The reps at this store are amazing. They are knowledgeable and show deep care for their customers! If you need anything they have your back, and an experience not just after a purchase you made but the backup and support you need after you purchase as well.They have so many deals! It’s exciting to actually walk into a store feeling welcomed and appreciated.Very rewarding and warm experienceThanks!

Best Verizon customer service support I’ve experienced! Zev really helped to explain everything so well and did an outstanding job! Will be back for more new phones! Even though this is not closet location it’s worth the drive!

I got a phone upgrade yesterday morning and the man was helpful and friendly, his attitude was one I havent seen from an employee in a while and I felt he deserved a good review.

Jazmin was very patient listening to my problems and fixing them. Shes very knowledgeable about the new phones.

Zev provided great customer service. I have really never seen such dedication to customer. He was trying to resolve my issue with Apple literally two hours and he made it at the end. Thanks Zev

I had an emergency phone situation. My phone was glitching out terribly, opening random apps that I wasnt clicking on, and going in the wrong direction fast. My phone hasnt been backing up in about 3 years and I was panicking.Brock to the rescue! He was super personable, accommodating, and stayed after his shift was over to help me. Well over his shift was over and had a positive attitude doing so. My impression was that he had been working there for years and he mentioned it was his first month. Given his knowledge about the process of doing all things phones and his expertise in the various models and information I was impressed.Brock truly went above and beyond to help me when he certainly did not have to. I am more than grateful for all of his help. The guy couldnt have had a better attitude despite staying well after his shift ended.Honorable mention to Jazmin for assisting as well. She also stayed after her shift to assist.Thank you to the two wonderful employees that worked their miracles to make things work.On a side note, my phone was having too many issues to properly backup so Brock gave me his card and offered to give assistance the next day. He even offered to call me if I didnt reach out to him by midday.I couldnt have asked for any better service from this Verizon location. Not all Verizons are created equal and the Verizon - Wireless Zone is top notch!I will definitely be going back and referring friends and family to this location and theyve created a loyal customer with their rarely found stellar service.A million thank yous!Rob

I was at this Verizon’s store today. One of the staff named “Brock” helped me figuring out my billing statement and explained my current account plan. Recommended the store very much. He’s very professional and attentive to my questions and needs. Thank you for your great customer service.

Very friendly and helpful.

Best experience Ive ever had at a Verizon store. The manager was extremely knowledgeable and made me feel very welcome.

Always helpful.

The representative was friendly and helpful. She explained how to transfer my down loaded music from my phone to my car radio in a manner that was easily understood.

I went in today for a new phone and Bobby was extremely helpful. There was a couple of people that came in while he was helping me and he balanced himself well between customers. He has great customer service. Very polite man. Thanks again for the help Bobby!!

This store is great! Not only is it close to my house, the hours are very accommodating to my crazy schedule. Jazmin and Susie really know their stuff here and will help with any questions you have with your phone or tablet. I have come to them many times even with email questions or help resetting a password and they never cease to amaze me. They offer a full line of accessories for any any phone and will gladly answer any questions. Keep up the great work girls, you rock!!!!!

What a place! The Verizon Wireless Store in Aurora is so helpful! They helped my wife and I set up our service and made sure we knew exactly what we were signing up for. It is rare to find people as knowledgeable as the staff at this Verizon Wireless location. I will be coming back here for all my Verizon needs!

Absolutely the best Verizon store Ive ever been to. All the sales reps were extremely knowledgeable and were able to assist me with all my questions and concerns. I would highly recommend this store over any other Verizon stores in the area; plus they are locally owned so by shopping with them you are supporting a small business. AMAZING!!!

This is a great Verizon location! Bobby is so personable and professional. I came in to this location looking to upgrade my iPhone and Bobby was so helpful and knowledgeable of the products! Will def be coming back here

My husband and I needed to both leave our family plans, which were on two different providers, and create a plan with just the two of us while keeping our same numbers. Sherif was EXTREMELY kind and patient during this process, working through what information we needed and chatting while we waited for things to go through on Verizons end. He understood the urgency of our request and made sure that everything was resolved accurately. Would definitely recommend!

