Walked in to check out gear, left with my first brand new bike. Dave C. and the guys answered all my questions and were very understanding when I couldnt decide to keep or trade in my other bike. Even stayed well after closing time to finish and help me load my other bike in my truck. Great experience all around!
Great Experience! The Team made our purchase quick and easy. They reviewed the different options and their features, this made our decision even easier. They involved our kids too, showing them things and explaining how things work. Very cool! We made a purchase of a Go Kart, the buying process was quick and easy. While the paperwork was being completed they pull our kart and prepped it (checking fluids, tire pressure, battery) They even helped us load it and offered to help strap it down. Two thumbs up Five Stars! Great place! I will buy again, customer for life. Look them up you will not be disappointed.
Can not explain enough how amazing MR motorcycle is. Purchase experience went smoothly. Unfortunately, my bike was stolen less than a month after purchase. This brought on a slew of problems that needed addressed, and MR continued to be phenomenal and patient. Since my bike was bought out of state, there were a bunch of issues with registration, that led to issues with the insurance claim being processed. MR continued to remain patient with me and provided all of the documents I needed quickly without hesitation. Even received a follow up call from them asking if there was anything else they could help with. Wish I could give these guys a 10 out of 5. Will be going back (even though I live in MO) to purchase my next bike.
Four days before heading out of Boston on a 2,600 mile motorcycle trip, the left-side bracket for the trunk lid on our Honda GL1800 broke. Having to carry 10 days worth of gear, including a dry-bag strapped on the trunk rack, I was concerned that the right-hand bracket would eventually fail while we were on the road. I did some research and called several motorcycle shops in the Asheville area to see if I could coordinate a repair while we were passing through the Ashville area. After a few unsuccessful attempts I called MR Honda in Asheville. Jay, in the Parts Dept. was awesome! He took the time to work with me to determine the correct part(s) and also took the time to verify if their supplier had the parts in stock. Jay and I then coordinated with Alex the Service Manager to discuss the repair and set up a service appointment. I discussed our situation with Alex and he was fantastic to work with, understanding our predicament and making it happen flawlessly! We arrived for our 9am appointment, coming up from Robbinsville, and in minutes the MR Honda service technician was working on our bike. Everyone was friendly, courteous and professional. We were back on the road in less than the expected time and were very impressed with the care and workmanship we received. I cant recommend MR Honda enough. They did a fantastic job and should be proud of the way the treat their customers!! Great Job!!
These guys are awesome! We were passing thru Asheville and were in need of tire asap. When no other shops would helps us, and these great folks at MR Motorcyle waited for us and serviced our bike at 10 minutes before closing time! They were welcoming and helpful, and we cannot be grateful enough for their service.
I cannot say enough good things about these guys. I was traveling through the area from New York and unexpectedly needed a new back tire. They got me right in that day even with a full service schedule and had me back out in under 2 hours. Both guys working the service desk were extremely friendly and helpful. Great experience overall and would recommend them to anyone!👍👍
I am in the market for a Kawasaki Mule 4010. I would like to tell you a little bit about my sales rep Scott Redmond.After I sent in a request for information on this unit, I got a text from Scott that informed me that they didn’t currently have this model in stock but had been notified by Kawasaki that they would have one later this summer. He invited me in to go over exactly what I was interested in and what my needs were.At our meeting today I was very impressed with Scott. He was very knowledgeable of the Mule 4010, that I wanted. He spent a good deal of time with me going over the specs and showing me all the details of the model I was looking for. He was straightforward, honest and without any higher pressure for me to place an order.He also showed me units they had which were already sold and made sure that what I was looking for met my needs.He then went over the the accessories l needed. The Roof, windshield and doors. Very informative. I learned a lot more about this vehicle with Scott’s help. I am sold on this Mule and on Scott.
Had a great experience working with Kevin, Ill definitely be looking for him when Im ready to buy again. Guy in the apparel section was nice to talk to as well but I didnt get his name. Overall, probably the best shop Ive dealt with.
