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Mercedes-Benz of Arcadia
101 N Santa Anita Ave, Arcadia, CA 91006, United States
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Mercedes-Benz of Arcadia
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su
Review №1

Ophelia from service is great! If you ever need service done go look for her. Very professional, very patient, and also answer all your questions and concerns. I love how she responds super fast via email. Great at communicating, let you know whats being done to the car and explain things in detail. Trust me, she will make taking in your car for service a breeze.

Mi
Review №2

Marc Hung was our sales person. He took excellent care of us and made sure we got the vehicle we wanted at the right price! I highly recommended him!

so
Review №3

The deal was very helpful. The sales representative Mr. PJ was very experienced. There was no push sale. Every thing went smooth. I like him and the car. I would like to recommend to my friends.

Th
Review №4

Stacy was a great, she will take her take with you and really help you get the car you want. She didn’t have that typical “car salesman” aggressiveness, she was honest and very clear. Scott the other salesman was great as well took myself and my sister on our test drive, what a great guy. Overall service was great.

Vi
Review №5

Absolutely the best car buying experience I’ve ever had. This dealer is a no nonsense dealer, no pressure at all. Kevin Wang was great in the purchase my new car. The deal was agreed to over the phone and when I got there to purchase my car the deal was the same as it was on the phone. I would definitely recommend buying your new MB from Arcadia MB.

St
Review №6

Ive been getting my cars from Peter Liew for the last 15 years and he is simply the best. Peter makes the entire process so easy and pleasant. Just bought our leased car and Peter took care of everything. We just had to show up and sign the documents, thats it. Peter is definitely the person to go when buying or leasing a MB.

Re
Review №7

Sales associate Kevin Wang helped me find the car best matched to my interests, supported a couple test drives, helped me navigate the lease vs. buy logic, and adeptly completed all required paperwork — all with a no-pressure, no-hassle style. I drove my chosen car off the lot with a big smile!

Do
Review №8

Profesional treatment from professional people,Mr Scott Hong and the rest of the group were very helpful .impressed by their knowledge . I highly recommend Mercedes Benz from Arcadia.

Mi
Review №9

Marc and Billy helped me. They were fast and efficient. Took care of everything very quickly. I also work with Rebecca at the service department and same thing fast and efficient. Highly recommend Rusnak. Thank you 🙏🏻

Pe
Review №10

I recently purchased a vehicle here at Mercedes-Benz of Arcadia. I have to say this is the best experience I had at any car dealership.Scott was my salesperson. Very professional, patience and friendly. He was able to answer all my questions with great detail and professionalism. He helped me to picked out the car of my dream! I’m more than happy with the purchasing experience. This is the guy to go for if you want to purchase your next car.Highly HIGHLY recommended to all!!

Pe
Review №11

I had my 3500 Lounge Ext. 2014 Airstream Interstate Serviced here under their vehicle warranty and recall. Im very pleased with their service and their turnaround time. I was kept updated with their scheduling and texting services; letting me know when to pick it up and also what issues were found while it was being inspected.

So
Review №12

Kevin Wang was awesome. He was super helpful and so honest about everything. It sometimes difficult to trust sales people but I would recommend Kevin and his manager Tommy to my family and closest of friends. It’s people like them that keeps me coming back. Thank you!!!

Ri
Review №13

While this dealership advertises on Autotrader, MB of Arcadia, by policy, will not sell used vehicles to out of state buyers. Dealerships are loving the lack of supply of autos, and cashing in doing so, while providing a poor customer experience. Save yourself about 20% -- Wait a few months until supply catches up to demand. Find a dealership who appreciates your business.

Ev
Review №14

Peter Liew was super helpful and we have owned Mercedes for over 30 years and my husband is a fan of Mercedes. And Peter is the first sales manager that make our buying experience a wonderful experience and leaving the place feeling great instead of feeling exhausted. Wished we met him earlier but and he is going to be our “go to person” for our future purchases for our Mercedes!

