Nick and Daniel were super helpful and attentive.. They were busy but they managed to get to everybody! Love coming in even if it takes a while :)

Mara was amazing. Very friendly and super helpful. Glad I got there when it wasnt super busy. I got everything taken care of that I needed.

My family tried to purchase new phones, they kept us waiting for over an hour only to tell us they were out of stock. Instead of offering to order them for us, the sales rep tried to send us to the apple store instead. He finally agreed to place the order. Only to find out the next day he had added a new line to the account, and dramatically changed our bill with out consulting us. As well as placing an order for a phone that is apparently out of stock company wide company wide (iPhone 12 mini in nanny) . Save your self the hassle and just go to the Best Buy next door at least they cant alter your at&t account.

I cannot express how grateful I am for staff-especially Lucy & Brittany- at ATT Arlington Heights. I was having multiple issues switching over from iPhone X to 12 and Lucy kindly & patiently spent 2 hours helping me transfer from one to the other. Nick, the manager, has the most gracious & welcoming personality—a usually stressful experience for those of us over 40 lol-became a lovely experience. Thank you Nick, Lucy & Brittany!!!

We have been to the AT&T store multiple times over the past week, and have worked with both Brittany and the store manager. Brittany is amazing, calm, and helped us through all of our many needs. Thank you so much for everything.

Brittney was so kind and patient in supporting my mom with changing out of her old 3G phone. It was the type of customer service experience that made you appreciate the grace and humanity that can be found in what could be merely transactional.

Lucy was a treat, and days away from being a mom again. She found me the best deal available, including an unadvertised sale. I currently have 3 phones on my plan, and have upgraded phones at least 3 times all at this store. I shop around, and the corporate store always winds up with my business.

I had a great experience working with Berdi. He only didn’t give us great service but he also went through our monthly bill to save us money. he did all on his own we never even asked him to look. My family and will be loyal customers to AT&T after yesterday’s experience.Great job Berdi Osmani

Awesome job by the associate who assisted us. She answered all of our questions and was simply outstanding. Would definitely repeat

Lucy was great. She is wonderful at customer service and very knowledgeable. She understands the products and services that her company offers and what is best for you. Cannot recommend Lucy highly enough. She is wonderful and knows her stuff.

My family and I have had AT& T service for years and I have been a guest of this location since it was first built. The customer service has always been top-notch and I have yet to have a bad experience. Today I purchased a new phone and added my son to our family plan, and Brittany, my customer service representative, was polite, patient, and took care of everything for me in a timely manner. I will continue to use AT&T both for our phone service and great in-person customer service.

Have visited this store twice, and both times my cellular service was upgraded to far more expensive plans without my knowledge. For no apparent reason, my recent purchase of three phones was handled as three separate orders, a situation which AT&T proved completely unable to deal with. I have since received no fewer than 60 text messages regarding my orders, many of which are contradictory, one of which announced that--at my request--my order had been cancelled. I made no such request. Of course, no one at this location answers the phone. Ten hours on the phone with AT&T and I have still not been able to clear up the disaster that began at this store.

The staff here is extremely helpful and kind. I always come to this location because they can always get the job done for me, and they often give me discounts. They dont just regurgitate the same info you can get from the website - instead, they help you with your specific problem, and offer you services based on your situation. Great service, great prices, and great staff!

Very poor customer service. The staff are not knowledgeable how to even provide a customer’s need. We need to switch carrier and the staff here refused to provide the PIN for the phone to be opened. They said they don’t know how to do it. Come on guys! Give us a break! That’s the reason why we want want to switch carrier because of poor services that we got. We will report your company and this store to the proper government agency to address this issue such as refusing to provide the PIN which we paid and owned. The staff redirected our concern to a computer generated chat. Which they couldn’t address in person. The staff of AT&T are full of baloney. This only speaks volumes of poor customer service. We fully paid the phone. We paid the bill on time. We will tell our family members to discontinue their services. If there is a half star rating, I will give you quarter star rating!

I have been to many AT&T stores about my billing issue but havent been able to get it figured out. I finally found someone who could resolve the issue at this store. Thank you to Carson for being incredibly patient and helpful with this matter!

