Delivery to wrong address even after calling them for a hold or reroute. FedEx poor customer service from start to finish fot medical supplies. Called them on 10/25 and they said package would be held at FedEx location near me. Package wasnt held and delivered to my old address. After calling FedEx they had no reason why the package wasnt rerouted, no willingness to help resolve problem and after getting connected to a supervisor after 30 min wait the old customer service drop call scenario. Just poor customer service. Im better off receiving packages my a turtle going toward.....

I’ve always been helped at this location where my packages go. I called today because a package I was supposed to get Friday/Saturday now said it was supposed to get here Monday. Not a huge deal but I did pay more money to get it before Monday. I saw my package got to this location on a Thursday (a day or two before scheduled delivery). Called and asked to see if I can just pick it up which was the new plan. I got a call back from Debbie at this location saying if I can hold tight from picking it up because they had to locate it and not to come by unless she called me saying they had located it. No problem. A few hours later FedEx comes by and YESSSS my package got delivered! Not only did I not have to pick it up, but it came early. I have to shout out Debbie and think she had something to do with it! I know their jobs are not always easy and having to deal with customers and whatnot but thank you so much. I hope you see this and know I give you all the credit. Great customer service from here.

Driver too lazy to come up the stairs so left package next to sidewalk where anybody could have taken it. Townhome on west side of Aurora, IL Saturday 10/2/21

The delivery guy doesn’t even try to deliver. He just stops and slaps a note on the door and leaves. Why? Hope he is okay mentally and doesn’t hate his job. 🥲

Really upset that my package was delivered to the wrong address ! It’s an apartment complex, checked around my building, husband drive around to look and see if it ended up in another building. He finally located it and it was way off from my address .The only saving grace was that the customer service person was really awesome. Maybe the drivers need to actually READ the address of the building or call the customer if in doubt .

Very poor service, and employees who are improperly trained. We had a FedEx pick up scheduled that had to be rescheduled because of an error by FedEd. At the time of pickup from our residence, the FedEx employee came unprepared- no label/ticket/receipt or knowledge of the pickup process- and was UNABLE to pick up our item. This was a pickup we had been waiting 1.5 weeks for. He also advised us that the pickup would be rescheduled for the following day, a Sunday, and provided us with what was supposed to be the direct phone number to the manager of this FedEx location.On Sunday and no word from FedEx, we called the number he provided and it actually was an automated system for FedEx, not even this particular location. AND FedEx is closed on Sunday, so we are not anticipating a “scheduled pickup” like he informed us. We will never be using FedEx again.

I would have given a ZERO if available. I went to this store to drop off my 2 packages. One of the box had a missing tape on the bottom side. Lady over there was so rude (Both in tone and showing courtesy ). She said you must buy the tape for 3$(So small and would not cost more than 50cents). I said I would rather get it retaped and bring back. I handed over the 2nd box. She simply scanned and took it away. Did not ask me if I need a receipt. I asked for my receipt and she said she did not ring it. Without even making an effort to print it again. It was so disrespectful.

If you absolutely positively have to be shipped overnight or during the week, go see the feds.

Do you guys even knock? There is no reason I have to drive all the way to Aurora to pick my package up when I’ve been home all day! Zero stars!!!

Worst customer service at this location. The lady with purple glasses answered very rudely. The packages had same tracking number and she was like it shouldn’t have it. They tried to deliver and no one left note or called.

If I could give a zero I would terrible customer service talked to two different people got two different answers on signature required, asked them to come after 3 then they come at 230Then 1030 they wouldn’t leave package at there own store that’s 1/8 of a mile from my house and now having to drive 2 hrs round trip to get my own package, they are absolutely useless

Man was rude. I did not know that they didnt take at&t equipment, I have not been there in many years. I walked in with the equipment in my hands ready to return it and in front of everyone there he said I dont take att equipment it was the way that he said it while others watched including my son. I wont be back. I went to the one in Naperville on 59 they were very pleasant.