Ry
Review №15

Do not buy any cars from these people. I am a car fanatic and live in Arizona. They rarely got back to me and when they did it was a complete waste of time. These people don’t allow you to pay your rightful state tax when purchasing a vehicle. Which is complete insanity. I have purchased over 500 vehicles in my life and have never once not been able to pay the tax for the car in the state I am residence of and where the car was gonna be registered. They also make you pay thousands for their “certified” shipping service that takes weeks and won’t even let you use your own shipping service to ship your OWN car. What a disgrace, the worst dealership on the planet. Do not buy from these people.

Co
Review №16

I had a great experience at this dealership. Service was quick and to the point. My experience was pleasant due to my sales representative Stacey Huynh. Stacey paid close attention to my needs and met my budget. Stacey was very courteous of my time. I had my 10 year old daughter with me and the loan officer had another client therefore it was going to be a while. Stacey advised us to go grab lunch and come back, once we returned the loan officer took us right in. Did not feel pressured nor did I feel as if I wasted my time. I had 180,000 miles on my E-Class and never had mechanical issues, but it was time for an upgrade before it would start giving me issues. That is the reason why I purchased another E-Class. Although the two I had in mind sold the day before, Stacey showed me others that would make me say Yes. Overall, it was Stacey that made my experience pleasurable. 🙏🏽 Thank you, Stacey!

Ho
Review №17

Mercedes Benz of Arcadia is an is the best place to buy and service your Mercedes in San Gabriel valley!The team is very professional and friendly. I came in recently to get my recalls fixed, and they did additional work to inspect my car for other potential issues. They found some other parts that need to be fixed and sent me pictures and descriptions. I can decide and select the items that I want them to take care over the phone. It’s very convenient.

To
Review №18

Brought my car here to be looked at due to it smoking! Was told at 10 am that I will receive a call by 3pm with the diagnostic results! At 3:45 Mike the manager calls me and ask why is your car here ? (In those Exact words) I explain, then was told he would have Tyler(the person who Assisted me) call me back with more information! No call . Next morning Tyler let me know the problem and that it will cost me $2200 to fix be cause the issue was hard to get to so the labor is expensive 🙃. I declined and had my car towed home, then to another shop that service Mercedes as well. I was told the entire job will be $928. And that the problem is NOT UNDER THE ENGINE its to the right of it! I could think of a lot of reasons why I was treated this way !But I wont type it here . I learned my lesson and will never go back

Ru
Review №19

My wife and I were looking for an SUV and we were told about Mercedes Benz of Arcadia through a friend. We worked with Stacey and she was awesome. They didn’t have the exact car we wanted, but Stacey put in the work and got us the exact car we wanted within a week. She is kind, professional and not pushy which is very important to us. Thank you Stacey and Mercedes Benz of Arcadia for your hard work and professionalism.

Da
Review №20

What a great experience! Everyone was very professional and helpful. Corry Polk was our guy he made the transition very easy and painless. He was very knowledgeable about everything. He is absolutely amazing! I’m very happy I worked with him!

Fr
Review №21

I brought my car in for an air suspension warning light on the dash. I am very happy with the services that I had received. Perry was able to help me get Uber services to and from work. When I was told that I had to leave my car overnight, Perry was able to get me a courtesy car also. All the repair done were under warranty, and they even replaced my battery free of charge after their routine inspection of the vehicle had discover that the battery had lost most of its capacity. They even washed my car for me. I would definitely bring my car back for future services and recommend others to bring their cars here for services.

Ma
Review №22

Jar, Stacey and Willy were extremely helpful and professional. Rusnak lived up to its reputation.

Iv
Review №23

Kevin Wang is very nice and knowledgeable sales. He was very patiently explained all the detail to me. Show me all the functions. Even after I come home, if I have any question to call him. He still very patients. Very nice shopping experience.

Dr
Review №24

People have definitely become more sensitive at this dealership. Service and the way staff treat you respectful is refreshing especially being an African American manYou dont see many in my culture in Arcadia at a Benz dealership probably for fear of being profiled. However that was never an issue. People should simply show love and they did here.Its truly changed since my experience of buying. Ill now come for sure to get my next benz.

Ja
Review №25

Super communicative every step of the way. Much appreciated help. Would recommend this center over any of the centers around.

