I came here from out of town after getting a flat on the thruway. My phone and in person interactions with staff were pleasant. New tires were something I’ve been putting off and since I was there getting work, I decided to purchase four new tires. I went with a higher end all season because I live in Buffalo and do winter activities. They checked the wheel alignment (included) but wanted another $100 to align 3 wheels. In my opinion, this should be a service that is included in the price of new tires. Upon getting into my car, I noticed they didn’t put the donut back under the car. This is a simple thing to do that would show a customer they care about the service they provide. Plus, it’s way easier for them to do this while the car is already lifted than have the owner do this on their own. Hopefully this is the only shortcut they took, and all my lug nuts are tightened safety and securely (kinda joking kinda not). All that aside, I tipped my mechanic and don’t regret it. In two hours I was back on my way. Friendly reminder that ‘best’ customer service can always be better.

All was good, thanked the tech for the tire rotation, and went directly home.p, when i got out of my car, in my garage, i noticed a new 1 inch very visible scratch on my drivers side door. So it could of only come from within the Dunn Tire garage area, from the equipment, on the floor and around tire rotation area. Not very happy, and will return to speak with manager.

The staff was kind, courteous and the tires were a good deal. My only issue is I called on Thursday and was quoted a price $10/tire lower than I was actually charged because they had no idea what I was talking about when I called back the following morning to schedule. Also “out the door” typically includes tax so I was caught off guard when they told me it didn’t. Overall I would definitely go here again but some better communication may improve customer experiences here!

Great customer serve and tire selection. Jesse very helpful and customer friendly.

Very friendly and great service. I was a walk in. They went above and beyond to get my car in and get it done before they promised it would be done.

Decent crew. Relatively clean waiting area & restroom. (A/C was more than welcome that day & was working well!)1 hr for inspection & rotate tires... reasonable time, no doubt there.Tires purchased last visit are holding up well & worked decent over this past winter. (Tires recommended by Dunn)No nasties this time around!

I went in for an inspection. I was seen immediately and helped by Jesse. Jesse has exceptional customer service, handling each customer in person and answering all of the questions without losing his cool or rushing anyone (the office was extremely busy and the phones were ringing off of the hook). I come back every year for an inspection and will continue to come back!

Great experience all around. They were quick and fixed everything that needed to be done. I will be using them for all of my truck’s needs.

Courteous, friendly, and excellent customer service as always.

I was very pleased with the service I received yesterday the gentleman that assistant me was very kind and very knowledgeable about the services that are offered at Dunn I was literally in and out I couldn’t of asked for a better visit

I came in with a screw in my tire. I was from out of town, no place in town made an effort to try and get me in, Dunn Tire got me in almost immediately and were fantastic. I highly recommend this location. 👌

I needed my car inspected and went to Dunn Tire in Auburn for the first time. On Monday evening I tried to make an appointment online for 5 pm on Tuesday. I received a call within not even an hour from when I made the appointment request saying that they didn’t have that time available but they could get me in first thing Wednesday . I scheduled my appointment over the phone with no issues. I arrived to the shop at 9:55 for my 10 am appointment and was out of there by 10:25. They were so nice and didn’t try to sell me anything that I didn’t need (as a young female I was worried about that). Quick fast and only $10 for the inspection! Will definitely go back there!

Everyone was knowledgeable and friendly and they had the tires in stock at a reasonable price.

They tore all 4 of my tires down the the cords. The owner reached out to me because of this review made excuses, the tires are cracked, they arent at all. The only place that is cracked is where the claws on the tire machine were dragged across the side wall clearly seen in the pictures. When that excuse didnt work they said it was from the tires being mounted which is not true because they would have leaked all winter. The tear is right where the tire seals against the rim. Went to the shop where the service was done and got told theres no proof that they did the damage and they wouldnt be responsible for that reason.

Finally a car shop I can TRUST...outstanding service!! Everyone here goes above and beyond to make sure the customer is HAPPY. Extremely KNOWLEDGEABLE and very INFORMATIVE.They take their time to explain everything and leave no question unanswered. Very HONEST workers... prices are very reasonable...I will never go anywhere else for as long as they stay in business!! Highly Recommend!!!

These guys were really great. They got to me within 5 min of my appointment time and had my tires done in less than an hour. They stuck to the quoted price which was very reasonable. I would use them again.

