Plenty of staff available to help when I was there. This store was packed for a Thursday afternoon, but when is Apple Store ever not crowded? Only bummer is that you have to walk through a shopping mall to get to the store.

Pretty cool mall sucked it was filled with cars for a formula race going on that weekend and they used there parking lot to shuttle over. Made it hard to find parking for shoppers.

Dillards was very well organized. The mask was clean and the staff was nice. The bathrooms near the food court need help. No toilet paper. Only 1 soap dispenser. And the hand dryer didnt work. They were unattended, a nice way of saying they were nasty.

Good service. Although back order on most wanted items. Bought apple watches for gifts.

Unlike most of the other reviews on here, I had a phenomenal experience. I was given a specific appointment time which was honored on time and it was my first day on vacation. My battery on my iPhone 11 had swollen to the point where the phone was actually falling apart and not holding a charge anymore. There was no way I could be without a phone for six days on vacation. The battery was going to cost me $69, which was fine, but the rep that I dealt with decided that since the phone was falling apart, that I should be given a replacement at no charge. This was such a pleasant surprise. I paid nothing out of pocket, and keep in mind I do not have insurance or a warranty. The fact they gave me a new phone because they felt that it was a better business practice to do so really impressed me. Customer service like this is why I have stayed with Apple for almost 10 years.

Gina is just the sweetest! She helped me browse through the options on the new iPhone. Thank you! Just very personable and helpful!

Matthew and Lisa really turned around a really frustrating situation. I had been trying to resolve an infinite reboot issue with the new iPhone 13 for 2 days, finally gave up and made a genius appointment. To say I was begrudgingly irritated is an understatement. It’s a brand new phone, it should really not have any software issues. That being said i’m not the type to take it out on people so I just calmly waited for my turn, and had given up on this phone from the get go. I went from regretting every decision I made to get this phone, to laughing with Matthew about being reliant on maps to get to destination. Outside from the really positive attitude from every team member I encountered, he went above and beyond to ensure I had a reliable solution. I could see Lisa was really hands on on the floor as well. So yeah, 10/10 recommend the arboretum apple location.

Apple Barton Creek gave me two replacement phones in a row with hardware failures and flagged ME. Ive spent 5.5 hours at the apple store and counting - still waiting for my temporary phone an iPhone 7 as a loaner for my XS. Most of the people that Ive interacted with have been nice but apologies only gets so far. Hours Ive spent now equate to a whole work day, and Im not done. Each time ive had to reset my phone its an hours long process, hour round trip drive to the store.This is not great incentive to stick with Apple. The reason to work with Apple is to have reliable products and excellent customer service. Not to get flagged when they mess up and waste several days trying to get it fixed just to be treated like a criminal when they make the mistakes. I need more than just sorry at this point.UPDATE: Back home now and the loaner phone does not work. It now will not connect to cellular. After three trips to the AT&T store, they insist that it is a phone issue and I must go back to apple. Its incredible to me that they took away a working phone to give me three separate broken phones.

Great customer service, helped my son with his phone, well actually getting another phone due to his not being repaired, assisted from beginning to end

Worked with Adrian to solve some issues with a new phone. He was extremely patient, attentive, and gave us excellent service. If I could choose an apple rep to request every time I would definitely request him.

Purchased Apple care +.Dropped my phone cracked the screen and the housing is damage, they are refusing to exchange my phone even with Apple care +.This is the first time I used apple care and the experience was terrible, I felt like I was begging to get a service I already paid for to protect my phone.I talked to the manager Dan and he refused to help me.I do not recommend Apple care +, they sale it to you making promises that they are not willing to honor.Would like be contacted by upper management to discuss the situation and get my device swapped under the Apple care + agreement.

The first thing the guy who was assigned to me said was I should just go home and call service and let them walk me through the process...uh no...that is why I made an appointment, He then told me it would take 2 or 3 hours for my phone to be backed up and then a while to update my new phone. Lucky for me Brendan (not sure of spelling) handed me over to another guy. The entire process was about 30 minutes. Ricky was pleasant and helpful. I give Brendan a 1 and Ricky a 5.

Terrible customer service. Made no effort to help me on just a simple transaction. If the computer said not to help us the genius would not help us at all. Basically shoved to the side and made to feel like less of a person. Even though he was not helping anyone and continued not to help anyone for at least 10 minutes after he said he would not help me. If there was even an ounce of customer service I would not be leaving a review but there was no effort made

So unprofessional, for some reason they are never able to complete sim changes in store, and refer a lot of the issues that are apple to related like icloud to the carrier. Why even bother going to the store if I will be out fast, but without service. I don’t recommend, this store needs to change its culture to actually help customers, and not pass the problems to other unrelated store.

