Looking to uodate my kitchen/dining area. Emily has been helpful in selecting the best furniture fir my living space. She is professional and nice.

This store is incredibly clean and well organized. Virginia pleasantly greeted me at the door and provided me with great customer service, helpful advice, and useful suggestions. I will be back thanks to her positive outlook and willingness to invest her time and care into each visitor.

This is a nice two story West Elm. They have two floors of all kinds of furniture and home decor. They are located in a large building below Life Time Athletics. Very little parking outside the store, but there is a parking garage real close where most people park.

Pleasant shopping experience..Marilyn was very helpful but not in your face..really liked her style

The Frame dining table was purchased for me as a gift while in the Ardmore, Suburban Square Store on November 27th. Initially Virginia assured me there was 1 table in Carmel in stock. After several minutes of waiting we were told by an admonished Virginia that was incorrect and then by what I assume was her manager that we would have pay for shipping or go to another store to see if they had it in stock. This store is less than 15 minutes from my home so it made no sense to me to travel farther. No one even offered to call another location to check. I had to inquire if they could have one sent from another store. They said they could not, I would have to pay to have it shipped from the warehouse. Paying an additional $150+ to have something shipped that I went to the store to purchase but they could not accommodate seemed absurd I even had to incur the cost of having it shipped to store which was significantly cheaper but still absurd as I was standing in the store that couldn’t accommodate my purchase. To that end it is December 18th and I still don’t have a “complete” table. About a week after the purchase the store called my Mother to say the table had arrived. I called the store to confirm and to also ensure they had my name listed for pick up and communication as we had at the time of purchase, I was told only the base was there not the top. It should be here early next week I was told. I received an email the following Tuesday stating my items had arrived and were ready for pick up. I called the store the following day an hour or more before going and was told I was ready for pick up after having to clarify again the purchase was a gift and providing my information. My Husband and I go to the store the with a truck to pick up the order. After waiting while the staff looked for nearly 45minutes we were told still only the base was there. I showed my email and she apologized stating it must’ve been generated when the item shipped from the warehouse. For the inconvenience we were told their delivery person could have it to us by Monday free of charge but he wouldn’t set it up. We decided to take the base since we were there. No delivery or call Monday, just another email stating I had items at the store to be picked up. No delivery or call by Tuesday evening so I called the store at which point I was finally told my table top had been given to another customer with a similar name and it still remains in her home. I had a barrage of questions that the associate couldn’t answer but stated her manager would call me back I had to provide my contact info for a third time as my name wasn’t associated with the purchase. When I didn’t get a call within 30 minutes of the store closing I called again. This time I was told they would contact the delivery guy have him go to the woman’s house to get it and deliver it to by next Monday. UNACCEPTABLE I would like to cancel the order all together but aside from fearing I would be charged for that. I’ve already sold my previous table and am expecting guests this weekend with no where to serve dinner.

West Elm has a selection of unique furniture pieces that can often be described as mid-century modern. The employees at this store are informative and friendly.

Terrible customer service. Went in the store to be helped in person. The staff was rude. It was easier to look up furniture on my phone than have someone help me. I tried calling the following day for help and the staff was rude again and not helpful. Would not step foot in this store again. They need to hire new staff.

Very good service, much better than in Philly store.

Bryana is awesome to work with... she guided me well at west elm...

I love their interior design

Compared to the King of Prussia store, this location is amazing. The staff are helpful and friendly, the layout is clean and gorgeous, and the selection is far better. Make this your local West Elm!

If there a zero star, I would have kindly clinked on it. I called the store to give them my business instead of ordering items online...with just a few clicks away, I would have avoided this horrible experience. I like to support local stores even though I do all my research online. Once I complete my shopping process I would call or go to the stores and place my order there. I did this with Pottery Barn for my living room and dinning room furniture over a month ago with nothing but smiles from the associate.I called this local Friday looking to order two side tables. She was very pleasant and professional. After getting the shipping cost, we decided to avoid the $166 shipping fee for two small items by just picking them up at the store. As I was processing my order with a credit over the phone, she had never once ask for ID or had issues with my identity. We both agreed for me to come in Sunday to purchased the one side table that was in stock. She asked for my name and phone number to hold it til Sunday.When my cousin in law and I arrive to the store (its Sunday we were in sweats and had two young children with us and it was pouring outside) I advised an associate I was there to pick up a side table that was place on hold for us.She came back saying she did not find it and did I tell the representative to hold this item til Sunday. I was confused. Why did you immediate tell a customer they did something wrong??Nevertheless, I found the item on the floor. After looking at all three items I was considering, I decided to place the order. As she was entering in my information, I realized I left my wallet in the car. I asked if she can take the CC over the phone from my husband. A young blonde manager interject and told the associate she must ask for ID.I was totally confused, when two nights ago an associate was willing to place the order over the phone. Then I said, you know you are placing an order for a later pick time or shipping. I am not leaving the store with an item you know.It was then, I realized this young blonde manager or supervisor was racially profiling us.I told her it was ok, I can just go online at home and order the items. Then I totally forgot I promised my 7yr old niece I would buy her an ornament. I asked her mom to purchase the item. It was $8, as she walked away to grab another xmas item to purchase, the young blond supervisor went to tell this cashier as well to ask for ID.I truly hope this young blonde asked her staff to ask every person and not just a group of minority for ID to purchase an $8 item.I will never step foot in this location again.

