Very helpful staff. Needed to have a couple links taken out of a new watch and they assisted me perfectly.

Bought an engagement ring for my girlfriend, they were very helpful.

Friendly employees, very helpful. Have been bought jewelry from Kays for almost 18 years by my husband. Beautiful jewlery!

Love this store. I recently bought a nice necklace here and the staff was very helpful. I like the free cleanings also.

Very friendly associates. Very professional and knowledgeable of all their pieces. Love Love Kay ❤❤❤

Staff was very helpful.

Customer Service is great

This was the first time I was not bombarded by a sales consultant and was able to take my time and look around until I was ready to look at something more closely then someone came to help me. She was very patience and knowledgeable with their product and answered all my questions. I was very comfortable being their and she was very polite and friendly. Thanks KristinaI will come back to Kay Jewelers

Always a great experience! Kristina is always a huge help!

I’ve literally been calling for the past hour & no one will answer the phone. What type of business doesn’t ever answer there phone yet everytime I go in to get my stuff cleaned or to buy something new there’s atleast 3-5 workers just standing around.🙄🙄

Great deal on a beautiful anniversary run for my wife. Staff was friendly and knowledgeable.

I will never buy anything from the Augusta Kay jewelers again. December 2018 my husband and I have spent over $5000 in the store My husband surprised me with a new wedding set the engagement ring was there we had to order the band And I was told it would be in within 3 to 4 weeks 9 weeks later the band finally came in when the ban came in it wasnt even the one that went with the engagement ring so therefore we had to order a new band This time it had to be custom made and I was told it would be in within 6 weeks 12 weeks later the band finally came in granted it was beautiful so we decided to order a nother one to complete the set Again we were told it would only take about 4 weeks well I called them yesterday my ring is supposed to be in June 1st thats what I was told now theyre saying another 3 weeks boy its a good thing I wasnt counting on this wedding set for a wedding Dont get me wrong the jewelry is beautiful and customer service other than one person Sandy really sucks I will never purchase another thing from that store again I have better luck at Days jewelry store At least there I dont get the run around

I wouldnt recommend this store to any of my friends or family! I went in to the store about a month ago to get an estimate as to how much it would cost to take the diamonds from my heirloom ring and have them set into a new white gold setting adding some smaller diamonds ( also mine from another ring) I needed to add 1 small diamond to make it even on both sides. I picked out a setting that I liked and was quoted a price of 700 dollars. I also went to another jeweler to get a second estimate ( they came in at 1000) so decided to go back to Kays! When I went back the price had jumped up to 1400! I told them that wasnt what I was quoted...We finally came to an agreement at 1009 dollars. I put 500 down and told them my husband would pick it up for me before Christmas! When my husband goes to pick it up....They charge him an extra 139.90 !!! So I call them and they tell me the person must have made a mistake and if I come back in they will refund my money!! They are scam artists in my opinion!! I will never go back to do business with them again! My co workers at the Blaine House couldnt believe how they did business and wont be going to do business there either!!

Good quality and fair price!

Awesome place staff are extremely friendly. And helpfulStress free environment

We bought our wedding rings at Kay’s and now their telling me it’s 2 weeks to get them welded together because they have to send them out. I just got married I DON’T want to go 2 weeks without my wedding rings. Kay’s Jewelers is horrible. Go somewhere else I wish I had now.

Going on 3 weeks for MY WEDDING BAND! Was quoted 2 but we were informed THEY BROKE IT while sizing it and now when we call were told It will be in tomorrow They have ruined this experience

Great service. Ask for Alysha she is excellent to work with when trying to find that special piece of jewelry.

Friendly, knowledgeable staff whose goal is to get you the best pieces that is within your budget

Hated it might be a flattering review and I usually do not write negative reviews but I have had it. On February 19th I went into the store and wanted the battery replaced in my Bulova watch. The salesperson truly struggled with it for over half an hour and there was a lot of banging when he was trying to remove the rear cover. Another associate finally helped and the battery was changed and I was on my way. The watch then stopped working. The second hand kept walking around but the time or date did not change. I then noticed scratches and sharp gouges. I brought it back on February 20th, complained and was told they would send it to Bulova for an oil and cleaning since it was all that was needed. I was told it would take 3 weeks. Well, today is March 25th, and I still do not have my watch. When I called last week I was told that yes, they just spoke to Bulova and I would have my watch this week. Really, the suspense is killing me. 5 weeks for a cleaning!!! All because their sales associate was incompetent and ruined my watch while changing the battery! I will never go back there again (after I receive my watch that is).

Always great service.

Great service, love kristina

Excellent customer service.