Purchased a Mac online and went here to pick it up. I followed the email instructions and downloaded the QR code to my Apple wallet. According to the email from Apple once I check in with the QR code the item will be brought to me. Once checked in you stand in a line in the middle of the mall waiting to enter the store. There’s a blue line and a red line. As you move up the line your temperature is checked. You’re QR code is scanned a 2nd time. After 25 minutes of standing in line an Apple employee asked if I just needed to pick up the Mac or needed a consultation also. I explained to her the email from Apple states pickup only and if I needed consultation I would have to make an appointment. Within minutes I had my Mac and was on my way. It took 3 QR code scans, 2 ID checks and 30 minutes. Obviously there is a miscommunication with the process of online orders and pickup.

They wont let you in the store without a mask because they claim we care about your safety but at the same time when your iphone 12 explodes because the battery was defective and its literally a safety hazard they will NOT help you. The manager told me he wouldnt allow the device to be replaced under warranty or even repaired because the battery was leaking. He also said he would be taking my iphone and would keep it for two weeks for Apple to investigate. He said I would be without a phone for the duration and that I wouldnt get my phone back so Id have to buy a refurbished one for $599. So much for We care about your safety all they want is your money, they dont care about you and they wont back their products warranty. NO MORE APPLE PRODUCTS AGAIN!

Helpful staff, but they weren’t very knowledgeable about their iPad features so I had to talk to multiple employees about the features before I got the answers I was looking for - which they found by googling…

Update: New very very large scree, I wish I can watch movies or a game on it.Most employees that I interacted with are coolOne of them even explained to me details of the details of the Apple Watch and he was not bored of my questionsThe place in general is cool and as expectedThe 1 star down is because of the following1) light is not good at all, didn’t feel the same as other locations, it felt weird and uncomfortable2) the floor is very very very dirty, and that’s not Apple store standard that I am used toService was as expected and it was faster than in other stores.I tried to attend a class but didn’t workWhen I do so I will review it

Very relaxing! Nature oriented. Deer came up to the house! Rented a pontoon at liquid Grilled. We ate there to and it was a 5 star grill with great prices. Its right on the lake too!!! Big thing is to feed the fish. You have to go to see what I am texting about! Austin is 1 hour away so you can still have city access.

Very helpful 😀 And Surprisingly FAST⏱! Got in & out with a gift for one of my adult kids quickly & painlessly 🎉

This is a mall equal to the quality of the town; a rare find.

Helpful and insightful! They were amazing at helping with the process loved Robert!

Very helpful staff and very quick service even when busy

Why are these stores so freakin awesome!!! I love going here. It’s nice to see them have things in order and we’ll put together. I appreciate it as a customer. I only wish we could go back to browsing the store, but with COVID and all, it’s not happening at the moment.

All I wanted was my phone to be fixed. One of the employees, Leo, told me my photos would transfer, as we did an iCloud backup right then and there in the store. I then spent nearly $500 on a replacement phone, and my photos didn’t transfer. They basically said tough luck, cause Leo didn’t wait for the transfer to complete before erasing my entire iPhone (and 2000 photos) And the cherry on top is that I did get my money back, but only cause I refunded my new iPhone and took back my broken one :) So I went into apple, lost all my photos, and still have a broken phone. Thanks guys!

Great sore, always helpful. Always packed but, not going to take a star for that. I was expecting it. 4 hour wait, make sure you sign up for an appointment online, it will save you time. Otherwise, you can do what I did, which was, go into the store sign up for an appointment and have them give you an idea of when to come back. They will take your phone number and text you when they are close to you being next. If you have younger kids ask them about the robotics that they can play with, might save you from them breaking something.

Robert ( guy with long hair & bread)☺️....He was KooooL, he knows his stuff !!! He helped my wife with an Apple Watch & Apple Phone. Were be back to buy the same for me, SooooooN !!!😀❤️

It’s a dystopian scenario now with the new dress code

Ahhhh...when u spend 1000 dollars on a phone and the charger it comes with doesnt connect to ANY of your other products and doesnt work with any of the chargers you have in your home. How about providing the actually adapter instead of giving you a cord that connects with nothing. Unbelievable. Congratulations, youve sold me your last apple product.

Alexis, was very helpful and knowledgeable, also very nice! I highly recommend this Genius !

