Notified that technician was on his way. He arrived shortly thereafter. Very courteous. As he worked informed me when there would be sound from the system. Completed the upgrade. Answered my questions.

Had issue with my lock not working. They swiftly came out and fixed my lock as fast as possible.

Very professional and helpful with all the work. Informed us step by step what was going on and how he was fixing our issues.. he was a big help setting up our system.

A technician arrived this morning at the exact time that had been set up. We received a text as well as a phone call alerting us he was on his way.Kennard was very professional, polite, and efficient in changing out two defective thermostats. He was able to quickly walk me through setting up the new thermostats on my phone. Very pleased with his service today and with this company. I would highly recommend them!

Door bell was not working Properly but the technician You sent out did a very good job fixing the door bell 🔔 very nice guy!!

Matt was there on time and reset my system without any interference from me. The doorbell camera works great now.

Very pleasant experience. The sales person made time for us on a last minute basis because we just moved. The technician was very knowledgeable and patient with all of our questions.

I’ve used Alert 360 for 6 years and have always been happy with their service (over the phone and technicians) and response rates for calls or false alarms are always really fast. Not sure if this is because I am grandfathered in from when they were Builders Security Group, but I am not on a contract.Today I had a technician (Steve you’re awesome!) come out to help me with the smoke detector. When he was done he asked where to put the ladder back and I let him know to just leave it there because I had to change the air filter and he kindly even offered to change it for me; talk about going above and beyond! He even checked my door sensor magnets (which were getting stuck due to weather/expansion) and replaced them for me. Thanks Steve!

Steve was able to upgrade system to 4g. Very professional and helpful with setting up our system.

My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was extremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! Were so excited that we finally have a security system that addressed all of our concerns and needs.

I have been less than pleased with the service received and the product (specifically the video doorbell). The video doorbell I received has not functioned properly from day one of the install. The technician has been out two after the initial install to try and get it to work properly and it still does not work properly. I got some push back from my sales rep when I found out that a new model door bell was available via special order and I will wait to see if they actually follow through.

Steve was very nice and accommodating but frustrated by “the system.” I gather this is a new system. Can’t my current one just be upgraded?

Tech Support was called due to front door not showing correct lock status on my phone, plus we had a window-open status when all the windows were actually closed and locked. Tech arrived on time and was prepared to investigate and resolve the reported problems.He was very polite and worked methodically thru the possible reasons for the problems. Found painters tape obstructing one of the window magnets. Problem solved. Also, he determined that the front door lock was not getting sufficient signal connection with the master panel. Installed a signal repeater at the appropriate location, and then, after much testing and adjustmrnt, the front door lock was functioning properly and the correct indication was showing on my phone.He stayed at it until all solutions were complete.I am pleased and satisfied.🧲

Great Service, great price. Fast and convenient. Service guy named Steve came out and moved system, fast and friendly. Thank you.

The technician that came out to our residence twice was very professional, friendly, polite, and knowledgeable of his job. He provided great service.

Do yourself a favor and stay away from this company. I should have trusted my gut from the beginning. The installation process was horrible, the gentleman was at my house til about midnight trying to figure out what he messed up with our AC when we first moved into our new home. He was trying to install a smart thermometer but it seems to have outsmarted him so we opted out of that part. The house already had 2 touch pads and sensors on the doors and windows from the previous owner so there wasnt much that needed to be done. Finally, hes done and we can get some rest after a long day....wrong, the alarm went off on 3 different occasions in the middle of the night. Called them the next day to fix the issue and they sent the same installer back out. Well this happened for about a week straight until they finally got it fixed and we were almost delerious from lack of sleep just waiting for the alarm to go off.From there, we did keep the system for 2 years and it seemed to work ok.We moved homes and considered bringing the security system with us but had a horrible experience with a sales rep named Julie Bunch. She had no idea what she was talking about and went back and forth on pricing compared to what I was already paying and basically was only trying to increase her commissions from what I could tell. When I asked her to send me the break down of what I was currently paying compared to what she was trying to charge me, she stopped responding for over a week. I called her and she pretty much treated me like garbage so I decided to end this horrible experience.I then reached out to a billing supervisor who I believe was named Lolita and she was extremely nice but informed me we could not terminate entirely but she would take 4 months off my contract to assist with the situation. Well, I should have gotten that in writing because with those 4 months discounted they should have stopped charging me last month. I got charged again today so I reached out to billing and got transferred to Sofie who pretty much called me a liar and said there was no way to transfer me to Lolita so we can get her side of things. I offered her the chance to at least discount these last two months and she told me to kick rocks.Dont waste your time with this company. Do the smart thing and go with a non-contract company like COVE or SIMPLI SAFE they will do you so much better. I have now been with Cove for 8 months and dont have a single complaint and their customer service has been great. Alert 360 just tries to hold you by the throat and make you pay for your mistake of choosing them in the first place.