The FEDEX driver does not knock! I was waiting on the door all day, no knock, and I get a notification a failed delivery attempt was made. not even a door tag was on?Ive never seen anything like this. ABOSOLUTELY HORRIBLEwhat shouldve been a 2 day delivery now is taking more than 7 days.

Great staff. Very helpful.

Said they delivered my package, yet no one ever showed up. Called and took half an hour to put me in touch with an actual person, then when I finally talked to someone they couldnt even give me an answer other than it was delivered and Ill put in a ticket. Now my important papers that were supposed to be overnighted are in limbo or lost.

They never deliver the package to the home - they just update the status saying that they attempted delivery - customers have to go the FedEx center to pick up their package

What should of been a 2 day delivery is now 7 days and counting. My package has just been sitting at AURORA, IL shipping center . Should of received my package on Feb. 15, 2021, it is now Feb. 22, 2021 and nothing. Website hasnt updated once sense shipment information has been sent to FedEX on Feb. 15, 2021, called their 800# and was told there are a lot of packages waiting to be delivered, and my choices were, 1) I could just wait longer for my package or 2) pay to have it flown to my nearest public airport, Not helpful. No real answers given. Tried to find the phone number for the shipping center in AURORA, IL to find out what in the world is going on for it to take 7+ how many other days to get my package one state over but they only have the 800# with people who have no realistic answers to give other than wait or pay to have if flown to to. VERY DISAPOINTING

Awful. Ordered a TV online on 11/5 with FedEx Overnight shipping. On 11/6, at 6:33am, the tracking number showed the item was sitting at the Aurora IL FedEx facility. But, it was not delivered on 11/6 as promised. In fact, the tracking info showed it hadnt moved at all that day from the Aurora facility. I called FedEx Customer Service to ask why. All they could tell me is that it is still in the container at the Aurora facility without telling me why and that it would now be delivered on 11/9 (four days after my purchase with overnight delivery). I told them I already knew that but wanted to know WHY it wasnt delivered on 11/6. No response. This is unacceptable. They had it the morning of 11/6 and it just sat there for three more days.

Crowded, no social distancing availability, clerk unwelcoming and told me I had to buy their packing. I said why they are are already packaged. He said well they are all open, I said cant you tape them for me. He said you can buy a roll of tape! I walked out w/o even responding to his rudeness! UPS is so much better, they dont treat their customers that way and has never tried to charge me for a strip of tape!

Useless. Overnight delivery, the driver delivered one package and marked the other one as missed delivery. Same driver same truck.

Just use UPS or USPS and save yourself the trouble. I drove 30 minutes to get my package from this location and arrived 30 minutes after they said it would be here just for them to tell me its not here and I can either drive another hour round trip, or come back tomorrow because it wont be here before they close. I understand theres a pandemic, but when you consistently suck you cant even use that as an excuse.

Driver drove by my house put my package as delivered and its not even here. Customer service wont help me

Very helpful and great folks.

Good service

Great place to ship and receive but some of the employees attitudes are a little harsh but other than that great place

Excellent experience

No issues! Staff was friendly

Waited for someone to come out to help me for over 10 min. Yelled hello several times, even heard an employee tell other that someone is waiting. Ridiculous

Great place friendly staff

Great center for FedEx. I have always been able to get in and out within a few minutes if I need service at the counter and if Im just doing a drop off then less than 30 seconds. I would recommend this sure of you are in need of their services. They are competent and helpful at this location and of course very speedy. A+

They dont take returns.

I had something that I need to get dropped off and what to know the schedule

My package has not been delivered for the third time. Package was transferred out of my state a couple of times. Is now sitting in my local fedex warehouse for a week & nobody can tell me more than what I see on my own computer screen. Tried to politely ask for a manager & got hung up on!

