Had a nail in my tire and came in at 5:30pm. They close at 6pm. Scott told me no problem... Fixed the tire and didnt charge me! Had my family and I in and out in 20 min. Excellent service.

Very friendly staff, good customer service. We felt welcomed and they helped with our needs. Thank you.

This visit was 5 stars. In every place I go, I think this is the first time I gave 5 stars. The weight was supposed to be 11/2 hours. Checked my air pressure to my tires and patched 1. It took 1 hour. Great job guys!

Took car in for an alignment.. Waited less than an hour.. In and out...then got new tires for another car and same great service and got a decent price! Love this place!😎👍!

Great place! Super friendly and professional staff. We saw the low tire pressure signal on and the staff explained with great patience why it might have happened and inflated the tires for us, for free! Highly recommended.

The associates at Big Brand were helpful in setting up an appointment and then did everything they could to assist me in getting my damaged tire replaced. They ever spoke with my insurance so that I could be reimbursed. I am most comfortable with their business when it come to my tire needs.

It was awesome. I went in and I had a leak on the Rim that couldnt be fixed. They put a new affordable tire on my car. It was done very quickly. They even finished after their closing time. Very nice people that wok there. It would recommend this Big Brand Tire on White Lane. I have gone to this place for about 13 years!!.

Big Brand did me a solid. They corrected a major safety mistake The Tire Man did on my car. I had my shocks & struts replaced by The Tire Man and noticed a strange noise coming from the front end a few days after. I took it back a few days later to the Tire Man and was told everythings fine. 4 months later my front passenger tire started wobbling at times really bad. Everytime I drove my car I was stressed my tire was going to come off. I took my car to Big Brand and found out the bolts on the stock where only hand tight. Big Brand showed me a video of how bad it was. I am so grateful to Big Brand. A customer for life

The wonderful customer service has brought my husband and I back for service for many years. Scott is extremely helpful, respectful, and goes above and beyond what is expected of him. We won’t go anywhere else for our vehicles needs. Every work place would excel with an employee like Scott.

Big Brant tire on White Ln. is very fast and efficient, I had my tires rotated in less then 20 minutes I will go there again.

As far as I’m concerned this is the best tire shop in Bakersfield their services prompt and they’re honest with you about what they have to do if there’s additional items to be fixed I highly recommend these guys to everybody

The staff was professional and courteous while continuously keeping me updated on the progress being made.There was a complicatio found in the brake repair of my vehicle. It was explained to me clearly, and I was told that being as my vehicle have been worked on there, on that side, in the past... it would be covered by warranty.Good work. Good staff. One big thumbs up 👍🏻

Friendly, fast, free tire patch! Insane service, will be back for all my tire needs!They made me feel like I was the prettiest girl at the dance. Every word they spoke to me was a respectful love note, intended for me to cherish forever. When I think back on the experience, all I feel is Warm. Safe. Valued. Heard. That feeling when a lover whispers sweet nothings to you on a summers eve, looking out on grandpas lake. I wouldn’t trade my experience at Big Brand Tire for the world.

The shop has always given us good service, for our fleet and personal vehicles. Anthonys integrity is second to none.

This place has been my go to tire place for the past decade or so. The pricing is fair, the service is excellent &, for me, its close by. I highly recommend Big Brand Tire & Service. (I do not work for this company.)

Big Brand is the best. I am a long time customer but I came in today with tires and wheels from my Jeep Club not purchased from them to mount and balance. What I received was outstanding service. In and out for 5 tires in under 2 hours without and appointment. Thank you Big Brand

Really great service. They fixed my tire with in 30 minutes. Would go there again.

My family and I have been dealing with Big Brand Tires for years now and we come across with employee Scott during that time who was working the front desk and its been a while now since we have been dealing with him and I think he deserves a shout out. Hes made all our Tire buying experiences, brake, alignment and suspension etc.etc. the best experience one could ask for, along with that comes with a respectable, genuine and helpful personality!! This man deserves 10 stars because he is more than outstanding!! We will always continue to shop Big Brand Tires and continue to deal with Scott moving forward. Thanks a lot Scott for making our lives at ease with your help in assisting us taking care of our vehicles my friend. Your the best hands down my friend!!!!