Our tech was prompt and polite. Making an appointment was easy and they were able to be out in two days and fix our alarm issue in 10 minutes. Great service and efficient results.

I am happy to say that I am proud to be a customer of Alert 360. I had an issue with the doorbell camera not working after we updated the router. They waived the fee and sent the repairman out. He made sure it worked and reset my notifications on my phone. Thank you so much!

We just moved in to our new house. Naturally, we tried contacting a big name company (ADT) but couldn’t get a return call. Aiden came to our door and introduced us to this local company. We were so impressed with his thorough explanation and knowledge that we signed up with them the same day. Sean came out and did the install the next day. He was friendly, professional and thorough in his install and explanation. They are not the least expensive, but we’re happy to support the local company!!

Tech that completed the service was very nice and explained everything that was completed. Thank you!!!

Thanks for being very explicit about my alarm system. I not only feel secure at home, but also know that if my system needs service, you’re there for me. Great technician with great knowledge and customer service skills! Thanks for practicing safe Covid-19 measures as well!!

The technician was on time arriving exactly at the time he said would be arriving, very polite and did an update on my system within a timely manner and did a great job.

The technician was awesome! Very people friendly & took all the safety steps while at my house! Kudos to the technician!

They provide excellent customer service and are always quick to fix a problem when one arises.

Technician very helpful and thorough. Thank you!

The service technician was prompt and courteous. He even respected my house by removing his shoes each time he entered my house. Any issues I had with previous security company he fixed and explained what to do in case I ran into any other issues. Cameras were installed without any complications. Now the system is up and working smoothly as expected. This is my first house and I feel secured and safe now! I have 360 view of my house. Thank you 🙏🏾

Excellent customer service and very efficient.

The technician arrived on time with appropriate PPE concerning to COVID-19. He was very kind and knowledgeable. The job was completed within 15 minutes.I would also like to thanks customer service for doing the good job and understanding my concerns.Thanks!

It is an amazing system. We love everything about it! The specialist knew exactly what hat he was doing and got the system done In a timely fashion. We have had no issues with them and their customer service is awesome, you cannot go wrong with this company. The price was super affordable.

My experience was great. Kennard was very professional and friendly. Got me fixed up quickly. Thank you!!

For those of you that are reading this review let me start by saying Look No Further. Alert 360 and their team did a Fantastic job. From working with their Sales Support person Lori C. who was very transparent with my wife and I and took the time to listen to us and our concerns / reasons for wanting to have a security system and she asked the right questions. Lori proposed a couple of system options based on our initial meeting and left it up to us to decide. No pressure at all to make the sale which was refreshing. Her Technicians arrived on time and were friendly and professional. They got our system installed and up in running within a few hours and took the time to show us how to program and maximize the system with all of its features. While doing so we realized that we should add a few more devices and the Technicians smiled and kindly added them. I would say that this experience was refreshing from the last security company we worked with at our previous home. They really went above and beyond and exceeded our expectations. Thank you again to Lori C. and her Team for the Fantastic experience.Respectfully,DR

This company provides excellent service and customer care . They make sure you are happy and satisfied with their equipment . Their Technicians are very professional, courteous and friendly and most of all when they leave the premises clean as when they arrived.The most important is the cost very reasonable, that it makes it very affordable for anyone to have one in their homes.

Im giving 5 Stars to the technicians and customer support at the call center for Alert 360.. They have been awesome with the issue I am having with the doorbell camera and WIFI connection. Hoping that has been corrected but again, customer service is terrific.

Max did an excellent job of servicing my alarm system!! Great Company, Great Service!

Steve came by to service our system in our home, as the batteries all needed to be changed due to one low sensor and the ages of all sensors. He was prompt, quick, and courteous. We appreciate his expertise! Thanks, Steve!

