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Southwestern Car Care
5534 Southwestern Blvd, Arbutus, MD 21227, United States
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Southwestern Car Care
Comments
Gl
Review №1

Brought a car in for a MD Safety inspection. They were happy to tell me of the work it needed and I agreed to have the work done because I had no time to do it myself... but when I got the car back and took it home to check out the work that I had them perform, unhappy to say they didnt tighten several of the lug nuts (could spin them off with my fingers) the front pads were replaced, but old, grooved rotors were not replaced nor resurfaced, the coolant overflow was bone dry, and they passed rotten tires as safe (I planned to replace them anyways, but shocked to see they passed these 7 year old, crumbling tires). What OTHER safety measures on the car were overlooked??? Wont be back.

An
Review №2

Very helpful and professional folks. My car was in and out the same day. I would highly recommend, and will be returning for all my car needs.

le
Review №3

These guys are awesome! I love this shop! They DONT overcharge and they do great work! Very friendly and professional staff

br
Review №4

Took a truck there for braking issues. I was quoted a specified amount for REPLACEMENT of rear rotor, pads, and calipers. Arrived to pick up the truck and the quoted amount had doubled! Paid for it without hesitation and left. Brakes worked better.***Fast forward 4 years and only 5k miles later and I have brake problems again. While inspecting the rear caliper thats leaking I find that it was NEVER REPLACED! The caliper was leaking because it was pressing a non existent brake pad against a rotor that was disintegrated! (If you are reading this and wondering how I know it wasnt replaced=calipers and rotors etc dont rust and fall apart that quickly under light driving conditions and without towing)Im glad most of you had a good experience but I wonder how many of you even realize there was poor workmanship. I didnt know until the brake pedal went to the floor at a red light. Not good. This was the second bad experience and I wont be back.

Bi
Review №5

Nice guys, good work, fair prices! Ill go back!

Jo
Review №6

My family and I have been customers for many years. Mike and Joe stand behind their work.

Te
Review №7

This is a first rate neighborhood garage. They do online computer research to determine what might be causing latent defects. I would recommend them.

Gl
Review №8

Got my truck inspected at this place and was treated fairly and the service was faster than any other shop I called. Right now I was seeing two week delays. These guys got my truck in and out over the weekend. I also got my shock welded on which was reasonable for the work done. Cant go wrong with this place.👍

Ka
Review №9

Mechanics are polite, thorough, and fair. Joe took care of my issue and did an excellent job. As I waited for my vehicle, other mechanics checked in on me. I went here on the recommendation of others and am glad I found this shop. Absolutely will come here for any future car issues.

Ke
Review №10

Went in really last minute on the way back from a road trip and the mechanics were super prompt, friendly, and honest with us. Would highly recommend!

Ma
Review №11

I went to fix my tire and they were able to fix right away! Very professional and kind staff. Definitely recommend and I will be returning!

Ch
Review №12

So far so good ill let you know more when I get my car back

Su
Review №13

Great service. Honest and friendly service.

No
Review №14

Professional service. Friendly service. They did NOT try to rip me off. Their service is affordable too. I would gladly patronize them again!

Ra
Review №15

I went in to get my car serviced and I thought it was a certain issue, but they kindly corrected me and took care of my car for cheaper than what I thought it would be. Theyre super professional and Id definitely be back.

Wo
Review №16

Everyone was very professional, polite, and nice. My car was making a weird noise and I stopped by without making an appointment. They did a quick test drive and found where the noise was coming from. They fixed the problem within 30 minutes and the car stopped making the noise! I had my 2 young kids with me and the owner was very nice to them and started a cartoon on TV. I highly recommend this place to everyone!

Tr
Review №17

Great service

Cr
Review №18

Good place

Ta
Review №19

Hands-down the best auto shop in the area! Honest, high-quality work every single time I take my car in, no matter how big or small. 100% trust in this team. Cannot recommend these guys highly enough - they are great!!