Each time I’ve had to bring my iPhone or MacBook Pro or MacBook Air, I’ve never had any problems.The only real problem is walking through the Kiosks to get to my appt and back to my car

You make an apt for a time. But that is just an appointment to start standing at the back of the line behind the walk ups.I’m disabled and so I made an appointment. They made me stand in line till I was in to much pain to stand and had to sit on the mall floor outside the store. Then still nothing. Then my fiancé went and asked for a chair. They brought one eventually.Visiting the Apple store was a demeaning experience.It really sucked

Apparently the employees here are experts on AT&Ts policies because they’re telling customers that AT&T will waive 30$ activation fees. This is not at all the case and pretty unprofessional to promise waived fees for a company they aren’t a part of.

My 67yo mom came from out of state and needed to get a replacement battery for her phone. When they gave her a replacement phone instead, it was wiped of all the info (of course). All good and fine since she had a backup in the cloud. Now here’s the issue... the person at the Genius Bar definitely sent her on her way suggesting she “restore her phone at the benches out in front where there’s WiFi” without walking her through the process of getting her backup on the new phone. So my mom’s been literally lost in Austin without contacts, apps, anything for 5+ hours. Incredibly disappointed and infuriated with this lack of support. My advice: Find another Apple store if you want 100% of the help you came to receive.

Typical Apple store. I ordered online and picked up at the store. Due to covid protocols, they have you wait in line for your appointment time or if you are going in to browse. It was fast and convenient. I miss browsing in the store though.

I have never been so disappointed with an Apple store or service as i was this morning, (and I have been a customer for over 10 years.) Today as my phone decide to stop working, and was, flashing the Apple logo on and off. This happened for about an hours. Since I have never experienced this before i decided it would be best to take it to the store. The store was still closed when I arrived so I waited patiently in the designated area. A very friendly security guard (the only pleasant part of this experience) asked what I was there for. I quickly explained the situation and he said he would speak to the manager to see what they could do. He. comes back and a basically tells me there is nothing they can do because they are booked for the day. I explained that I did not have access to a landline of any other cellular device to contact apple support, again i was told there is nothing we can do, we are at capacity. Now, i worked retail and understand that at times you are very busy, but i would have at least liked some help booking an appointment for later that day. There is room for improvement when handling situations like this. I am still without a working phone and because apple decided to not have USB on their new laptops, i cannot restart my phone using my computer. Very disappointed with overall experience.

Great Apple store location... staff was really friendly and super knowledgeable about products

Hey it Apple 🍎 was very organized love the seamlessness Im getting you ordered online to scanning QR codes to getting all the information done everything is just seamless when it comes to Apple and as always the Apple stores are packed full of people great staff pretty good service got in and out and got my airbags in no time

My husband and I drove in from College Station to have his phone repaired. Keegan was a HUGE help. When we had trouble with the Apple company the next day, we called back and spoke with Keegan and Robert who went above and beyond to make sure they delivered on their word from the day before.

Super helpful employees, specifically Jonathan, made the experience amazing. Had to go deal with my broken phone and he made it super easy.

While we deal with COVID-19 this company decided to keep all the stores close affecting all customers, etc. Shame on Apple!

Worst organization ever!! Had to wait more than 1 hour to be able to pick up an online order; I am also still waiting on a receipt for another purchase: they said they were going to email it, they did not, I called back, waited on the phone for about 10 minutes, then they sent the wrong one. I called back twice (10 minutes wasted each call waiting)t, but they never picked up the phone. Still waiting for my receipt.

Efficient return. Helpful employee. Abundant wizards.

OK I had something REALLY WEIRD happen in the store. So much so that the manager said it hadn’t happened in his *seven* years. We had set our Apple bag down for about 15 seconds and it disappeared. Estefan, the manager, immediately went to the security camera video feed tapes and found the moment when the person walked away with the product. He THEN found someone who knew that person who walked off but unfortunately the bag swiper didn’t return the goods. IMO this shows the level of leadership, creativity, innovation and customer excellence that this dude has. I mean if I was Tim Cook I think I’d be looking to this guy Estefan to take my place ! 🙏🏻💯Lejla also ✨✌️ A1 patience !Bernadette great working with me on the phone 📲

We had the most helpful guy, got the phone replaced and on the way quickly

The store staff is always nice, helpful, and knowledgeable. When in doubt, get a genius bar appointment

Fast and super knowledgeable. I bought a phone and tablet.