I got Alert 360 (also Central Security, also Guardian) based on all these reviews. The employees of the company appear to work on commission as they push for you to sign a contract that you cant get out of for anything. If you move, someone passes, you have a loss of income due to unprecedented times - it does not matter, you are obligated to pay the entire contract out no matter what. I have used them from 2017 till just now 2020. I had to move to a place that wont allow this service. Luckily I have only 2 months to pay out that they are still charging me for. I cant fathom someone elses situation if you couldnt pay for some reason. Sure, the service was fine. I had a hand full of false alarms but they never called to check and make sure. The app that they use SECURE SMART is very basic which is fine as well - it works. Other than that, its OKAY. Morally, I rate them a 2 star company because they are company full of higher ups that only look at you as the customer as a means to an end. They dont really care about your safety or your home. They want you to pay. The more people they sign up for their indentured contract with hardly an out for real life circumstances the more money they make. So, if you are okay with 3 year contracts and for see into the future that you wont ever have a need to get out of this 3 year contract that you absolutely have to pay 100% of and know that if you have false alarms they will not call to check on you. Then this company shall do. BTW, currently, I am out of the contract because I only have 2 months that they will bill me and they keep emailing me daily to sign another contract and another person keeps texting me every 3 weeks to see how my move went and when will I sign up for their alarm service. If you like this attention as well then by all means sign up for this alarm service with three different names.

The technician Max, was great to work with. He definitely know his job which made the install a totally smooth process. The service itself is also great. There is no extended contract that locks me in for years at a time like other companies. I’m please all the way around!

Theyre technology is excellent, and top tier. Their rates are reasonable, and they will negotiate. But most importantly, their customer service is excellent. They really are on top of monitoring, they are polite friendly and professional when I need some tech support. Very happy to recommend.

Max did a great job. On time and a sweet person.

They are great. They care about the customer.

Wonderful service from beginning to end. Quick assistance when needed.

They are always prompt and courteous when I need help or service. Keep up the good work!

Had a sensor fail. A very professional gentleman came out and diagnosed and fixed the issue very quickly. He was very professional and courtious. Very positive experience. He is a credit to the organization.-update 10/29/20: repeat experience, sensor battery down, very professional technician came out, issue fixed within 5 minutes. great technician and experience.

The technician, Jesse, who switched our home security system was very thoroughly be sure all areas of our home we’re identified and recorded. The set-up was more thorough than previous set-up. We are very pleased.

On time. Took his shoes off and didnt go thru my fridge. Lol Steve did great. Installed and set up camera in two hours.

They were highly professional, super knowledgeable, & very polite to chat with. Service was top notch and I would highly recommend them for your home security needs!

The customer support was responsive, timely, and fixed the problem. I’m happy. 😁

My experience with the tech was 5 star Mr. Steve was very knowledgeable and friendly. Steve tutored me to where I feel comfortable with the system. Last but not least, Mrs Tiffany Hayworth your sales rep. deserves a 5 star rating as well. She brought cookies and made sure that everything went well. She was awesome.

The technician was professional and timely. Also gave a thorough explanation of the usage of the system.

Excellent customer service! Unbeknownst to us, one of our window sensors was loose and it wasnt allowing us to set our alarm. I called for assistance and they immediately scheduled a service call since we couldnt resolve the issue over the phone. They sent a very nice gentleman over to inspect and he immediately resolved the issue. Feeling secure again! Great company!

Excellent service for Maxwell and Ryan, curtesy and professionalism ....

Thank you Alert 360! Excellent service.

From the customer service representative I signed up with, to the tech to the hands on consultant, everything was easy and awesome. They do all the work for you and give you a detailed tutorial of how everything works. The best thing I like about this company is that you can call someone direct instead of having to go through the toll free number. Ill definitely be recommending this security team tto friends and family

The technician is always prompt, knowledgeable all around outstanding customer service.

Kennard was very professional and knowledgeable. Upgraded our faulty equipment at no cost. Excellent service.

To whom it may concern, I believe the man that came out was named Kendrick and he did a great job and was very patient in working on our problem. Since the problem was intermittent it may take some time for us to see how it was but I was very impressed with his professionalism and work ethic While he was at my house.

Tech was very friendly and did a very good job. Only issue was that I had been told that it had a $25 charge. I was told it was covered under warranty but was still in he system. He couldn’t remove the charge.

Wonderful service. Akeem, the technician and also sales associate was simply outstanding. High quality equipment. Friendly service. Just a great great company

Great customer service! This is an excellent home security system! We are very impressed!

Awesome service from Pete and crew.