Absolutely the best. Drove 100 miles from Tennessee to buy here and would do it again every day of the week. Great stuff great prices and a really customer service driven team. If you buy anywhere else you’re making a big mistake.
Great Motorsports dealer. Will work with you and are fair in their dealings.
Needed a tire changed. I supplied the tire that I had bought elsewhere. Totally courteous and helpful staff that completed the work at the time they said. This was my first time at this store but based on this experience Ill be back.
Great experience with buying our first bike. Answered every question we had. Excellent customer service. Will definetly return to buy our second bike.
Great shop. Sales, parts and repairs all rock. Great staff.
I knew what kind of bike I wanted but wasn’t absolutely sure of which one. Called and talked to Scott who gave me some info, came by later that day and he helped me find the perfect bike. Best part was the whole process from yes to out the door took maybe fifteen-twenty minutes. While they did the paperwork someone else helped me get fitted for the right helmet and off I went. An hour later they delivered the bike to my house. Can’t ask for better service. Five stars by far!
I had a great purchasing experience with MR Motorcycle. The sales associates and managers went above the call of duty to make sure I got a good deal on my motorcycle and gear. My sons have both purchased bikes here which led to me coming here. Im super excited about my bike and gear. Just look at it!
I can give MR Motorcycles my highest recommendation. They have a great crew in the service department who really do everything they can for for you. I was traveling in the area when my bike dumped almost every ounce of coolant out of the overflow tube. I called and spoke with Alex and explained the tough spot I was in. He told me that he would work the bike in that very day. I trailered it to them. They took it in right away. After the work was completed, the technician, Parker, explained the issues with me and I went on my way.Interesting note: I took my hard bags and GPS off the bike in the parking lot before rolling it onto the bay for service. I forgot my GPS. These folks actually UPS overnighted it to me. If they give out-of-towners this level of consideration, you can imagine how they treat the customers that they have long term relationships with.
Vince and the crew at MR motorcycle were a pleasure to work with. I had been searching for a particular bike in my area with no luck. I called around and found it here.I had to drive 2.5 hours to MR Motorcycle but it was worth it as I started the deal over the phone and was in and out in under 30 minutes. Even with the drive I would definately purchase from them again.
Not big on helping customers, looked at helmets kept looking for staff,guess they were too busy.but theyre the Only place to buy a helmet...not
They dont bother to tell you that if you make a deposit that it is non refundable until you decide the next day you dont want the mule and than all of a sudden it becomes non refundable. But if you want to get some parts than that is ok. I wouldnt do business with this even if I had to drive 150 miles out of my way to get what I needed.
First time going and needed a helmet, I walked in, straight over to the helmet area, a friendly gentleman asked if I needed help, I told him what I was looking for, he took me right to what I was interested in, seemed knowledgeable. Fast, friendly service, Id definitely shop there again.
Lowest price for my GL1800 ECM by atleast $100 from lowest price online. Part was backorder but received it a week and a half after placing order. Im referring MR to all my buddies for stock parts. Thanks Sam.
Great inventory. Attentive staff. convenient location.
Great customer service, my mom bought a four wheeler from them and they made sure she was treated right,and took the time to show her everything!! GREAT PLACE
Talk to Tyler Jenkins when you go. He’s polite, knowledgeable and doesn’t waste your time. We got exactly what we came for. Great selection.
Knowledgeable, very friendly! Great place to by a toy!
Very clean, very organized and very knowledgeable! I was helped immediately and didnt feel pressured. Ill definitely be back!
David took fantastic care of my bike while in their possession.
While I didnt end up with either of the bikes I went after, Steve Austin (Yeah that is his name lol) was super awesome, friendly and did everything could to help me out and get me on the bike I was after.
Extremely easy buying experience throughout the entire process.
Tyler at MR Motorcycle shop helped me out a couple weeks ago when I went to purchase a 4-wheeler. Evidently he is the house 4-wheeler expert, and he didnt disappoint! He was super helpful, knew his stuff and gave me all the pros and cons of various machines. I landed with the Suzuki KingQuad ASI 400, and I couldnt be more happy with it. Thanks Tyler for making the shopping experience enjoyable, and for sharing all that valuable information! I will highly recommend you and MR Motorcycle!!
