Went to Napleton INFINITI and had Daniel help me in service. Great service here, very welcoming. They communicated what was going to be done in detail(since it was my first car from INFINITI)COME SEE DANIEL!!!!

Jay and Kelton have been awesome through the whole car buying process!! They have both went above and beyond!! I will definitely come here for my next vehicle!!

Kelton McCasline in the service department is amazing! From my first encounter with him, he has provided me with excellent service. He goes above and beyond to ensure I receive quality service every time I stop by the service department. Thanks for all of your hard work and thank you for all you do!

Antonio/Kelton and the whole service department was wonderful...very friendly, courteous, professional customer service they made sure I was comfortable during my wait time.. ..I appreciate the southern hospitality.. Infinit of Augusta

I recently purchased a vehicle and the sales associate named Gigi assisted me, she was extremely kind and went above and beyond during the buying process by ordering me food while I awaited confirmation from my bank. I was 8months pregnant at the time, tired and nervous about making such a large purchase but Gigi was very patient and reassuring. Today i had my vehicle serviced and was assisted by Kelton who was also very helpful he went above with his customer service, asking if I needed anything periodically as I waited for my truck. Id recommend this dealership to anyone who expects good customer service.

Huge thanks to Noah at Infiniti Augusta he’s a pleasure to do business with. The entire staff was great, and I see a bright future for Noah. Thanks again!

Kelton was very courteous and professional. Services were scheduled and vehicle was taken care of in a timely manner.

I would like to thank the INFINITI of Augusta team for an amazing purchasing experience. There are two individuals I would like to specifically acknowledge. Kyle Baile did a fantastic job at answering all of my questions through emails over the course of about 4 months. He was patient and professional with me during my decision making process and for that I am so very grateful. Tony Cody delivered my new baby Q60 red sport (Quincy) to me on short notice in great spirits and took the time to go over everything either of us could possibly think of. I truly enjoyed learning from and speaking with him and he is greatly appreciated as well. The follow up text messages are awesome! I am 110% satisfied with my new car and the entire process from start to finish with INFINITI of Augusta. I will most definitely recommend them and will be back for any future purchases. Thank you guys so so so much! -Brittany

Antonio Satterwhite, my service advisor, was GREAT! He made the process painless!

Had great service today from Ms. Wanda. Very professional and she kept me informed on the status of my vehicle. Appreciate your excellent customer service! Thanks Wanda!

Took my car in for service and was informed the entire time my car was there. Have a few more things to do with my car but it has been a great pleasure. My advisor, Kelton, is excellent!!! Happy customer. Mrs. Norris

Infiniti of Augusta truly lives up to the brands image! From the minute you walk in the door to the minute you leave, they make you feel like your part of the Infiniti family. Wanda was my Service Concierge for this visit and she went above and beyond to accommodate my need for a quite space to work while I waited on my vehicle, she constantly kept me updated on the entire process. Thank you Infiniti for having Brand Ambassadors like Wanda.

Recently went in to have service done on my car and the service rep Kelton was very helpful! He made the experience very smooth and made sure to answer any questions as best as he could. I definitely will be back!

David Kirby was really patient and attentive to all my wants and needs. I traded my 2017 for a 2021 and got everything I wanted!! 10/10 highly recommend visiting him.

Just left infiniti it was great. Kelton was very helpful and informative.

Noah was very helpful and knowledgeable when I visited the dealership. Noah and the staff were very friendly and made purchasing my vehicle simple.

Wanda Rollins is excellent and offers wonderful customer service!

The service department was amazing. Especially Kelton he was super friendly and helped me figure out everything that was wrong. Definitely will keep bringing my car there.

Great customer service!! Service advisor, Service manager and posters were on top of things at 7:31 on Saturday morning. Comparable service prices and attention to detail was above board.

Mr.Antonio Satterwhite from service provided excellent service today. He was patience and very well informed. I will definitely be returning and recommending others

Antonio in service was a pleasure to work with. He was pleasant! He greeted me with a smile, and made sure my family and I had smooth experience. Will definitely be coming back to Infiniti in augusta. Thank you again Antonio!

I had a 1:30 appointment, to have an alignment test performed, on an alignment that I had done 09/09/2021. The service technician was very professional and friendly. I am not happy that I have to pay full price to get another alignment, but the service level, that I received, was phenomenal.

Thanks to Mrs.Wanda for her help very great

Kelton is professional. My experience was efficient and with quality! Highly recommend.

Kelton was great l! He provided excellent customer service during my service apportionment.