I wish I didnt have to give them any stars. Bill aft the front counter is extremely rude and disrespectful. He showed extremely poor customer service. When I saw my package I brought it closer to me just to make sure it was mine. He made the effort to stop paying attention to the customer in front of him and to come over and snatch away my package from my hands. He didnt speak to me and didnt look me in the eye. I calmly said that is my package and he responded that he didnt care. He told me in a rude voice that I cant have it because there are procedures to go through. In the end all he needed was a signature, but he couldnt be bothered to explain that nicely. I will never work with FedEx again personally! Bill is at 500 Commerce in Naperville, IL... BEWARE and be prepared!

If I was able to select a negative star I would!The drivers out of this location are the worst!Note to drivers: please just dont assume we are closed! There are reasons why we pay for next day priority!Do the job you are getting paid to do!I understand its back breaking work at times, but at the end of the day you are getting paid.When you dont deliver a packed at its scheduled time to a business you interrupts the business for the day!I have gotten in trouble many time over drivers not delivering packages to out business.PLEASE DO YOUR JOB! If you dont want to do your job quit so someone else can come in and do it the right way!

Friendly staff. Always helpful!! Keep up the great work!!

So lucky to have this shipping center so close to my office. Very convenient to stop in and over-night documents to lenders and attorneys. I use this location like the post office except I know my packages will arrive on time.

They rock. Delivery service ever!!

FedEx has truly stooped to an all time low! The drivers doe no knock, ring bell, and often dont even leave a note. there is just a delivery exception even when someone is sitting there to accept the package. The Pony Express would be more reliable! At least they would knock to get water for the horse. FedEx Sucks!!

My husband always goes to print his designs on a large print. Good service and staff

Faster than told on delivery and uncrushed box. My animals arrived safely!!!

The customer service lady was very nice, I was in and out.

Very easy to deal with. Great service! My company drops off packages at least once a day.

Computer was down when I went there.

Great customer service

The associate was very helpful, what I dont understand is why they dont do what they said they will, if they leave a note w instructions, you follow them but they dont and make you take a 35 min trip to their facility because the driver dowsnt do what he leaves. Notes he will .

Bad communication. They keep people in the same house on their alert list so I get alerts for my girlfriends packages. Annoying

Awful. I’ve asked several times for my packages to be left in the designated mail room and yet they continue to leave them at front door for someone to steal.

It was okay, but the staff wasnt so nice, I mean I understand that they could be tired but the guy didnt even listen to us properly.

The Fedex delivery men should be ashamed. My shipment was supposed to be delivered today, but the delivery man, rather than check if anyone was home (there was, we just didnt get to the door right away) by knocking or ringing the doorbell, simply stuck a tag in the door and left. If someone didnt see or hear the truck, they wouldnt have even known a delivery was attempted. When trying to contact the center, I was stuck with an automated system that had limited options.I am pressed for time on this delivery, and am extremely displeased by this amateurish behavior.

Very helpful. Staff knows what they are doing.

The details arent important and things happen, but how you take care of the problems when they arrive is what sets you apart. Thank you for addressing the problems.

Supposed to get my IPhone 7 in through FedEx and left 3 door tags in 3 days, when I was home all 3 of those days, its like they are purposly trying to not give me my new phone. They never knocked on the door or rang the doorbell, now I have to pick it up from the store because they are idiots and cant deliver the right way.

Friendly staff.

Other customers were lucky enough to get a note on the door saying they didnt even really bother trying to deliver the package when they customer was home. I did not get a knock, call OR a note! I just got to spend my ENTIRE DAY trying to contact FedEx CS to get my package which I paid a lot of money to be sent next day. No tag, no resolution and I dont have another full day to wait for someone to lie about trying to deliver. The FEDEX CSR has even tried calling this hub several times today and guess what--no answers!Its great getting the chance to pay for overnight saturday delivery then having to wait anyway, right?

Lady was willing to look up my package without the FedEx sticker

The employees here are usually very friendly and attentive unlike some of the other locations Ive been to. The printing prices seem to be a bit cheaper then most UPS stores and they dont make you buy a roll of tape unlike USPS in Aurora.

Greeted by a smiling employee, in and out in about 5 seconds. Great place.

