The weather has been crazy in Bakersfield with the rain, hail, thunder lightening and the tornado warning! I’m sure this makes people act a little wacky as well, and I know with the first big rain after summer, wipers were flying off the shelves! I called the Auto Zone on Olive Dr to see if they had my wipers in stock and the man who answered the phone was so incredibly rude before he even knew why I was calling. Anything I asked him, he acted as though I was nothing except a giant inconvenience! However when I called the Auto Zone on Rosedale Hwy, I spoke with a gentleman named Deemond I believe, and he was the complete opposite. Even though they didn’t have why I needed in stock, he was polite and patient, he didn’t cut me off when I spoke, he didn’t sound irritated that he had to answer the phone, he didn’t become frustrated when I asked if he could check other locations for what I needed, etc. I appreciated his kind tone and the time he took to help me.

Go elsewhere... also dont worry about your online orders. They cant manage to get those handled. And do they call ya if they dont actually have what you were lead to believe they had? You might be thinking to yourself. Oh youre in luck because I can answer that for you...nah. They most certainly do not.

I stopped off today at AutoZone to pick up a new set of windshield wipers. There are various brands, sizes to choose from. A store clerk named David saw that I was having difficulty and immediately looked up what size I needed. David explained the differences between each brand.. I selected a pair and David asked if I needed assistance putting them on. David walked outside and installed them on my truck for me as a service to their customers. Thank you David.

I love them they always have what I need

Autozone parking was ample at this location and clean. Upon entering the store everything is well organized and stocked. I was greeted when I entered and asked if I needed assistance. The associate got the part that I needed promptly and rang it up. I thanked him and left. It was a pretty easy, quick, and efficient trip.

This is my go to spot for help, parts, batteries or tools, service is good and Im in and out pretty quick

Give me a break, all these good reviews must be fake (probably friends and family of employees). Ive been in there 5 times and all but one the customer service was horrible or non-exsistant. The employees were having vulgar conversations that customers could hear and tried to avoid helping, if possible. They need new management. The only thing good about this place is location, but in future I will avoid it. Go to one on N Chester, they are much better.

Autozone seems to have lines if you go to certain locations. The location on Rosedale is always a zoo. The one on Olive is definitely my preference.

I always love an AutoZone. I could spend all my money in this place

Profesional place.

Most helpful and gave me assistance with my truck.

Hit and miss with this place some times i get people who help and some times i get ones that no nothing but think they do

I was helped by Mario( I believe that’s what was on the name tag) Very helpful they had what I was looking for quick in and out.. I’ll be going back for sure

Very helpful They take good care of you and get you the parts that you need

Installed wiper blades for me.

I was trying to get a price and availability for a radiator for my Ford Ranger. The phone rang 15 times before a female answered and asked me if I could hold for a minute. I waited for 5 minutes listening to their music and nobody came to the for to help me. So, I hing up and called a competitor.

Needed a battery for my 2008 jeep. The store on White lane didnt have it, but they called other stores until they found one that had one in stock.Ulysses was awesome. He got the battery and installed it for me in minutes. Hes my new best friend.

This location has some of the most helpful employees. Good looking out.

Well I needed parts and they had everything I needed and I did compare to another place and they were almost identical in cost. I liked the one stop shop

Itsy was incredibly nice! From the moment I walked in to the store she greeted me and helped me find the things I needed for both my cars. I would definitely recommend this location (Rosedale HWY) to any one who needs these services. She even installed them for me. I’m a disabled Vet and she also gave me a military discount. Thank you, Itsy, for making this trip less painful than I thought it was going to be. You are awesome, girl!!!!!

This place is great! Staff is amazing and always helpful!

Its hard to beat AutoZone for your automotives needs. They have everything you need or can quickly order it. Theyre very fair priced with excellent guarantees on their parts.

Great customer service

Helpful for the most part, the manager is always on his A game. The other younger employees, thats there problem is just lack of knowledge. But they try really hard. Thanks guys

They were friendly and efficient

Its an AutoZone. They usually have what you need. Its usually for a fair price.