Awesome place and awesome service, unlike the Wheeling store. Go here its 15 mins more but the service is on par.

Very good staff specially Brittney that explained everything and checked for all kind of additional discounts.

Just switched over to AT&T for cell phone service at this location. Carson was a pleasure to work with. He was very informative and transparent on my plan pricing and features. Would love to work with him again in the future!

Thanks Brittney. Very good attendance and patience with my English.

Understaffed even with Covid. We showed up same time as food delivery. We were told it would be an hour and a half before we could come back into store. Went next door to Best Buy and was able to purchase the phones we were looking for and experience customer service that was exceptional. Thanks again AT&T if nothing else you are consistent. Interesting that there is no response to this poor review. I was kind enough not to mention how rude the the staff member was who was ready to eat.

What incredible service by Chris Riviera. I went in to get my Mom a new phone and he took care of helping me pick a phone for her and getting it set up and done right there! Since Im an Android user and Moms an iPhone user his help was priceless! Will visit again soon for my upgrade...and will see Chris for sure! 5 star customer service! Well done & thank you.

I spent almost 2 hours on the phone trying to get my Apple Watch added to my plan. I finally gave up and went into the Arlington Heights store. I was greeted by Jayson. He immediately took me to a station where I explained my situation (and frustration). He listened patiently and then fairly quickly got everything set up. He also looked at my plan and offered me a new plan with more options at a lower rate. Amazing!! Jayson was absolutely wonderful to work with. Definitely a 10/10. Thank you!

The manager actually assisted me, as all other sales people were busy. He was absolutely wonderful. I needed help purchasing a phone foe my mother who is hard of hearing. He spent a lot of time with me and helped me make a great purchase. I was able to try the phone to make sure the volume was loud. He spent a lot of time with me explaining the phone and helping me with my order. I really dont know how the experience could have been any better. I highly recommend going to this store!!! I was not pressured to purchase anything extra which I appreciated as well.

Came in via appointment to upgrade my phone and per their guidelines to ensure the safety of their employees and customers, they had us wait in the car momentarily until a rep was ready to work with us. After a few minutes, we were called in for the appointment. The service was very straight forward and efficient. We first worked with Paul the store manager and he was informative and kind. Brandon one of the store reps stepped in and took over shortly after.He was also very informative, helpful and nice to work with. I would definitely recommend this location for your technology needs and would ask for Brandon or Paul!

Writing review while at the store. Walked in 10 minutes ago, several employees walking by, nobody offering to help or simply say “we’ll be with you in just a minute”. All ignoring me, while I patiently wait in the online order pickup area. Should have ordered and have it delivered. This is why retail is dying.

I decided to switch carriers and was fortunate to work with Artur. He took time to clearly explain AT&T plan and then handled the whole transfer. There were some technical problems during the transition process and Artur was very patient both with me and the technical issues. I felt well taken care of and never rushed. He also discussed cable services and gave me information in order to make an informed decision. Very easy person to work with and I felt his patience and manner made the whole transfer easier.

I waited in my car and got a text when they were ready to help me.Had to leave unexpectedly but employee was very helpful and will be ordering out of stock 📱for me.

My son and I recently visited the AT&T store in Arlington Heights at Rand and Palatine Roads. As we walked into the store, Chris, one of the employees, greeted us and asked how he could help us today. We asked about purchasing protective cases for our newly purchased cell phones. Chris proceeded to show us available selections, answered questions, and informed us of a great deal they were offering on 10-foot cables to charge our phones. We, of course, took advantage of this opportunity. He was extremely helpful, patient, and kind. Your Arlington Heights store is my choice for great service! Thank you so much!

