Visual was great made sure address was 100% correct for me. I appreciate the courtesy to do a A plus job. Wrapped package sweet too I am happy

Great location. But by far the rudest person attending I have ever met. Sorry to say I will be looking for a different spot. So rude not a people person.

This store charged me $3.48 for a one page printout which I took myself, just used their computer & printer . On top of it this guy who was there behind the counter when I went there around 4:30 pm had the worst imaginable attitude, he is extremely rude to Indian customers, have experienced his attitude before, have also seen him treat Americans differently! Please don’t go to this store other than to drop off packages with labels - unless they start charging reasonable prices for services and employs normal people who has at least a vague idea what customer service is!

This guy should loose his franchise. They have the worst service and oh boy, the attitude is out of the world. They way I saw him treating other customers.The way they work is like they are doing a favor of opening store for you. The close shop for certain time in afternoon. I understand every employee needs a break to do their business or eat lunch but it just creates hassle for customers.Hope there was another store nearby, it would help me stop on immediate effect to come here.

RUDE! NEVER GOING THERE AGAIN! They all are very rude and dont help at all. I had a huge box and he didn’t even want to open the door… at least! Said he doesn’t need to help. Wow! This is the worst store EVER! That’s why the reviews are so low. DO NOT GO TO THIS STORE

I went to this store for notary public and the attendant provided rapid help in notarizing my documents and after it was done, he even help me courier my documents to India. This is one of the best ups store I ever visited.

On 3.22 I went in to get a copy of a document on my phone. I was told its all self service at a computer terminal..that I have to do it myself. I told the worker behind the counter I wasnt sure how to do that Im not computer savvy on how to do that. I proceeded to do the copy on my own and the copy came out too small a paper. I then asked the worker if he could please help because I didnt know what I was doing. He refused to help me.. and in front of others customers there he embarrassed me. What kind of place is this that refuses to take 2 minutes of there time and help a customer that is doing business in your store? He seem to not care at all and I left the store stating I cant believe you are refusing to help customers. Only concern came from another customer who said that would help me. I have my own business and no matter what good customer service is my number one priority. No matter how much money a client spends you should treat people equally. I felt like if I was of Indian decent the worker that day would have helped me. CUSTOMERS BE AWARE!! This place is horrible Think twice about going to this UPS store in the future.. horrible and the workers are rude!!

I had an extremely large individual T-shirt orders to ship out and Dhruv the associate helping me was very efficient, kind, gave me the best options to get to my product safely and cost effectively to my clients.

They arent the most customer-friendly people who work there, but theyre quick and have never messed up anything for me.

Always a quick and easy process when ever I step into the store .. I appreciate the safety the staff takes during these difficult times … this is where I go for all my shipping needs

One of the worst if not worst customser sevice experiences ever. The mask mandate has been over since May 26 and the Indian guy behind the counter started yelling at me about a mask once I was at the counter. I kindly stated since I had a prepaid label I will leave my package an exit the store. He immediately began yelling no and refused to accept my package. Absolutely ridiculously! FYI went to the UPS store on New Brunswick Ave and dropped off my package without an issue, great customer service there.

I dropped of few amazon packages and shipped out one package from this ups store and Atit help me with packaging and he is very polite and friendly.

The store associate is extremely rude and unprofessional for no apparent reason, he needs very serious training and customer service or better still get a new job. Management should pay attention because he is driving down business and turning customers away gradually.

This store has the worst customer service probably in NJ. The man is so rude and has a terrible attitude. Today I went to send a package and he had the audacity to refuse to help me only because I didnt wear a mask. THE MASK MANDATE IS OVER AND YOU CAN KEEP WEARING YOUR MASK FOR THE REST OF YOUR LIFE IF THAT IS YOUR DESIRE, BUT DO NOT FORCE YOUR CUSTOMERS TO WEAR IT IN ORDER TO BE HELPED! What an ARROGANT!! Many stores will gladly help you. Just AVOID THIS ONE!

International shipping now is easer with new ups rates... and the employees like Jatan explains all the international restrictions there are for shipping properly so I know if there’s any delays in certain countries I ship to for my e-commerce business thanks !