The time of waiting at the line to check out was a little long...but I am impatient so 3 stars is about right for the service...I was there on a Sunday when everyone is working on theyre cars and understand the wait

Waste of time. Amazon always has what I need!! And they wonder where the customers are!

Helped with item I needed good customer service

Fast and knowledgeable staff member.This was at their Rosedale Hwy location.

Great location great service

Good people and great service

The manager Itsy helped me so much today and was very friendly. I will definitely go back if I ever need anything! Thanks again!

Super helpful and knowledgeable, plenty of staff on hand to lend a hand

Awesome employees, knowledgeable, helped/ informed me with a new alternator and info on upgrading a new battery under warranty!

$175.00 OTD for a battery, for my 2011 Ford Fusion SE seems a bit high (After tax, core credit & EPA fee). Although it being a Sunday evening I was happy they had anything to help me out of a tough situation.

The employees were very helpful. Great little parts store had everything we need

Great place to do any repairs on any vehicles, if they dont have it they can get it I go to this place often and still have a great experience every time I go in

Roesdale store is awesome had to go to olive store to have alt checked there s broke went back to roesdale because there parts counter man was professional

Kimberly went above and beyond to help me out. Thanks again!

I had to return a battery. The man was very helpful and informative.He can also check my car to see if my car has something wrong with it.

Rosedale hwy always a good choice

Good store but i just hate paying retail prices but sometimes i just do got time to wait for a part i ordered off the web

If you need something quick this place might have to do. But the parts are much more expensive than online and their staff isnt very motivated to be helpful. A guy insisted on finding me the right size wipers for my car rather than letting me find it myself and I walked out with the wrong size wipers.

I dunno, I guess just spin the gears with the oil on one of the racks, thats kind of fun

I always shop at this AutoZone, close to home so easy access to parts & needs... great customer service

This is the one place that I love getting air freshener and Armor All from and I most of all of the staff

All of the parts that I needed were not in stock

I couldve spent a fortion there and been happy doing it. Theyre that welcoming and informative.

Terrible service. Takes them forever to do anything.

Bud or butt what ever his name is was rude over the phone and in person! I was just asking a simple question and need help he acted like I was bother him or something! It’s your job to help customers don’t like it get another job, other then that store is clean and nice

They have match any competition prices and great Auto parts

They had my stuff. Thumbs up

They were fast to help and even tested my old part for me.

All u need for your car n great advice, by their employees!!!

Rude and inattentive. Does customer service mean anything to anyone anymore? Its no wonder people are buying online more. If you brick and mortar companies want to compete, you better step up your game. Places like Amazon already have lower prices than you do, the only way youll win our business is by being the local, frindley, go to shop. Get rid of your bad attitude employees fast. Ill never be back here again.

Got help right away and the girl was helpful and also put on my windshield wipers for me

Friendly service👍

Tim the manager waited on us. Good job!

Always helpful and ordered parts usually come pretty fast

Me and my sister went to recycle oil and the employee was very rude to us, it was our first time recycling oil, I always appreciate a nice employee to help when I need it, but that employee was nothing but pure bitterness.

Great customer service very helpful

My key battery was dying! They replaced in a matter of minutes ...very helpful..i need my wheels💖

I went in today at around 4 pm on march 20th 2018 for windshield wiper blades. Paid in cash. Here is how that went:I guess in order to work here, your customer service skills must be a 1 on a 1 to 10 scale. Not greeted by the female or the guy at the register. They actually kind of looked at me as if I was an inconvenience. You work at auto zone, I get it, but come on, maybe be a little courteous? Too bad I didnt get any names as they ran off with disgust in their eyes so the manager could take notice, but considering these people were hired, I doubt the manager even cares. At least I was given the correct change back, so there you go. Save your time, money and a headache, go to OReillys on coffee instead.