Tl:dr: Very impressed with the customer service here. Muhammad, Artur, and Brittney were kind, knowledgeable, helpful, and really, really down to earth and cool. Expected a stressful situation, was presented with the EXACT opposite.When my Google Pixel 3a decided it was time to join the cellphone choir invisible, I was initially and admittedly scared to walk in to the store to remedy the issue. 1. Global Pandemic. 2. My experiences with cellphone sales people has largely been negative. It has felt not unlike buying an automobile:Pressure, surreptitious information, not really listening to my needs as a consumer, but rather meeting quotas and their own desires and needs as salespeople instead all served as a basis for my trepidation.The Sunday afternoon that I went in, the store was hopping. I didnt make an appointment. I walked in and patiently waited to be acknowledged. A few of the staff told me that it would be a minute which was understandable. In hindsight, I should have made an appointment, but I was a little flustered as I was without a working cellphone for about a week that I dove right in instead.Eventually I was assisted by a gentleman named Muhammad. Sat me down, listened to my plight, and offered me a current deal (with an additional teacher discount). He allowed me time to process, ask questions, and given how honest he was during the exchange, convinced me to jump on a pretty spectacular plan change as well as a new phone.I was really impressed at how efficient, calm, kind, and knowledgeable the staff was while I was there. Muhammad runs and efficient ship and he has an excellent crew.I was then put in the capable hands of Artur (I believe thats the correct spelling) and he and I finished up the deal. There was a snag in terms of passwords and setting up MyATT accounts (as my sim card on my old phone wasnt working) and he calmly and patiently came up with suggestions to remedy the issue. We also had a solid talk about education, sports, travel, etc. Artur was a cool guy. Someone I would totally have a beer with.Lastly, I had to return to the store just this last Wednesday to trade in my old device as the new one had arrived the evening prior. Again, not appointment (early Wednesday around 11 AM) and I was greeted by an associate and directed to a table. I had to use the restroom. Came back out and Brittney approached me and brought me to her table. I explained what I needed to do and she walked me through the particulars, all the while engaging me with fun banter and conversation. Signed a document and the trade was done.Keep up the good work.Now I know that I dont have anything really to fear moving forward should any new issue arise.

I went to the AT&T Store in Palatine because I spent hours on the phone with customer service trying to add my Apple Watch and Tablet to my plan with no luck. The team at this store were awesome and very patient as it wasn’t easy to correct the issues that customer service caused. Joseph helped me get everything working and he was great. I highly recommend this store!

Brandon in Arlington Heights, IL took this senior through everything I needed to know about all the items I needed and gave me the best deals on a new iPhone and iPad. All the instructions were clear precise. I now have all the accessories and information necessary to make all my Apple products easy to use. He has a professional manner and excellent tech support. Great to have met him!. Thanks to Amy as well

Wow. Where do I begin my praises for the crew at this AT&T store in Arlington Heights?!?!! If I could give them a 10 out of 5 stars I ABSOLUTELY WOULD!! First: the store was very clean and spacious - the biggest AT&T store I’ve ever seen! Most importantly: I came in with several questions and concerns today, specifically how can I save on my wireless plan. The manager Paul and his crew Artur F. and Brandon were all SUPER helpful!! Paul specifically reviewed my plan and determined where the savings could happen. Then while Artur was applying my screen protector on my phone and watch he found another way to save me money! I literally feel like I won the lottery today. They were all exceptionally patient and thorough reviewing my account and I am THRILLED at the saving they found for me. These are GOOD honest people - from the gal that went hunting for the screen protector for my size watch, to the guy who reviewed our settings to answer a question about voicemail and the MONEY they saved me - the best there is. This is obviously a crew that knows what they are doing and actually give a hoot about their customers! Come ask for Paul or Artur - they’ll take care of you! 👍🏼👍🏼

After being a Sprint customer since 2007, I finally made the long awaited switch. It was between AT&T and Verizon. The two times I was in Verizon store I wasn’t even greeted. Today at the AT&T store in Arlington Heights I stopped in and had the best experience I’ve ever had at a phone store. Arthur helped me switch all of my plans and really took the time to get everything right and did it with patience and interest in me. Amy was also extremely helpful in putting all my lines together to fit my needs.Highly recommend

Employee wouldn’t let us in the door because we car pooled with 3 people and have a limit of 2 people per group. Even though we all have separate accounts and the store was empty. Lost several sales to Best Buy next door. Rude and dismissive when we tried to explain.

