I went to cancel my reservation right the next day and they just refused to refund my deposit even though the item didnt arrive yet. No one tells you about their no-return policy in advance.

I purchased the chain cassette bag from Bottega Venetta Phipps Plaza on April 11, 2021. I elected to ship the bag to my home in NC to save on taxes. The bag arrived two days later packaged in only a dust bag. No tissue paper to protect the beautiful gold chain. Clearly, I received the store display everyone has touched and the sales associate threw on the counter during the transaction. After an email and three calls to client services, I was told the store has contacted me which is not true and it is standard practice to ship merchandise in just the dust bag. I called the store today and Carmen, the story manager, is conveniently not available. I’m so unhappy and I want a brand new bag! I will never shop with Bottega Venetta as they don’t value their merchandise or customers.

Nice items with great colors. Enjoyed browsing

Nice and quiet place with great service. The sale representative is very patient and polite. And she is very familiar with the products and informative on the details. Her assistance and attitude give me the impression that this is definitely a High-end leather goods store. While in other similar famous brand like Louis Vuitton, they just do everything in a rush. At BV store, I feel more comfortable.

Product is great, that’s undeniable. As for customer service which is integral part of shopping experience. At least for me to have a complete experience of the purchase has to be a person behind the product. Walking to Bottega Veneta store at Buckhead I was warmly welcomed by Kiarra Blackwell. Very friendly asked questions by her let me find what I was looking for. She was very natural throughout all the time I was there, carrying a good conversation.Thank you.

Love my Shoes and Bag I bought today. One of my Favorite Shoe and Bag Brands. Amazing Quality and Style