Great customer service and willing to work out payment plan

Like the kiosk for quick service

Better than most power companies

Very slow at processing paperwork. So be prepared to be there a while if your starting new service or relocating.. The lady that helped me wasnt friendly at all... Wish I didnt have to use Alabama power for my service.. But I have no other options.

Will help with your budget needs. Staff is great.

I will be glad when they get over the fear of this Covid 19 hoax and open up the doors for business !!

Very nice employee and she helped us get what we needed to be done

When I moved from Alabama I stopped by this location to have my account closed and to pay my final bill. I made it extremely clear that I was closing my account and wanted to pay everything I owed. One of the ladies at the service counter ensured me that my account was closed and that I was paid up, this was July 2019. Fast forward to February 2020 and it turns out the lady at the counter lied to me. Alabama charged me an additional $64 and they made no attempt to contact me about the $64. They just reported it on my credit.I just wish the lady wouldnt have lied to me and told me that my account was paid in full when I closed. If there are any employees or managers that read this, please respond with how I can pay the $64 so I can get this off my credit report.

Could only use the drive through, didnt have to wait in line long, friendly.

Awfully rude employees supervisors are not on their job extremely judgmental to single job households would not recommend doing business with this disgrace of a power company

Not bad

Absolutely terrible customer service

Alabama Power Appliance Part I (Read First)- DO NOT EVER TRUST THIS COMPANY! I purchased an air conditioner on 10 July 2018 from Alabama Power Appliance, specifically from the Auburn, Alabama office from their sales rep, Faye. I explained that I wanted a way to pick it up myself rather than spend the exorbitant cost they want for delivering it. I explained I would completely inspect it prior to signing for it and leaving the warehouse Alabama Power contracts to store them. I understood that if Alabama Power delivered it they would only be able to note any surface damage. This does not mean they will inspect the internal components of the unit to include the external case without the air conditioner inside it. Nor will they install the unit from their delivery service and thus be able to notice any damages prior to the installation. Faye understood when I explained that I could not install the unit until I receive the AC support bracket I ordered. Unfortunately, when I picked the unit up on 12 July 2018, the warehouse Alabama Power contracts to store these units refused our right to inspect the unit. We were told to take it home and inspect it there. I had been there the day before, 11 July 2018, to pick it up only to find out that the workers had left a half hour early. Although I could hear people inside, no one would respond to all the knocking we did for about 25 minutes. I had to return the next day at an earlier time, losing money (partial reason I avoided delivery cost) and additional time. Later, when I asked Faye why no one called in response to this, she did not understand why I needed to be contacted at all. Really?!When we got it home, I contacted Faye and explained what had happened. She stated that she understood. While I did notice where the underside lost a little bit of the cardboard and there were some dents in the cover as well as a single hole, I did not detect any damage to the exterior of the air conditioner. She asked me to send her a picture of the box. I told her again that I could not install the unit until the AC support I ordered had arrived. I discovered the AC had a tiny one that came with the unit, which was incredibly inadequate, which she again stated she understood. At no time did she state there were any consequences for waiting. Prior to the sale, she did say that I had 14 days to decide on returning the unit. I was within that time.When we tried to install the unit on 21 July 2018, we found that the inside casing had a bent frame. There was also an undeniable strong smell emanating from the unit that permeated the entire house coming out as fast as the air could push it. I did not see an immediate reason for the smell and thought it might be a break-in smell. Believe me, it was the opposite of a new car smell. Even after shutting it off, it permeated the house for a very long time, taking days to clear out. I do know the units had been in a warehouse for a very long time. I called for service on 23 July, 2018 and on 24 July, 2018, they sent a service person who brought who I think was a trainee with him. The trainee (younger person) stated he had trouble smelling things and the service person stated he was not able to smell some things, although, he wrote on the ticket no smell could be detected. I don’t know about you but where I come from that’s called a bold-faced lie. My wife states that she has trouble smelling things but she had no trouble smelling that. I even told the service person that I was going to ask for an exchange. However, when I did call on the same day, 24 July 2018 (within the 14 days), Faye’s demeanor suddenly became cold and very negative toward helping me. Comments like, “They’re probably not going to exchange it.” did not give me confidence that she would advocate for her customer or that Alabama Power would stand by their promise. And I was right. She did the absolute minimum by giving her supervisor the most minimal of information without any context. (See Mr. Citizens Alabama Power Appliance Part II)

Was not open had to pay at kiage machine but was clean

Helpfull

The experience was quick, efficient, and friendly. The people acted like normal, excellent human beings. Tracy (Tracey?) handled my needs perfectly.

I set up the account and was told there would be NO charge to establish it. Come to find out there is a $40.00 fee on my account, and they wont remove it after spending an hour on the phone and going to the office to confront them- I am quite livid. They did not say anything about the fee at the time- and have lied about it.

The staff of Alabama power is the best at their job. Theyre particularly good with the elderly.

Very professional and consistent service

Rude and very inconsiderate ‼️

Well, for the second time in 3 1/2 months the disconnect guy has shown up at my house demanding payment or lights out. After paying a bill for $80 the last time THAT WASNT DUE the fella, Kevin, realized he was at the wrong address..... Today when the other guy showed, I immediately asked him the address he was looking for. Wrong again. What if I wasnt home? I would be highly angry knowing I was in good standing and got cut off. My dogs wouldnt like it either. I think I will paint my address on the roof of my well pump house like a See Rock City sign. This is getting old, folks...

Fast, easy, and never waiting more than a few minutes in line ( if there is a line)

Friendly and helpful

Very good. Knowledgeable

WORST, RIPPED OFF COMPANY ! I PAID MY BILLS LAST WEEK & TODAY I OPENED MY ACCOUNT TO FIND OUT THAT THEY CHARGED ANOTHER $275.00 . HOW THE HECK CAN I BE GETTING CHARGED SO MUCH WHEN I JUST PAID LAST WEEK 🤬😡🤬

They are sweet people who is willing to work with you

This place has been nothing but a hassle and they woman that helped me today was beyond impatient and rude

Keep the good work UP

Its a hassel to get through to anybody and when we first moved in I had gotten the lights switched to my name and they wouldnt turn the lights on till the next day.

Kind service with detail explanation