Ma
Review №26

I have a good experience for purchase the Mercedes. The sales Jack is the one who help me to get my ride. He knows the car model very well. Such as, the technology, functions, engine, safety issue and the like. In addition, he has patience for all my questions regarding about the car. Therefore,I am so happy to take my car from store with his help, everything go right!

Da
Review №27

Jon is an amazing person to work with, He sold me a Sprinter van with absolutely no hassle and a quick and easy transaction.

al
Review №28

I called from Bakersfield and was under the impression that the car was sold then kevin wong called me back so calling all the people that have been lied to or cheated plz visit this dealership there is nothing but honest people and when i say that i mean every single word of it out of my 11plus years of buying cars from different dealerships this was the most pleasant experience kevin is a true gentle man and will go above and beyond to get you in the right car he even came on his day off to make sure that my car was ready and helped me with every single documentation hats off to all you people kevin and stacy you just found a very loyal customer thank you for your honesty and the spirit for helping people

Le
Review №29

Very friendly! Went to buy a new coupe and everything went smoothly. The sales guy Bo even gave me his WeChat so that I can ask questions about how to use the features in the car at any time after the purchase!

Yo
Review №30

Had a absolutely wonderful time here at Rusnak with my hands down BEST sales Peter Liew. Highly recommend him if you want to get a great deal.

An
Review №31

My agent Marc is really nice and actually---everyone in the dealership is nice and made me and my son feel relaxed the whole time. I didnt feel the pressure of car buying unlike in the past. They offered me everything that i think is for my advantage. Marc even did a follow up to ensure that my good car buying experience did not end when we leave the lot.

Je
Review №32

Luxurious Mercedes dealership with a great selection. The showroom is a large round space with all the new models. We were free to walk around and sit inside most of the models to compare.

Qi
Review №33

Me and my husband just purchased a GLC 300 from here. Dealer Kelvin Wang is patient and friendly, he spend a lot of time help us to find our required car. Anyone who want to purchase car or rent car, I would like to recommend Kelvin Wang. Good dealer! Very Nice! Overall, it was a wonderful car purchasing experience!!!

Ke
Review №34

Great Dealership with a great deal for my G63. I love this place and love the car as well!!!

Ga
Review №35

All were very helpful in making the transition from a lese to a purchase, Especially Khaled, who went out of his way every step of the way.

sh
Review №36

This dealership has wide array of choices for every trim and options. Their staff is very knowledgeable and accommodating as well. Kat B. Is awesome.! Very helpful and straightforward. There were some bumps while we were waiting to test drive the car to the financial process. But it’s worth the wait.

Yu
Review №37

If I could give -10 star for this place I would.Worst dealership I have ever been. The manager Mike Marsh has the worst attitude . He treats the customer like they owe him. I had an appointment to take my car there and they promised to give me a loaner but when I went to get a loaner he comes and says we don’t have any cars but there was like 12 loaner cars there. I asked him what are those his respond was everything is booked for tomorrow and instead of apologizing he was giving me attitude. So after two days I called he picks up the phone and no hi nothing just says we can’t give u a loaner anytime even though I took my $180k msrp car and I called and made sure they have a loaner available. Worst experience ever

Ch
Review №38

Huge thank you to Stacy from Mercedes! She was referred to me from my family member, now I see why he has used her for over 7+ years! She is very helpful, patient and professional. We originally went in for the GLC and ended up leaving with the GLE. We absolutely love the car! Newly renovated, Rusnak of Arcadia is super nice, and follows covid guidelines. Also thank you to Jimmy for assisting us as well. If your in the market for a Benz go to Rusnak of Arcadia and ask for Stacy or Jimmy! Great people!

At
Review №39

Very Poor Service ExperienceWe went to fix the panoramic sunroof for our C-Class .But at the pickup time the vehicle was not fixed and making noise while opening the sunroof.This is very basic thing that should have been checked before calling the customer to pickup the vehicle.We have to make another trip to the dealership which is a wastage of time.This was definitely not the experience customer expects from brand like Mercedes-BenzUpdate:Another issue noticed after the service now sun visors are loose and vanity lights are not working.Not sure if we can recommend this dealership to anyone17 Sep 2021Same thing happened againI wondered if the engineers check the things after they fixed

D
Review №40

Awesome customer service received from Service Advisor Perry Roeder. He took the time to explain what service “B” entailed and assisted with a few additional issues which needed to be resolved. A great conversationalist and positive guy. I will be back. Ask for Perry, you won’t be disappointed.

