Have been a copier lease customer for nearly 10 years. They had some type of corporate reorganization that changed billing but did not notify customers. We were notified that we owed $123 in July, after some investigation I determined that it as lost I the mail, stopped payment and made new payment. 2 weeks later I received a collection notice for nearly $1000. Now they have an invoice showing larger past due that I never received, nor is the amount on the most recent invoices. They informed me my payments need to go to 2 separate locations and they can’t find some of my payments even though they have cleared and they refuse to stop the collection company.

Had Marc Coseriu come to my office and make big plans to have my entire office set up as HIPPA compliant with secure internet and emails. Months later nothing was done except to install some monitoring agents on my computers. IT issues could never be resolved by their team. Paid thousands of dollars for nothing. Stay away from TLC office Systems.

The sales person promises everything. You go for it. Sign a contract and you are stuck! Had to return to my old big company - Spectrum with no contracts and a service that actually works.