This is an OEM dealer, yet they refuse to work on anything older than 15 years. Not even an oil change or a tire replacement. Useless unless you buy new from them.
Great people! Friendly and very helpful! In love with my purchase.
Just a FYI they have hidden fees. I would shop other places Like Sports Cycle they don’t have hidden fees. Only issue is this place had the machine I wanted and didn’t want to wait. Tyler was nice and no issues with the staff. They won’t give you out the door pricing over the phone. That is a Red Flag for new buyers.
Just took delivery of my Honda Shadow Phantom and I love It! Started the process online and worked with David and the Assistant Sales Manager to wrap up the deal. I am extremely happy with the GREAT attention and service everyone helped with.Thank you to all the staff!!!
Got four wheeler service the first time. Left brake loose and rattling.
Friendly knowledgeable staff, Quick and easy for a quiet complicated job.
Bought more than a couple machines over the years,bikes and 4 wheelers,good folks and they remember you.
Truly incredible service. I was making a trip across the country and had an issue with the throttle mechanism on my bike. These guys immediately fit me in and went above and beyond helping me get back on the road. Could not be happier or more impressed. Thank you!
Salesman Steve was very helpful and made the purchase of a new atv easy. Thanks Steve. Now the not so good. I wanted to get a winch for it and so bought the winch and a mounting kit from MR as well. I asked for a discount on the winch-sorry no can do, asked to get it installed-again sorry no can do. It’ll be another $200-250 to install it. Oh, But we will give you $7 of fuel. Next time will shop around a little more.
Wonderful experience! Been here twice now. They work with me 100% told them my credit situation and instead of them just sending and hoping for approval they came back and said that they could probably get me done but it’s not in my best interest. Jason and Scott are awesom. Highly recommend
Huge showroom and inventory, huge selection of accessories, super clean, great staff, very knowledgeable, extra patient, zero bs. It gets my highest recommendation.
Phone and website says open on Mondays. But got there and door says temporary hours closed Mondays. Waste of my day!
Brandon in service is great to work with and handled multiple warranty claims through Polaris for us. In addition we dropped off two ATVs without an appointment and were welcomed to do so. We were kept informed on the status of the repairs and had a great outcome. We purchased an accessory through parts and the installation was handled with no problem. We will be returning for service in the future.
Chris White and the professional staff at Mr Motorcycle made it very easy for me to purchase my new four wheeler. I was in and out with my new ride in less than forty five minutes and Chris knew exactly what hew was talking about as he showed me multiple options of four wheelers. I am very happy with my 2020 foreman and hope to do further business with Mr Motorcycle in the future!
I was calling to locate a specific unit 2020 rock and trails, and they didnt have it but Jason the sale manager really went above and beyond, knowing he wasnt even going to make a sale. He looked up and gave me all the dealers in the states that still had one in stock (10 maybe in states) and bc of that I was able to track one down and Im a proud owner of a 2020 rock and trail. So thank you so much Jason and if your looking at getting a Sxs call him
MR Motorcycles is a GREAT place. I’ve bought 2 bikes from them & I couldn’t be happier with them. Everyone here is super knowledgeable & friendly. Tyler and Scott were a pleasure to deal with; consummate professionals!!! I will also be visiting their service department for all of my maintenance needs.
Wouldnt be in business but for lack of competition. Service is woeful and has been for the thirty years I have been riding the Asheville area. I only come by when there is little choice and I need a part or tire service.Note that tires are not aligned during changes. From my understanding some folks go to store just to try on helmets and accessories for size and then purchase online to avoid the considerable markup, which is why the sales people famously seem to actually ignore customers. You will see.
Tyler Jenkins was informed, helpful, and did not pressure us in any way. He explained the features, benefits and tradeoffs honestly and effectively. A pleasure to deal with. Were very happy with our new Kawasaki UTV and with our experience buying it.