Today, March 19, at 12:00pm in downtown Aurora, at the Wabaunsee Community College had a driver pull in the private drive for the college and since Utility work is being done it is one lane, he pulled in, dropped off his package then drove straight at my car and started screaming and throwing his hands around because I could not move. There was cars behind me, so I could not just back up, finally the cars behind me backed up, so I started backing up and when he finally started past me he was hurling obscenities out his window at me. Your drivers suck! And certainly need to be evaluated!

Easy! Fast service for when I’m not home and can pickup packages easily.

Terrible. For two days in a row, i have sat upstairs WAITING for my package and there wasnt any knocks, door bell, no nothing. They just left a note on my door for two days in a row. So i called customer service and they said leave the note on your door, so that way it says the driver isnt liable if something happens to the package, if they leave it and guess what. THEY LEFT ANOTHER NOTE WITHOUT KNOCKING OR RINGING THE DOORBELL. SO now i have to drive an hour+ to get my package all because the drivers are too lazy to ring the doorbell or even knock.

But difficult the entrance to the store over large facility. Staff is responsive and you will be in and out by max 5mins

Quick and easy package dropoff.

The staff here is very friendly. Every time I have been here has been a pleasant experience.

Excellent, friendly service. Important overnight package arrived on time. Thank you!!!

CLOSE TOO EARLY for my shipping needs !

Very polite staff. Extremely helpful and knowledgeable

I stayed home all day waiting for my package. When they came they didnt even bother to ring my doorbell so I can pick it up my order. They just put the paper on my door saying that they missed me.

Efficent, professional,timely

Driver pulled up to deliver a package stood in truck and scanned it then drove off and said I wasnt available to receive it even though I was standing in my yard. Customer service did nothing to help.

The lady was very helpful and friendly

They always get you on the tape when shipping something

Lazy and worthless! Complained about driver from this location over 30 times! What does it take to get something done right!

Dont go for agent. Go directly here for optimum price

This is crazy they dont even knock or ring the doorbell and my note on the door clearly says please knock hard this is their second attempt this dont make any sense at all bad service I recommend that everyone should use ups because at least they know how to follow simple directions like please knock on door ugh.....feeling irritated!!!!

Worst delivery company ever; attempted delivery at 9:27am and I called them seven times throughout the day for them to tell me they were unable to redeliver the package because they were closing at 5pm.Not once in that 8 hour period did they attempt a redelivery; an absolute disgrace to customer service and delivery service everywhere.

Coming in with an usual request I was treated to the resourcefulness of an employee here, which made me feel important to the company and to her as a customer. Thanks for being there when I needed it.

They even dont trying to use door bell. just leaving notice on door. Online second delivery preplaned next day 8:00PM. but attempted 11:35AM and again just notice on the door. Was in office. No help assistance just: please go online and change delivery options by your self. Online with mystical errors, address cant be proved, bla bla, reached maximum number of attempts to change delivery options, please try after 24 hours and so.. Maaaaaaaad.

Helped me ship an awkward size package with no problems. Fast service.

Quick easy and very helpful staff

The 8:30 drop off time is a life saver.

Employees are always willing to help.

Nice place, excellent job

Horrible experience. Communication is horrible. Delivery is horrible, left specific instructions for the delivery guy and they did what they wanted to do. Im gonna file the biggest complaint!!!

Great customer service

Fast service and great customer service as well

They had my package... but could not give it to me as it could only be given to someone at my home address (per the vendor), but tried delivery 3 days in a row while I was out of town on a family emergency, so refuses to deliver again. Wouldnt even let me pay the shipping rate again to get it delivered again.After 3 days on the phone with both companies things got sorted out.

Hard to find, but great service.⭐⭐⭐⭐

Thats me in the white shirt

Well stocked and staff was helpful

Friendly service.

Service is quick, but the staff always look unhappy.

Loved working here....

Nice people

Friendly staff efficient

Quick courteous service

Just terrible customer service.

Very Friendly and efficient

Great service

Staff is very rude