Jo
Review №41

Yohan Chen is a great service advisor. He keeps me informed on the progress of my repairs. He responds quickly to my calls and concerns.

Li
Review №42

I was in the market for a Sprinter passenger van and because of the pandemic and people traveling via campers or sprinters etc, it was very difficult to find exactly what I wanted. I don’t reside in Arcadia; however, I am familiar with the area so I called not expecting to find one. I was immediately connected to Sprinter sales expert, Mr. Rodney Kordani. First of all, Mr. Kordani was so polite from the very beginning of our conversation which unfortunately is a very rare occurrence these days. I explained to him what I wanted and the difficulty I was having finding it. He advised me that he would keep his eyes open and would get back to me. I was not expecting to hear back from him, as I had not heard back after leaving my name at several other MBZ dealerships. Mr. Kordani not only called me back, but he informed me he had a vehicle coming in and would do his very best to get the car for me. He remembered exactly what I wanted and needed and had found one that fit all my requirements. The process was so easy and frankly, painless. I have purchased several vehicles in my lifetime, and by far this purchase was the smoothest, hassle free, most pleasant experience I have ever had. Mr. Kordani is the most professional yet personable sales expert I have ever had the pleasure of working with. So much so, that it will be very hard to purchase a vehicle from anyone else or anyplace else other than MBZ of Arcadia or Mr. Kordani. He is an absolute asset to the dealership. Never let him go!

Jo
Review №43

Seamless experience here thanks to Jay! He was very honest, straightforward and helpful with the purchase of my new car. I would highly recommend anyone who is looking for a new (or used) Mercedes to come here!

Cj
Review №44

Built an order G wagon with GM Tim Martino in March, did changes, do PO sheet, deposit sheet, all done and agreed upon x amount over MSRP. Followed up with Marc Hung in sales monthly (nice guy) G supposed to come in August, 2 days ago get a call from Marc, “Tim wants another 10k on top of the agreed upon price” ?? I have emails from Tim and Marc, (and deposit sheet) with agreed upon contract price plus extra. Worst GM I have ever dealt with. I was told the market changed? Ummm…I have owed 7 G wagons and also own a G4x4 squared, I think I know the market on G wagons, and I was a previous dealership owner in California. Plus my wife and I are the #1 global partnership in Arbonne and promoted over 120 VPs (which means we have over 120 Mercedes on our team) No ethics, No long term business sense, Rusnak group, embarrassing. Get ready, this isn’t over.

Ta
Review №45

Purchased a new g63 from the wonderful team at Rusnak. The service and follow through at Rusnak was excellent from beginning to end. Highly recommend these folks.

ki
Review №46

I highly recommend this dealership. I have visited it in the past and recently brought my son’s car in for him for a recall. My service advisor, Yohan Chen, was amazing. He was professional, friendly and super knowledgeable. He went over everything step by step and even had some great suggestions for me. My son’s car was ready when promised and was sparkling clean when we picked it up. The dealership was spotless and the rest of the staff there were also professional and extremely friendly- from the receptionist to the porter that brought me the car when it was done. It felt like family. Will definitely be returning and looking for Yohan when I do.

li
Review №47

I enjoyed the time in this dealership. Mr. Nan was so friendly and professionally. We look forward to seeing him next time.

De
Review №48

Ask for Ophelia... she is the absolute best! She is efficient, “gets it”, and is great at follow up... makes the experience easy and seamless.

Aa
Review №49

The service was awesome. Dropped off my car, picked up a loaner in less than ten minutes. When I returned I literally got our of the loaner, and exchanged keys with my service writer and got in my car and left. I have never experienced better service in the over 50 years I have been driving

al
Review №50

Very easy to do business with them, very friendly and a no pressure environment. Andys service was great, and the complete process went very smoothly.

Fr
Review №51

Stacey was our saleswoman she was with us through the whole process. They posted an out the door price and it was actually under by a few dollars. Nice dealership, great service, friendly, and finance was a breeze to deal with. We did have our own financing. This is a quality dealership and I highly recommended it. We bought a 2018 GLE 350 and couldn’t be happier.