Auburn NY store. Front end manager was extremely friendly 5 stars.. Tire tech was an absolute jerk. 1 star as I cannot leave a zero rating for him. Extremely rude speaking to me ..

Always satisfied with service work and customer service at Dunn. I am a returning customer and would highly recommend.

My boyfriend called one day to make an appointment to get new tires put on my car. They said “come on in, no appointment needed”. We were there within a half hour and they got the car right in and put new tires on. Shortly after, my car developed a shake when I was driving it. I thought it was a wheel bearing or something that wasn’t the tires, because they were brand new. So I took it to the dealer. The problem was the tires being unbalanced. My boyfriend called Dunn, because it was their mess up and the very expensive tires have a warranty. Dunn told him that it was impossible that they were off balance, then said that they couldn’t get the car in until 2 weeks later. How is it that when we were willing to give them the money, they could get us right in, and when they are called out on messing up, it’s a 2 week wait? Now we have to go pay to get them balanced again, by another shop, or wait 2 weeks while the car doesn’t feel safe to drive at all. Very unimpressed. I always spoke highly of this place, but they will never see another dime from us.

Great service, clear about costs and communicated well to me.

Dunn tire employees did a great job replacing my tires. Very professional! Thankyou!

I had a great experience! My appointment was at 3 and I showed up at 2:50 and left by 3:15. They were fast and efficient. Jesse was a pleasure to deal with the whole time.

Not to pleased at the moment. 4 new tires yesterday and today the front left tire is completely flat. I cant go back to Dunns until Monday, if I can find someone to fix the flat to get me there. I am now without my vehicle for the weekend. Needed to go to a Wake today but that is not happening.

I really appreciate the people at Dunn Tire. So polite is good but their quality of work is better. Work was done in a timely manner and done right. I know where to go for good quality. Dunn Tire. Thank you . You really care about your customers.

I always have a good experience with the guys at Dunn Tire.

Very honest and so nice, however, I called Mavis to see if they carried the tires for Nissan. They said they did. I went there this am and they fixed my tire

Fast and polite, took care of us right away. Thank you to all !Rosemary Whitney

I was very happy with the service there and they were very friendly people

I went for front tires and had to chase a guy out from under my hood. What a staggering coincidence that 2 days later my battery light came on and my alternator was suddenly fried.

Always great service at Dunn Tire. The staff is friendly and helpful.

Very courteous and professional staff, they explained everything and I was in and out in an hour getting 4 new tires. My vehicle handles great in the snow now. Highly recommend Dunn Tire

I was happy with my experience. They took me on time and finished up on time. I have been dealing with them for many years snd would recommend them

Fast and professional experience. Tires look great and were reasonably priced.

Ive always felt comfortable going to Dunn Tire and I trust them to give me the best solutions to my problem. Also I like the option of storing my tires.

Real nice people to do business with

It was easy to get the information l needed to select tires and schedule the appointment. The price was reasonable and they finished the work ahead of the estimated time. Even though they were busy everything wentsmoothly.

Got an appt..the day I called...Jesse was very professional...

Dunn Tire in Auburn NY really came through. Needed some odd tires and just so happened they had the set I needed. Oustanding service, friendly knowledgeable staff. Will definitely be shopping here again!!! Thanks Dunn Team!!!!!

Matched the price as advertised. Kind, courtious, prompt and professional service. 👍👍

I never thought I would be happy to buy new tires for my old truck. They did it fast as I social distance outside. They installed the proper length Valve stems and I love the aggressiveness of the tread.I didnt know they do oil changes and other stuff. I definitely will be back, price point was spot on for me also.

The crew at Auburn’s Dunn Tire squeezed me in at the end of a very busy day to address my emergency with a rapidly leaking wheel. They explained all their slots were full for the day but would fit me in. Once my vehicle was in they addressed the issue (corroded wheel) quickly and got me on my way. Very pleased.

Excellent customer service. All these guys are attentive, efficient and great at making sure customers are getting what they need and/or want. Craig handled my appt today and I give him a 5 star. Thanks Craig! Headed back with the other car today!

I had to call and tell them that I was not going to be able to get to my appointment on time and they were kind enough to let me come an hour later. They took my car in shortly after I arrived. They came and discussed with me as too what they found and what they proposed to do to fix it. Fortunately it was not a serious problem and I was able to leave not long after.

