Have been here twice to sell some old video games and jewelry now. Both times the service was quick and friendly. Fair offers given both times, definitely will be back if I need to sell some more of my stuff.

Best place to go if your trying to get actual help! Ive been to a few pawn shops but once I found this one Ive never been to any other one! Honest nice people straight forward in and out like a fast food place! And ooh yeah their firearm selection is crazy right now anything you need! Go check them out I highly recommend!!!!

I called the store and spoke to one of the ladies. I was interested in one of the plasma cutter. Before I went I asked if I could try it before buying and the lady said, yes. Then, I went to pick it up and when I got there another lady took care of me. When she brought the machine I asked if I could try it. She said, yes go ahead. I thought she was joking then I asked her where was the outlet for that plug. Remember, this is a 220v machine. She points at the outlets by the counter. These outlets are 110v and then I asked for the compressor and she told me they didn’t have one. 🤣 I was like, these people don’t know what they’re doing.... but I still bought the machine for $160. All it needed was some consumables.🤣

Outstanding service and deals. Paige is Phenomenal!! any time I come to this pawnshop I deal with her directly she’s professional, knowledgeable and funny :) I’ll go out of my way to drive to any location she may be working at, just to buy from from her . I always receive top notch customer service

Awesome folks to work with! They’re honest, trustworthy and provide a wonderful customer experience!

Ruben, Paige, and Mattie are always a pleasure to see. They are helpful, positive, and their customer service is outstanding. Don’t need another pawn shop with them around. Highly recommend.

These 5 stars go to pawn broker MG1 he went that extra mile to help me out. Excellent customer service acknowledged me when I walked we walked in unfortunately I can not say the same for Assistant Manager not even a hello or eye contact even so that I was in front of him,

The atmosphere in this place is amazing!!! Good vibes and awesome people that are super fair. Paige was amazing. Please go and take care of these guys. They deserve good business.

The employees are always so friendly. This is the best place for selling or buying gold. Definitely will be going back.

Maddie was very helpful and understanding of exactly what I needed.

If you want great customer service this is the place to go to. Michael and Paige have great customer service and both have great attitudes both are very friendly and will help you. Thanks guys!!!!

Very nice and polite workers and they try and get u the amount of money u need love this pawn shop #1 for me

Paige and the team were delightful! Made me feel comfortable and confident with my jewelry purchase. I will be back :)

Great deals and staff are so friendly and helpful.

Paige and Michael are the best in the pawn business❗ So friendly and helpful ❗

I have been a customer for over 3 years now and that’s only thanks to Rob that has always been a help and has made a difference in my life as far as saving me when i’ve needed help and times her rough. He has the sweetest heart and always puts his customers first and understands the struggles we can face. He had even gone out of his way to reach out to me to help me and he is one of the ones that is there pretty much everyday. He is definitely management material. I can’t imagine how much better that place would be if he ran the place and was management!! Thank you Rob for all you do! Linda...

The entire crew there is the best I’ve ever dealt with.Maddie, Ruben, Chris, Paige & my favorite Cliff!They are all helpful, they callMe they see something I might like ...they always take such good care of me. I go look no where else.

Found a beautiful instrument at an incredible price! Thank you Maddie and Cliff for your wonderful customer service!

Paige is Always so Amazing & Helpful to me with awesome customer service! I will continue to see her for the best products and pricing ! Thank you Paige Serina Trujillo

Great friendly service and great prices!

Very friendly staff and welcoming. They really do get u the most for ur items regardless of a loan or sale they truly wanna help u out. Thanks Ruben and Paige!!!! 💞

Outstanding job in-service I was in and out in no time at all. The girls did a wonderful job helping me as usual. Thank you buckeyes for keeping us safe and reminding us to wear our mask.

Honesty from the start about the cost and respectful. I bought an hp workstation and it came as described. Only reason I gave the store 4 stars is that it’s unrealistic to say there wasn’t anything that could’ve been improved but overall I was very satisfied with my purchase and I would buy and sell with them again in the future.

Awesome customer service Cliff and Maddie is the best. Long time customer been here several times Cliff always take care of me. Best service ever

They had great service great products I just Feel so welcome all the time the manager S super

When I moved from 78741 area to 78744 area I only deal with this Pawn Shop. The courteous staff here have always been fair with me. And I have always got a deal on the merchandise I purchased here. A great place to do business!

This place I happened to find by luck. The employees are so friendly and helpful its so nice. They are very patient, have a great attitude and seem to be happy to help and be there. From the receipt the employee that helped me was named Joe. He was so friendly and didnt mind answering my many questions. They have very nice items in the store. And sales!!! Amazing sales!!! I highly suggest checking this awesome place out. Huge variety.

I Didn’t get what I was owed for a pristine, and in tact Coach purse. I did not receive the ticket from the employee who was purposely trying to take advantage of my ignorance by distracting conversation. I was not impressed with the customer service or the end result. My experience overall was tedious and traumatic! I would not recommend anyone to this place.