Excellent customer service! Best Verizon wireless store I have been in by far. I have a few closer stores by my house, but travel further just to get their service. The workers are very knowledgeable and have helped out with every situation I have had before.

I stopped by to ask a couple questions since I keep hearing great things about Verizon and I was not disappointed. Julian and his staff made the whole process so easy and simple. I found my mobile experts!!!

Abdul was very helpful, I was originally dealing with a corporate store that did not seem to care. He actually took his time out and made sure I left the store feeling confident about my ability to work my smart phone. I would DEFINITELY recommend this store to others.

Really helpful. Julian is a super nice store manager. He has a good team here.

I had a phone issue so I stopped in to ask for an assist. The fellows there were very helpful and took the time to answer my questions and help me get back on track, plus I was able to pick up a needed accessory that happened to be on sale. Bonus!

I have had 3 different experiences at this store 1 of them being good. I have had different problems. The first time I was here the gentleman explained clear and concisely why he could or could not do anything. since then my explanations of why I couldnt do something or why my phone or bill was doing one thing or another has been thats the way it is. both times not having my issues resolved. one of those times I walked in with both employees nearly asleep on the counter. unprofessionaland and untrained has been my experience here.

Everyone was very sweet and helpful. Suzana helped me get my iPhone X and I love it! Would highly recommend.

Was looking to buy a phone Went to countless dealers and no one can explain the benefits Julian S help me out to the full list explain the difference between phones and plans he just gained a new customer

Today was the last time I will waste my time going to this store. No matter what the reason, they cant do anything I ask. This time happened to be that I simply needed my new phone I received in the mail activated and my contacts transferred over. Ive had this done many times at other locations no problem so I figured these people could handle it. Turns out they could for once finally do something I requested, but for a $15 fee?! Then I was lied to by the girl when she said, every Verizon store charges that fee. Of course I called a different Verizon store and the guy said no way. The guy I spoke with also told me how to just do it myself without even having to come in to the store. It took me minutes to switch my phones out on my own thanks to the people at the Verizon store in Naperville. Do not go to this location, they either are unable to do something, dont know how to do something, or will try to rip you off.

Just bought a new I phone here and I was very happy with the service. Jenn was very friendly and even sent me a personalized thank you card a week later.

I would give them 10 stars if I could. They have helped me so much when my phone wouldnt charge and I needed a replacement. Customer service is their number one priority and they go above and beyond and far exceeded my expectations! I will be a customer for life with them!

I always receive outstanding and prompt customer service! They help to answer any questions I may have. I would highly recommend this Verizon Wireless location to anyone!

I knew exactly what I wanted and Dave Smith provided answers to any questions I had. My family has been going to this store since it opened and everyone has been helpful. I will keep using them.

Excellent service. This location also has the widest and most unique selection of high quality cases for all phone types.

I purchased a phone on line and needed a SIM card. Have been a Verizon customer for 14 years. Stopped by this store, which is a franchise, not corporate and was charged $20 for the card. I later realized that a corporate store provided this card FOR FREE! I called the franchise back to inquire and was told that they had to pay for this product and passed the cost on to the customer. Then I found out they were making a 100% profit on this transaction. Lesson...franchises are allowed to charge any fee for any product. MAKE SURE YOU CHECK OUT CORPORATE STORES FIRST!

The sales team was very helpful and knowledgeable, will definitely be coming back!

Bought a phone from here today...Szymon is awesome, hes hilarious and really nice. definitely go to this place!

Awesome customer service! Very happy.