Not knowing a lot about tech makes me nervous when I go looking to upgrade my phone. I dont want to be talked into things I dont need. Well, Brandon at the AT&T on Palatine & Rand in Arlington Heights was awesome. He fitted me with the correct phone and then helped me pair my accessories with my new phone. He was the best. The staff is great. Hugs!😁

The customer service representative Sarah was extremely knowledgeable and efficient! My problem was solved in one day (as it should’ve) that I’ve been working to resolve for 2-3 months! Other staff were great, very customer service oriented! Thanks guys, keep up the great work!!

Had some issues with my phone. stopped by the Arlington Heights store and Paul, the manager, took care of me. He helped solve issue and I’m one happy customer. He has excellent customer service. Very respectful and courteous. A great asset to this store.

Sales associate basically screwed me over and lied to me about how to upgrade my plan for the best deal. Actually costing me more money now. I wish I remembered his name to call him out. At&t should be aware that their employees lack knowledge of their products, plans and have zero capability of actually providing a customer with assistance.

Horrible customer service over the phone. The store manager Muhammad, or so he said, hung up on me after I asked for his superior’s contact info because he wasn’t much interested in helping me.

Did not expect such great vibes and services from these two reps named Amy

Don’t know what I would do without Chris helping me. His kindness and understanding went far and above customer service. I would recommend you ask for Chris when you stop in.

Terrance has been so helpful. Assisted in every way possible. Great manager and guy. Gave me a good deal. Would like to do business with him again. Thank you

I have recently switched over to AT&T. I Must say that this location is the best one I’ve seen. I was helped by Kristin! she was joy, kind and easy to talk too.She helped me find the best deal I can get for 4 lines. Kristin and the rest of the crew also went above and beyond to find me a certain phone I was looking for!!! Kristin the best!

I had a bad experience last time. They sent me to collections. However there price for gigabit it better then comcast. Bar non however. Im glad that there customer service has improved.

Brittney was very helpful with exploring my options and coming to a solution for getting a new phone after mine broke

Terrance (manager) and his employees couldnt properly return a phone. I had to call back because they left a $130.00 tax charge on my bill for a phone I already returned, just further wasting my time. It took them an hour just to figure out how to process the return in store and even still obviously didnt get it right. Dont buy your phones from AT&T, they charged me a $50 restocking fee, even though I returned the phone next day unopened!

Roger could not have been nicer in terms of helping my mom set up her new phone. He was patient and explained everything to us. Thank you again for so kind and helpful. We were most appreciative!

Poor customer service. Unfiendly staff.

Great store. Great costumer service. Extremely helpful and honest. Paul and his team are the BEST! Highly recommend.

Ennis was great to work with getting me & my family the best deal with our family cellular plan & bundling it with high speed internet.Peter also was excellent in looking at the plans for me & my family to get the best deal! Saved us HUGE!!!Both Ennis & Peter were great to deal with, educating me with the different options & getting me a EXCELLENT package!!!Frontline workers go to the AT&T store in Arlington Heights & look for these two. They were both very appreciative for the work we do & I believe worked on getting me the best deal possible.

I been to this store before and the service is pretty basic and scripted. We had Artur helping us today and he was amazing. He engaged in a pleasant conversation, very knowledgeable, and most importantly he was a very genuine nice guy who cared to help us. He ordered our new phones, helped set us up with new phone numbers, and we got the cases and screen protectors he recommended. Best customer service from Artur!

This location always has the best customer service! I came inside in the midst of covid-19 and they were able to upgrade my phone quickly and took all the safety precautions! Thank you so much!

I always come to this place because they always helping with any issue, but most importantly they solve it. A huge thank you to the manager for helping me out today and Roger as well. Finally got my apple watch activated. Best Team out there!!I 200% recommend this place they will help you out anyway they can

Have always had a very positive experience at this store, but I mostly want to highly recommend working with Artur who has been with AT&T for many years, including being a manager at a different store, so he is extremely knowledgeable about all options and will work hard to get you the best deal. He was answered my texts with questions about new phone options on his free time after hours which really is above and beyond.

The other day me and my folks got seven new lines. The store representative, Arthur had taken care of us in a smooth and perfect way. Great costumer service. Well done, keep up the good work. Thanks again to Arthur and AT&T team

Excellent service from Arthur in purchase of new phone, set up and explanation of phone steps. Was able to transfer information from all phone. Happy with service.

Chris was great help. He didnt seem to pushy, and that pretty manager Amy was great too!!!