Very nice, respectful, honest, will work with you,

Clean store & organized.Whoever PXP is she was nice and helpful.

Always fast and friendly cliff and Maddie are awesome. Everybody on that team has awesome customer service and is always ready to help

I’ve had to visit this place a few times seeking financial relief! Of course, I wasn’t at my best on those such occasions, am extremely grateful for the service I received. I was assisted by Lorena and can say with confidence she would greet everyone with a smile. It’s important, to me, that businesses that help us in these instances handle me with care-they did. Thank you to your team as they have all been courteous, it’s appreciated!

I have bought many things here and have appreciated the low prices and high quality. I have sold several things, especially jewelry, and am satisfied I was always offered the highest possible price, exceeding my expectations. The customer service is professional yet warm and welcoming. Cliff is the best!

I enjoy coming to this National Pawn because the staff is always eager to help. I had the pleasure to interact with Cliff on my last visit and left your store feeling great. He not only was courteous and friendly, but extremely professional and knowledgeable. He is the reason why I continue to come back !!!

Fantastic customer service, very welcoming.

Got a great pair of JBL studio bluetooth headphones for under $20 and i am very satisfied. I was even able to try them out before purchasing.

This Smart Pawn is a joke and they try to low ball you on loans..No thanks Ill take my business else where...I wouldnt recommend unless you want to get screwed

I cant even begin to tell you what great people the guys and gals at National Pawn & Jewelry are. I had to pawn my bicycle to eat a few months ago and they have been wonderful in being flexible, but also being very considerate because they knew how passionate I was about my bike . They couldve taken my bike and made a lot money on it but thankfully they didnt. Pawn shops are generally not good experiences, but these guys are great and I HIGHLY recommend them for good prices and moreso for their great customer service !

Life throws us curveballs constantly, for me at least I know when Im thrown a financial curve ball that Carlos M. And his AMAZING staff will come to my rescue! Time and time again they have given me the best deals for my items from jewelry and tools to my Taylor guitar. I know my items will be taken care of and safe until I can get them back home. THANK YOU SO MUCH FOR YOUR LIFE SUPPORT NATIONAL PAWN AND JEWELRY!Vanessa P. ;-)

By far the most reasonable on prices and the employees are very helpful and attentive. I highly recommend Smart Pawn on William Cannon and Congress over any of the local corporate establishments. Go to Ez Pawn if you prefer rude service while getting your eyes poked out by blood suckers. 👍🏼👊🏻

Love this place such great customer service 💞

I purchased a laptop computer from here. I couldnt be happier with a deal that I got and the service I received. the laptop is an almost brand new condition and works flawlessly. Lorena was a sweetheart and was able to give me some good insight as to some guitars that they currently carry, which, I am also interested in. I look forward to seeing Lorena soon, and purchasing my next guitar from them.

Staff is always friendly and helps out in any way they can. Definitely one of my favorite places to come to.

Great experience! I sold jewelery that I didnt know the value of and Cliff gave me the best deal possible! He could have said anything, but he weighed and researched and made sure he knew the true value!Thanks Cliff!

Brought a camera in to sell and was immediately greeted by Micheal. He was very helpful, very friendly and was knowledgeable about everything we talked about. He didn’t push products like most others do which was nice. Definitely recommend!

Great customer service and very friendly

Very professional. Always enjoy coming here. Always makes you feel welcome. I highly recommend this shop.

They didnt wipe down counter before next customer.

Very happy with the service here. Chris was very professional and knowledgeable helping me out. Thanks Chis!!

They are very nice. They treat me well. My favorite place to shop and pawn..

Just sold several pieces of jewelry I haven’t worn in ages; got a very fair price and the process was very quick and easy. They are polite and professional, and I appreciated getting some cash on hand! Going to look through my jewelry box and see what else I can part with and go back!

Good pawnshop! Ive bought a lot of good merchandise from this place and have had good experiences here.

Carlos was very nice and helpful with the process. Quick and easy, and he worked on getting me the best deal possible for what I needed. They have a safe and friendly environment, which was a relief because I was a bit nervous about going in by myself. Thank you!

Amazing customer service. Cliff is outstanding. I dont think anyone could exceed their service & they do everything they can to get you what you need. I would HIGHLY recommend them. When you leave, you feel good because you know they are great! The experience could not have been better!!

Great staff, fair prices, offer you a decent loan value on your goods.Ive been a frequent pawner the last few years after losing my job and theyve helped out during that bind.Unlike some pawn stores who will forfeit your property if you miss a interest payment. Ive called in and asked for a few extra days and theyve always accommodated me. Its an awful feeling having to pawn your possessions, even worse to lose them. I do business with them with confidence.And sadly, Cliff now recognizes me when I walk in. Lol..Great customer service.Thanks yall.

