Was having the worst day, emergency locked myself out of my phone and had to factory reset, these guys went the extra mile to get me back online when I was turned away by two other locations(T-Mobile & Best Buy on LaVista Rd). Will most definitely be doing more business with Chamblee-Tucker, very much worth the drive.👍🏿

Terrible manager (latina/olive skin tone), didn’t help at all and on her phone the entire time. terrible attitude. wasted almost an hour of my break at this location

First of all, yes, the store is busy. Yes, the agents were helping other customers when I walked in, so I waited patiently and played with the smartwatches, like a normal person ;) But Im writing a review because Nairoby was truly a gem. Its so obvious that shes an expert in her work and she genuinely cares about her customers. She was dedicated to resolving my issue and on top of that she was so personable and understanding I felt like wed been friends forever. Really I was lucky she was there to help me!

Excellent customer service. The manager help us, we just went to pay a friend bill and she moved us from another carrier. Thank you Kay for your help!

Only place that requires a mask to go in even if your vaccinated.

Today I brought my son to Tmobile because he keeps paying for his bill online an every month he gets a text after that he hasnt paid which is ridiculous. The customer service was terrible today. They had two ppl in store and they were both helping the same person for almost an hour and they 3 customers waiting. They need better help or more help lol thats like how many ppl do you need to change a light bulb or how many ppl do you need to call corporate

As always, TMobile never disappoints... service was ABSOLUTELY on Point! 😍

Amazing service

Both of my parents needed updated phones (still had flip phones from I dont even know when) and a new plan. They are older and were a little anxious about the new technology. Cornelius waited on us. He was patient, friendly, and explained everything clearly. His calm and upbeat manner really set my parents at ease. Now they both have new smart phones and a much better plan from T-Mobile. I really appreciate the customer service given to us by Cornelius. The store was clean and well organized. But the reason that Im going to come back to T-Mobile and that particular location is because of the wonderful customer service provided by Cornelius. You have a great team member there T-Mobile. Please let him know. Its employees like him that make a business successful.

The customer service was really terrible. I had an issue opening a line and getting a new phone the night before. I had to come in the next day with my social security card.. I walk in, 2 workers are helping other customers. Fine, wait your turn, that’s fair. Maybe 30 min later, they’re ready to help me.. ok, already a little irritated but, they aren’t rude workers. They definitely need more workers and computers.. I have more issues... Long story short, I’m still in the store 2 hours later, my ID and social security card scanned twice. I haven’t paid or anything. I don’t know whether it’s this location, T-Mobile headquarters, or both. The thing that irritated me about the customer service here was that they did not keep me updated on the status of opening my line. I would have to get into their space to get some feedback and that was like pulling teeth.! I’m very patient and understanding that issues arise, but decent social interaction tells you to keep a person up-to-date.! All the while, customers come in and out. Maybe it’s because I’m black and everyone else is hispanic, so sad.

Korey got me out of my old IPhone 7 onto an 11. Great job! Thanks

Korey he is real good customer sevice manI can believe he gave good customer serviceThanks

Deandre was my salesman and he was exceptional. He was very knowledgable and he went above and beyond to emsure that I had a wonderful T-Mobile experience. He was polite and courteous and it was an overall WOW moment. THANK YOU T-MOBILE & DEANDRE!! Come to this location for all your needs! The entire team is awesome....thanks again

Best deals on town have to come and get ur new device. Thank to Jersel

Miserable customer service. Incredibly rude staff. Took them 5 minutes to acknowledge I walked into the store, and after waiting 15+ minutes they couldnt help with my issue. I am glad I changed carriers so I never have to deal with these people again.

Good

Great costumer Service, I had an issue I called to costumer Service they were not able to resolve it, I went to this location, Franklyn is great guy help me out. Very professional.

Dont use T-Mobile. Switched to Cricket. Better price for the same service.

Customer since 2004. Good phone service provider, could be better

Horrible experience. This location has horrible customer service. I would not recommend this location to anyone. I was in there todau simply to get a new phone. I already knew what phone I wanted. There was only 3 people wlrking there and when I walked in they were all assisting other customers. After being there for about 15 mins a lady walked in, looked at the phones, went straight to the guy and asked for assistance. Instead of the guy letting her know people are in front of her who also needs assistance, he told her he would be right with her. So Im waiting to see jf this guy is actually going to skip over 2 people to get to this one person. So he finishes one customer, hands the mam his paperwork then he takes a phone call. Im still waiting. Not only did he have to help the customer on the phone but he also had to call customer for that customer. Im still waiting. Once he finish with customer care he immediately takes the lady he told hell be right with her. I then go immediate to the associate with the sign in sheet and ask why he is taking someone who is not even on the sign in sheet. She asked him what hes doing and explained that the customer was not next in line. You would think they would have apolozied to the customer and informed her that its first come, first serve. NOOOOOOO! That didnt happen instead the guy days well I really have to go to the bathroom and I thought she had something simple. What kinda of customer service is that. It ok to skip customers if you can find one with an easy problem. The lady with the sign in sheet actually told him its ok. Why is it ok for him to skip customers? Why is it ok for him to waste my time? Why is it ok for him to violate proper protocol? I ended up leaving without being assisted because I could not wait any longer especially since I went from waiting behind one person to waiting behind 2 people. So basically the guy thought it was better to assist a customer with an app and fixing the app than making a sale (money for the store).

These young ladies served me very well. Highly recommend it!

Terrible experience. here. Phone was defective tried to return/exchange within tmobiles 14 day period to be told they cant because the manager wasnt there. So the 14 day period is only good when its convenient for them. Imagine if this had happened on the 14th day.So instead of letting me return/exchange my defective device the first time I showed up they denied me a service that tmobile is suppose to honor. So I wanted to make a formal complaint to tmobile and asked for their names. One was obvious because they were wearing a name tag but the other person working that I had interacted with did not and was not wearing a name tag and I asked for their name to also add to the complaint.They took offense to this and decided to call the police because I asked for their name. Needless to say I did end up returning my device another day but not before they wasted my time and called the police on me and wasted their time as well. I will never go back to their store again and I am debating on if I want to switch my service to another carrier instead.

The new manager Joe or something is nice and was really trying to help.But another lady that I initially made the purchase from was misleading and intentionally hid information only to make the sales (and probably make the bonuses).

They were very patient and accomadating. Thank you!

Waited 45 minutes to return a phone case that didnt have the features I was told it had. Serviced a customer before me that came in after I did.

POOR CUSTOMER SERVICE RELATIONS CAREFUL SPENDING YOUR MONEY WITH THIS STORE OR TRADING YOUR DEVICES IN!!!!

This particular location never answers the phone and does not have good customer service.

Friendly & Knowledgeable

Best customer service ever

Worst customer service. I would never recommend this store to ANYONE! Hope t-mobile could close this store.

Pierre is great 🙌🏽

Why do employees have to lie so much...

Awful awful awful service

Ok

The Best

Horrible service.

Slow

All very good, Irvin and manager Keishla

Excellent service the manager Kay helped me a lot

Thanks Delano. For. Your collaboration very well. 🤩

Excellent service from Delano. All the staff is very good

Excellent service

Keishla is THE manager and is very good

Delighted with the service of manager Kay

I liked the service

Excellent service, very good I highly recommend it😁😁

Excellent service very good atmosphere

Very excellent service,

Excellent