Ran in to grab a cake cutting set, called to have then hold one for us until we got there. When we got there the woman was so rude, didnt even look behind the counter and told us it wasnt there. Made me want to leave and not get it at all. We asked someone else and she found it right away. Really a bad look for the store to have lazy people like that working there.

I think it is better than ikea. The prices are not bad

The stuff here is really lo-key cute and funky and the store personnel are very helpful and nice, but a lot of the stuff is just really pricey for me.

Its a pretty good place to buy stuff

I was shopping at the location on Saturday, September 22nd. I has spent quite some time in the store as I was purchasing a particular item that was not on the main floor, and while I waited I decided to purchase additional items.My experience was great until checkout. The cashier, name unknown at this point, asked if Id be paying with credit. I was initially confused because she had assumed that I would be using credit. I responded no, debit. To my understanding, she did not hear my response as her response was If Im going to ring you up then I would need know how youre paying. Her tone was completely rude and unprofessional. It was then that i realized she probably hadnt heard me when i answered no, debit previously. I repeated - no, debit. The rest of the transaction was silent. She placed the items in a bag for me, wrapped everything in tissue paper, etc. I continued to stand at the register and once the receipt printed, she put it on the counter and walked away. I stood there for at least another 2 minutes because I was under the impression she had gone to get something that she needed to continue ringing me out. Then, i realized she just walked away and was done ringing me up! No thank you, have a nice day, thank you for shopping. I was completely stunned that she had continued with this unprofessional behavior. I hadnt even realized she was done because she said NOTHING! I said thank you and walked away,My husband, however, was not as accepting of the transaction as I was. He approached the counter to ask the cashier for her name. She refused to tell him and stated that she had nothing wrong so she did not need to give my husband her name. She yelled across the floor to her manager, who came right over. I rejoined my husband at the checkout counter to try and shed some light on the situation. While trying to speak to the manager, the cashier, whose name we later learned, was Heather, was interjecting and refuting every statement we made. This conversation took place at the counter and in front of other guests. The cashier (Heather) proceeded to tell my husband and I how no other customer has ever referred to her as rude. I told her that her walking away without even acknowledging that the transaction was over was definitely rude. She told me she didnt know how to deal with me being rude so she just walked away. I was in complete shock. One, that she argued me down on who was more rude and then two, with the fact that she was actually defending her unprofessional behavior.While speaking to the manager, she never once introduced herself or asked for my name or my husbands name. She never asked what the issue was or how she could help. She didnt take us aside to fully understand what had happened. As we talked - she stood there silently listening. After about five minutes it was apparent that she nor the rest of the staff was empathetic to us as customers. I have NEVER been treated so rudely while spending money in an establishment. I spent $300+ that particular day and probably double that for the entire year. I am a frequent shopper at West Elm and until now, was a repeat customer. I was completely shocked and disgusted by the handling of the situation by both the cashier and the manager. IF this is a reflection of West Elm and its customer service policies, then this is a severe oversight on the part of the Ardmore location and the company as a whole. I understand that the age old cliche the customer is always right may be a bit traditional but it is one that will ensure that the customer always has a great shopping experience and thus will return. That was the complete opposite of my experience and has left my husband and I with complete disdain. The company should be aware of the money it looses from employees who are unprofessional and just plain rude. If nothing else, West Elms reputation has been tainted in my eyes. I will not be returning to Ardmore, or any other location.

Awful experience with the manager. Lied about pricing, can’t be trusted.

If I could give this place No stars I would the furniture is really nice they have great pieces but I received a house warming gift and needed to exchange it they said they couldnt do it without the receipt or the date of which the person brought it I had none of those so I went downtown to the other store and they exchanged with no problem so my question is why wouldnt the ardmore store exchange or give me credit for the item but the center city store did I felt like I was discriminated against

No hassle shopping

Boring quasi reproductions

Glorified IKEA