El
Review №52

Bruce was so patient but also efficient in helping me getting into a new car. I appreciate him and love my new vehicle.

B
Review №53

Took my Mercedes in for service. Yohan was my service advisor. He was professional and knowledgeable about the services I needed. He made the service process smooth by providing great communication. I was back on the road that very same day. I high recommend Yohan for your next Mercedes service needs.

Ki
Review №54

The absolute best car buying experience... ever! Our sales associate, Jay Cao, was outstanding and provided the most exemplary service. He took such good care of us, through every step of our purchase, from the moment we stepped into the dealership, to the moment we drove off with our new car. He was available to answer all of my questions, even during the evenings and his days off. Jay went above and beyond, to ensure that everything was perfect. While I visited several other Mercedes dealerships (all of which are closer to my home), none compared to the level of service we received at Mercedes Benz of Arcadia - well worth the drive! This was such an enjoyable experience!

Ar
Review №55

I have been going to Rusnak for the last 3 cars. Each time, I had Scott Hong assisting me. He’s very knowledgeable and courteous. Always provides an enjoyable, quick and smooth service. Just recently got a 2021 E class and it’s amazing. When I told Scott the packages I was looking for, he was able to get it from other dealership right away and still gave me a nice deal. My kids are enjoying all the bells and whistles this new car has. Let’s just say now the little ones are very entertained with the panorama roof view and the ambient lighting. Happy kids happy dad.

Mi
Review №56

From arrival to departure, top-flight service. Service Advisor - Rebecca So - loves the MB brand and her job, and this is reflected in her client interactions. She is a true professional and an asset to MB of Arcadia. Thanks again for the great client service.

Ch
Review №57

My 2021 GLE350 was overheated on 101 E on 6/30/2021. Towed to Arcadia Mercedes. Service advisor Rebecca So called me and provided me a service vehicle because of the July 4th weekend and the lengthy service time required. Really appreciated because parts were needed till after July 4th.

J
Review №58

Recently purchased a Benz for my mother. We were lucky to have Scott as our sales consultant. He was patient and courteous. Made the entire experience wonderful for my mother. She loves her new car and the service provided by Scott, PJ and Andy (finance manager) They were an exceptional team. Will visit again for my next car.

La
Review №59

The service advisor, Perry Roeder, was excellent. Good with updates.

Pa
Review №60

We have never been let down by the service department! Everyone is welcomed and really listens to our issues. Regular servicing is fast and efficient. Our service person is Perry- he is uber professional.

Al
Review №61

My experience was great. Joseph made the car buying process a breeze and was nice and informative every step of the way.

Ju
Review №62

We had a wonderful experience at Mercedes of Arcadia / Rusnak. Stacey made the experience fun and simple.

Gr
Review №63

Work was done promptly, accurately, received a quick call to approve additional parts; Yohan does a good job taking care of his customers!

Ma
Review №64

Great and thorough service. Appointment was easy to make. Was kept informed on the status of the work. Mike T as the service advisor was courteous, professional, and provided complete and easy to understand responses to my questions. All the other staff from the valets to reception also was great to interfere with. Place is set up with appropriate precautions for covid.

Vi
Review №65

Tyler is absolutely the best Service Advisor I have ever had the pleasure to work with. He was extremely knowledgeable and efficient.

Da
Review №66

Bad service, come to try looking GLE 350, I never see sale person very bad like that, her name is Tracy ( Vietnamese). She is even don’t care to serve customer, when I make it deal with her, she never responded my called, I have to call her, she didn’t need to call me, when she pick up the phone and talk to me, she said is she very busy and will call back an hour but all days gone she never call back, I thought this dealership won’t need customer. Never come back again.

Ha
Review №67

We had an excellent experience in obtaining an appointment, dropping off the vehicle and receiving the service we had requested.

Jo
Review №68

I had a very urgent issue with my brand new car that I had leased from another Dealership. I could not have been treated better. I received quick, insightful, and world class service. They treated me like gold and have earned my business going forward!

