Poor customer service and signal. #ClaroQueNo 👎

The customer service have lowered their standards in quality. When a customer arrives searching for help, they dont need to carry extra problems due to their incapable to resolve and correct a problem with professional attitude. At the end and three hours they noticed the error. But, at what cost...

Terrible. I had many issues with the company due to their wrong doings. The personnel in the office mostly are looking around while customers are waiting to be called. I had to wait for two hours to be attended. And the service they provide (internet etc) are not that great. Im glad I ended my contract with them .

Serviceable staff. Short waiting.

Good but they take to long to help their clients

Dont get claro it only gives you headaches.

Customer service (Wanda) was very pleasant.

Always long waiting customer service! Ugh #Dreadful.! 👎👎They are always right! 🤔 If you sign make sure you read carefully cuz even if they made mistakes on your billing it doesnt matter to them!

Superb customer service. Fast response

Need more service workers.

Horrible customer service, way to expensive, horrible deals and a bit too arrogant and sarcastic.

It was fast and they fix my fast

Service isnt verry good

The food is every good.🖒

I like this place. Has all in one.

Is a five stars

On busy days slow going. Today all went well.

Good.

Bad customer service when u phone dont work

Waited to much time to be attended

Nice environment

Claro has the worst service ever

Service is often slow

Ok

Good

Scam

Bad

Total disaster the most powerful network and does not have Internet boxes 😡 bastards

Disorganization is noticeable, there was a lady who arrived at 5:30 pm and they attended to her at 7:00 pm. Thanks to the skinny and short young woman, Claro and groom left the row.

I had never visited the facilities because I pay for everything over the phone. Terrible service. The super rude host when guiding to direct the visit. I was more than 2 hours in the place and they never treated me so I ended up leaving the place. Right off the bat they stopped sending invoices by mail (thats how I prefer to receive them) and my invoice came in a little more than tripled, if it will triple. It should be noted that all customers were angry about their bills and the endless wait. The worst thing is that they have 28 service stations and only 6 employees waiting for the departure time, because they were not working properly. I have never received such terrible service. A star xq does not allow me to give 0.

Horrible they take too long

Excellent service from the technician who I do not know his name, promptness and they clarified all my doubts

Mediocre customer service they do not know how to guide and less process a service cancellation I went personally in July to make a school internet cancellation and as of today August 15 they send me an invoice charging me when they told me that the cancellation is in process 5 times that I have called. They must provide a customer service seminar to the CLARO HATILLO emplomania so that they know how to treat the customer who pays their salary, be more attentive and respectful. They do not know where they are standing. What a shame we sponsor this mediocre company.

The service I received in that store was terrible after being very bad the person who attended me disrespected me so much that the manager had to apologize for the lady who attended me since she continued to disrespect me in front of it, the Lady Stgo every time I explained my situation to her she tried to omit everything I said even when she returned my documents to me, the throws on the counter in a bad way, I make this opinion only in order that the training of the staff should be refreshed to What if they are a little fresher with the quality that you can provide to another client!

Very good customer service from Javier

Very well stocked

The people took good care of us, but as always they deceived us by promising that they would help us with our problem which did not happen. I have been waiting for the installation of the internet in my house for MONTH AND A HALF. If it were to charge me a day late, I am sure they would not let me live in the country, with calls, texts and messages day and night.

Long waiting time, little kindness and little information when asking

Very slow. The employee very attentive and very efficient.

Weve been waiting for hours, we ask to use the restroom and they tell us they dont have to go to Econo

Very slow service. Very little staff.

The staff is not well oriented. After making me wait 25 minutes outside and then letting me in and signing up to wait about 15 more minutes. When they finally treat me, they dont accept the equipment that I was going to deliver because I didnt have the box or a cable. Uff I think that the one at the door should have that information so that one does not waste time.

Im about to change company tel., There is always a but and every day more expensive !!!.

It does not work. The company of course does not work

Full establishment. You have to wait a long time.

Excellent service

The line for the subsidy is too slow 1 hour and a half for them to take my name and tell me that they would call me later, but the attention of the girl who attended me was very good.

We were waiting 3 and a half hours on foot for them to attend us, they have 6 employees for a customer service center that has 30 stations for service.

In a long line.Almost two hours to solve. Thank God I changed companies.

Fast service

Terrible, the wait, you do an hour, I arrive and they still have not attended me and many employees go round and round and do nothing

Slow in customer service. Very friendly but slow half an hour to wait to be attended by a representative for guidance on contracts.

Very bad, super slow 👎🏻

Excellent

Good treatment do not give priority to people in wheelchairs

Good treatment of the staff and they attend you quickly.

Good system to attend during the pandemic. They solved me quickly. In and out in 15 minutes.

Tremendous control of the covid in the customer service center.

Very friendly, excellent customer service.

Terrible customer service. Lack of professionalism. An embarrassment for our society.

The reality is that they do not solve anything, it is better to call the call center, since they solve you at the moment. I had never had to visit any Customer Service Center to resolve any kind of situation but I decided to do it thinking that the treatment was the same or better when one called the call center. To my surprise, they dont know how to guide you or explain you, the only thing they can tell you is lets refer the situation. My question is, what the hell is this center for, just for sales? They must close it, total all the time that you waste there waiting so that they do not solve you and you leave without solving anything. I prefer the call center.

They are advancing more

Very technological

The service is terrible

Bad service

It is sad that it takes 1 hour and they do not even assist you in customer service, there are 28 cubicles and only 6 employees in them 😡😡😡😡

The person who attended me acted at all times politically correct. But between the processes and requests for my exaggerated did not allow the change of owner of my dad, deceased, to my mom. The only thing I got was a dislike and a waste of time.

They do not resolve clearly.

Very bad service, of course, it does not work, it does not solve two years with a problem, nobody helps me, what happens with you, does not work well or solve cases.

The best store in the north area. They have the best equipment availability and the best deals. It is a main store and not a franchise, all services are available, sales, repair and customer service area.

I do not like the lines to enter.

Well

Good place

If you have good customer service, they helped me solve pal problems and recommend whether

I was treated. Fast and ambles

Very good service

Super customer service I love. 😃

The place is nice but they take too long to serve the customer. It has machines to make payments.

Good service, quality of your products, trained and qualified personnel

Very good seal

Terrible, bad, bad, bad.

For years I was clear but I tired of paying with a bad signal and a bad internet and one day I said no more and I went to t mobile and I do not regret that now I pay less with the 55+ offer and all unlimited including a good internet service.

When it was Verizon it was very good but now the service is not very good

The customer service numbers provided do not respond.

His employees are reliable ..... but Carlos Slim does not invest in what he promised to the govt. of PR ..... still the towers are fragile .....

Very good service

Little disposition in the employees

Excellent service, good treatment and good offer for Fathers Day.

Good service .good orientation good employees

Super EXCELLENT BEST you cant ask for. CONGRATULATIONS

Regular service, the distance is something far from Isabela for claim does not provide parking, terrible telephony, no separation telephone internet.

Great service. Very courteous in their attention to the public.

Good attention.

Hatillo, badly, has to accept what he wants on the phone, not the one that one of seeing and thinking about, but I change it with buch and I left because of the bad employees who have a lot of customers, one has to take classes of how to take care of the human being we are not hanimals and thank you very much for the service that was very good but bad in meadows

The 50% promotion on Iphone is a silly limp. It came out very meaningful.

It is incredible, very good treatment and they are fast !!!! 📿👍

Good deal and very fast

Fatal

Magnificent modern and spacious place, they should focus on their service.

Employees treat you like family