Ma
Review №20

HelloReasonable and customer focused Car Care!About 14 years ago I had used their services for replacing the transmission for my Dodge Caravan. It was my first experience then and I was recommended by my coworkers Paul and Kenny. I was very satisfied since the cost was significantly lower than the dealer quote and their workmanship was excellent. If I recall correctly, any major repairs done to my vehicles other than the dealership were all performed at Southwestern Car Care.Again, very recently I needed some significant repairs (above $2,100) to my 2002 Toyota highlander. The repairs were finished on time as promised. I am satisfied with their work now and will do a final review within a few weeks. Mike and John were very professional and seemed very knowledgeable. However, based on my past and current experience, I would highly recommend Southwestern Car Care to anyone who is in need for an auto care. Thanks to John and Mike... Keep up the good work.

Ho
Review №21

These guys are wonderful. Honest and reliable. I have been dealing with these guys for years and will continue to do so. Always very polite and explains everything before doing the work.

Am
Review №22

Always great service you can trust!

Ch
Review №23

Honest work at real prices and they stand behind their work. Only place I take my Chevy Suburban anymore for last 5+ years.

Ki
Review №24

I was recommended to them by 2 relatives. This operation is the real deal. Straight talk. Promises kept. I have 5 on the road vehicles that I bring here for service. I wont even think about the Dealer for service again. I highly recommend!

Ja
Review №25

They fixed my car in 4 hours it was a hard repair good Job to them

Ma
Review №26

Excellent customer and car service for over 20 years. I have brought all my cars here and have had wonderful service from all the staff. The prices are reasonable and fair. They do the work you need and nothing more unless necessary and you always get a call to discuss it. I highly recommend them.

Bo
Review №27

I had a scraping sound coming from one of my front wheels so I called Southwestern Car Care. They took me right away. They even offered me a ride home. When I got my van back the next day the brakes worked great. They were nice and tight like when the van was brand new. Service was great and they were fast. I will be having all my repairs done by Southwest.

Ch
Review №28

Best experience by far when it comes to auto mechanic shops. My go to forever now on!

Pa
Review №29

Needed car battery replaced, called them and Mike took me right away and had me on the road again in no time. Even took the time to make sure everything was up and running since the battery completely died. Exceptional service, will definitely use again.

Ma
Review №30

This place is great! They did an awesome job on my car and were very cool about it. Thanks Southwestern. You guys are the best!

Pa
Review №31

Passing through to PA (from NC), my brakes stopped working in downtown Baltimore right before 5:00pm (of course). Mike and John made me a priority by hooking me up with a gentleman tow truck driver and replacing the main brake line early the next morning. They absolutely understood my situation and greatly reduced my stress level. And they did all this even though my truck has Steeler logos everywhere . . . NOW THATS PROFESSIONALISM! Hands down THE best garage in the Baltimore area.

Be
Review №32

They provide good service, reasonable pricing, and most important, you can trust them. If you do not need your brakes repaired or tires just yet, they will tell you. I have been very pleased when Southwest Auto

Ro
Review №33

New to the area and needed to find a auto repair shop. Dropped the car off this morning; just picked up the car and its running like a champ again. Nice friendly staff, reasonable prices. Will be getting all my auto business.

Pe
Review №34

Recently, I needed four new tires mounted, balanced and a front wheel alignment. I went to SCC. Good work at a reasonable price.I have visited SCC previously for a small task. I had a flat tire on I-95 and took the flat to them for repair. Not only did they fix the flat for me, they went the extra mile and put the spare back under my truck. I am disabled (something they did not know) so I found this to be an outstanding gesture.Highly recommend SCC!

De
Review №35

Good service, reasonable prices. They stand behind their work.

Mi
Review №36

Honest repair shop & fair prices.

El
Review №37

Excellent customer service. Fast and friendly service. Honest and reliable. 100% recommend. I will be bringing my car to them from now on!

Jo
Review №38

A shop and people that can be trusted, they are often busy but Ill wait a little because I have been helped buy them before. A good neighbor.

Do
Review №39

Excellent work and customer service. They always take good care of my 01 Suburban.

