My review isn’t for the store (although, once upon a time, I did send my Carry-On to Austin when they retro-fitted my battery compartment) but with the company itself.In March 2021 I flew from Long Beach to Phoenix and checked my Carry-On. I flew Southwest and it was free. When I arrived in Phoenix, I had to go to the bus terminal to make my connection for the rest of the trip home. At the terminal I noticed a large dent in my Carry-On. I wasn’t sure I could get back to the airport, make a claim with Southwest and get back to the terminal before my bus arrived and since it was the last bus of the day to my home, I let it go. Once I got home I emailed both Southwest and Away and notified them of the damage. Before Southwest could tell me it wasn’t covered because I didn’t notify them within four hours of landing, Away replied and told me what I needed to do to get a replacement (and they apologized for the fail).I got to keep the battery the original Carry-On came with, along with the charger, the laundry bag and the cloth cover and they sent me a brand spanking new Carry-On with all new battery and all of the stuff it comes with now (adapters, etc). The replacement arrived within a few days, I hadn’t even unpacked from my trip yet.I am very happy with Away. Since I bought my first one, I have bought two other Carry-Ons. For me, it was the quality I perceived and the battery that sold me but it is the customer service I experienced that prompted me to buy the other 2. Even when I had my original Carry-On retro-fitted for the change in TSA policy for the battery, they sent me a box and a shipping label, performed the work and had it back to me in plenty of time for my next trip. I would highly recommend Away suitcases and their customer service. I don’t usually give all the stars but Away definitely earns them all.

Wow! The staff here is so friendly and helpful. I had ordered a luggage set online that was shipped to my home. Unfortunately, one of them came dented from UPS. Luckily, Austin has a retail store and was able to easily exchange the luggage and also for a different color (ended up liking navy more than coast). Shout out to Shana(?) for making this process easy. If only Apple could learn a few things from Away in terms of getting customers in and out of the store quickly.

The store is beautiful and well organized. The salesperson was friendly, knowledgeable and super efficient. I got what I needed in record time. Will travel in June and look forward to using my two new luggage purchases.

Do NOT get a light colored Limited Edition suitcase! Bought mine less than a week ago and asked if it would get scuff marks. The sales associate said I could get it out with a magic eraser or Windex if I got some but it would come out. After traveling on a plane this weekend the scuff marks won’t come out and they just said “Sorry there is nothing you can do and we can’t return it because it is Limited Editon.” Would not recommend this suitcase at all for this price!

I shopped at the store in Domain in Austin. Their staff is fantastic with outstanding customer service! I only use Away products for traveling.

I had some trouble trying to find how to make a reservation online, but Away was able to take us as walk-ins. Quick service! The wait was a breeze because theres a bunch of shops around as well to look around

Great customer service & a great product. The employees at this location have taken care of me every time I have been in.I highly suggest visiting Away before any of their competitors in the mall. Youll get unrivaled customer service and better quality luggage all at a fraction of the price. Keep it up.

My issue isnt with this store in particular but Away Customer Service hasnt responded to any of my emails and direct messages in over a week. They have charged my card and will not address any of my concerns or tell me the status of my order. This has been the worst customer service experience of my life.

The customer service is phenomenal. My limited edition suitcase went flying down an escalator and was as damaged. I took it in for repairs and they offered to not only repair it, but they offered to exchange it. They definitely have my buy-in when it comes to ensuring reliability of their product.

The staff was helpful, polite, and patient. It took me a while to decide on my suitcase color.