Brandon took care of me today. He was the greatest. He was very patient with me. He was able to answer the questions that I have for him. Excellent service!

We came in to upgrade our phones and had a most pleasant experience. We were promptly greeted by Terrence the store manager who told us what next steps to expect. He introduced us to Franco a most helpful and patient rep who helped us upgrade our phones and service in a very efficient and professional manner.

Was looking to add a couple lines to my plan. Worked with Artur Fryzlewicz. He was patient, knowledgeable and I never felt pressured into buying anything that wasn’t necessary. I’ve been with AT&T since the Cingular days and was considering jumping ship. Arturs customer service absolutely influenced me to stay with AT&T.

Great experience, waited a little but it was worth it. Paul the manager was very helpful. He was able to help me and my wife.

Artur was fantastic!! I was really stressed after losing my phone... Not only was Artur helpful in getting me set up with a new phone, but ran through a bunch of different options to get me the best price possible!

Did not honor booked appointment. 🙄

Very unfortunate experience. Bought a pre paid phone and was treated like a second class citizen. Was told to just go call the customer service line. Why bother selling items you wont help customers with? Cant imagine how they would deal with servicing an actual IPHONE. 3 trips in 2 days to get things straightened out, in the end not even by the store. Sitting in the store for an hour while the manager is on hold with customer service isnt exactly expert service. The third time in they wouldnt even give me the time of day. If you need to use ATT go to another store.

Bad customer service at this location. If you value your time use the AT&T website chat or 611 from your phone. I was having problems with my new device and I stopped in there yesterday and the assistant manager determined that my device was faulty and I would have to get a new device. He couldnt help me right then and there because the manager left for the day. He said stop in tomorrow and theyll be able to swap out my phone that was under warranty. Came back today and tried to do the curbside assist because of the pandemic and the person on the phone said, We dont do phone exchanges here. I explained that I talked to the assistant manager last night and he told me to come back today and the person on the phone tells me to come inside the store with a mask. I proceeded inside the store and another person came up to assist me and I told him what the problem was and even before I was done talking he said We dont do data exchanges here. I tried to explain that I wasnt here for a data exchange I was here to switch out my phone but again he cut me off and said, we dont do that here. I told him I literally just talked to someone on the phone from the parking lot and he told me to come inside the store. After scanning my drivers license he goes in the back with another co-worker (which I believe was the manager) and comes back after 10 minutes and says he cant help me here but youll have to go through the customer service line. He then said I can help you with that if Id like and right before he finished I cut him off and said, No need and walked out.I had things resolved less than 20 minutes when I called 611 from my wifes phone.I wont be returning to this location for anything.

This store is hands down the best att I’ve been to. Michal was very helpful. He answered all of my questions and made sure everything was 100% before I left the store. I will come back to this location and refer people to this store.

Brandon was an Excellent salesmen! He was very knowledgeable and has an awesome personality!!! I will recommend him to my friends and family!!

Everyone at this store (Brandon and Terrance) were fantastic and so understanding. I would for sure recommend this store to anyone. Amazing service and super nice and fun employees

ABSOLUTE WORST first gal was condescending, unhelpful and downright rude. After walking my father to the car I re-entered wherein I was met with a confrontational co-worker. Positivity outrageous. This corporate location is NOT safe; I suggest all should choose another location.

Wonderful service! Terrance was a great help. Very friendly & courteous. Will definitely be back!

Artur and Amy at your Arlington Heights store we’re terrific. Artur was very knowledgeable and great to work with. He handled both myself and my husband and gave us a lot of time and showed great patience. He is a credit for AT&T. We have many phone numbers with you and I would always want to deal with Artur.

The staff at this store is really helpful and friendly. I am very impatient person and Michal really helped me out to get a new phone quick and easily. I would recommend going here for your phone needs and asking for him to help you

We were there today, Michal is very patience, hardworking and knowledgeable young guy. He answered all our questions and helped us with our new data plans. We left the store feeling very pleased, he has an excellent customers service. Keep up your good work Michal!