So nice and helpful

I couldnt have been more satisfied with the Technician who showed up at my home. He immedietely understood the problemI was having and solved it in less than 5 minutes. Gave me a break on the service call as well. Alert 360 has the BEST sales department, equipment and service department, not to mension exceptional alarm monitoring hands down. And pricing isnt so bad for what have either. They have been the best alarm company ever and have saved me $$$$$ and worry.

Ive been with you guys several years. So far, been very happy. how to take out this morning, they are always professional and courteous. Thanks for fixing my issue again!

Tech came out on time, fixed my problem, and was very friendly. Every experience with them has been great!

5 Stars! The tech came 3arly and went straight to work replacing the systems battery.

Alert 360 a super place to work also an excellent alarm installed very satisfied customer service my wife is very happy with the new alarm system for piece of mind

The service tech response was quick with excellent communication. Highly recommended.

From working with Demetro in sales & customer service thru Max on the installation, everything was 5 stars. So happy we made the change to Alert 360 from ADT.

Have had a great experience with no issues. Very quick and friendly customer support. The sales person who assisted us, Lori, was on point.

They arrived at the correct scheduled installment time, got our system up and running very quickly and the training in our new system was very good. Steve was professional and very competent in his work. Thank you, this was a painless experience.

Great customer service. So far have had it for a couple months and love it. Happy customer here. CSG offers 24/7 monitoring of your home can give you peace of mind in the event of a home invasion, fire or other emergency. Knowledgeable, reachable at anytime, and professional employees always quick to respond. Thanks Pete King (installer).

I’ve been with Alarm360 for the last 6+ years and just transferred my service over to my new house. When I transferred I added a doorbell camera and keypad on the door look. The service guys that came out were very professional and kind. They did their work very efficiently and explained the system to me very well. I would highly recommend this to my friends and family. In fact, my mother in law signed up for the service.

Pete has been awesome both times he’s been in. Thanks for keeping us feeling safe and secure!

Ive been using Central Security for over a year now and have found them to be very helpful with wonderful Customer Service. I had an issue with my doorbell camera this week and they were able to schedule someone to come out immediately. Pete was my Specialist and he was able to replace my equipment and get me back up and running in just a few minutes. I would highly recommend them.

Riley was a lot of help and friendly💪

Honestly, Id give them 6 stars if I could...If youre looking to upgrade or install a security system then Central Security Group is absolutely the team to go with.. They do first class work and fast. Not only that but the customer service aspect of the whole deal was phenomenal. Pete King did a fantastic job with our install, he was polite and professional as much as he was informative and helpful.He really took the time to go over any questions that i had and even helped us set up the system on our phones.Thanks Central Security Group, and thank you Pete..

Great experience. Nathan, the sales consultant was very knowledgeable of the system and explained everything clearly. Max, the installer was very receptive to our ideas and went out of his way to make the security cameras were installed very clean and unobtrusive. I highly recommend Central Security Group for your security system needs.

Pete was awesome! He stayed all day to get a big job done so I didn’t have to take another day off work. Super friendly and answered all of my questions.

So at first I was very skeptical about using this service. First experience I had as a new home owner was everyone is trying to sell you something.I initially started working with a different company and a different salesman. Something about the entire experience felt off. So me and my family decided not to pursue a security experience from a business. I was very interested in other security systems. I did my research and looked at a great amount of systems. I will be honest and there is no such thing as a perfect system. You need to fit it around you. After all my research I was recommended this company and a certain salesman. His name is Mr. Sherman, my experience with Mr. Shepard was amazing to say the least. I personally work in retail and sales. Mr Sherman took an amazing approach when speaking to me and my family. He didn’t try to sale me anything. He spoke to me and made a connection. But it wasn’t about commission or sales. It was more about my experience. He wanted to understand what my family and I were looking for rather than sell me anything and everything. There was no pressure into a commitment time now. After he heard what we needed he showed me his security service. Now mr Sherman is not your typical salesman. After we decided what we wanted he created it and fit our needs. He showed me prices and made sure we were happy with what we chose. Next he and his team were able to create an opportunity for my family and I to get service within 2 days. He didn’t stop there. During the installation he stopped by and checked in on us and how the install is coming along. His customer service is unmatched. Me and my family are forever gratefully for his service. I’m not going to say everyone is this great, but Mr. Sherman and his team where amazing. Even the installers were professional and experienced in the field. What I will say is Mr. Sherman and his team were amazing. If you are looking for an amazing priced service and an amazing team to install it. You will be amazed and fortunate if you get Mr. Sherman. He is an amazing person. He loves what he does, and is committed to his role. Very hard to find.If you see this Mr. Sherman thank you for your service.