Te
Review №69

Marc is very helpful and patient. We took the test drive two week ago and decide to purchase/lease the car at Rusnak Mercedes Benz mainly due to the good service that provided by Marc. He is very experienced and has good knowledge of the car. He also recommended which car that fit my life style.We will recommend our family and friend to him.Thanks.

Me
Review №70

Rebecca my assigned customer rep is technically knowledgeable about everything! As a first time customer at Rusnak Arcadia and this being my first Mercedes vehicle, Rebecca made my customer experience very pleasant! As this is my first service at Mercedes, I felt my charges was fair and reasonable because of Rebecca who put herself in my shoes.

As
Review №71

Had the best first car buying experience here thanks to Kevin who got me the best price on my GLC300 4matic, he was friendly, professional, and helped me in every way possible, he even took the time to text me and answer all my questions on his days off, I would def recommend you ask for Kevin if you want to buy a car. Thank you so much you rock!

AL
Review №72

I feel that theres a lot that comes to mind when you think about Mercedes Benz of Arcadia; the ambiance as you walk in, the arrangement of vehicles on their lot, the welcome of the receptionist, the perfectly adjusted temperature, bottles of Rusnak labeled water, and just from a visual standpoint its all very well put together. Their showroom both on ground and upstairs in the AMG section is stunning and perfectly clean each time Ive walked in. Ive been a customer here for over 20 years, and my parents and my in-laws have probably bought over 20 cars from Mercedes Benz of Arcadia over the years. The team they have there, from the sales agents to maintenance, and service department are all very professional.Peter Liew, by far, is the most client-oriented individual weve had the pleasure to work with. Most of our cars are purchased through him, whether they be stock cars, or custom cars, Peter can do it all! Our most recent purchase was a custom car, which Peter rush ordered for us and even gave suggestions that we did not regret and actually were far better than the original options that we had selected. Well, after only a few short months of waiting, it finally arrived last week. Peter ran the car through an entire pre-purchase inspection and made sure everything was included as requested, including the all season floor mats. While building the car online before order, Peter helped give suggestions that from his experience benefited other customers, and recommended removing additions that would not serve a great purpose for us. But dont think of Peter as just your average sales guy, he can even work the IT stuff, and also works around the clock. Trust me, because Ive sent him text messages late at night with an instant response from him. Even on his off days, he is eager to help resolve any issues his clients are dealing with. For him, its not just a one-time sale, it is a lifetime Mercedes Benz experience. For example, weve had trouble with one of our 2019 vehicles with pairing to the Mercedes Me Application on our phone. Not only was he able to pair all of our cars to a single account, Peter was able to add my issue vehicle in less than 5 minutes which took customer service and Mercedes Me App agents more than 45 minutes on call without a resolution.Peter really does it all. If you need anything, or want to make a trade-in, new purchase, or even just to sell your old vehicle, dont hesitate to find Peter Liew. I cant even list the number of frustrations Ive had with reps from other dealers in West Covina, Fletcher, Downtown, Irvine, etc. Peter really goes above and beyond to answer any questions, solve your issues, and tries his best to exceed your expectations. Well done, Peter!

Ge
Review №73

Was in between a Tesla, Mercedes and Porsche. Went with the Mercedes after working with Peter Liew.Amazing first class customer service!!Gave my family and I a tour of the showroom to look at different vehicle options. Found he the perfect vehicle with all the right options.Zero pressure from Peter nothing but great advice and product knowledge.Made my decision a no brainer and I am beyond pleased with my lease terms.Not my first Mercedes but this experience was much better than any other purchases in the past.Showroom is beautiful and everyone was friendly.Highly recommend this dealership and Peter to anyone.

Ma
Review №74

Rebecca was cheerful, knowledgeable, and efficient. I was very pleased with the entire process.

Er
Review №75

Mercedes-Benz of Arcadia has been and always will be where we take our business!!!Our salesman Jack was so helpful and communicated with us every step of the way. We went in with a specific vehicle in mind and when it wasnt found in their stock, he was able to find the exact model and trim we were looking for at another dealership. He sent a driver to pick it up and deliver it right to us all within 24hrs.Thank you Jack....and the rest of the Mercedes-Benz of Arcadia team!!!