He is always rude to clients. He keeps yelling and has no manners. I don’t understand how he keeps this business. He should be fired and if he is the owner get another job cuz he is very unhappy

I used to use this location several times a month. excellent, attentive and helpful service. unfortunately, the last few times i went the service has been dismal. 1 employee there just seems to be mad at the world. very unhelpful, rude and with a horrible attitude. def not worth the poor experience. theres other places that offer the same services for less $ and with better service.

I wish I could give negative 5 stars for my experience and bad attitude.

The gentleman working today March 26,2020 at 12 noon was rude and unprofessional. He kept hanging up on me when I was inquiring information from him. He would not pick up when I called back. I have never been treated so disrespectfully by anyone in customer service. I asked to speak to a manger and was yelled at and hung up on. I would not recommend using UPS at this location. They really need to hire people in customer service without anger issues.

Bad customer service, rude and with an attitude because I questioned their absurd prices.I’m a frequent customer at this store, I had a box that needed to be sent to another state whitin the US which it was about 7lbs and the guy told me $200 for next day delivery, so I asked how about for 2 days delivery and he said $130... he caught an atitude and became angry because I got surprised and questioned about the price. I walked out and will never return there, I went to USPS. (USPS charged me less than $30 for 2 days delivery)

Sad to see so many negative reviews,Agree the guy is not very friendly and dont smile, but that doesnt mean he is rude or unprofessional.I was there yesterday for notarizing some documents and shipping.He was professional, mindful of my time,even helped me with the copier.During my time there I saw at least 20 customers attended by him,he was not rude to anyone,maybe his lack of smile and very little conversation is perceived as rudeness.

The worse store ever. In 100 degrees weather, the employee shut off air way before closing time. We had 15 minutes left before store closing time and he said he is closing the store since we had a lot of items to process. He was extremely rude and unprofessional. I m never going there again.

Went there to drop off a package and by the time i got to the desk the man started screaming at me about a mask so i put my shirt over my face and he started screaming louder, no get out so i put he box down on the table and he told me to take it with me he would not scan it or take it till i came back with a mask i was very embarrassed and just took my package to rahway where they treated me very very nice rayway is my new stopping ground

I dont really understand how with so many complaints about the same employee UPS does nothing. I went there this morning and he seems so upset and refused to help me. I wanted to return some itema from Amazon and all he told me was to read the instructions. I told him I needed help anyways but he refused. I went to another store (Smith Street, Pert Amboy) and was out in less that a minute. The gentleman there was so helpful.

Worse customer service .. staff does not even reply properly.

Very unprofessional, rude, no excuse me or please.

The guy who usually works counter does not like his job and always acts like you are bothering him when u come in. If he doesnt like his job he should find another one. I came in one day and he had a sign up saying he was on lunch for 30 minutes. I have never seen anything like this. My wife and I dislike going into this store but they closed the one in Avenel across from Quick Check. He needs to be fired! Trouble customer service!

Rude and obnoxious. Rushed me for no reason.

I was treated so rudely tonight. I arrived to the store at 6:10pm and I really wish I had taken a picture but the guy that was working at the counter alone was so rude. I walked in with my very heavy box/package that I needed to ship and the guy was rushing me. He looked at me and was laughing at me for putting more tape around my box. Then he asked me, from across the room, if I was shipping something becuase he was trying to close. I thought it was very rude of him to rush especially in his nasty tone of voice. I told him Google says they’re open until 7pm and he said no that he was trying to close. I told him he was being rude and he handed my package back to me and asked me to leave.Someone needs to straighten him out and tell him that he needs to help every customer that walks through the door when they are open.So dissappointed. :(. And I didn’t get to ship my box. Poor customer service and a loss of profit for this UPS location. At least the guy got to close up early. Lol

Guy behind counter has no knowledge on notary. Refused me service.

Overcharges and lack of customer service in selecting shipping mode that is in customers best interest.

I deal with ups store monthly with sending out samples. I have paid labels and sometimes dont tape my small box that requires a 2 inch piece of tape. All the ups stores that I have been too over the years always tape my box no issues. Now this location wanted to argue with me about it I went off on him. He taped my box and I walked out horrible employees here and very very very poor service. Go elsewhere dont waste your time here.