We have been very satisfied with Alert360. We have referred them to several friends and family.We feel very secure having them.

What a terrible company. At first things seemed like they would be good but since then we’ve been getting constant new items we have to pay for. Additionally I’ve been disappointed every time I deal with customer service. The last time a tech was out, they messed up our back up battery wiring and then the rep on the phone didn’t follow through with any of the help he said he would. We’re definitely looking for a new security company because this company is awful.

This is absolutely the WORST company and WORST customer service I have ever encountered.I apparently went under a completely binding contract that negates all reasonable explanation for cancellation and am now on the hook for the remainder of my contract. I am moving to a different area, and ALERT360 does not provide coverage to the area. Instead of accepting their limitations as a company, they are holding me responsible for paying the remaining contract for a service I CANNOT utilize.After repeatedly telling me, “there is no way possible I can let you out of your remaining contract” they did suggest that someone else could sign up for a service with my referral and THAT would relieve me of my ‘obligation’. In other words, we can let you out but we don’t want too because we want your 56 dollars a month OR for you to catch someone for another 36 months.This company is astoundingly selfish, and does NOT viable customer service. They refuse to accept their shortcomings and instead hold the community responsible.DO NOT GET INVOLVED WITH THIS COMPANY, unless you want to hear “NO Secrets” document about a million times and then read hundreds of reviews about them not being honest.The business you lose will with these bad practices will not be sustained by the people you refuse to reach reasonable conclusions with.

I had some issues with my motion sensors and my control panel battery issue and the customer service support team was just quick to offer assistance and had a tech out within 2 days and it was just a seamless experience nice professionally done and just was all about the customer

Easy to contact for information on the phone but challenging to get information online. We flexible with what we wanted in a system and allowed us to customize while still staying within our budget.

I have been with Central Security now 360 since 2003. I started with them in Missouri & when I moved to Texas I continued with them because of their service, timely professional attitude & their follow-up customer service. People like Shawna in Billing who goes the extra mile and their field reps who actually know what they are doing.After using them for 15 years I stll highly recommend them.RRAustin Texas

Very friendly and professional. Brought his own ladder/tools. Very efficient and made sure we knew the details before he left. Great experience

At home service on a schedule. Called ahead. Thorough. Explained the work and provided options. Thank you Alert 360. You employ top notch technicians.

Great customer service! Give them a call

Your tech person was excellent and was able to correct the problem very efficiently. I am very pleased with your service.

Steve did a great job of converting my ADT equipment to communicate with Alert360’s system.He was knowledgeable, professional and highly skilled —- a credit to your company! Thank you!

Great customer service and tech support are there to help me with any questions i had !!Thank you A+

From the sales to the install it was all a pleasant and easy process. The technicians were great, personable and patient! I would highly recommend!

Both times weve had alarm service done at the house Pete King has been the guy to do it and hes great. Personable, speedy and thorough. Great service from a great guy.

Great company overall. Would be a 4 but had to come out 3 times for same camera and I had to call in and request. Last appt was supposed to be in evening after work but scheduled during work. I had to leave work. Everyone doesnt have this luxury. Company seems overall to really want to help and get it right.

Been using this company for years for our alarm system. We wanted to add video surveillance.Pete did a great job in assessing our needs, working out an agreeable deal, doing a highly competent install, and making sure we knew how to use all the equipment. Highly recommend!

Our tech came out on time and helped us with a few minor, but highly annoying issues. Once we fixed some expired equipment he helped with moving 2 window sensors that were in difficult locations to change. Steve came out for just a few minor fixes but left after fixing a few more items not on the list. Thank you to the team as we were very annoyed the products were malfunctioning, but now we are good and everything is back to normal

Needed assistance with garage doors disconnecting. Got tech appointment setup in a few days and resolved in an hour.

Tech was great and efficient!

Tech showed up asking me the name of the last tech, why didnt they and him back. Made 2 call to the office asking the same question, and one to the tech that was last in my home. After 5 min of deep sighs and his unprofessional demeanor, I asked him to leave my home. Called customer care to cancel my service and Yolanda was on the other end ready to assist. She walked me through the set up and all is well. Very knowledgeable, and professional CSR. She represent the company well.

Luke was an amazing sales consultant! He was so throughout, professional and respected my time. Excited for my install in a few days. Thanks Luke Hoffmeister!