The staff was lovely I dealt with kelton mostly but the rest were great also

Great service and the people who work here are great! Ask Antonio how fast can run!

I just left the dealership and they were great. great service department and kelton was especially great

Thanks Wanda! Ms. Wanda was very helpful and attentive. She was kind and explained things and listened very well. This was also the best car loaner experience I’ve ever had! Me. Wanda made this experience as smooth and easy as possible!

I just bought a 2021 zl1 1le for 0$ down from a different dealer after I drove 8 hours to Napleton Infinity to buy the 2018 yall had after Antonio telling me the deal was done to find out it wasnt and completely wasted my time. Dont see you being in business in the next couple years. Eating peanuts at your desk and mumbling incredible unprofessional and tense work environment with a 900$ doc fee. You lost big time.

The service department was amazing, and they work fast! Kelton was a great help

Infiniti of augusta was great and professional. Kelton was a great service advisor sweet and informative

Wanda is a great service advisor, always friendly, helpful, makes sure I am satisfied and willing to go that extra mile for great service. Wonderful lady.

When I purchased my JX35 3 months ago, this rating would have been higher. Customer service was excellent and they was willing to get and find the answers for me. I already had my own financing so all I needed to do was sign the paperwork. I noticed an extended warranty wasnt offered but I still went through with the deal. There was an understanding since it was a Saturday that I needed to come back to get some things taken care of. A week went by and I didnt hear anything. I had to call and finally got an appointment 3 weeks later just to get there to be told that one of the services wasnt guaranteed after taking off from work. Then Im I told there is parts that need to be replaced because of age and mileage of the vehicle. When I asked was this issue known I was given the runaround that it was hard to say because I have already put mileage on the vehicle. What wasnt told to me is the part that need to be replaced has nothing to do with age but that it was taped up and tape has came off. Now I have canceled my basic care package that took over 2 weeks to cancel and require me to travel back to the dealership. Now it has been a month and I have not received my refund nor a phone call back. This is not me to be an upset customer or reviewer as I deal with the public on a daily basis. I have never been in this predicament and never would have imagined it from here. But as one viewer spoke the customer service is different when you cancel something. I just want my refund and get pass this experience as a learning lesson. Sabrina from Columbia

When I visited this location looking around for my dream vehicle, Mr. Donovan Stone approached me with a warm felt welcome and expressed to me that he was going to help me with that. Mr. Stone personality and demeanor as a sales agent went above and beyond average of any sales agent I have ever met before. Even though I did not purchase a vehicle that day he assured me that he will not stop looking for the vehicle of my dreams. For anyone reading my review, head over to Infiniti of Augusta and ask for Mr. Stone he is the one to make it happen with that amazing personality and determination.

The personnel here are so friendly and helpful! I recommend anyone looking for a luxury vehicle go check out Infinity of Augusta!

Excellent service Antonio was very helpful definitely coming back

Everyone go see James! He is absolutely fantastic. Caring, reasonable and HONEST is what everyone wants to find at a dealership and James covers it all with a fantastic personality to boot! So grateful for his help!

Went through the service department Kelton was my advisor. He was promt and informative and took care of all my needs . Great team .

While searching for a vehicle at Infiniti of Augusta I had the pleasure of working with Mr. Erick Valentine, Mr. Joseph Byrd and several other employees. Although, there were several issues that took place during another transaction their professionalism and courtesy to rectify the issue made my experience worthwhile. Thank you for a job well done!!

Very please with professional and prompt attention and response to my issue concerning my Q50.I was pleased with reprentative Keltons handling of my concerns.

SA Kelton was very nice and informative. Appreciate the excellent customer service

Awesome sales and service. Wanda is a customer service Rock Star,.

I made an emergency visit for service on my vehicle Wednesday. I didn’t have an appt, but they accommodated me into the schedule early that morning. The moment I walked in, I was greeted by a nice young man, Yoshe. Antonio was my service advisor and kept me updated periodically on my vehicle. Overall, I had a wonderful visit! Excellent staff! I highly recommend Napleton Infiniti of Augusta!

This branch had EXCELLENT customer service...Highly recommended....

In 2019 I came in and purchased a 2018 Infiniti Q50 and was extremely satisfied with my decision. Fast forward to May 2021 going in for an oil change and 💥 with the same sales representative Marquis Brown sold me my second 2021 Q60. Went in for service on yesterday and Kelton McCasline assisted with the process. He was an awesome service representative and I will definitely continue to support Infiniti of Augusta!

Ask for Mr. Donovan Stone, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows what he is talking about.

