We had a great to no BS experience with salesperson (Justin). He randomly contacted us because our prior salesperson did not follow-up with us. Needless to say, Justin found us the exact truck we were looking for with a great price & fair price for our trade. He provided us with cold water bottles and led us to the truck we were interested in. We also enjoyed the no BS finance department with (Adam). Niner Nation 🤙The coffee was disgusting, but it was free. I would say the service department area & restrooms can use a remodeling. My daughter & I enjoyed the mini putting area while we waited for our truck.The only reason Im not giving a 5-Star review is because we were told the truck already had the door guards & handle guards on it, but my husband noticed on delivery they were not on the truck. Justin did acknowledge they were missing and scheduled us to bring it back the next day to have them installed. Other than that, we appreciate the customer service & professionalism of the staff we worked with, we will be returning customers.

I have a well loved 2004 GM SUV with over 150k miles on it. I am in the process of freshening it up, and I like to do some stuff myself but there are some things I prefer to not deal with. If it needs a lift to work on, I try to take it in. I brought my truck to Gateway and dealt with John in the service department. After discussing what my needs were and what I wanted done, John advised against a flush of the transmission, as that can sometimes cause issues with high mileage units. So we just went with a fluid and filter change on the transmission. He fixed a sway bar link that a different, independent shop had assembled wrong (even after having TWO chances to do it right-dont even ask). Gateway then did an alignment (Ive got a 2 lift with aftermarket torsion keys) and rotated my tires. The bill came in exactly where he said it would, and the tech did a fantastic job. The truck drives like new and the steering wheel is perfectly straight - a small detail sometimes forgotten on alignment jobs. The job did run a little longer than anticipated and so I didnt have a ride to come get the truck when it was ready. John arranged a ride for me, and when I got there he was going through my truck with some some cleaning stuff making sure that my interior was clean and ready to go. This was an all around excellent experience. The large waiting room seemed a little disorganized and short on creature features, but knowing that pretty much every service experience in every industry is taking longer than normal due to employee shortages, I just planned on leaving my truck there for a day or two and didnt have to deal with the waiting room. One last thing I will add, whomever the main phone operator is, she is quite curt sounding, could use some polishing of her phone etiquette. Other than that, thanks John and the Gateway service team, this was such a pleasant experience. This went exactly the way it should IMO. Ill be back!

I am giving the finance department a zero even though this posting shows one star. On Friday September 10, 2021, I contacted portfolio to start a key replacement claim which I was directed back to Gateway Chevrolet as Josh claim adjuster for portfolio advised me that Gateway had the ability to start the claim process and submit it online. I drove to Gateway and I advised an associate of the purpose of my visit which was to start a claim to get a replacement key for my vehicle. Associate advised me that she was new and she would need to inquire about the process. (I give this associate 5 stars honesty) she returned from making her inquiry and advised me to contact Portfolio which I advised her that I already had and showed her the email I had received from Portfolio. She asked for another second and processed to walk back to the finance office which I followed and over hear the finance associates stating that they didnt know the process. One of the finance associate walked me to his office and contacted portfolio which he advised the portfolio agent that I had stated that portfolio was giving me the run around which wasnt so as I had also shown him the email. I spent about 45 minutes trying to get this key replacement claim set up as the senior associate didnt know the process and the service department associate dismissed me to be on his phone. After getting the run around at the dealership and not having my concern resolved, I decided to leave. On my way out I ran into Carolina and she asked if I had been able to file my claim. I let her know that I wasnt able to resolve it. Carolina took me back to the service department and was able to get me scheduled for my key replacement and ensure that the parts required were set aside for me when they arrived. Carolina also get 5 stars for customer satisfaction.

Good selection of new and used cars. My family and I were in an accident our car was a total loss and we needed to get into a good new family vehicle. Ricardo was great he helped us get our new car ASAP and went out of his way to make sure we were able to get the specific one we fell in love with. The process was smooth, quick and our family is loving our new vehicle! Go in and ask for Ricardo he will definitely take care of all your car needs!!

The purchasing experience was easy and quick. They were very good about sharing all the features of my new truck and helping with setting it up the way I wanted it. The only negative thing is that there was a chip repair to be done and they still have not repaired it 4 months later.

