Really bad customer service. First off they dont have anything they claim to have on their website. When we paid on line, they were supposed to call us the next day but they didnt, whatever. We got the references that we needed and they told us we should be fine to get the washer and dryer delivered. Still waiting for a phone call as promised but nothing, so when we called back they told us they didnt have any dryers but not too worry because they were gonna rush it. Next day we called the guy told us he wasnt gonna be in for a couple of days, like thats our problem. So today we called them and some other guy told us that they accidentally refunded our money and would have to wait for us to get it and pay it back. Now we are told that we would have to pay a balance that the original guy never mentioned to us. Do yourself a favor and just walk away.

EHT NJ RAC: I have been a customer at RAC for years. We were in need of a new washer & gas dryer. So, against the advice of others, I went to RAC. Due to covid, I decided to call in my order. While on the phone, the rep tried to sell me a new washer with a used gas dryer. I declined the used dryer and stated that I want a NEW set. He told me he found a new gas dryer. Then, when we went to set up delivery, I told him I would need the set delivered that Thursday because my family was going out of town that Friday. He claimed they didnt do deliveries on Thursday convinced me to take a delivery on Friday morning between 10am-Noon. Then, he proceeded to take my payment. Before charging my card, I confirmed that it was a NEW washer + gas dryer and that delivery would be received that friday by noon. He agreed and charged my card. Then when I asked for a receipt, he said he would email it to me. Needless to say I never received the email. Morning of delivery, I called RAC to confirm my time and get a receipt. Lady on phone told me my washer was on the way from Clementon and my dryer was coming from Atlantic City. I said WOW so theyll be here before noon, right? Then she said they would try. The 2 trucks ended up showing up at about 130-2pm. During set up, they didnt have the tools they needed to install the set. So they borrowed my husbands. After about 10mins they said they were done n gave me a receipt. After they left, I inspected the set and while the washer was new, the dryer was clearly used. There was lint in the catch and scratches on the inside of the dryer. N when I turned it on to test it, it made a loud, whistling noise that could be heard thru the entire house. I immediately contacted RAC to complain about the dryer n the woman on phone lied claiming it is new n that she doesnt know why its whistling. She stated she would send someone out to look at it on tuesday the following week. I told her I want the new dryer I was promised. She said ok. That tuesday the guy came out n listened to the noise. He didnt even know how to fix it and didnt have a new dryer with him. After he left my husband called RAC and demanded that they rectify the issue and get us a new dryer. When he asked to speak with a manager a guy on the phone claimed he was busy (honestly he sounded like the manager whom I had talked to in the past whom if I remember correctly his name is Shawn) and stated that gas dryers were difficult to get but that he could order one. My husband asked how long it would take and the rep didnt know. After all the lies and deceipt my husband and I decided it was best they pick the washer & dryer up and give us a refund. The rep pretended to ask the manager (Or maybe asked himself) about a refund then got on phone and stated that we would receive one and it would take 7-10 days to process. Needless to say we do not trust RAC at this point and do jot trust that we will receive our full refund. We are scheduled for pickup for tomorrow afternoon and assume we will be jerked around some more over our money. Shop at this RAC at your own risk! I would have saved myself a lot of trouble had I listened to friends and family who all state that the quality of service has gone down the toilet at this place.I uploaded photos of the socalled new dryer in the photo tab. And Ive already contacted the RAC Customer Support# and left a message for the district manager.

I never had a problem with them I all ways get my answers from them

Customer service very ghetto and unprofessional.Every time I go into the store, the manager Jose and the older lady migdalia are always flirting and ignoring customers.That lady cant even give correct information. She is incompetent.The manager Jose is known for his soft touch with woman.The other guy employees look miserable and they could careless about the job.The store has potential with better employees that dont look miserable and are not flirting with each other and other customers.

Love them so much my house is beautiful because of them

Worst customer service experience of my life.Google should allow a Zero star rating.Please compare the price,specially the total payment at the end of your contract and I’m sure you will change your mind if you are a elementary school math smart.

I am a travel nurse and always use them to furnish my apts. They deliver on time and pick up on time. They are very curtious.

I will find out this week

Jose The mánager will help you get The best deal for you!

Theres only one other review other then mine and clearly its a one star too . Never had a problem with them in ten yrs and have always paid our account 1-2 weeks before due date and the one time, i am late on a payment they are knocking on my door, just so happens that we were going through a medical hardship when we did miss the payment . Today 5/6/17 our payment was due and because i didnt pay before today they were already calling my phone in the am, I didnt even have a chance to wake up for the day before they are already HARRASING me, claims that in the contract . Either way you look at it its harrasing. We will not be getting anything else from them EVER AGAIN

Customer Service is lacking. Not alot of variety. Prices are too high.

Worst costumer service no good to get furniture arons is better .

Hours say open untill 7 they closed the door at 6 but answered the phone ... And said that the paper would take to long

Good store for customers

Pick up computer stand

Come