Kelton mcCasline was my advisor he was Awsome with my car he went beyond overboard and getting me the things I needed to make sure my car ran great. I love Infiniti of Agusta

Marquis was great. Truly an awesome salesman. I felt like he was really genuine and it made it much easier to shop around

Thank you again Tony, they didnt provide enough stars! You truly deserve a 10 star rating. My transaction was smoothly handled from start to finish!

Service was great Kelton was on point kept me undated on the process

Thank you DanielYou made this service experience easyI appreciate your professionalism and understanding of my needs

Great experiences and everyone was excellent especially kelton. woukd recommend to everyone

If you’re looking to purchase, this is the place to come. I had the privilege of working with Marquis and received exceptional service from start to finish. Entire process went smoothly and I left satisfied overall with my purchase!

Great customer service! If you go here ask for Mr Hernandez he is awesome! He will make sure you’re taking care of! I had an amazing experience with him!!

Marquis Brown was excellent helping me look at cars after my accident. His customer service and patience with me was exceptional . The Infiniti of Augusta location was exceedingly nice as well. Overall loved my experience at this establishment.

Searching for the perfect car is already stressful enough so having someone to make you feel comfortable and guide you through the process is a must. Marquis Brown was awesome I would definitely come back and refer a friend!

This dealership is always very welcoming and warm upon your arrival! Youre met with great energy and customer service. My preferred salesman is Mr. Donovan Stone! He really takes care of his customers!

Went for a routine maintenance. Kelton was amazing and the whole service team highly recommended

Donovan Stone is an exceptional host/salesman. He takes interest In the customers wants past a vehicle. This skill really allows him to pair them with the best automobile!

Daniel was very courteous and kept us informed on what was happening with the service. He offered us beverages and checked to see if we were comfortable or needed anything while we waited. This is one of the best customer oriented service representatives here that we have had in a long time.

Marquis Brown was very friendly and respectful. He allowed me time to browse the lot alone without being on my heels. Great place of business!

Thanks, Mrs. Wanda for always being professional. Quality service is consistently provided!

Daniel was very helpful in getting my car diagnosed and repaired quickly. He went above and beyond to help me look into Bluetooth audio issues when I picked up my car. The service went smoothly and my car is working great. Will use their service department again!

Gynett Simmons was very helpful and informative during my visit. She had the answers to all my questions and is all around an outstanding women. Because of her i was able to leave with an awesome new car. Trust me she is the women you wanna go to.

D. Stone is a force on the sales floor at Infiniti of Augusta! He will make sure the process goes smoothly for his customer. I will definitely recommend people to come see him! Not many car salesman go above and beyond, and for that I appreciate his service!

Thanks Daniel so much for your excellent service! I appreciate your professionalism and warmth. I’d definitely recommend Infiniti of Augusta for all of your service needs.

Excellent service as always. Wanda was extremely helpful and went over my repairs thoroughly.

Daniel is awesome! I had one of the best experiences and he made me so comfortable throughout the process. He is very professional, knowledgeable, and informative. My experience was so awesome thanks to him! Thanks Daniel.

I was extremely pleased with my service and the professionalism. This is my second time being assisted by Wanda and it was a pleasure. I have to add that my shuttle experience was amazing as well.

Contina McQueen was absolutely great to work with. She was very informative on my recently purchased vehicle. Communication was great she made sure all my needs were met. I highly recommend her for any car buying purchase. She will take great care of you.

I purchased a vehicle for my son from Infiniti of Augusta with the help of Mr. Donovan Stone about a month ago. Mr. Stone was by far the best salesman I have encountered in my life. His customer service skills along with the patience he had with me and my specific requests did not go unnoticed. He is truly an asset to the dealership. I have and plan to continue to recommend Mr. Stone from Infiniti of Augusta to all my friends and family members who are searching for a new vehicle.

James Hernandez offered GREAT service today. He kept me informed on every action that was being done. Thanks James.

I always have a great experience here. Everyone is very helpful and friendly. The Infiniti of Augusta team feel like family!

Kelton and the whole service department was awesome

Thank you Mrs. Wanda for your Professionalism, and Awesome Customer Service.

Marquis is one of these brightest reps I’ve met. He presents a calm demeanor which makes conversation easy. Definitely a solid asset to the Infiniti brand.