I was fussy and hot today when I arrived at the store, long line, and the tire was too expensive. I was unable to find accurate parking either, so finally when I got into the store being it was 108° but yet my attitude did not effect the nice man behind the counter.

Great and friendly customers service in and out with in an hour. Highly recommend

Just got my tires done. Great service, and reasonable price on 4 sets of tires. Definitely recommend going to them 👍

Scott is very good cashier took care of my tires in a minute definitely coming back

Great customer service! Very professional tech! Thank you!

Great service/ Great prices...why would you go any place else?

Great service great quality 👍

It was a very impressive amd comfortable visit. The area which I sat in was clean and pleasant. I didnt have to wait to be helped a lottle nefore my appointment time and there were several customers. My car was completed in an extremely reasonable time. I got to relax in a nicely cool place. Everything was perfect. Hoghly recommemded this placeExcellent job done.

Pulled a large bolt out of my tire and repaired it in under 30 minutes completely free. Cant ask for anything better.

I get my car serviced here often. They have fair prices and service is not bad. Better than many other places. They are somewhat competitive with tire prices but not always. Since I am used to coming here for years dont plan on switching to another shop.

Fixed a flat and rotated tires in less than 30 minutes. Guys are awesome - make an appointment and they’ll get you in/out pretty quick.

I made an appointment for a tire rotation and they had me out in 22 minutes! Great service!

Im very pleased with the service at Big Brand Tire. Very efficient, friendly, and understanding of my car repairs whenever I bring it in their shops. Ty

Big Brand had a lot of people in waiting area, I told them my situation and Scott the mechanic gave me a time when to expect my vehicle to be done. Very professional people and my vehicle was done earlier then stated. I will definitely be back.

At Big Brand Tires; they have the TRIPLE G’s, Great Tires, Great Prices and Great Service. Don’t take my word for it! Give them a visit and you’ll join the long line of satisfied recurring customers... myself included!

Their staff is friendly and very competent. They handled my car with care and were on time. Can’t ask for more

Anthony was very helpful and honest something I appreciate ! I have been going here for years !! Went in today for a brake inspection and glad I did.. (needed back brakes ) thank you to the staff and Anthony !!

The guys here were great! They were knowledgeable, answered my questions, fast and friendly!!!

A very clean facility. Helpful and knowledgeable staff.

Great knowledge..help and service for my wifes car brakes..tires..and oil change..go to the White Lane SW Bako location and ask for Scott Reslen(Store Mgr)..He runs a real good store with a great crew..he goes above and beyond with his service and always quick and easy too !

These guys are an Awesome Bunch they get it done right and in a short time you bring your vehicle. Could not be happier about the service and knowledge they bring. Thank you

My go to spot when need of tire service! Thank you guys! Another successful service appointment.

Really nice shop. Great knowledgeable service.Thanks

Big Brand in Bakersfield on White LN is the only place I go for tires. They are fast and their prices are very reasonable. I’d recommend them for tires.

I have been going to Big Brand Tire for a while now. They always provide me with all the options for any service, so I can make the best decision. Highly recommended

Friendly service, Scott was super helpful.They honored a coupon I found online with a pic from my phone. Fully Synthetic oil change for under a $100. I will go back next week for oil change on my other car.

Made it really easy to get my oil changed! Definitely will return!

It was a very fast and helpful visit.

The lied and said my tires are wiring and I check them myself before a came i to get my oil change. Smh I don’t like being lied to

I called a day ahead to schedule a tire repair. The rep was able to schedule me for 915am the next morning. My repair was completed in 10 minutes and I was on time for work. It’s been a week and my tire is still inflated. Friendly service writers. Thx and I ll be back for tires!

Great service as always. Been coming here for quite a few years.

Manager Scott has been the best customer service

Very friendly and fast great quality service for a low price.

Theyve always done really good work. Today they found an issue with our lug nuts and offered to fix it before it became a serious issue. Thank you!

Fast great service, and great warranties.

They have the latest equipment, and they are very courteous, you used to be able to walk in,now you cant do that, everything is done by appointment.

They were great and the price was fair!! They were super busy. But I’ll wait for great service..

Had to get my brakes done I was shopping around for the best deal possible. The guys at Big Brand took very good care of me as always.