TERRIBLE service!!! DO NOT GO HERE!! Every time I have walked into this store it was instant REGRET. My husband just left there and was accused of stealing because he went outside to get better measurements for the U bolt he wanted to buy for our truck. Then when I go to call the store(not even 5min after all this) to tell them what a huge mistake they made accusing my husband, the guy (conveniently) wasnt there. Im so angry right now.I wish I didnt have to give them a star.....

Great customer service and helpful. And good prices

Very friendly very competent. Would go there again

Great staff. Super helpful.

Very helpful finding parts for both cars

Helped me get a new battery and offer military discount

Dont ever deal with Customer Service Ryan Moreland at this location. Just walked out after dealing with him and now Im sitting in my car to write this review after my experience here. After waiting in line to ask if they had an air filter in stock which I had a part number for, he was very bitter when I requested the OEM Motorcraft brand rather than STP. I asked if any other store can order it and in a surprisingly rude tone he responded with well no because we all order from the same place so that wouldnt make sense. Again he suggested the STP brand over Motorcraft, but I said Id rather go with the same manufacturer as my car recommends also since the STP brand got bad reviews. He just said back to me well people make stuff up. Literally cant make THIS up. You dont make a sale on an argument. You either have it or you dont and now I wont ever come back to this Auto Zone location. I get that you can catch people in a bad mood sometimes, but this instance stood out and was absolutely rediculous.

Horrible service everytime i go into the store and even over the phone (thats if they even bother answering their calls). The employees are not as knowledgeable about which products they carry, even with a computer in front of them, some may have trouble broswing their own inventory to locate an item. I highly suggest visiting a different store if you want to save time and be less stress. Sadly, this store is the closest one to my house so i still make my runs here and put up with their crap. Never have i been satisfied with their service.

Very helpful staff and generally excelent prices. The remote batteries are way cheaper at Walmart though

I ordered heater core at 1, the guy told me it will be here at 8pm. I called to see if it there but no one answered. I called 3 time every 20min. So decided to go there. When i was there i told the guy i ordered heater core and told him that thw guy on the phone said it would be here at 8. So he went and check but he said its not here, he told me it should be here tomorrow. If i would of known it wouldnt be here i wouldnt have ordered it

AutoZones are always very helpful and nice.

Great quality products

I dread going to this location, always feels understaffed. A 5 minute trip will cost you 30. Sometimes theyre the only one in your area with what youre looking for. I ordered online, got a confirmation email that it was pulled. Arrive to find theyre short one item. 30 minutes later, Im behind schedule to pick up the kid, and leaving without one of the confirmed items. So much for the whole online order expediency. I hate leaving a negative review, but this AZ location is my very last choice, and I will often drive across town instead of going here.

Very busy store, good location

They had the parts no issue.

Had my battery. Fast easy service.

Devin was very kind and changed my battery for me! Thank you for taking the time to help!!

Changed my battery at the store and windshield wipers. Great service.

Couldnt get these lazy a-holes to pick up the phone. After 3 hrs of trying I head in for an alternator. These people sold me the wrong alternator then blamed me somehow for their discrepancy. Laziest bunch of POSs Ive ever dealt with.

Unlike other locations in town, the employees here seemed bothered when asked to help. When finally one offered to help her just told me in which isle my part could be found but that was it and then went back to talk to the other employees. Unfortunately, I picked the wrong part. I had to go to the closest OReilly where an employee actually check in the computer to find the right part.Poor customer service.

Very Helpful Staff.

We get everything we need here

Had to go here and finish getting all the parts I needed because another AutoZone didnt have all I needed.

They got all the parts I need and if its the wrong part they will happily except a return.

Exelent service

This store is nice.

They were helpful

Body gasket for my wifes car

Very poor customer service. 5 in line and 4 behind the counter only one on a register.

Great customer service

Always friendly and helpful

Very friendly and helpful

Managment was very rude to me.

Very helpful personal

Good customer service

Fast and helpful