I was traveling through Asheville and realized I needed brake pads and a tire. Mr. Motorcycle was more than accommodating to fit me into their busy schedule to resolve my issues same day. I would recommend them to anyone needing motorcycle repair
Great experience with Luke my sales rep and Kevin Perryman the accessory and apparel manager. You can really tell the staff here are passionate about motorcycles and experienced riders. This was important to me because I am a first time rider and just purchased my first bike. I had shopped around several dealers in upstate SC but ended up purchasing here primarily because of Luke. His expertise helped me make a great decision and the buying process was super easy. I would recommend this team to anyone in upstate SC or western NC. Not only were they experts but they were able to beat the best price I could find in Upstate SC. THANKS TEAM, I WILL BE IN SOON FOR MY FIRST SERVICE.
Nice and clean not real crowded people there is very nice and will do what they can to serve you
What a great group of people who I dealt with today. Bought my gear with help from Courtney, found my beautiful SV650 thanks to Steve, and did quick paperwork with Stephens help. They have definitely added continued business from me.
So far so good. Minor issue with the hammerhead, but was a gas problem. Vinson and the team were very good. Thanks
Tyler is awesome to deal with. Great guy
How can you not love a well stocked multi line motorcycle atv utv shop? Glad to have it in the area!
Went in for a battery came out with a newside x side
Beyond impressed with the genuine hospitality from the staff at MR MOTORCYCLES. I purchased my first new bike and couldnt be more thankful. Tyler was a great help and spot on with his information. Give these guys a visit, you wont be disappointed!
They are scared of dirt bikes over 15 years old
Nice sales staff. Dang little to see, as hardly any inventory on floor.
Really great staff, friendly and very helpful
With a lot of our out of character inclimate weather lately my brother and I were noticing that our arrival time was a few minutes past their regular closing time. With a quick call and very sincere request the parts manager Mike was more than helpful by waiting and allowing us access to pick up my already paid for special order part. He also allowed us to pick up some other wanted/needed items while also sharing the fact it was the last day for their tire sale. MR Motorcycle and Mike not only helped in a tremendous way, they also were understanding and willing to cater to our convenience and timing since we live a good distance away. I really felt like they were all about me having a win/win scenario. In my opinion hands down thumbs up to them, especially more so than western motorcycle who didnt ever make me feel like they wanted to help.
Friendly Staff... awesome Service..
Sales reps sent me else where do to lack of professionalism
These guys got me in to replace a front tire while I was on a 2k mile trip. Had to wait but that was expected. Looked around their showroom and prices were real good on a nice assortment of gear.
Alex in the service department has gone the extra mile for me. I had an engine failure on a 2017 Honda Pioneer 1000/5 LE. A rod broke and busted the block as well. His challenge was to prove to Honda the rod failed, not over speed of the engine, but an apparent failure of the part. Only 150 hours on the engine when it blew.Honda made the repair with a brand new engine, transmission complete. After months of sending pictures and complete teardown of the engine, Alex had me back on business. Lifetime customer here that will not go back to Waynesville Cycle for anything.
They will sale stuff out from under you I had financing need a Vin number for insurance
Thanks to Kevin and everyone at MR Motorcycle for making it easy to trade!
Brandy from the parts department spent the extra time and effort to track down exactly the tire i needed throughout their entire inventory!
Steve Austin was great, he answered all my questions,anda great inventory
I went in yesterday for a helmet (I just starting riding as a passenger recently) and had no clue what to look for. Meg was SO helpful. She measured my head for proper sizing and showed me light weight options (thats what I was looking for) that were within my budget. She showed me a helmet that allows me to wear my Rx glasses comfortably and I am so happy with it! I went riding yesterday and I love the feel of this helmet. HUGE thanks to Meg for all of the help.
I recently preordered a new motorcycle through MR. I had quite possibly the best experience I think one could have in preordering/buying a new motorcycle. They were very helpful and informative every step of the process and really went above and beyond my expectations. The sales representative I had (Scott Redmond) really impressed me with his quick responses to my multiple questions over the process! Thank you again Scott you rock!If you’re looking to buy a motorcycle you won’t regret going to MR. Thank you again!