Closed the store to take is lunch break then puts a sign up. Bunch of customers including myself had to wait in the car for the employee to finish eating. Never seen anything like it before. Always rude. Wish there was another UPS near me

Very rarely will I post a negative review or issue a complaint. However after visiting this location several times, I felt compelled to write this. Customer service is terrible, the waiting time is to long. Employees at this location are incredibly and deliberately slow, which further exacerbates the poor service. They will engage in lengthy discussions with their customers, instead of clearing out the line of people waiting to be serviced.

Very bad customer service. I called them they didn’t even give me answer and hung up.

Rude and they try to rip you off

Best ups store around and best employee (Vishal ) provide 5* service

Customer Service is terrible in this place. What should have been an easy, quick return was turned into a very unpleasant experience.

I went into the UPS store at 1162 St Georges Avenue Avenel NJ on 8/18/20 and requested a package be shipped overnight, the packaged contained documents for our company to be able to ship products into Canada. When I asked what time the shipment would get there, the representative told me the shipment would be to the address I gave them by 8/19/20 by 5pm. When I went online to check the tracking I found out it had not even left the facility until 11pm that night and only made it to Edison NJ and that it would not be delivered until 8/20/20. When I called customer service to see about getting refunded they told me I had to call the location to get the refund. I call the location and the person told me they would not refund the $30 charge because they could not guarantee my package would get there overnight due to COVID. I argued with him about his representative giving false information he still refused to do the refund because they had paid for the product to get there a day late. I will never use this facility or UPS again to ship any products. I do not recommend doing business at this location because they do not back what they are charging for services.

The men in there are so disrespectful to woman and I have gone back one to many times but I am done after today.

This place is HORRIBLE. One nasty guy working. Garbage and boxes all over. Worker refused to look for my package that had been tracked as being delivered there. DO NOT GO THERE.

Negative stars if i could. Walked toward the building at 6:25 checked my phone. Owner locked door in front of my face and rudely muttered barely audible that they were closed. 5 minutes before closing time. Hideous customer service especially during the pandemic. To slam the door in a customers face carrying boxes is truly despicable. Bring your ups packages ELSEWHERE

I had gone to this store on July 6th 2020 and returned some items back to amazon, fast forward to today August 13 2020, I get an email from amazon that they never received my items and they were going to charge my account. I called this UPS store and spoke to the rudest person ever VISHAL, sounded very overwhelmed, was rushing me off the phone because he was busy. Told me to have Amazon call him if there’s any problem because he couldn’t assist me. When the heck did servicing or helping the customer not available . I will never return to this store ever again. The upper supervisors should really look into it.

The guys at this store are friendly and informative. I needed Notary Service and Copy Service. They answered my question promptly and provide friendly, fast service. I had numerous envelopes of documents that needed copying and they collated and verified my copy count accurately; which is not easy to do. I will use them again.

Very helpful customer service. Amazon told me I didn’t need specific packaging, but when I got to the store it turned out I needed my item in a box. The gentlemen was kind enough to box it for me. He totally saved me a trip back!

I went to this store for public notary and the attendant provided rapid help in notarizing my documents. After it was done, he even waited until I confirmed with him that I dont require any additional assistance.

Very friendly service..VISHAL was very friendly and helpful and hats off to him for working during this situation.

I dropped off a package 4 days ago and it still not left the facility and when I called they said they cant give estimated time and online status not updated as well.

Guy working in store is very nasty, disrespectful and try’s to reprimand paying customers. Choose another location if you can. The guy was literally arguing with another customer in the store. Don’t go here.

Came in around 3pm to drop off a package, there werent any customers in the store but the few spots marked for the store were full right in front of it. As were the closest on the other side closest to St Georges avenue. One vehicle seemed to be a company van, I dont recall if it was delivery/shipping related or some other business.I was almost immediately greeted by the (only?) employee there and he asked if all I needed was to drop off which I confirmed. I got my receipt for the drop off and was on my way in seconds. I had taped up my package and applied my label prior to my visit as I always do on any drop off where I am only handing over the package to the carrier and obtaining a receipt for that hand over.

Last time I will go here the guy plainly obvious was annoyed he had to work I needed a piece of tape he said no I said fine I will go to the one bye my house...guess what the ups store in fords awesome. They taped it gave me coupon and free pen....good customer service goes a long way. Will not get my business ever again there loss.