WOW! Hands down, THE best AT&T store! Firas Khalil was incredibly helpful with my phone/watch problem ... he handled the situation professionally .. and, as an added bonus, calmed me down (had been on the phone with the 800 # for an hour and a half, to no avail, then drove to the store). Firas resolved the issue quickly. So very pleased! Great store, fabulous staff! Many thanks!

No manager is available, horrible customer service, everything is incomplete. Staff is unresponsive, and untrained. If you have to deal with Amy or Jay, god help you!!!!

Wemt to get new phone screen and ear plugs. Both were defective on my phone which was still under warranty.The store employee was a good employee but zero head phones or phone covers in the store. I was told to go to 2 different companies to get replacements for my broken hardware. Again, a total joke. Why the heck did I go to the store?

Firas and Amy were awesome with helping me upgrade my phone. I drove 40 minutes to come to this location specifically because I always get great service. Thank you!

I got great service At AT&T at Arlington Hts. Artie was so helpful he was great

Paul, the store manager was so helpful ...so grateful for his help, courteous manners and great service...he went above and beyond what was expected...thank you for everything 😊

Michal provided excellent service. He assisted me with adding a line on my account and spoke to me about the benefits of changing my plan. Im much happier with unlimited. Thank you Michal!

Went in to upgrade my phone. The customer service rep Franco was nice to work with. He was easy to talk to, genuine, and best of all didn’t have the used-car-salesman attitude which immediately turns me off from a rep. He was knowledgeable and friendly.

I want to personally thank Amy and Franco for advising me on my new iPhone and showing me the benefits of the 15 month plan over the 30. Thanks again guys! See you in 15 months!

This location is the only best store I have received above and beyond exceptional experienced in the Northwest suburbs!! The Reps go out of their way to help you with your needs and concerns! Franco is very good,nice, and great attitude!

I visited the Arlington Heights store twice in the last week and was amazed by the level of customer service provided by Amy during both of my visits. She was friendly, knowledgeable and very accommodating. She made me glad that I switched to AT&T. Keep up the good work! Michelle Hanley

Brandon was trying to be helpful on a issue with my account. Turned into a nightmare. Said he’d call this morning. STILL WAITING!!

Store was very helping the employees are very well educated about the business and looking forward doing future business everyone single employee made me felt welcome and they very well mannered and lots of patiences and very well costumer service

My with and I had a great experience replacing our phones. Artur has very helpful and is clearly very knowledgeable. We’ve used this location before and will continue t use it in the future.

Firas was amazing, he helped me resolve my issues. I will go back to that store just for him to assist me. AT&T is lucky to have him!

The staff usually will give you the standard answers without any details or understanding of your situation.But 4 stars for the manager at this place who was easy to get to and for once actually knew what the company can has to offer. Finally someone helpful.

Paul was a great help. Simple sim swap and we got in and out. Even with Covid, a short wait in that car and a txt message to come in. Very easy!

I recently had difficulty with a pre-paid phone plan that Ive had for several years. I had talked to Customer Support numerous times. I stood to lose $500 in phone credits, even though I had renewed on time. The problem was solved at the AT&T store at Rand Road and Palatine road.. Artur was the employee who listened to me and helped me with curbside service. Artur didnt give up until the $100 I had paid on March 3 was applied and the $500 in credits was restored. I had previously spoken to 5 different people on the customer support line over 3 days. Artur solved my problem in one viist while I waited curbside in my car.

Amazing staff. So helpful. I have been here three times in the past month and a great experience every time.

Went to the Arlington Hts store to get some help regarding my Father’s email issues. Brandon was able to help me in 5 minutes. Awesome service!!! Very impressed!!!

I made the last minute decision to go in and check out my upgrade options. Brandon was beyond helpful and got me out the door in a timely matter, and was able to help me understand all products and costs. Im so grateful to have a new phone and for the help! Thanks Brandon!

Brandon and Paul were terrific!! Very helpful, patient, and knowledgeable. Great experience!

Artur was great!!! Very patient with me asking a lot of questions. Going through my account to help me save money.

Brandon helped transfer accounts and numbers for me. He took alotof time with me to get it right. Great job

Thank you Brandon and Amy for helping me set up my new phone it was greatly appreciated

Excellent service

Lovely experience . Thank you Joseph for being a great customer service rep