Ro
Review №40

Far and honest. Wont go anywhere else.

Ev
Review №41

I had motor installed in my 2014 Accord V6. They did a great job.

Mi
Review №42

This place is great! John and Joe are awesome! Took my Rav up there because it was bottoming out after my cousin and I put on after market shocks. This place was about 200 dollars cheaper than any other place in the Baltimore area. Joe even dropped me off back home and picked me up. I would definitely recommend them and will definitely be back for any future repairs!

Wi
Review №43

Southwestern is great, ask for Jon. Very honest and professional service.

Li
Review №44

I do not know much about cars, but I do know that it is not good when your muffler makes a rattling noise. I had taken my car in for service at a franchise mechanic and was simply told both of your mufflers are broken and need to be replaced. After the $775 estimate was handed to me, I knew I needed a second opinion before dropping that kind of money. I called Southwestern Car Care and was told to bring my car into the shop and he would look at it for free, tell me what needed to be done, and schedule a time to get it fixed. I took my car in at 7am on a Friday (awesome that they open this early) and the owner took a look at my car. Simply stated, I did not need new mufflers, but the crack in the pipe (of the left muffler only, the right one was still completely functioning and in decent shape) could be welded together and I had no need for new mufflers. Long story short, they welded it right then and there, charged me a very reasonable price, and I still made it to work on time! This is definitely a place I would recommend to anyone. I will be going back with any future issues I may have. My day has been made!

Je
Review №45

I had my Jeep towed their after it broke down driving north from DC to Baltimore. They called me up the next day and started working on it right away. It took a while to diagnose all the problems but their prices were fair and they did great work.

K
Review №46

Good service very trustworthy going there for more years than I can remember

Ma
Review №47

Great customer service!! Friendly and knowledgeable staff. Honest and reasonable repairs. Car ready when promised. Only shop I will go.

An
Review №48

Quick vehicle inspection, friendly staff, easy to work with, and open early. Will be bringing more service here in the future.

Pa
Review №49

Awesome customer service. You wont be disappointed.

Ni
Review №50

The staff was really knowledgeable. So grateful for the excellent service. Ill be sure to come back for any future car problems!

St
Review №51

Always professional, kind, quick, and honest. Great service. Take your vehicle here!

Je
Review №52

Had a flat tire and needed help! They were super nice and informative. I ordered 2 new tires and they will be getting my family business from now on!

TH
Review №53

Great place and very helpful,friendly

Al
Review №54

Mike performed the safety inspection on my vehicle. He talked through everything and was very up front. Highly recommended.

Ti
Review №55

They certainly know how to fix a flat, plus operate on your vehicle.

Ri
Review №56

Two thumbs up. They take care of you.

Ca
Review №57

Fantastic service! Quick and very helpful

Wi
Review №58

Ive been going here 7 - 8 years and always get great service. The other day I rolled in with a screw in my tire and rolled out in less than 10 minutes.

Na
Review №59

Honest place that wont charge you for something that isnt broken.

Sa
Review №60

Trust and reliable. I have done my Vehicle inspection here

Wi
Review №61

Best auto repair around

Wi
Review №62

They will take great care of your car

Jo
Review №63

My first visit...dropped what they were doing and helped me. Others referred me and I am so glad.

Ke
Review №64

Great auto repair shop

Ja
Review №65

Performed state inspection. Seemed very honest.

S
Review №66

Great friendly service and work.

Ju
Review №67

Great service but long winded

Ja
Review №68

Waited in office and outside for help but no one would acknowledge me.

Le
Review №69

They were very rude when I called them and tried to make an appointment.

da
Review №70

Very reasonable

ma
Review №71

Good and fast

Ke
Review №72

Great service

Ja
Review №73

Fix your car

Information
8 Photos
73 Comments
4.7 Rating
  • Address:5534 Southwestern Blvd, Arbutus, MD 21227, United States
  • Site:http://autorepairarbutus.com/
  • Phone:+1 410-242-3110
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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