Excellent food choices plenty of parking lots of shopping it is on a bus route

Best store

I personally love this mall whole bunch of stores very versatile every store you can think about it the cheapest to the upscale

I bought a new ipad mini and im having to take it back the next day because genius Leo gave me an ipad with a slightly damaged box, i didnt notice the damage on the box but basically the ipad was crushed and has two small red marks on the screen. Im very upset that i have to come back and wait in line and spend another hour of my time setting up another ipad on my account please re train leo to properly inspect the boxes before bringing them out to a customer. Im seriously considering just returning for money back to get an android tablet. It just seems easier, let me know what you think apple store.... should i take my business elsewhere or will you train your employee named Leo

I came in here to buy a replacement AirPod as mine fell into a sewer grate their system was having a error and I couldn’t pay with Apple Pay AT THE APPLE STORE so I leave to get my card from my car for 10 mins I come back and tell me they can’t let me back in and I have to make ANOTHER. Appoint for a completely different day because they where booked for the day absolutely ridiculous

We were scheduled an appointment on 02/18/2021 at the Genius Bar for today 02/20/2021. My wife drove 1.5 hours from San Antonio after receiving an email this morning at 8:50 am confirming this appointment. She arrived to find the store closed. We received no notification from Apple about this closing or the cancellation of our appointment.We spent 3 hours texting and talking to help find a solution to our broken lap top.I am hoping to hear something back as to how they plan to help.

Works so rule ! i have appointment but they make me Waiting 45 minutes in Apple come in the store and wait and 30 more minutes . why do everyone need appointments and waiting like that? they dont have chare for Customer but they still one customer way for hours

The Apple Store in Barton Creek mall in Austin is most of the time busy. The staff there are fairly helpful and it will be a hit and miss to run into an expert with full product knowledge. Be there early as soon as the store opens to beat the crowd.

Pretty disorganized, even with an appointment they were 45 minutes late .The person helping me asked me to call the customer service phone number and the customer service told me to visit a store . No accountability from anyone

I normally find any occasion to visit the Apple Store a stressful event - especially in their location at the Domain. But when my laptop spazzed out after a software update and got stuck in recovery mode for 12+ hours and I stayed up into the wee hours of the morning trying every solution known to the internet to no avail, Apple Barton Creek was the most wonderful lifesaver! I was pleasantly surprised to be able to get a same-day Genius Bar reservation, looking into it around 9 am and scheduling for 11:45 am! (On 4/7/21.)I was in a pessimistic mood, fully believing that this was the end for my almost-a-decade-old MacBook and that this would turn into a costly day. Immediately upon arrival, though, associate Geoffreys positivity was so infectious that I couldnt not smile! Geoffrey greeted me with the friendliest attitude possible, got me checked in to my reservation, and ushered me through temperature checks and hand sanitizing while I waited and nearly a week later, I am still so struck by his impact!Another associate noted a few more details about my Macs situation and within 3 minutes or so, Brandon the Mac specialist arrived, introduced himself, and escorted me into the store to our socially distanced work area. Not only was I impressed by the generous space left between us by the tables where we sat, but also by the provision of hand sanitizer and disinfecting wipes readily available (and used) for devices! Brandon himself was so reassuring that my laptop would make it, walked me through all of the steps he took, gave me his recommendations and listened thoughtfully to my counterproposals, and we moved forward accordingly. Ultimately I ended up checking my laptop in for repair, leaving the store, and returning to pick it up in pristine condition within 2 hours. Back to Brandon, though, I want to express how much I appreciated his expertise, his authentic listening, and his pleasant conversation. Above all else, as a young woman with little tech fluency, I most appreciate how Brandon was able to explain every aspect of the process and the what-ifs in earnest, without condescension or man-splaining.What started as a routine evening back-up and update gone horribly wrong and manifested into a sleepless night of frustration and sour morning of negativity was transformed by both Geoffrey and Brandon at the Barton Creek Apple Store. Management: take note, as these are two shining stars on your staff! Geoffreys approach customer care and Brandons well-imparted expertise are invaluable and should be acknowledged as such! Thank you both for turning that terrible, horrible, no good, very bad morning into such a positive day with your kindness and repair of my baby!

Got loaded up. Very helpful staff 👍

Its an apple store. Trendy and lots of products to check out on display. The staff is generally eager and able to answer questions of you have them.

Not the workers fault, but they shouldnt have been open when the power was just starting to come back on. And should have helped me find a place to fix my Ipad

Apple has turned into a joke. I make an appointment wait a few weeks to come in first appointment they have walk up 15 minutes before my time. They greet you oh can I check you in sure. Oh I can’t check you in your welcome to wait across the hall tell closet to your time. And then what I stand across the hall then I’m a minute late and I don’t get signed in. I have no ideal why they can’t say oh great your check in when your time is up will call you. I don’t want to go before my scheduled time but I think it’s ridiculous they can’t check you in a few minutes early. So I’m not standing there taping my foot waiting.

Walked in and made my wife and I fell like we were some unicorn

Nice there are still some indoor malls on a rainy day.