Good service with patience and good customer service I appreciate it

Paid $6 to have UPS package my item for me also bought the insurance on the item. Item was delivered damaged, opened a claim and they deny the claim. Call in the store and they hang up on me and lie that they never packaged my item for me. Dont trust these guys with your stuff, theyll lie and hang up on you, theres another UPS store about 5 minutes north from here use that one instead, I dont know if theyre any better but they cant possibly be any worse than what I experienced. The other store does have much better reviews however.

Just giving one advise be carefully going to this location or just dont go, they want to charge you for even a piece of tape

Came here a few minutes before closing to get a couple labels printed and ship out some packages back to Amazon. I walked in and the customer service guy was all smiles with the family of 3 he was helping, which seemed close to his nationality. He finally got to me and was abrupt and rude as though my presence there was unwelcomed. He did print out my labels and thankfully I got a receipt for my returns but I definitely wont be returning back to this UPS location. His attitude sucks.

Vishal and his team went above and beyond to satisfy our shipping needs. Other UPS Store locations would do good to learn from them, especially in this area.

Rude, poor communication, mismanagement, and straight up neglect, go to any other ups store. Just not here

The best customer service I ever had in THE UPS STORE. The indian guy who is working their helps me to ship my documents to my country and helps me to take out print-outs with affordable price. Highly recommended 👍🏻👍🏻

I love these guys! Specially Vishal Patel. He is very helpful and friendly! I always use them for my office mails.

UPS needs to take action. Very rood behavior and false services.

Vishal is Very honest person with customer friendly

Used this facility a couple of times to drop off packages and had no issues. The packages were delivered on time. The person who handled the packages could be more customer friendly.

Convenient drop off! Owner is very stiff.

Worst customer service ever. I called asking if my item shipped or not because it looked like it was sitting there for a good two weeks. I was put on hold for the guy to answer more phone calls sounding like they had the same issues. After 20 minutes on the phone waiting I hung up.

Store was closed till God knows whenever. I met a post master in front of the store and he was complaining bitterly about how they dont care and always lock up the place. There should be at least two people working....its crazy how a whole store is completely locked on a business day.

Guy who helped me both times is very friendly and helpful. Quick and easy process each time I had to send something out. I recommend going here.

Professional and quick services. Revisited Nov 2017 they are quite friendly and asking most questions I had in Shipping. Quoted me a competitive price of Shipping.

Be advised, they charge for computer usage and taping the package if required. I would recommend using the Main Street location instead since they do not nickle and dime you for things.

I love these guys! They’re helpful and friendly! I always use them for my Amazon returns.

If I can give them a zero I could. my package was dropped off at this ups and some worked named “BJ” gave my package to someone else that was not me. WITHOUT A VALID ID just simply gave my package away. seems like a inside job. they are theives please never go here

Terrible customer service. I received attitude for not taping my box and then employee had the nerve to tell me it wasnt his job to prepare the package for return. I was unfamiliar with the return process and instead of explaining how to do it got a lecture on how I should know what I am doing. I will not be returning, hope people have a better experience in the future.

Good customer service and they provide verity of services like scanning & printing at affordable prices and you they are open on sundays too. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ To THE UPS STORE

Fast service

I went there on Friday at 6.45pm to drop a package and the door was locked. There was one guy inside who was playing on his phone. Upon knocking the door he looked and continued with his phone. I was trying ask him it is 6:45 pm and how come door is locked. So exactly at 7pm he came to the door and told me that his name is Miral and he is the owner of the place and now the store is closed. He refused to take my drop off package even though he knew that I was waiting since 6:45pm. I will never go to this place and recommend to anyone.

This business has recently changed ownership. I do a ton of internet transactions and have been using this store since it first opened. The new owner is never there and is real good at playing stupid over the phone. I brought a package to this store and after it was weighed and accepted I was charged an additional amount for insurance to cover the full value of the contents. The package was damaged in transit and the owner will not process a claim. After filing with the Better Business Bureau, the New Jersey Department of Consumer Complaints and the Middlesex County Small Claims Court I will bring my business to the USPS or FedEx.

Awesome store takes care to make sure whatever I ship is packaged safely.

The store is poorly ran and operated. Customer service sucks and i rather drive to Linden than to deal with these guys.

I had really nice experience to this store personally i came here to drop off my packages the guy who is working their help me out to take out print out the return labels and i baught the boxes too at good price and the clark pack for me.Thank you so much.

