have a at least one real hardware store left. With knowledgeable people, and a wide range of products. The prices do seem a bit High, but I guess that is to be expected.

Super nice and friendly. Every time I go in there is someone available and willing to help out. My favorite hardware store in the county.

Well stocked with products and experienced, helpful staff, something you rarely find in the big box stores. Also...they answer the phone.

Monthly special coupons sent out to customers. Great location. Friendly and knowledgeable employees

Great local hardware store that has your basics. Super nice people, always freindly

Good hardware store very helpful. Usaully ur asked right away if u need help. But if u want to just get to it. Go up stairs to paint department. Ask the older gent with glasses and hell get u straight and in the right direction.

Good, solid Ace. The Helpful Hardware Person depends on who is working; but I would say 85% of the time Great assistance finding things.

Really good staff and customer service. You can get a lot of help there and they will work with you to straighten out any difficulty that comes up

Unfortunately, one staff person created such an unfriendly, unhelpful, unprofessional environment, that I was forced to leave before completing my purchasers.

I cant think of anything more incredible than a trip to Ace hardware. Mind blowing thrill ride beyond compare. Thanks Google mind control device for bringing it to my attention!

Had just what I needed

I love shopping here. Great selection and prices, friendly staff.

Ordered some thing online; make it quick and easy!

Best hardware store in santa cruz county

Great friendly old time service. A lot of hardware packed into store. Expanded the grill & bbq plus garden seeds and top soil amendments.

Always find good helpful employees...a clean well stocked store...great advice and exactly what i need...a true Aptos treasure!

Always helpful and have what we need.

Its close to home, but its painful to go there, I like the guy in the paint department.

Always a friendly face, and very helpful right as you walk through the door. A hometown feel, where you can find what you need, either that or they tell you exactly where to go to find it.

Decent hardware store with high prices (hard to compete with the big box stores like Home Depot) but theres a short old guy who glares at you as you come in, sometimes he doesnt even ask you if he can help, just stands there glowering at the customers entering the store. Im assuming that its the owner frustrated with shoplifters but it is a serious bummer to go in there and have that guy give me the stink eye every time I come in to buy something. Which Ive been doing for years and he cant seem to remember that Im the guy that keeps coming in and giving his store money.

Reliable hardware store. Very knowledgeable and helpful staff.

Convenient. The staff is very helpful and friendly.

Always very helpful. Great selection of hardware

Dynamite service & help from experienced, knowledgable employees. Good stock & inventory.

Funny little store in an older shopping center. Its been there forever. I love this place.

Good service. Especially in the paint section.

I went to this Ace Hardware location several times recently when moving my son to Aptos for college. The staff was very friendly every time and went out of their way to help me. Today I called and asked the employee who answered the phone if she could find an item for my son and put it on hold for him to pick up after class. She said no problem and asked the department manager for the item needed and it was there for my son at the register when he came in. I really appreciate the great customer service at this Ace Hardware location because great customer service can be hard to come by these days.

Great customer service!

Everyone is so friendly here

Great local shop. Great helpful employees

Love the curbside service!!!

Limited RV supplies, has the essentials. Frienly associates ready to help with needs or where they are in the store. Conveniently next to Safeways and Rite Aid. So, one stop shopping if at Seacliff State Park rving or day camping.

This review may be slightly long, but this ACE experience needs to be shared and escalated. I was a thirty-year customer of ACE hardware, specifically at the Aptos location, for the last fifteen. It was always a very friendly experience. I am shocked and appalled by todays experience -- and with the manager, no less. Two days ago I went to the store seeking a simple rubber belt for a Hoover vacuum cleaner. The fellow working in that department suggested I get the model number of the specific vacuum for which I needed the belt and then come back. I did just that, and returned today with the model number (BD120) off the cleaner. Of course the whole idea was to match the correct belt to the specific cleaner. First, the fellow in the paint department searched the belts in stock, however the belts each have a unique part number, but each package doesnt list the model its for, and the fellow wasnt familiar with them. I suggested a quick online search to match the model with the part, since they have numerous computers in the store. I did not have my cell. Another fellow tried to help and get online in the paint department but could not get Google on that computer.I then spoke to a woman on the floor and asked if she could do a simple part search online. She said that only the manager had internet access. I asked if the manager was present. She then said, Im the manager. Her name is Rachel. I again asked if she would do a quick search to match the model. It would have taken perhaps thirty seconds. She would not do it. In fact, it was an unusually slow day and the store was fully staffed. When I came in, other clerks were there chatting with her. Not do a parts search in a hardware store? Huh?! She said, and probably will say, that we dont have the part. She and her staff could not know that, since they did not know how to match the model and the part. Again, the point was to find the part number via the model. So, they might have actually had the correct part, and it could have been easily found. Again, the guys who looked simply did not know the part number. It might in fact have been in stock.I explained to Rachel that I was a regular customer at that store for fifteen years. I said I had never received such unhelpful customer service there. She then sarcastically said, So write a letter. Huh?! Like, Hey, I dont care, dont bug me. Go ahead and complain. Rachel apparently takes her job and customer complaints very casually. I cannot express how shocked I was that the store manager would be so rude and disrespectful, and worse yet, so utterly dismissive of customer service. ACE is the place for your friendly hareware store, right? All previous managers Ive known there over the years have been helpful, couteous, and friendly. Rachel did nothing to help me as a customer and in fact only escalated the situation. Again, I was accustomed to this being a friendly neighborhood store, but Rachel was quite offensive.At no point did I even raise my voice or behave antagonistically, I merely suggested to Rachel that it would have been an easily solved problem if she would help do a part search. Rachel had the audacity to tell me to leave the store. Again, this store had been a regular and friendly shopping experience for many years, and in fact many of the staff relish a visit with my dog. The cahsiers looked embarassed by Rachels behavior.I wonder how many thousands of dollars I have spent at ACE over the last thirty years? Many, many thousands. I wont spend another cent at an ACE again. Somehow, this particular store in Aptos now has a manager who is completely mismatched with her role. Rachel really should not have a customer-centric role, especially as a manager. I am sorry for the rest of the staff, who have been so helpful over the years, and whom Rachel embarrassed. Rachel reflects very badly on them and on ACE as a company. I am shocked and disappointed. I would welcome the opportunity to discuss this with an upper-level executive of ACE.Jack L, Aptos CA

Convenient. Doesnt seem like the happiest place to work

Great local hardware store with knowledgeable friendly staff.

Great local store with everything you need and helpful staff.

Great old style hardware store

Bigger selection of stuff and friendly and knowledganle staff

Good service in paint dept.

Very helpful staff

The best customer service

Always very helpful!

Helpful, friendly.

Ace is always good.

Weird, paranoid store. Not sure how many people steal from Ace, but these people are prepared to catch you if you try.

Great Hardware Store, they have everything

Great staff very knowledgeable & helpful

Convenient friendly helpful!

Wish we had a Home Depot or Lowe’s, not all the items I need but the staff is kind.

They had my special request Robertson Screwdriver in Aptos, CA

Janalee Middleton frequents here to gather plants to create poisons.

Creepy they follow you around

Easy to do..

Only Ace hardware store I have been to that doesnt give a veterans discount

Friendly staff every time I go there.

Amazing customer service

Good customer service

Friendly, helpful staff.

Friendly, helpful staff

Nice people

High prices

They are SO helpful!!!!!

This Ace is the place for me

Excellent and friendly employees