Fair pricing and good service

Very professional and concerned with the best solution for the customer. They could have sold me a new tire and I would have never known the difference. Instead they plugged it and saved me a significant amount of money. I would recommend them to anyone. they have to be better cause they only sell tires.

Baught my tires there,they gave me a great price and excellent service the team there is top notch,they know their business

They are good at what they do not just tires! They do more work as well like breaks and they even put a starter in my truck.

Had a flat tire, Jason and the team at Auburn Dunn Tire were able to get me in around their packed schedule.A good first impression of this store.Thanks!

Woke up to a flat tire on the 1st day of school!!So very “2020”. Called Dunn right away & got an appointment for THAT morning.Removed the tire, brought it up & had it replaced.It took ten minutes.Thanks for being NICE, FAST, & HONEST. Great staff, great products.🤘🏻

They were friendly and efficient!! And great service!!Will keep going there!!

The staff at Dunn tire were so incredibly helpful, patient and accommodating. It was a great experience from start to finish and we will never go anywhere else for our tires.

What a great group of people who work at Dunn Tire! They were so polite, efficient and were cognizant of cost efficient ways to resolve my tire problem. I would highly recommend them to anyone.

Would not recommend. Tried to take my car here twice, and both times they fabricated things that needed to be done. Took my car elsewhere yesterday and saved $120 because Dunn told me “nail is too big to patch this tire”. I took my tire elsewhere and they patched it just fine.

Very respectful and very professional I recommend the guys at Dunn Tire to anyone and everyone in Auburn ny

Made an appointment, there were many people that showed up for service at the same time, but they had plenty of staff on hand so there was no wait time. Great seamless service. Thanks for making it easy!

Jason was wonderful! The service was great and facilities clean and comfortable. All Covid guidelines followed.

Excellent service...patient...great communication skills...problems were addressed up front and very professional...love the service live the quality...thank you

After working with Dunn Tire, I see why locals recommend them as upstate’s resident tire experts. Mark at the Auburn branch had the Blizzack WS90’s in stock and for a great, installed price! Service was also efficient.

Very courteous and willing to do extra work put into them at last minute such as brakes and oil change.

Iam very happy with my experience at Dunn Tire. So many car services I have been to in the past have told me that things are wrong with my car...that arent. The employees are all very polite and personable. I WILL definitely go back in the fall to winterize my car.

Every time I go to Dunn they take care of me like family

Great service.

Tire and service price was great. Giving 4 instead of 5 stars because they left lube all over my rims and set the tire pressure to tire not to car specs. My car has built in tps and tires need to be set to car specs not tire. TPS light came on after driving.

They were honest with me!! I didnt know they did more then tires. I will always call them if theres a problem with my jeep. And the price for all they did was excellent. It was half the price I expected as most mechanics have ripped me off. They have gained another over all costumer. Thank you Dunn Tire.

Great customer service and prices

Got an oil change, when I left my car smelled bad of garage/oil. I figured they didnt put plastic down and got it on my seat. Had to go to Walmart to get a air freshener to cover the smell. Drove 30 minutes home and it still smelled. Opened the hood to discover they never put my oil cap back on and oil had sprayed all over my engine compartment, which explained the smell. Called and they said bring it back and they will clean/redo the oil change after 10 minutes of waiting for them to call me back. When I went back and they had finished, he offered me a free oil change for the future, didnt even offer to refund there mistake until I asked. All in all my day was shot because of there mistake. Always check your oil cap because you cant trust anyone nowadays. After they fixed it, two days later the oil plug came out and my oil spilled everywhere.

Good service, able to get me in quickly and identify/fix some other pending problems before they became bigger issues

They are always professional, polite, and very helpful. I truly appreciate and trust in their service. I received different pricing options and received excellent information that helped me feel good and safe with my tire selection. Thank you!!

Friendly and great service.

Very knowledgeable and helpful in making reasonable choice in tire selection..all around positive experience

They were very helpful and honest!

I need tires mounted, walked in, they took care of me in less than 20 minutes. Other places I called said they couldnt do it until Saturday.. Monday or call and make an appointment. I will recommend them to anyone. Thank you.

