Great service and locally-sourced water! I have been a customer for 5 years, and yes, in the beginning it took a little communication to arrange deliveries/empty pick-ups to my preference, but I have found this company to be nothing short of accommodating. Case in point, sometimes their van cant make it up my gravel drive, which means they have to hand-carry my order up, and even when the van CAN make it up the drive, they still have 33 uneven stone steps to carry the water up to reach my deck/door. So I applaud them for ALL of their efforts and very much appreciate their service!

I have been using Mountain Valley for 30 years at four different locations and have always been pleased with their service. Great Locally Owned small business! I would recommend them to everyone for pure locally sourced spring water.

Angela is the absolute rudest woman Ive ever met in my life. We had 2 accounts with this place and we called to have more water delivered last week. They couldnt do it when asked. So I said fine come get the equipment we will start service else where. With that being said we got our new service started and delivered within and hour at blue moon! Who shows up?? Angela to pick up our equipment. So I said well you can get the equipment ( same day I asked them too) but not deliever our water when asked? So you went out of your way to do that verses making your customers happy (weve had an account with them for a while) she proceeds to smart off and say well I hope your getting our same deals, yeah we needed our equipment, and that she was so sorry we felt that with the most attitude ever. for one this place is extremely unprofessional and I advice you to spend your money else where so you get your deliverys when promised. Also I found out blue moon replaces and cleans the equipment every 6-8 months! He was fast, he was nice and like I said we had it within an hour! It was the vice president of the company that showed up! Yes its a few dollars more but so worth it. DO NOT WASTE YOUR TIME, GO TO BLUE MOON.

Good water delivered to the house. Hunter was very professional and polite. Would recommend to anyone in need of water delivery service.

I’m really disappointed with their costumer service.I scheduled a delivery of water for today (Wednesday), but it arrived yesterday without Any notice about the change.When I called the office this morning I spoke with Ashley and asked her, If someone can come and take the empty gallons today, because the delivery came earlier than was scheduled?Ashley was really rude to answer me that I need to send it to them myself and they won’t come all the way only for empty bottles. When I told her this is not the first time things like this happened, and I would like to speak to a manager, she hung up on me.Now they’re charging me for extra bottles because they didn’t do the exchange with the empty ones.If I knew the delivery was going to be here yesterday I would’ve put the empty bottles outside and everything was fine, but they didn’t let me know and they don’t want to take responsibility for their actions. Eventually, I’m the one who’s paying for their mistakes, literally and more than I should.I tried to call them again but now they hung up on me from recognizing my number, so I can’t even reach them anymore.I have to say there’s nothing wrong about their water, its actually really good, this is only a shame that they’re treating their customers this way.I just want you to know what to expect when you get into business with this company.

The water is great, but the left hand does not know what the right is doing. It’s any guess if you’ll receive your water, how much or when. You then will waste time and energy calling them about 4 times because even after you call, they screw up. It’s such a shame. We love the water, but are inclined to switch to a company that is actually run well, or even average.

Water is good but the service is seriously lacking. Our business cant seem to be placed on a regular delivery route. We have to call Mountain Valley when we are almost out of water. Every time I call to inquire why we havent received a delivery they tell me we declined our last delivery. We have never declined their deliveries.

Great water, terrible service. The staff is typically very responsive and helpful, but its not the same case with the management. We had 6 months of recurring scheduling issues, and when we finally opted to go with another provider, our call to the office to terminate our service was met by a lecture from one of the managers about how hard it is to run a business. Completely unprofessional.

We use Mountain Valley for our business and we LOVE them. All of the staff and delivery people are incredibly kind and helpful, quick to respond to any questions or requests.

Good water. Less expensive than others.

Best place for bottled water in Asheville.

Their water and service is amazing.

Mean, nasty, unprofessional management and upper management! Want nothing more to do with them ever!

Staff helpful and nice