Didnt have appointment but they did motorcycle inspection. They were very busy but did my work when an to time I was told .they do all motorcycle work. Have for years. Great service dept.
I highly recommend MR Motorcycle, they have the best customer service are down to earth and always have your best interest first! When you go ask for Scott or Jason! 10/10
Bought my first premium helmet today and Patrick at MR Motorcycle was spectacular. He was knowledgeable yet not pushy. Felt like the decision was mine. He worked with me to get a great fit. Could not be happier with the experience.
Recently purchased a new bike from here and the staff was very helpful! Im loving my new bike and also the helmet plus other accessories I purchased from my local store.
Tom and James were awesome! Super helpful and very accommodating, my husband is more familiar with most of this rather than myself. As a beginner is was a very easy and comfortable experience, cant wait to go back. Thanks again guys!
Just bought a 2020 Honda motorcycle. Chris White was my salesman, super friendly and knowledgeable. Would never go anywhere else.
Had a great experience at MR motorcycle. We bought a Polaris general and Steve Austin was very helpful throughout the process, was patient, and not pushy at all. Highly recommend Steve to help the next person looking to buy.
Their website claims they have way more inventory than they actually do. Call before wasting a trip out there.
Went to look for an ATV for our daughter. Dealt with Tom Diodato. He took his time and answered our questions. He was very knowledgeable of the products and helped us pick what was best for us. Thanks Tom for your excellent customer service!!
Tom was amazing!! Had us on a 2017 road glide in about 20 minutes after doing the credit app online before coming in. The real deal!! Definitely recommend!!
Love my new ZX6R. Service was great. Loved everything. But it turns out my bike was on sale for $1,300 less, and they never told me. I found out the next day on their site. Sneaky sales. Be careful. Do not recommend. Also, they promised me a free high quality cloth motorcycle cover. Then the salesman gave me a $30 plastic cover. I told them that was the deal, and the manager yelled rudely that he could not give me the other one because the service guy left. I said I’d pick up the bike the next day with the right cover or the deal was off. They got me the right cover, which is good, but the yelling was not appreciated.
Very nice store that actually has stuff in stock! Ask for Mike, hell get you fixed up.
Very polite and good customer service...nice people to work for too!
Great experience very knowledgeable staff
Was looking for a four wheeler for our new mini-farm. Tyler Jenkins met us at the door and was most helpful in picking a make and model. Tyler was very knowledgeable, understood what we needed, and we felt no pressure in the decision. Thanks Tyler for a great experience.
Man O Man!! The team down here at MR is phenomenal! My first day in with Scott Redmond helped me find the perfect bike and gave me all the tips needed. Melissa Ferrari was extraordinary in finding me the perfect accessories to make sure I was outfitted correctly! Overall the team is just wonderful here, every trip back in their always as excited to see me like the first time!
Amazing customer service, employees have lots of knowledge for any questions you may have!
Wow, big store, and a separate large service center, lots of bikes lots of gear, very friendly staff eager to chat and share, we are going to be friends...
I live local and havent had a bad experience there ever. Im finally writing a review because in my opinion they went above and beyond my expectations for customer service. We needed a part for a Yamaha 225DX three wheeler carb since the previous owner had really messed it up and lost parts. The parts department recommended we try the service department to see if they could help us source what we needed from their collection of old carbs. Sure enough, they had the new piece we needed in stock, and the rest they found in an old carb. No charge for the old part and just as cheap there for the new part as anywhere online. They even recommended baseline settings for the air/fuel screw.
Good selection but used ATV had 220 hrs and 3 years old. Had a bashed in metal bumper, surface rust around much of the rear end and racks where paint had chipped, significant dirt around engine under the cover, broken / scuffed plastics, and corrosion around the electrical components. Price was 10% above KBB.Asked salesman about condition and was told “we ride them up here”. On an 8-10 year old ATV that would fit, but a 3 year old machine should not be in this condition and price.Wish them the best but would not look for a used ATV here.