Went in with appointment for truck and trailer tires. During inspection brakes were worn to with in 1 and 2mm front and back, and I expected it.. I received great service start to finnish. The price was right! If you need tires or brakes replaced go see Scott at the White Ln store. He will get fixed up and back on the road.

I was given good customer service & the nail was taken out of my tire at no cost. Definitely will be purchasing my tires with Big Brand Tire once I need all 4 replaced.

Very friendly service! Great prices! My car drives smoother than it ever has!! Thank you Big Brand Tire!!!

Always friendly, always willing to help even without an appointment. I come here everytime I need tire service stuff and I always leave happy.

Absolutely great service. They offer fast and FREE tire repair. Got a flat on a road trip, they took care of it made my day. They really want to earn your business. They sell great tires.

Just popped in to get my free fill up of nitrogen in my tires. Do most of my auto needs here. Great staff.

Be careful *****Bait &switch**** was given a price over the phone by Bryan or Ryan for a Rim / wheel swap($20 per tire), he even offered to balance the new wheels which I thought was awesome. So I came in for my appointment and was told by a different employee it would nearly be twice the price as I was quoted. Walked right out!!! Found Big O tires down the street, and James there was able to give me a similar quote as Bryan/Ryan originally had ($20 per tire).**update** was very surprised to hear from corporate. Attempted to make it right, will give the store another shot.

We go all tires replaced on 3 vehicles. They did a good job, but after we got the job done we found cheaper prices and would have saved almost $300. Oh well

I had a very slow leak in 1 tire. They had to remove the tire to find the leak which was caused by 2 very small nails which were not apparent from the outside. Nails removed and holes repaired. Hopefully no more leakage. Time will tell. There was no charge. I will buy my tires here always as my husband does.

Great service with technician that really are very knowledgeable and friendly 🙂🥇👍👌

I agreed to a small fee to have the oem pressure sensors swapped to my new wheels. When the installation was complete, the technician explained that the stock wheels didnt have pressure sensors and removed the fee for that. He could have left it on and I never would have known the difference. That kind of honesty makes loyal customers.

Thank you Big Brand Tire. I appreciate your friendly, helpful service. I highly recommend the white lane facility.

Dont bother with Big Brand. Inquired about make/model/size of tire, which they said I would have to order online, then make an appointment the following week to allow time for them to arrive. Ordered the tires online. Big Brand reconfirmed the appointment. Went at appointed time only to be told that the tires I ordered werent in, and they didnt know when theyd be in. Offered me inferior brand as an alternative. Wish I could give them zero stars.

Great place, with helpful and professional people.

Love there service. Im a nail tech so I only had a teo hrs window and the manager was able to get me in for an oil change and two new tires. I was out of there in an hour and a half, great service.

When I changed brake pads, they lost one of bolt in the left side rotor. They didnt tell me or fix the problem. After service, I went back there because of weird sound coming from left side of wheel. they didnt fix the problemor didnt tell me what was wrong. they probably bolted up without fixing the missing bolt. Guess what happened. It made the noise again . I checked it by myself and found it had been missing since brake pad chage. Very dishonest people... Dont go there

I had a appointment for 12 noon, they had alot of cars ahead of me .A slew of customers came in right after me. I had to wait about a hour, but the wait was tolerated, they were very busy and were very direct, saved me over $100.00 for about the same tire and service of a competitor of theirs. Overall Im satisfied with their Quick, Professional service. 🙂 I know my family is safe now . Thank you .

These guys went above and beyond! I highly recommend them for most any repairs.. It was a very positive experience.

The two people who helped me when I picked up my car were quick and efficient in helping me when dropping off and picking up my car. I had no issues at all. They made it as easy as possible.

Honest and timely service. Very pleased.

Great as always..in and out no issues..Im very pleased with the services they have provided for me over the years..Thanx guys😁

Fast service. Great customer service, I originally called the location on 21st however they didn’t have any appointments at the time I was needing. However, he found me an appointment at the white ln location for the time I needed. Once I was at the white ln location they had my tire flat fixed within 40 minutes. Thank you to the great phone customer service and repair of my tire.

Nail in the tire, repaired quick and free. Great employees as well!!!

They are the best way for me.All helpful and very nice guy.They told me about break everything I have to know.They help me check the breaks,told me real. If my car needs other replacement, I will still choose Big brand tire. Because they are really good.