I purchased the Away Backpack in fall of 2018. Id been on the hunt for a higher quality, highly functional, yet stylish backpack that can withstand the 100K miles I do each year.Im disappointed in my Away Backpack for several reasons. First, the warranty. Their luggage comes with a lifetime warranty, which I feel is expected (and appreciated). Their backpacks have only a one year warranty. When I asked about this, their response was unlike luggage, a customer keeps their backpack with them always, so it doesnt go through the same torture as checked bags. I BEG TO DIFFER.Second, the fabric has gotten funky after a few short months. It looks old and cheap.Third, they didnt put as much thought into the pockets and internal organization as they should have. They couldve done so much more to make it more functional (and to help travelers stay organized).I DO love two things: 1) theres not obnoxious branding (cough Tumi cough), and, 2) the sleeve on the back that secures it to roller handle.For the price point ($195), Im disappointed and do not recommend this backpack.

I love my new luggage. I bought the big-carry on for my travels. I cant wait to use it soon. Great location. The staff were really friendly and helpful. Lifetime warranty on the luggage helps.

Visiting the area and excited to be able to pop into a brick and mortar store to check out the luggage. Mary Y was super friendly, helpful, and knowledgable without being sales-y. She was gracious in taking down and explaining anything I wanted to see and offering her personal experience with the pieces she owns. Great customer service!

I had been following this company online for a while and I was determined to get me one!! The store was a little overwhelming because I wanted them all!! It was good to see the suitcases in person to help decide.

Loved the design of the store and how helpful the staff was. They were knowledgeable of current travel restrictions and had what I think are awesome accessories to go along with your luggage purchase. I found my holiday gift - and got to take my dog in to look around.

Ordered my replacement pop up battery and since I was in the area for work, decided to drop in to see if I could get it changed on site. Mackenzie and Mina were friendly, customer service oriented and very helpful. Not only was I able to get my battery changed out, but it was brought to my attention my current bag needed its compression straps reglued. I was buying another bag so we were able to switch them out and get my current one worked on. All three ladies, Mackenzie, Mina and Sidney were great! Love my bags and the store!

I learned that there has been an Away store in Austin this whole time and so I had to swing by and check it out! When we (my parents and I) walked in we could see that they were quite busy and it was very loud inside but it was understandable due to the fact that it was a weekend. Nonetheless, we were still promptly greeted and acknowledged by a sales associate whos name I got to learn was Ivy and she stated that someone will be with us soon. I could see that every person was busy with a couple of customers including she so I had no problem waiting. Ironic because the person who ended up helping my parents and I was her! She was very patient, sweet, knowledgeable and personable. We were probably in there for a good 30-45 minutes (or longer) but never once did she frown or make a face nor rushed us even with more and more customers entering the store (still did a great job continuing to greet each person). She pulled down all the colors/sizes that we wanted to see/touch and honestly did it with a smile, even when she was putting back up the bags. She knew that we were only wanting to get a feel of the products but continued with the great customer service as if we were, purchasing. She explained everything about the brand, trial, warranty, selections in a non pushy, sales-y manner which I really appreciate because I didnt feel any pressure to make any bold decisions. Although if I did buy, I wouldve probably bought everything she showed me (in the all the colors! lol). Honestly someone give this girl a raise!!! She did a great job assisting us for the day and I cant thank you enough for giving us that wonderful customer experience Ivy! Definitely one of the best sales associate by far. I will definitely be back when I have a trip and purchase from you. Cheers!

Want to send a special shoutout to Mary from Away! She not only helped me pick out several items but even helped me take them out to my car after I purchased them! She was extremely helpful and was patient with me. Will definitely be back! Thank you Away!

Staff was extremely helpful. In and out, super easy and great warranty. Customer Service was great on the phone as well

Sale lady was very polite and knowledgeable on the products. I love my next carry on luggage

Great store for really fancy travel related gear.

The Away boutique in The Domain is an excellent shop for the Away travel and luggage brand.

Great, friendly staff. Great products!

Zipper broke on my suitcase. The exchange process for a new suitcase was quick and easy!

Great and helpful staff and great selection

They don’t sell gift cards in store. An hour trip I won’t get back, just to be told “go to the website.”

Already love my medium suitcase!!

Love my away luggage

Awesome

Excellent service