My experience with the dealership and James in particular was great. He went out of his way to get me the best price and terms for my new Silverado. The only drawback from the whole deal was from the Manager. He took 500 dollars off the the cost of the truck which was great. That 500 dollars turned out to be the extra bonus cash that I would have received anyway. The big kicker was that by him taking the 500 off I lost my 1000 dollar Accessories package during truck month. I knew nothing of this part of the deal until after everything was signed. As it turns out I may have taken the 500 bonus instead of the 1000 accessories package but I wasnt given the option. But I do love the truck and I feel that I got as good a deal as you can make at a Car Dealership and as such I would recommend Gateway Chevrolet to all my friends. That is if they have any cars left on the lot.:)

Sergio, Maria & Mauricio we’re all amazing from the first time I called and got Mauricio on the line he understood exactly what I needed. Sergio and Maria were there to help me get the truck we wanted without all the dealership talk and straight to the point. So glad I went it and got what we wanted. Thanks to everyone who played a part in our purchase from sale rep to lenders! Definitely will be back!

Great experience, everyone was friendly and helpful. Process went fast. No issues whatso

It was excellent. There was no haggling for a price. I told them exactly what I was looking for and what price range I was looking to pay. They hooked me up and gave me a way better deal (brand new car) and offer (lower payment) than the Midway Chevy dealership on Bell Road for a 5 year old used car. I will definitely be back.

I had an appointment at 9:20 AM for an oil change and new windshield wipers. I dropped off my vehicle at 9AM and used the Lyft service to go home. At 1:29 PM I called to check on the status since I had not yet heard back about my vehicle. While I was talking to the receptionist my service tech Alejandra was calling me so I switched over. I asked if my car was ready and she told me no, that they hadnt even started it yet. I told her that I needed my car, I had to pick up my son from school at 2:30 PM. She told me they would try to start it now. I finally received a call at 3:30 PM that my car was ready. When I got there I asked If I would have stayed there, would it have only been an hour wait? Alejandra then said No, it would have been only 2 hours. I asked at that point to speak the the manager. I cant remember his name, but he told me due to other vehicles coming in and adding on stuff my car was pushed to the side. I told him, that I would rather drive out of my way to go to different dealership to get my future service since I didnt feel as if my business was appreciated. He said he would call on Monday to try and rectify the situation. Since I still had to go and pick up my son who was now waiting with the principal. Well at this point he proved his point since we still have not heard from them. Looks like my husband and I will be taking our business to a different dealership.

I Have been working with John Sheldon in the service department since 2003. He has always been informative and helpful. This time was no different. John is a great asset to your team.

The staff was very friendly and helpful. Bryan, Nova and the new sales guy were very helpful and professional and got me a good deal and were very thorough about the truck and details. Also the finance guy was very nice to explain everything. Thanks for everything. One of the best dealership I have been to.

It was a great experience from beginning to end! Andre an JJ were amazing!

Service was great, everyone was very helpful, I will definitely return to this dealership again.

I had a 7am appt (arrived at 6:50am)for an oil change and to have the key faub looked at. I sat in the lobby waiting for my car. At 8:15 am I checked for a status on my car and all my appt manager (Lucia) said was “someone is looking at your transmitter now”. When asked if the oil change had been done he said “no, we are working through the waiters first.” When I went to talk to the manager in person, he said he was unaware I had stayed and waited. He never asked me if I was staying as I walked into the lobby. By this time he had wasted 90 minutes of my morning and I had to now take my car and leave as this would prolong my time even longer. I asked for my keys, and he walked into the office area and grabbed them. Not one thing was done with the faub, so I feelHe lied to me when he said someone was looking at it earlier. He never once apologized for wasting my time nor did he try to even to reschedule to get my car in. I took my car to a completely different dealer to get my oil changed. We bought the car at this Chevy dealership and have done all maintenance there as well, so I can’t say I wouldn’t recommend this location, but I was extremely disappointed in this whole process.

I have purchased a new vehicle every 2 to 3 years for the past 20 years. This is by far the worst experience yet. My sales person left to have drinks midway through our deal. The finance person lied through his teeth about gap insurance to get me to buy a warranty that he also was misleading on. The parts person has been waiting almost a year for a part and I have driven down there to have measured and then went to get installed. Only to find out it didnt fit. We are a week later and again no resolve. I want to return the vehicle and pretend I never went there. List price 25k my loan is now 37k. Buyer beware they are scammers. The GM never returns calls either.

Jared (salesman) did his best to find and keep me posted on the trucks with what trim and accessories I was after. The dealer discounts made the difference from buying from another dealer. I felt insulted at the trade in offer but that is the ONLY negative I could give. Ill get what Im after with private sale of my old car. Tony (finance) is a good guy and pleasure to work with both he and Jared.

I am a full-time RVer and live in my 5th-wheel trailer. My tow vehicle (and lifeline) is a 2020 Chevrolet Silverado 3500HD High Country. A few days ago my dashboard message center stated Exhaust filter cleaning. Continue driving. So I did...for 30 minutes. Today I get the message Emissions System Service Required. 175 miles until restricted to 65 mph. My travels brought me through the Phoenix area and will be here a few more days. I drove to Gateway Chevrolet in hopes they could help me out. I was directed in to the Cashier counter by a very helpful salesperson that was outside. I explained my dire situation to the lady at the desk. All I got was Sorry we cant help you. We are understaffed and overbooked. ????? Thats it? Thats your customer service standard? OK, I get it, your busy. But no Let me see if I can get a technician to run the code to see what the problem is.? I can at least get that at Advance Auto or OReilly but I chose to us an authorized Chevrolet Service Center due to my truck being under warranty. So....if youre a Chevy person that is on your way through Phoenix and find yourself in need of vehicle service...DO NOT try this dealership as they are Too busy for you.

Ricardo was absolutely amazing! He is knowledgeable, professional and represents your dealership well! Ricos Customer Service Skills are very impressive. We would highly recommend this dealership because of Rico!

Very Knowledgeable of vehicles and option that I have on my recent purchase

I had an appointment scheduled for 10:30 am. I actually arrived early at 9:30 for my appointment. I check in with the service advisor. He quickly confirmed that the issue I was having was my battery and it needed to be replaced. I opted to stay in wait in the lobby while my vehicle was being serviced. I waited for my vehicle until 2:30 pm. During this time I was never once checked on or given an update on my vehicle. I actually had to go in and inquire about what was taking so long. I was then told @ 1:45 pm that there was some staffing issues and that my vehicle was next to be serviced and it shouldn’t take more than 30 min to complete. I understand that businesses are struggling right now with staff I am in the service industry myself. But my visit showed a complete lack of care and I feel like I was completely neglected! I wish I could say this was a one off but this is not the first time that I have had a similar experience here.

I have a defective truck and have had several issues and have been refused service at the dealer. My truck still has a check engine light that I tried to get fixed months ago with under 50k miles on it. Im only grateful that I did not trade in my Subaru when I was being pressured into it while buying this truck. I will adjust this review if the problem is rectified by the dealer. The truck will be taken back for them to determine what they want to do, if anything.

Jered, my sales person, was accommodating and helped the process go smoothly.

Andrew Cruz was great to work with - a true professional.

Be careful, our fault, we know but the car We bought had NO cruise control. They never said a word. Chevy Traxx. WTH? Never even considered in this day and age. Also keep track of your full warranty and be sure you mention it every single time you do maintenance. Lady who takes you in, in the morning, is wonderful, such a hard worker. Beyond the CC have had 4 years and love my car.

Chevy had my vehicle for a week. They called and said we can go get a rental. Vehicle wasnt ready so they never said anything about the rental nothing. Now we are being charged 200 that we dont have for extra days. They said its not in their hands and we need to speak to the extended warranty.They did not communicate with us at all about the extended warranty only covering 3 days. And about our vehicle being ready. We had to call them to see when it would be ready.I dont understand why they wouldnt have gave us all the Information beforehand.

Michael Martino provided a quality customer service which led to the best experience with a dealership. He was patient and very helpful. His experience allowed me to feel comfortable purchasing the truck I wanted. He worked with the finance department so I could get out on time and make my daughters appointment with the dentist. It was an exceptional service.

My new care purchase was a very quick, stress free and satisfying experience. Alejandro was an excellent sales rep and made sure I was completely satisfied before leaving the dealership with my new vehicle. I will definitely consider Gateway for my next car.

Worst experienced ever. I purchased a vehicle about 3 months ago. Omar was my sales person he was great., but on the finance department horrible. Larry was my finance person, and he was horrible didnt explain anything. just told me to sign on the dotted line. Ive built a great relationship with this dealership. I purchased 3 other vehicles didnt think I had to review everything. I should have, but I trusted them and I got screwed big time. never will I ever purchase a vehicle from this place again. @joe Gambino

Terrible service. Service Advisors are rude when asked about the Gateway extended warranty work I purchased when I bought the vehicle. Lost part to my car. Loose caps on valve stems. This is not the 1st bad experience Ive had with this dealership. Had reservations about purchasing the vehicle from you, should have listened to that inner voice. Regret terribly not. You tell someone about these things, all you get is an apology.

My sales rep James was great. Making the deal was average, not great but not terrible. There were no complimentary snacks or soda available. When you are there for longer than 2hrs and spending 50k on a truck a little chips and a soda would be great. Making a deal out in the common area with no privacy is a little un-nerving. There is no separation between customers. You get to hear everything that’s going on around you and the sales manager says the same things to everyone. My vehicle was new and delivered that day, allegedly, I was under the impression that I would be able to pick the nonnegotiable tint, but I wasn’t. Now I have to get that redone on my time/dime. The 3rd day home, 188 mi, I saw an oil leak, yes oil leak in my driveway. The axel seal on the front end was leaking!!!!!! Three days later, GM warranty replaced all parts needed and back on the road. No answers to why that would/could happen but it got fixed. Back on the road and keep on trucking!!!! I traded in a Toyota Tundra for a Trail boss.....a little shaky on the get go but hopefully it was a good switch. Time will tell.

Customer service went above and beyond! Justin helped us track down the vehicle we were looking for and keep in great contact the whole time.

My wife scheduled an appointment for a single tire and an alignment. I got there 30 minutes early and was checked in. I was told it would take about 2 hours more or less. He asked me if I wanted a Lyft, I said Id wait.Fast forward 3 hours, I go to check on my car and he told me They are working on it. I asked how much longer, he repeated They are working on it.. I told him its been 3 hours already, how much longer? He went and checked and told me they were replacing the tire now and then they were going to do the alignment next.Three hours to JUST start a tire??? When i had an appointment? Thats just unacceptable, and instead of apologizing or anything his answer was we are busy.Whatever, I understand busy, i dont understand the complete lack of respect for customers time and appointments. A single tire and an alignment should not take 3 hours.At that point I told him I would like the Lyft home (that process was easy).I did not get a call from the dealership until 5PM to say the car was ready. 1030AM - 5PM for one tire and a front end alignment with an appointment!!To add insult to injury we were told the price of the tire and the price of the alignment when we set the appointment but when I got the bill there was a surprise $40 mount and balance charge which was never mentioned or explained (had it been mentioned up front then fine)At this point I was so done with this dealership and the service that we just paid it and left. Believe me, I will literally drive to every other Chevy dealership just to never have to have another experience like the one I had yesterday at this one.

Andrew and Jered were extremely helpful and attentive.Ronnie has poor warranty sales skills and Melody needs to stay off of her phone.

The wait time for the service was longer than expected due to having an appointment. That was my assumption versus a lack of good customer service. The waiting area was comfortable and the water fridge was stocked with cold complimentary water bottles. The temperature of the waiting area was comfortable. The service writer was helpful in accessing myChevrolet points to access to the service. I believe her name was Liz.

I brought my vehicle in for normal 3000 mile maintenance. My Service Advisor, Liz, is the very good. She keeps you informed on the progress of the repairs and does not suggest anything that is not needed. She is an advisor that you can trust.

I was about 3 hour late for my oil change appointment, but I stopped by just in case and it was as though I was on time. From the moment I drove up to the service area, not one person addressed the fact that I was very late or that they would not consider taking me. I was so relieved.Its so hard to get good customer these days and even though I deserved to get turned away for being so late, they still treated me with 100% courtesy.Dominic was the gentlemen that was helping me.Thank you.

I’m Very disappointed in whatever financing team they have. Thank god I double checked the numbers, once I was ready to sign they wanted more down because of some insurance I needed for the truck. Now why do I need that insurance if the truck is BRAND NEW WITH 10 miles on it. Stop wasting time and look elsewhere for better options.

Your employees were great. Super nice and great customer service skills. Answered all of my questions and made the whole process seamless and quick. Super impressed with my experience at Gateway Chevrolet.

Cane in to look, older man leaning on one of the new cars out front asked us what we wantedWe told him we wanted to look at used cars. He pointed out in the direction said They are over there didnt even walk with us, WASNT even interested in helping us. We are serious about buying and because he clearly let us know we werent worth his time,..... we just left back to Nissan. Nissan was very friendly and helpful, not pushy. I am sure this is NOT the first loss from the sales reps attitude.Thanks for nothing

Do not inquire about a vehicle. They will NEVER stop calling. The vehicle I was interested in sold and they still call daily. Weeks later. I have polity asked to be taken off their list many times and they just hang up rudely and someone else calls back the next day

Awesome experience! Super quick with getting my vehicle done in just under a few hours! Would recommend Zach to all my friends and family!

Marc was a huge help, and he was super friendly. He made sure we where happy with our purchase.

Manuel is the best sales rep here. Definitely knew what he was talking about. I recommend everyone to shop with him. In & out in a jiffy.

My Sales person Jasmin was great from the time she picked up the Ball she never missed a step. Truly a pleasure working with her. kudos well done. Already sent a freind to see her

5 stars all the way!!! My husband and I were looking into the car sales strip mall right off the freeway. We stopped by Earnhardt Honda first but they werent really helping us buy. So after we worked up numbers on a used odyssey and didnt like the monthly, we left and went to Gateway Chevrolet. A young man by the name of Jesus Castro was very energetic and helpful to get us approved. We told him our situation and he ran with our requests and made things happen. We purchased a 2021 Silverado, thanks to Jesus and his finance manager. Thank you.... Gateway Chevrolet. If you need a helpful and respectful sales person, look for Jesus Castro at Gateway Chevrolet! :)

Our Sales rep James Brad berry was great, Informative, polite, friendly. He showed us various options that fit our needs, he gave us a tour of the dealership. He explained step by step the process as well were purchasing our new vehicle!

Got my car fixed quickly and expertly. Robert in Service was very helpful.

As soon as I arrived, someone came to greet me and find out what I was there for. Then instructions were given and I only had to wait a few minutes till I was asked to move my vehicle into the bay. The waiting room was also great. There is water bottles available along with coffee. Donuts or something sweet would be great to have it available too. Great job.

I was so happy with my service experience! I had an oil change and one other service done on my Vehicle and was done within 2 hours, I was so happy that they were quick and very nice Zach was amazing and made sure that everything was done with a timely manner. I will always recommend Gateway with sales and service they are the best dealership I have ever dealt with! Thank you

Alejandra the service adivisor was pleasant. However despite having an appointment I had to wait almost two hours for an oil change and tire rotation. I had to ask her what was taking so long before they pulled my my vehicle in to work on it. The work was done quickly and they were able to fix the issue with my TPMS that was giving inaccurate readings, so that was good. However there is a noise from my right rear wheel that was not attended to and I was told I would have to make and appointment and leave the car for several days because of backlog. What am I supposed to do, walk to work? If you really are so badly backlogged hire more mechanics. This is ridiculous.

Horrible experience!!! First, I drove from Casa Grande which is about an 1hr and 30 minutes in traffic to receive the worst experience. My appointment was at 8am, I got there on time right a 8, they told me my vehicle would be ready in two hours max.. I ended getting my truck back at 5pm. On top of that the service advisor was super unprofessional. I recommend everyone finds a different dealerships to service their vehicles.

I love my new Chevy, however when it came to adding a warranty to my new car I feel like I was mislead when it came to canceling the warranty. I still to this day (5 days later) haven’t received my cancellation form, although I went it the VERY next day to cancel it after purchasing. Very dissatisfied and disappointed in the way I was mislead information and the fact that it still hasn’t been made right is why I DEFINITELY won’t refer any friends or family to this dealership.

Jeremy and Justin did I fantastic job for me and my family. I appreciate everything they did and would highly recommend them to my friends and already have

Marc was very helpful helping me find a vehicle that was perfect for me! He was very patient and did not make me feel pressured to just jump into anything. He took the time to understand what i wanted, and around the price range i was looking for. To say the least i left with a 2021 vehicle (paid off) and i can say i am truly happy with it!

Vivian in delivery helped me so much and answered all my questions. Thank you

The purchasing experience was okay. First day I go to buy a truck and while I am on the test drive it is sold by the time I get back. Reagan did a good job following up and knowing the truck I wanted and he called when it was in. All was swell until I brought it in for a spray liner and the detail guys crashed the truck. While the GM offered to take the truck back and ultimately bought the loan back, which was a token of trust building with me again, there has been no overwhelming effort or offer to get me back into my truck. Why go back and get the same deal at the shop with all these issues. Only way I would ever go back is if they made a fair offer on a new truck.

My first time service appointment at Gateway was a great ecperience. Cody Mills was my assigned service representative and he did a fantastic job. I will be using them again for any and all of my service needs on my Cheve from now on.

I want to Gateway Chevrolet to have my car service Robert from the service department went over the top and took care of me and my car he Exceeded my expectations they looked over my car and make sure everything went good and look good with my car I recommend him for your service needs he will take care of you no question Robert know what wrong and will be upfront with you thank you Robert for great customer service.

Service department is horrible. Appointments don’t mean anything, they lie to you. Also don’t honor warranties. Bought a new car got hustled into an extended warranty, won’t honor free oil changes and now my transmission is acting up and they don’t care, want to keep my car for weeks and won’t offer a loaner car. Regret buying a car here.*** update I’ve tried to contact a manager but have been told I have to go through my service advisor Zach, but last time I talked to him he said there was nothing they can do for me. How nice that they give me a generic response to my review, but don’t provide a contact that can actually help. And the reason they can’t find me in their system, I got married, my last name changed, tried to get it updated in their system before but they weren’t able to. I did speak with GM customer care and was informed that the dealership lied and I can go to any certified mechanic to fix any issues under warranty. So happy to find that out so I don’t have to deal with this horrible dealership anymore.

Everyone was helpful and nice. Love the no attitude environment

Visited several dealerships around the valley and found Gateway to be the best. Not a lot of garbage fees added in and the entire staff was great. Customer service was next level

Very easy and quick, was able to deal with the online department, just had to show up and sign the paperwork!!

I am give this institution 1 star. I was in the process of buying a new vehicle and like all things there were some details needing further clarification. Upon speaking with the sales manager I decided that my business was not as valued as I had hoped. This is truly disappointing, I do hope they are able to correct this issue.

Great service by Jesse helped us in to a new 2021 Honda Accord sport smooth and fast service will definitely recommend him and will be glad to do business with him again

Great experience! Damian Garcia did an excellent job helping me find the perfect truck to take home. Finance team did an outstanding job finding the perfect deal and price. Definitely would recommend Gateway Chevrolet to friends and family

My experience was better then I could have imagined. I was nervous going in there, but Jared completely listened and worked hard to get me the best deal. Such a smooth process with excellent customer service. Thank you again and I love my new truck!!!!

The entire purchase process was excellent. The staff did an amazing job which made it quick and easy to purchase my vehicle.

Best purchase experience I have ever had in 45 years of buying new vehicles! Special thanks to Chelsea, the delivery experience was the best ! She knows all the bells and whistles! She is a GREAT ASSET to Gateway Chevrolet !! Thanks Team Gateway !!

I shopped at Gateway Chevy because they were a few thousand dollars less than the competitors. I bought a Silverado and am more than happy with it. However, during my time with the finance person, we negotiated on something and came to an agreement on it. I trusted that would be the way it appeared in the contract, but when I got home and looked at it. It was not what we agreed to. Its about $4,000 more than what we agreed to. I contacted my salesperson and he said he would have finance call me. That was 4 days ago. I really feel duped and will not recommend this dealership to anyone until my situation is hashed out. Im still hoping to hear from you!!!Update: Yesterday morning I called the number you gave me and I got a voicemail message. I left my name, number and the issue I am having and have not heard back.

We had a great experience at gateway. Our salesman James Bradberry was PHENOMENAL. He was very knowledgeable, friendly, patient and an all around great guy! If you’re thinking of purchasing a vehicle, reach out and ask for James. I guarantee you won’t be disappointed 😊 we absolutely L O V E our new truck! Thanks James!

Called before i went..i had to take the bus..but when i got there ..no jeramey...he is not real...couldnt find him or he is so busy..the cars STILL ON THE WEBSITE..are not really there and i have waisted my time abd the best part NONE OF THEM CARED THAT I TOOK THE BUS AND WALKED THERE BUT JUST THAT I COULDNT FiT THEIR NEEDS..Not MY NEEDS..ONLY THEIRS

Had an appointment and Kelli helped us right away. She was very friendly and helpful.For just an oil change and a car wash it took over 2 hrs. I was going stir crazy by the first hour. I realize they were busy but dang...for having an appointment seems pointless since its about the same wait time everytime.

Best Place to Trade in your old Car and buy a new one! Had the VERY BEST Customer service ever buying a New Car! Total Time with Test Driving and Paperwork out the Door with in 3 Hrs👍 You want a Good Sales Man Go see Sergio he made it pleasant and not pushy or to aggressive! I will only buy from this Dealership they stand behind there contract

We had a great experience with Gateway! When we went in we were promptly greeted by Dewayne and we let him know what we were looking for. He was very friendly and personable, showed us what we asked for, gave great information for us to compare the two vehicles. He was never pushy and was able to work with the manager to get us the price we wanted for our new Trailblazer. We had spent the previous day with a Nissan dealership that came no where near the service we had gotten here at Gateway.

The service department does not deserve the word service to be in their title. I dropped off our car to Roberto. Roberto was, and probably still is, a condescending jerk. My car sat there for two days, nobody touched it or looked at it. I came and picked it up because I was sick of waiting. They also wanted to charge me $150 for an inspection fee, which would not have gone to the cost of any repairs needed. I will never go back to this dealership, or service department, again.

They go me into a brand new Chevy equinox that I love! Jesus was awesome I told him exactly what I was looking for and he made it happen! The only reason I gave them 4 stars instead of 5 is because I had an appointment at 6pm with Omar and I’m not sure what happened or how there was any confusion but we didn’t get seen till almost 7pm and that’s when Jesus came in to save the day! I would def recommend family and friends!

Lillianna and Justin were excellent! Having most of my stuff done before I arrived was expedient and professional. I would absolutely recommend them!

Liz Diaz is a gem. She gets things done, communicates well, and has a lovely personality.

I tried to purchase a car stay away they like to play games there ad has discounts but wait car is not here if you want the car pay full price car suddenly available if you pay full price.

Guaranteed car was ready to take off lot and when I tried turning it on it would not start. Service has the worst communication. Worst experience ever. I just hope that my car starts when (IF) they call me to go pickup and that I no longer have any issues. Its been two days since we last were there and still no phone call or voicemails for any updates. FYI, I had no issues with car not starting when it took it in. I took it in for an engine light and no sound in the vehicle. Ridiculous.

The service team for the most part was great, however it seemed like they could not pin point the mechanical issue of the vehicle. I do understand that the part was difficult and took a long time to be shipped, but 3 months is way to long. Also I was out of town when the service was completed. So I had my son pick up the vehicle. They pretty well just handed him the paper work and the keys and did not explain anything to him, although that wasnt the may thing that really upset me. When I dropped off the vehicle, it was just right after picking it up from Gateway and I was washing my vehicle when the vehicle started acting up again, so it was clean when I dropped it off. My biggest issue was when my son picked it up, they didnt even bother to rinse the dust off, and a bag of trash that I had left in the vehicle was dumped out in the back seat, also I dont know why my change was thrown all over the back floor and soda cans were left in the vehicle, that werent mine.

Adrian was all around very patient and understanding. Wasn’t pushy at all. A very genuine experience. Great hire! He truly cares and loves what he does.Thank you!

Our sales rep Adrian Garcia was the absolute best! He listened to what it was we were looking for, and was pleasant during our entire experience. He was very knowledgeable about the vehicles, and was able to answer all of our questions. Not once did he say, I dont know (if he did, I guess it doesnt matter). He didnt feel like our Salesman, very friendly, not pushy at all. The sales manager introduced himself, and was very helpful and polite. Tony, wrapped up final paperwork and signatures. He was very quick, yet very thorough, and felt like family. I feel bad for not remembering the girls name that delivered the vehicle, but she was very nice, very helpful, and made sure we were all set before we left. We were very impressed with all of the staff that worked together, and gave us an awesome day!!!We cant say it enough, Thanks again Gateway Chevrolet!!!

Ive been to this service location twice for an oil change, the 1st time they took long for an oil change, the second time they took way longer even though I had an appointment but the reason why Im giving them 1 star is because all the time that they took to do the oil change and they didnt tighten the filter of my vehicle, so my car was leaking oil. For them to take all that time and to not even do a right job is just wrong.

Professional, expedient, and emaculate. The work done by this store keeps me coming back as a loyal customer and advocate. I bought my vehicle nearly 2 years ago and have come in to keep my truck running great with regular maintenance. I am never disappointed in the experience. This has to be one of the best Dealer in the nation in customer experience.

I have to commend Johnny V. for his excellent customer service. He sold me an LT Trailboss! Very professional and patient. I really appreciate the care they put into working with me, and the great price I received. The best in Arizona! I am a happy customer and I love my truck!! 😊

Cody greeted me with a smile reassured me that my tire that was low would be looked at. I was in and out within a hour.

Sales personnel is very good but i got my vehicle with missing floor mats and didn’t think it would take so long to get them

This was a follow up visit to correct issues I had the first time I went to the dealership.Got part of the issue resolved but not what I expected.

I have no complains everything went very smooth. Your employees need more training like for example they need ask if it is drop off or customer a waiting for the vehicle a stuff like that. I personally didnt know what to do and I left after 40 Minutes

Didn’t buy here but wasted my time. Over the phone I was ensured that we would be able to work within my budget, however, after being forced as usual to test drive it before getting numbers, they proceeded to tell me that my “bottom line” price is actually 13,000 over the bottom line price even with a solid trade in. Previously on the phone I said I would just sell privately but they said they could match it, however, they gave me subpar trade in rates as expected. Lessons learned. 1. Don’t trade in your vehicle here, just sell it privately. 2. Expect to pay over 5k over the asking price “bottom line” price.

They were very honest from the start which I can appreciate, they keep their word and got me into a car.

The dealer ship was great has great service told me my vehicle would take about 5-10 mins with the recall super speedy and got my car back right away Alejandra was my advisor and I really appreciate all her work and efficiency she has thank y

Staff was nice and polite, but not very much effort or interest was shown in helping us to get what we needed.

The total purchase experience was exceptional. Michael Martino, our salesperson was friendly, knowledgeable and professional. He showed us exactly what we were looking for and negotiated a great deal. Gateway made the finance process a breeze and, after purchase, the person who introduced us to all the features on the car was thorough and explained every feature in detail. I would give the highest recommendation to Gateway for a job well done.

In the last 2 years we have bought 2 brand new vehicles from you. I would like the name of your factory area representative. We have taken our truck into service 3 or 4 times and they have not gotten to it after leaving it there all day long.

Friendly people and good deals. Would buy from again. Special thanks to John, Ray, Gloria, and Michael.

Mr Gonzalez was pleasant better the last advisor I had.

Dominick Bartnik was very professional at helping when i was there. Dominick even texted my, to let me know to let him know if i needed anything as i waited. He was a great help, cant wait to be helped by him again