This store is FANTASTIC! Very personable employees. Jenn sold me my iPhone 6 and she was amazing. This past weekend Szymon Bilotas took care of my parents who were very nervous to get their first iPhone. He helped them with all questions, he was patient, and he organized all the information they would need in their pamphlet. They walked out feeling confident and knowing that they could go back to Szymon personally with any and all questions they had. He truly understood their hesitation and he was amazing with them! He is personable and understanding! THANK YOU to this store once again for fantastic customer service.

Thank you for all your hard work Mirza, Susana and Jazmine!

I have been a Verizon customer for over 10 years, and have always been satisfied with their customer service and products. I made a fatal error and went to this independent verizon store when my phone broke. The store was completely empty which i can now understand why. I walked in and Szymon was just sitting there, he didnt even bother to get up and greet me as every other store employee has done in every other Verizon I have been to. Since I was not due for an upgrade yet he told me in no uncertain terms that my ONLY option was to buy a phone at the full price of $600 and up, buy a refurbished 4 year old phone for $200 that he said was not under any warranty and was not insurable, BUT, he would LET me plug it in to see if it worked, or wait a few months for my upgrade.I was pretty shocked at his condescending attitude and said that those are not the options I have had anywhere else. But this is after all an independent non corporate franchise so apparently they write their own rules and if they want to treat customers like this...they will. In fact I just came back to edit this review after hearing from quite a few other victims of this very person in this store. He is apparently ALWAYS condescending to everyone over the age of 45, to anyone under 21, and to anyone that challenges his just made up rules.I asked again if that was it, my only option and as cocky and rude as any person could be he saidyeah, this IS IT, you have no options.I walked out shaking because I was so angry at what a creep this guy was and went right to Best Buy in Geneva on Randall road. I was greeted by the nicest guys and Spencer was the one that ended up helping me. He was professional, polite, and apologized to me for the horrible experience I had at Verizon with Simple Simon even though he had nothing to do with it! Wow, night & day service. Spencer was so helpful and went through my REAL options with me. I left there completely satisfied, and problem solved. No hassle, no rudeness, no overpriced used phone...apparently I had options just as I thought.Thankfully with social media I am able to let other people know NOT to go through the total disrespect, rudeness, and outright condescending attitude that myself and many others had experienced, and get ripped off on top of it. Go to Best Buy, or Verizon on Randall Road, or find any other Verizon and save yourself quite a bit of money, time and dignity. WORST Shop EVER!

Great customer service! Ask for Waseem, he helped me with getting a new phone, transferring all my information, and setting up my Bluetooth devices.

This is the worst place in the world to get anything. They cheat every customer and overcharge you. The prices of their phones in store are different than the Verizon Wireless website. They wont help you unless it makes them money. Dont go there ever. They will take advantage of you. They do it all with a smile. This is coming from recent employee of the company. Munir Khalaf and Waseem Khalaf are the biggest crooks I have ever seen. Avoid this place at all costs.

Excellent service. Very knowlagble and friendly staff.

The sales team here was very knowledgeable, great Verizon service!

Excellent personnel, great service and customer care. Will go there for all my cell phone needs

My mother went to this location and purchased a phone, since she is elderly and needs a phone for her daily needs and in case of emergency. A sales person named Simon helped her, and sold her into a phone that she cannot understand how to operate, and wants to charge her $150 to exchange a phone that was free with a contract. I attempted to speak with a manager about this, and how she was put on a unlimited plan, when she never even uses 100 mins a month. The store owner was just as un-helpful. This guy was rude, and I would never suggest going to this location. Turns out they are NOT EVEN A REAL VERIZON. (there is one in Batavia, right down the road on randall) They are rude, and will scam you for every dime. Protect yourself, choose another location.

Waseem was great will def recommend to my friends

Always a pleasure to do business at this lication!

Great store with beautiful customer service!

Quick and easy to get a phone.

Great customer service, Thanks guys :)

Great service and deals

Good service

Too many issues with returns, service and being mislead. Corporate stores are the way to go.

Excellent customer service!!