user
Neighborhood Music School, Inc.
25 S 1st Ave, Arcadia, CA 91006, United States
Appearance
Neighborhood Music School, Inc.

Comments
Jo
Review №1

A wonderful local music shop that has it all! I found them after coming across their YouTube channel and was impressed with how much more they do than just teach music. They put on a ton of performances and recitals in the community and even have their own student rock band! Passionate people, you can tell they love what they do. Great place to get music supplies and they have Mandarin lessons too!

Ni
Review №2

We started using their Mandarin tutoring this semester and its been wonderful! Our tutor, Susan, is exceptional! My boys always look forward to seeing her and their Mandarin speaking, reading, and writing has improved exponentially. Were very happy with our experience with Neighborhood school.

Ak
Review №3

My kids have been taking music lessons here for a few years now, my daughter takes piano lessons and my son take guitars lessons. They both love it and enjoy playing, the instructors are kind and great non-pressured environment.I would recommend it highly, they are flexible to different instructors because every child is different to who they are compatible with.

ka
Review №4

Wonderful teachers with accommodating schedules and excellent individual instruction. The staff is welcoming and polite. My daughters are quite happy with their teachers and enjoy learning about music as a result. Quite pleased we found Neighborhood Music School!

Ch
Review №5

I recently signed my daughter up for violin lessons with an instructor at Neighborhood Music School in August. Upon signing her up, I filled out all of the requisite paperwork and was given the name of an instructor who would be responsible for teaching my daughter. I did not get to meet the instructor that day, which was not a problem. The following day, I went back in to confirm the name of the instructor and get his contact information so that I could book my daughters first lesson. The staff had a difficult time locating my paperwork so that the registration fee and lesson fee could be paid for (which was inconvenient, but not a major problem). The staff member was able to locate my paperwork and then schedule my daughter for a lesson. That week I was contacted by the instructor, Albert Romero. He confirmed our appointment for Sunday, September 2nd at 1:00 p.m. On Sunday, Mr. Romero canceled my daughters lesson at 9:40 a.m. via text message stating that he needed to cancel the lesson due to the Labor Day holiday. I responded and informed him that I needed at least a twenty-four hour notice from him if a lesson needed to be canceled to accommodate my schedule. I also asked him when we could reschedule my daughters first lesson. Mr. Romero did not respond to that message until today (I do not recall him contacting me since our exchange on Sunday, September, 2nd). Mr. Romero informed me today that he would no longer be teaching for Neighborhood Music School and that I should look into possibly retaining another instructor for my daughter. I informed Mr. Romero that I had canceled my daughters lessons with Neighborhood Music School. I also let him know that in the future it would behoove him to keep in better contact with his clients. He responded by saying he did not need my advice and thank you. I responded in return by telling him that due to his erratic communication pattern, he actually did need my advice. His next text said, I hope you find what you are looking for. I texted him back and told him I hope he treats his clients better in the future. As I mentioned before, I went and canceled my daughters lesson with Neighborhood Music School this past week before my unfortunate exchange with Mr. Romero. I do not know the name of the gentleman who assisted me with the cancellation of my daughters lessons, but both times I had dealings with him, he was very pleasant and did his utmost to make my experiences positive. During the cancellation process, he sincerely apologized for Mr. Romeros erratic and irresponsible behavior, and offered me the opportunity to look into another instructor for my daughter. I declined his offer (because Mr. Romeros behavior did not particularly reflect well on this business, so I will look elsewhere). He immediately refunded my payments for the registration and lesson fees and e-mailed me a receipt of the transaction with an additional apology. He apologized for the inconvenience and Mr. Romeros behavior once again before I left the store and thanked me for my business. While I was not pleased with the overall result of my experience at Neighborhood Music School, I was very appreciative of the service that I received from this gentleman. He was very professional and concerned about my experience and did his best rectify the situation. I do not want this review to unnecessarily sour anyones opinion of this establishment. Up until I had to deal with Mr. Romeros casual attitude about cancelling my daughters lesson and then not contacting me until several days later, my experiences here were very routine and pleasant. I would hope in the future that Neighborhood Music School will be a little more proactive in the way they monitor how reliable their instructors are and how serious they are in meeting the needs of their clientele.

Do
Review №6

Thats great place to learn the music and all kind of instruments, the teachers there are enthusiastic and well-trained, they have trail lesson for free, suggest everyone go and try.

Information
63 Photos
6 Comments
4.7 Rating
  • Address:25 S 1st Ave, Arcadia, CA 91006, United States
  • Site:http://neighborhoodmusic.net/
  • Phone:+1 626-708-0122
Categories
  • Musical instrument store
  • Guitar instructor
  • Music school
  • Musical instrument rental service
  • Music store
  • Piano instructor
  • Piano tuning service
  • Sheet music store
  • Vocal instructor
Working hours
  • Monday:1:30–7PM
  • Tuesday:1:30–7PM
  • Wednesday:1:30–7PM
  • Thursday:1:30–7PM
  • Friday:Closed
  • Saturday:10AM–2PM
  • Sunday:2–3:30PM
Service options
  • Curbside pickup:Yes
  • Online estimates:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Onsite services:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations