Kristy and Celina were amazing we came in to pick up and walked out with a new wedding set for my wife. You have a great crew here. We have followed you from desert sky mall and love the one on one friendly at home service. Thank you again from Angie and Aurie Cano. We will be back for more. Prepare for weeding of 20 years you will get the invite.

The salesman was extremely helpful and ensured that I didnt want long for assistance. He handled my repair and purchsse.

I have been so impressed with the staff and service at this store. Weve bought with Kays for 16 years and Im never disappointed. Jewelry guarantee is a must.

Very friendly and helpful!

Had left jewelry that need repaired. Got a email that said it was ready. Website says they open at 10:30. Drove almost 50 miles one way to store which by the way was the closest one to us. Got thereat 10:40 and was closed. They are not opening until 11:00. YOU NEED TO MAKE CORRECTION ON YOUR WEBSITE.

Thank you for treating us like family, we arrive Luis, Aram, and all the employees have a smile and greet us. We always get excellent customer service. Thank you!

I recommend don’t cam in here they’re not responsible people

These clowns are not even honoring their warranty and cleaning agreements for wedding rings. I paid a substantial amount of money to put a Leo diamond on my wifes hand and now you wont clean it thereby voiding my warranty? Just another company that will go under due to Covid Hoax. After this experience I say good riddance.

Very dissatisfied and disappointed in the resizing of the engagement ring my wife bought me here, theirs imperfections and a slight decoloration.

Horrible Customer Service. I am still trying to get my order that has been paid for since Nov. Kays keeps giving me the run around .

Great service!!!@

I went in nervous to buy an engagement ring and Robert Fields III put me at ease helped me find the perfect ring and was outstanding in his service. Thank you.

Rob is the best.

Great friendly service nice people to do business with .

I just went to pick up my order and the woman who attended me was just amazing in her customer service. She made me feel like I had just bought a million dollars in jewelry. Im so sorry I cant remember her name.

Went in to the Avondale branch to look at engagement rings. Apparently if you arent looking at expensive enough rings and arent throwing your credit card at them you arent worth their time. We had a great sales associate who was demanded by a blonde sales associate to leave us and focus on an older couple. Happy we saw that before we spent our money here. Another jewelery store will be receiving our business. Oh well.

Manager Crystal was very unprofessional. They assured me if my girlfriend went in there and got her jewelry cleaned or replaced due to damage they will never tell her the price I paid for it.. not only did she tell her how much I paid for it but they also try to get her to buy a new one.. I didnt pay much for the jewelry but she made me feel low as a person when she told me do I even have an account with them. she was yelling at me and hung up on me while on the phone. I called corporate and her district manager to file a complaint never again will I go there especially with the manager Crystal working..she also wouldnt give me her last name she said corporate knows her then hung up .. Im not even sure how shes even a manager.. definitely needs people skills!

Thank you Ryan!!

Customer service is horribleNot professionalBought a ringTook them over month to size itNo communication about itCost 1000Then when I went to pick it upAssistant manager was not friendlyMade me wait while he tried to make other salesPeople went on lunchWhen store was fullI work in hospital where customer service is a mustAnd being friendly is a must and is busy at all timesShopped with Kay’s for over 20 yearsVery disappointed with customer service

The blonde sales associate is very rude and was not helpful at all. She was very negative and the whole conversation and experience with her was negative. When looking into my history she brought up how many returns I had and not how many expensive purchases I made. I will never go back to that store again.

Was a very personably experience. The sales person knew exactly what we where looking for. Very accommodating. Thank you

Rob is awesome!!!! I will go out my way to get all my jewelry from him. My husband buys me something on anniversary, sorry gift, and upgrades from him only.

I’ve been calling there for a week straight and no one answers the phone! Called another Kay jewelers to make sure u have the right number and told me I did. Going somewhere else!

Went in to pick up something I ordered online and the staff was too busy helping other people to even greet me. I waited at the register for 10 minutes without anyone saying one word to me. One lady finally came to the register so that her customer could check out, but she still didnt acknowledge me even though I was standing right in front of the register (which she needed to use)! She just pushed me aside and nonchalantly continued to assist the other customer. Awful service and a horrible way to treat customers. I will save myself the trouble and have my next order sent to another location.

Kay Jewelers @ Las Americas is simply wonderful. Its like being with family eveytime were there. Aram and the employees are amazing.

Horrible customer service. Staff is not attentive to you if you have a warranty issue. They look at you as if they are doing you a favor.

Overpriced jewelery. No paperwork on their diamonds unless you opt for the most expensive offerings. Time to catch up with the rest of the industry. Many other jewelers provide paperwork on every diamond sold.

The mall was closing and they were not rushing my husband and I at all. Vallerie was awesome

Vallerie is Awesome great customer service skills!!

Had a great experience recently purchasing a ring for my gf, good customer service.

Beautiful rings and friendly staff.I didnt get any rings from here thats why its only 3 stars.

My experience with them via phone and in person was horrible. Very rude staff and will not be returning.

Need to update your hours. Drove half an hour because it says its still open just to get there and see a closed store. It was 7 pm and it says they close at 8.

Took care of Business. Very Professional. Great experience

It was great there today 3/22/2019

Helpful, knowledgeable

Stopped in excellent staff

Love Kays.

Great customer service

Excellent customer services

Very helpful

Just great

Great service

Just looking

Excellent service, very friendly staff! Everybody! Zero pressure and in the best disposition to help you. Very happy with my experience, thank you 😃

Excellent attention and guarantee policies.

Its gay af