I dont like apple so it gets 1 star. Samsung is better

Good phone but its high$$

Great place to update all of your Apple devices and get questions answered!

Order was never put in system- waited over an hour for food that was never even made.

Cant get anyone on the phone, which for a phone store baffles me.

Perfect as always ever since you arrived many years ago!! We walk and shop and visit.

This store is an absolute joke. Went in last week for a Genius Bar appointment for a battery replacement. I was still under an active AppleCare+ so it should have been free. They wanted to charge me $69 + tax regardless of my AppleCare+ being active.Spoke to someone on Saturday and they said I shouldn’t have been told that there would be a fee because I still had active AppleCare. And that it would be free because I opened the case while still covered.Now I’m being told that I will have to pay because I’m lapsed and can’t make my appointment today, needing to reschedule due to work.This could have been avoided if my battery was replaced when I originally came in to have it taken care of but the employee was more interested in trying to sell me a new phone. I have a iPhone XS that is still in nearly perfect working order.Never had this issue at any other Apple store I’ve been to for any Apple products I own.

I first tried to get into Apple bc my AirPods stopped working the moment I got a new iPhone, but they had no humans answering phones at this store, just AI (which wasn’t helpful). The only option I had was to order new headphones which I paid for and also had to pay for a delivery fee. They gave me a window for arrival and said the driver was unable to reach me for delivery. I canceled my plans to sit here waiting for the delivery. No one reached out, not a call, text etc. the driver made zero attempt. Of course this store doesn’t have humans answering the phone, but they are willing to text. The person I texted with chatted on about how they’re sorry but they have no way of reaching drivers so the order will be returned and perhaps I should reorder and can get a delivery tomorrow. I explained my dissatisfaction with this and the person merely offered an apology. I asked how they would rectify this. At minimum you’d think they’d have them resent and the delivery fee waived, but I received none of that. This store is always slow, disorganized and unwilling to improve. Maybe if you stop having kids manage your stores and provide legitimate customer care then Apple will actually earn customers the right way.

What’s the point of an APPOINTMENT /RESERVATION if no one is gonna help you in that time frame.

Rude people treat you like dirt if u dónt have an appointment

Only with appointment, a lot time lost, need best training employees 🤔

My AirPods Pro started to get really staticky so I made an appointment to get them checked out. They replaced both AirPods for free everyone was nice and efficient.

Always an awesome experience whenever I go, whether its to buy a new product or get something worked on. Great team at the store!

Everything went fine with my reservation; even during covid times.

Small as far as apple stores go. Line out the wazoo with no walk ins

Helpful staff. Typical wait times. Decent stock. One manager seemed a bit pushy until she realized I was actually there to buy something.

This store is convenient because close to the house, The service is a long waiting game and then hit n miss on who will be knowledge each visit.I have several apple products as getting them serviced can be effort yet I am still loyal to the brand.

Things have changed, not the same friendly environment.

Brought my air pods here to see what was going on and was told that the case wasn’t holding a charge. She went into the back to get me a new charging case and when she came back she said I didn’t need one because my case was charging. She was also talking to me in a condescending manor. It’s been 2 weeks and my air pods still don’t work and when I called back today was told that replacing the case is no longer an option because my warranty just ended.

Great customer service

Not all the products there

Not the best experience. Staff is very rude and acts like they would rather be somewhere else.

Good family time. Be prepared to spend money.

Too many people. Overpriced comment n technology.

Great service

My mask was not up to their “standards” bunch of tyrannical tyrants.

The lines are incredibly too long

Without question the worst Apple store I’ve ever been to all around.

Worst service, go to Domain one instead.

They’re getting this bad review for complete lack of access during the pandemic.Also, they stopped including charging blocks with their newer products but changed the cables. Now I don’t have any charging blocks for the AirPods Pro or the new iPhone. And the cable doesn’t fit in to usb outlets. Now I have spend MORE money after buying premium products.Apple is really milking everything and it’s a real disappointment.

This is the worst customer service I’ve had in my life who ever was taking the check in needs to work on her customer service her voice was loud and she refused to call the manager

Abraham was amazing! I couldnt believe how patient and helpful he was. He made me feel like a valued customer and was able to resolve my issues. I left with a huge smile!!! 5 star service for sure!

Staff are amazingThey are there to really provide full support

The store was closed the last time I was there. Maybe closing down

Unbelievable. Taking reservations at an Apple Store that Apple *knows* Is closed?! I’m even getting text updates asking me why I’m late to my appointment! I’m not late, Apple. I drove an hour to stand here starting at a closed storefront. This is ridiculous.

I hate apple phones because they want me to pay 4 every app

Still enforcing mask as of 06/15/2021 how lame is that?!