People are nice and helpful I have bought lots of things from cliff he’s is a great employee I rwill keep going back to National pawn on William Cannon ANS south frost I would definitely go AGAIN 👍👍👏👏👏

Amazing shop!!! Cliff was great. Helped us with the loan that we needed. The store was clean and easy to shop. They even have layaway. If you are in need this is the store to go to

Great experience at National, went to several pawn shops to sell some high end watches. Cliff and his team gave me the best offer and were super nice.Highly recommend them!

Micheal was amazing, helped me with everything I need. Would definitely come back and do business with them. Best pawnshop I’ve ever been to.

Cliff and his crew are friendly and have a vast amounts of knowledge. Always cheerful & courteous to everyone. Really like shopping at that store.

I go to this store two times a year when traveling thru. Always get a good deal with great service. Not sure of the names who work there but always helpful and friendly.

I wish it was possible to give zero stars. I’ve used this pawn shop for some time. I put an item on layaway. Turns out I didn’t need the item. So even though it’s “written” somewhere I was never told of a 10% restock fee. I put 100$ down and they took 10% of the entire product so I get 33$ back. That’s robbery no matter how you look at it. I will do my best to throw shade on this store every chance I get and on every platform.

These people are always vey nice to me. They also offer me great deals and are very helpful.Great Pawn shop!

Always have good service here. Thank you Michael and the rest of the staff, y’all are always very helpful. I will recommend National Pawn to all my friends and family.

The Manager at this location is always so respectful and pleasant to work with unlike most pawn shops.

The guys were awesome and fair! This is my new favorite pawn shop!

I always find great stuff here and they’re always super helpful when I need to get out of a pinch

Super quick and easy. I’d recommend them as they got me what I needed and quickly! Thanks again!

I LOVE THIS PLACE. THEY ALWAYS TAKE VERY GOOD CARE OF ME.

Great customer service. When we found the prefect ring they let us use the loop to look at it & the diamond tester. Negotiation was totally fair. We left with the ring boxed up nicely. Thanks! We will be back.

Always have great service

Everyone was very friendly and helpful. Will definitely visit again.

Amazing customer service. Greeted when I walked in the door, and taken care of quickly. I left happy! Had a nice family friendly vibe!

They have really nice guitar selections, and they helped me pick the right one. they were also very friendly, they played music for us and showed us inventory. very patient and respectful

Had to visit them for a financial relief the Two young Ladies there where very helpful and quick with getting me what I needed Thank you. Much success in your business

Mr. Cliff is a highly knowledgeable service technician that isnt the manager but HE IS THE BOSS!! Go see him for a fair deal. Thanks Cliff!!

David was very helpful. I’ve been to a lot of pawn shops and everyone who works here is far and above the most professional, and respectful I’ve ever seen.

Friendly great service

Very decent with selling. Both parties left a little unsatisfied so I think it was a good deal. Good prices it seems like too.

Very good experience... All questions were answered, & received a fair loan amount for the items I pawned... Great service & friendly people.

Very friendly staff. We’re very thorough with evaluating the quality of my jewelry. I will definitely go back.

These people are all friendly polite& helpful🤩👌👍🤘lots of deals

Friendly staff, very helpful and fair. Would definitely recommend to anyone looking for a pawn shop in the Austin area.

Always have to stop in and see Cliff when Im in Austin. Great deal on the diamond stud earrings. Wife will be thrilled.

Yes I absolutely love this place I will always return great atmosphere and great service I wish everyone would practice this kind of customer service and they always go abouve and beyond to please the customer Thanks.

This was one of the best experiences i have had Omar and Cliff are the most professional people i have ever met

Super friendly staff they went above and beyond to find what I was looking for. From the online communication, to the time I walked into the store I was treated awesome.

This is BY FAR The BEST PAWN SHOP IN AUSTIN TX !!! PLEASE DO NOT GO ANYWHERE ELSE. THEY Treated us with a far and gavevus a GREAT DEAL !!!

I went in with a friend an she pawned an item as Cliff was talking to her, he asked if he could help me I was in need of a watch he showed me the case with watches an was more then helpful he made me a great deal on a watch an I walked away telling the time.I was very pleased with my visit to this pawn shop will return again thank you Cliff

Carlos is the manager here and this place is awesome! They are really fair with the amounts they give you when selling items and I would recommend them to ANYONE!

Came in and was helped by Michael, great service and cool atmosphere really helped me out and gave the most for my items.

The best experience ever noemi she helped me out and gave me the best deal and has the best customer service ever for sure gonna come again !!!

Im a return customer as everyone at this location is extremely friendly, helpful and get me the money I need when I need it. Clifford, Loreena and everyone are a great crew and a pressure to deal with.

Lorena was great help! All of the employees were very welcoming

They were there when I needed them thanks!

Noemi as usual was very helpful polite and when you deal with me you have to have patience she definitely had that

As always awesome service!! They are fare and give your moneys worth best pawn shop in Austin!!! Thanks for treating me fare!!!😎😎

Service was good and Micheal was great with his service things couldnt have gone any better anywhere else...

Great customer service, and nice staff. very helpful and we bought nice music instrument. Thanks

Cliff is a wonder Customer Service Representative. My favorite ever