JO
Review №76

Ophelia in service department is the person you should go. Easy to deal with. Get the job done as promised. Very recommended

be
Review №77

Agent is very knowledgeable, friendly, and helpful.

Jo
Review №78

We had an amazingly experience and our agent Jack Shen was a complete professional as he helped us with every step with the purchase of our car.

SK
Review №79

I love my service advisor Mike T. He is absolutely wonderful. I am always satisfied with the excellent and speedy service. They make me feel so welcome.

Ja
Review №80

Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor.

Be
Review №81

Service advisor, Stacey is very experienced/professional/helpful.

Wi
Review №82

Mercedes-Benz of Arcadia was absolutely phenomenal to deal with. I was able to purchase my car and be in and out and under an hour, they were knowledgeable honest in the front about everything. An environment that is filled with sharks and shysters, they stand out above the crowd Head and shoulders. Shop with confidence.

Mi
Review №83

I had the best purchase experience with Scott Hong and William Ho and I highly recommend for anyone who want to buy a Mercedes Benz to ask for them.

Ma
Review №84

Very attentive and wanting to help. Excellent experience! Stacy Yee is the best! Mike Marsh a terrific leader!

Ad
Review №85

I needed to replace a damaged interior part on my 2019 Mercedes C43. Rusnak took care of everything very efficiently. The part was ordered and three days later in my car. Must say I feel like I have a new car after the fix and the normal service. Great car and even greater Service! The combination of the two confirms we made the right decision to by a Mercedes and to buy from Rusnak!!

Je
Review №86

We had a very pleasant experience with Bo X. Great service with reasonable price! We’ll definitely go back again!

Ro
Review №87

Thanks to victor and Cory for helping me get into a 2021 Glb 250!!! There very professional and I didn’t feel like I was rushed into a deal. 5 star experience for me!

An
Review №88

Ophelia does a good job helping customers in the service department

Ar
Review №89

Customer service at Benz Arcadia has always been outstanding @ their service department. I don’t have to say anything much, they just know and sometimes even better! Two thumbs up!

Mi
Review №90

Mike Tone takes care his customers in a professional and welcoming manner that I expect from Mercedes Benz. I recommended Rusnak MB for excellent for service and repairs.

Le
Review №91

Excellent purchase experience at Mercedes Benz of Arcadia. Scott is the sales person to ask for. Couldn’t be more pleased with my experience.

Ka
Review №92

The best service I have ever received on my vehicle was at MB of Arcadia. I am truly grateful for all their help with keeping my car in tip top shape!

Ra
Review №93

A well run machine. Every once in a while you run into a company that obviously is well run. From the minute I got there to the minute I left first class service by well-trained people.They even charged me considerably less than I expected to be charged. 😀👍I am a fan.

fa
Review №94

We are very grateful for the service, Rebecca and everyone attended us very cordially and professionally without discrimination since we are Latino.

Se
Review №95

Joe is absolutely an excellent advisor. The whole service process is well organized. Havent purchased a vehicle here but definitely will when it comes time.

Ro
Review №96

Thank you peter for not letting me need not to shop around and very easy to work with. 2 thumbs up

Co
Review №97

Had a great experience at Rusnak thanks to Jay. He’s helpful, easy going, and straightforward. If you’re looking to get a car, Jay is your guy!

Ro
Review №98

Ive purchased several Mercedes Sprinters from Arcadia Mercedes. Certainly had a great experience. Recently brought one of them in for a recalled part and it was taken care of in a timely fashion. Thank you!

Je
Review №99

Great service great customer service in a timely manner they gave me a loaner car great place the only place I’ll get my car serviced

Du
Review №100

This is my second time buying a car from MBZ of Arcadia. Both times I worked with Andy Lok. Hes the best. Fast, efficient, no BS. Hes very nice guy and knowledgeable. I have referred him to all my friends and family for the next time they will be looking for a mercedes. Also, Michael at finance was very nice too. Friendly and great attitude. Thank You to MBZ of Arcadia for excellent service and experience.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:101 N Santa Anita Ave, Arcadia, CA 91006, United States
  • Site:https://rusnakarcadia.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 626-701-8904
Categories
  • Mercedes-Benz dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:Closed
  • Sunday:7:30AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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