For almost three years I have had my car serviced by Infiniti. The service has been fair. However, in my previous experience at Infiniti of Augusta it has been pleasant and satisfactory. In my past two appointments that I have had my car serviced, Wanda Rollins has presented a standard of professionalism that represents Infiniti well. Any corrections or problem with my vehicle she has been courteous, thoughtful, and punctual in Informing what is happening with my vehicle. She has met all points of professionalism. Thanks Infiniti for your service and your employee Wanda Rollins and the mechanics who have work hard to produce such great work.

Thanks, Wanda ! Great Service & help!

Daniel P. @Infiniti in Augusta provided excellent, top notch service! Fast and efficient process, and save me money!

Thanks Wanda for an excellent job. Truly appreciate your service, very professional.

Errick Valentine was AMAZING! He was very informative on what to be expected and kept my needs in mind the entire process. The overall experience was great!

Just got home from one of the easiest, hassle free car buying experiences I have ever had. My wife and I were basically just exploring around, toying with the idea of taking in two of our vehicles and getting one that would meet all our needs. Donovan Stone and one of his managers looked over our trades, and were willing to give us what we wanted (we were realistic, so not any crazy demands or anything). Unfortunately they didnt have what we were looking for, but they then went out of their way and found it. After a little negotiating, here we are in our new (new to us) vehicle! I have bought probably over a dozen vehicles, through several dealerships all over the world (retired military), and this was the best experience. No games, no low-balling, etc. So again, special thanks to Donovan Stone and Joseph Huber for helping us out and making it a pretty easy experience!

Whole staff has great customer service

Gynett Simmons was awesome when we visited the lot! She was very friendly, knowledgeable and patient with us through all of our questions. Ask for her when you visit!

Overall just really above and beyond and great service. We took our Infiniti to them for service. They were so kind, helpful, comfortable, & the communication was awesome. While we waited for our car they checked on us a few times and gave us updates on what was going on with our car. They checked all our boxes.We have found the place to bring our SUV for maintenance and service from now on.

Marquis Brown was excellent helping me look for cars. He is a great asset to Infiniti of Augusta. Very professional with amazing customer service.

Upon arrival at the dealership, I was greeted by Miss Cantina McQueen. She was very knowledgeable and socially helpful. She help by showing me the car I was looking for. The sales person was very nice and made me feel comfortable with buying a car.

Just purchased a vehicle here from out of state, via a couple emails and phone calls and it was one of the easiest streamline processes Ive had in recent memory. You feel the genuine kindness, professionalism and urgency that gives you the feeling that your their top priority. I highly recommend visiting this location with this staff on hand. They also 100% coordinated the transport of this vehicle to me so i didnt have any extra work to do getting the vehicle delivered, well within a reasonable timeframe. Once again HIGHLY RECOMMEND!!

Great experience buying my first car! Thanks Marlo and Wanda!

From the moment I walked on the lot, I was greeted by Tony Cody who took the time to show me what was available on the lot for my budget. When I called back 2 days later about purchasing a vehicle, he had everything in place for a seamless purchase experience. Everyone at the dealership was very friendly but Tony went out of his way to extend profession courtesies and I appreciate all of his hard work.

Daniel is one of the best and most knowledgeable service advisors I have ever met. I never had to worry about leaving my vehicle in his hands because he sounds like hes been doing this for a long time! Very professional experience. I will definitely keep coming back!

I received excellent service at Infiniti of Augusta. I had the pleasure of working with Donovan. He was very professional and patient with me. If you’re looking to purchase, look no further. Infiniti is where it’s at! Don’t forget to ask for Donovan. He will take good care of you!

I wanted to give a big thank you to Kyle Bailey and the amazing job you did in helping me find my dream vehicle. Thanks for easing all my concerns and questions while remaining patient. From beginning to end Kyle, Rick and the entire team at Infiniti of Augusta were professional, courteous and respectfully. I highly appreciated it and recommend you choose Infiniti of Augusta first your next vehicle.

Youd think these people are debt collectors with how many times theyve called in the last 2 years. Ive told three different individuals that Im no longer interested in a vehicle and they just keep calling. Lose my number and Ill give you more stars.

Thank you to James for helping me with all my car questions. I truly appreciate it.

Great service antonio is fantastic

Daniel was awesome from the start of my visit- including making the appointment- to the end of the visit. He was so genuine and caring. Daniel is an asset to Infiniti!

James Hernandez is an excellent service advisor every time I need my vehicle service he takes care of it. He is very knowledgeable and his customer service skills is great. Thank you James

Contina is an awesome Saleswoman who knows her vehicles and can perfectly match them to her customers. I recommend her to anyone looking to purchase a vehicle. Great customer service, personality and very stylish as well.