Only giving one star because it won’t let me comment without any. The manager of this store is downright AWFUL! He is rude, he likes to make backhanded and disrespectful comments in front of my children. They refused service on my vehicle after passing an inspection with bad brakes and bad tires and wouldn’t admit to it. I took my vehicle to the Dunn tire in Camillus since I have a warranty on my tires and alignment, but otherwise we will not be going to Dunn Tire again. The manager of the Auburn store has a serious lack customer service and also lacks the ability to be a proper human being, especially in a professional setting. I had to call another store to get the corporate number, since they refused to give it to me in this store. And then I reported his behavior to corporate, however I don’t think they care either!

The entire team were courteous, professional and friendly. Always a great experience here!!

Great staff and went the extra yard to complete my work . Been using Dunn Tire for 40 years.

Very quick and professional service

Set appointment in advance explained what I needed done. Take tires off my stock wheels and put them on my aftermarket wheels. I show up, they pull car in the bay. Then they come out and say they wont do it. They are too scared theyll scratch a rim. And since I didnt buy from them, they didnt want to be responsible. This is awesome...a tire shop who wont change your tires. Been a customer of theirs over 20 years. Never again, Mavis did a great job ! Bye Dunn Tire.

Great place that’s always enthusiastic, friendly, and helpful. They are great to buy from as well. Free flat repair and rotations for the life of your tires as well which is awesome. I’ve had 3 tires wrecked by road debris and they’ve honored the tire warranty each time without hassle or question - replacing my tires with a brand new tire - same make and model as what I bought too! I’ll definitely be a repeat customer as long as they’re in business.

Great customer Service, very knowledgeable about the work that needs to be completed on your vehicle and they always help you find the best deal for you!!!!! Kevin, Jesse and Craig are great! I have worked with them the most!!!

I was given a number of options with info about each. The staff were direct and honest about time for completion of service. They also followed covid safety protocols.

Our car quit on us, they were able to take a look at it. Even though they were very busy, they got it in eventually. Quote was reasonable, so they did the work and finished past closing time. Very friendly and great customer service.

Good customer service.

Great service during this difficult time. Very pleased with the tires I got. Nexen Roadian AT Pro. Ride is super smooth. Fair price and the extras that are included are definitely worth going to Dunn Tire Auburn, NY.

Very fast but timely job done. car feels great after the rotation!

Used the Auburn new York location for the first time and they are excellent, Im in the auto industry and they are awesome!!!!!

Needed new tires and an inspection and was able to do both on a Sunday, which was great because I didnt have to miss any time off work! The service at Dunn Tire was quick and professional and the person/manager who took care of me was very hospitable! No other tire stores I checked could beat their prices or their guarantees of services!

They were fast and gave me excellent service with a good deal on 4 new tires

Fair pricing, great service, and great tires. No complaints, will definitely go to them again whenever new tires are needed in the future!

Good service, friendly staff.

Friendly helpful staff. Competitive prices. Nice waiting room with fresh coffee and clean restroom. I arrived 20 minutes early for my scheduled appointment and they took my car right in. Will definitely recommend this business.

Was in and out quick and able to make it back to work with plenty of time! Found the problem right away

I was in a pinch. Lost tread on two of my camper tires. Called Dunn tire at 8:15am they had two tires ready to go by 2pm. Completely great experience I will only get new tires from Dunn from now on!!

The only problem I had was they quoted me one price on text and charged me more at the store.

Have known Dunn Tire for years and they have never disappointed me with their service and their pricing, no matter which location.

Very polite staff, work done as expected and on time, reasonable prices

The staff at the Auburn store has always been extremely helpful and fair. Great group and have always suggested Dunn to friends and family.

By far the best place in Auburn to buy tires for your Vehicle.Excellent service during and after the sale.You will not be sorry you chose them for your tire needs. :)

My experience was an excellent one I had my tires rotated and the guys that work in the Auburn Dunntire are professional and they treat their customers with respect

They were very helpful & thorough. They get the job done right. Would recommend.

Scheduled an appointment online, brought the vehicle in only to be told we didnt have an appointment (by a very rude and unprofessional manager). made another appointment (even though I had one and had my time wasted) and then was told it might be days to get four tires switched (which takes half an hour and was supposed to be done during my initial appointment which the owner was too disorganized and lazy to keep). horrible service, 0 out of 10 us being generous.