The person at the UPS store at 1162 St Georges ave, Avenel, NJ is very. He wouldnt even talk to you nicely. He didnt even give a receipt for delivery of an item. He asked me to take a photo of it. The customer service is aweful. I would have given no star at all if ot was possible.

Mosaic Salon and Spa just moved from Avenel to Woodbridge and thanks to a everyone involved and this UPS store on St. Georges Ave. included, this big move was smooth and almost painless :)Special thank you to Vishal who is always friendly and most helpful with any business needs we had.

Under pretext of packaging charge they charge $1 for taping the box shut !!and they place used newspaper as packaging !Are you kidding me? !!What a cheap guy.I called UPS and they noted my complain.My package had 2 items in it. One reached destination and other didnt. How is that possible?Dont go to this place. Its a crazy place.Pick a better UPS location guys.

Just left from here saw the place stacked with boxes and the guy behind the cashier was throwing boxes around, stuck around long enough to make sure he didnt chuck my package with a laptop inside...

I went there to ship an item with my box. I had print label in a usb . The guy asked me $2 for using computer for printing the label, $1 for putting packaging tape on the box. And 10 cents( acceptable) for print page.I said bye bye and went to nearby staples stores where I printed my label for 12 cents and they packed my box with the packaging tape for free

Rude staff. Poor services. Ups employees sucks here. I never give a bad review but this places don’t deserve a single star.

I have been using this location for several years always happy with the service I received very professional

Excellent customer service provided at this UPS Store. I have no idea why people are complaining about the $1 packaging fee. When I go to the post office, they dont provide any tape if I need it. And in this day and age, I am surprised people expect free things. They are also running a business. Also, I have seen them give free water bottles to their drivers who come in sweating during the summer. That is true service and care. They take interest in their customers and genuinely care. Also, I have been in the back where they do their packing because I was concerned about a fragile item I was shipping; they use bubble wrap, foam peanuts and take extra care every single item.

So far an ok experience in the store. Im writing this review because this is a strip mall and people seem to exit thru the entrance. This has happened numerous times to me at this mall. There really isnt enough room for two cars and it is quite dangerous when someone is compelled to exit thru the entrance. There is a proper exit in front of the ups store. There is a separate entrance in front of another store. All people need to do is follow arrows appropriately.

I just got my passport photos with the new manager Vishal and he is super professional they use great quality equipment and they came out so nice I decided to do a few portrait shots for work!

Do not go to this UPS store. I wasted 20 minutes there only to be told something isnt working and my package couldnt be sent. They never know what is going on in, go to a different location.

Two times now I have returned things from Amazon to this location & I get notifications months later that the item has not been returned.

Do Not do business with this store or you will regret it. I have a box there for my business. I paid a lot of money to have something shipped today (Friday) and I track the package and it says that they attempted to deliver it but the business was closed, I go there and there is a sign that states that they are closed today and tomorrow (Friday and Saturday) and that they will re-open on Monday!!! The sign also stated that they will be closed again Friday through Sunday of next week for no apparent reason whatsoever. I pay for a box, a box that I am supposed to have full access to and be able to pick up important packages during the normal business hours of operation, but apparently they dont care about their customers at all. I will be moving my business elsewhere and will no longer use UPS for anything whatsoever, I rather go to Fed-Ex at least I know they will never ever close early or take a full 3 days off for no reason. So unprofessional.

I wish I could recount how long, how ridiculous the experience and how expensive it was to mail two packages. Small packages. But I cant. If you dont absolutely have to, dont. Its really bad and really expensive. Theres one a bit further up and I wish I had driven the extra few minutes.

Don’t come here for anythingThey know absolutely nothing

I went this UPS Store to take print out from e-mail. They ask me $5 for internet, i said Good bye and return from the UPS store. Like that so many customers impacting. No other UPS store expect charges like that. So i request UPS to remove out from store such fraud employee.For Identity,The fraud person was Indian.

So rude.

Great service!

This store always looks empty and closed. If youve never been here, make sure you pull on the door to see if its open because theres never anyone at the front and it has very minimal lighting. The customer service is horrible also. Go somewhere else.

Worst experience. Will not recommend to any one. There is guy named Miral

They are such scammers at this store. Disgusting how they lie.

Good fast service but prices a little bit high.