Called to inquire about options over the phone and had three different options within minutes. Made an appointment for later that day and went over the details further before making a decision. New tires and an oil change in the time they estimated......great service!!

Thank you Scott for your friendly and professional service.

Big Brand Tire here in White Lane in Bakersfield is my number one choice for buying/installing tires, getting vehicle maintenance, and obtaining/installing various upgrades to my vehicle when so desires. BBT does solid work which has never failed yet and the workers complete their work quickly which cannot be said for many other places I’ve taken my vehicle(s) to prior. Oftentimes when I come in with an online price quote for tires or parts, BBT will beat that ordering price.

Nice place. Middle ground for prices and they did spend some time adjusting the $$$ down to $$ lol

Good work and done fastly.

Friendly staff, great service. very informative on my options for what i could do to fix my car and very helpful

Last week was my first time at Big Brand Tire. I drive by daily and it always looked to busy to stop. Due to a flat tire I was forced to stop. I must say that I received a warm welcome when I walked through the front door. Everyone seemed eager to help me. Todd ended up taking care of the process for me. He told me First time customers always get an immediate appointment. I was in and out in about 25 minHe showed me how to set up an appointment for next visit and forced me to take a cold water on my way out. This is my first review so hopefully it makes it to where it’s needs to be. Thank you for your hospitality and prompt service. I will be backRandy

Very nice people!!!! Will continue going there.

Worst service I ever had in my life today 08/22/2020. Technician was getting ready to damage my rocker panel on my car by jacking it in the wrong place. Lucky for me I was able to stop him in time. This used to be a great place to go and get tires. But those great technician have retired or have left because of poor management. Please dont go there they will damage your vehicle if you dont pay attention or know anything about vehicles.

Awesome 👍 for my first time there it was really quick and painless

Big Brand has taken care of our personal and company vehicles for years. Anthony R. (White Ln location) is probably one of the best and most trustworthy people I have worked with. He will tell you how it is and the options you may have. He has never steered me wrong.Thanks Big Brand and a HUGE Thank You to Anthony

**UpdateStill have yet to have a negative experience here. Theyre fair, understanding and always courteous.They are great here. Always polite, efficient and honest. Ive taken my vehicles here for roughly 8 years and Ive yet to have a complaint or negative experience. Definitely recommend.

I would recommend it to all my friends and family members friendly and very professional

Hello,This week, I was provided with excellent service at your garage, and I truly appreciate it. Words cant express my sincere gratitude for Scotts support and the mechanics work! Those two are a perfect team! I am embarrassed to say, I cant remember the mechanics name, but Scott knows it! 😁 He kept me informed on my vehicles status, preventative maintenance and necessary work to be done and mechanics notes!As a woman, I can tell you that having someone like Scott educate me on the needs of my car, was a relief.Thankfully, I decided to wait for his help at the counter. He was perfect and I am forever grateful for his service. We had a small bump in our road and he made it right! His customer service is far superior to any other mechanic, I have ever worked with. I take pride in my vehicles and only want them serviced by the best and I found that in Scott and the 1 mechanic who worked on Mrs. Daisy (my car - haha).I am higly pleased with the professional manner in which your mechanics serviced my automobile. You have definitely gained a new customer who will refer all of her friends to Big Brand Tire & Service on White Lane from here on out! I will be back with my other car in a couple weeks to ensure Walter (my other car) is in tip top shape! I can trust Scott to ensure all my vehicles are ready for the road; as safety and longevity are key to their life!Sincerely,Brittany Dunham

Had a good deal so I bought em...ill let you know how the tires end up

Taking the time to explain things to women is important, not many do this now days.I had no clue what rating my tires were nor have I ever cared. I don’t drive much. Mr Todd took the time to explain why I needed tires and showed me so I can Judge them next time. Appreciate you Mr. Todd.

Great service and quality service.

Really impressed on how fast to get my oil changed. Mario really helpful and very nice. I would recommend the store or to my friends.

In these trying times, where so many people are scared it’s so comforting to walk into a shop because I was forced to by a flat tire and see smiling faces, wearing gloves, and it actually smelled clean. Todd was outside already I think but walked up, thanked me for coming in and proceeded to help me. Flat fixed quickly, I can continue to go to work another day. Being a nurse right now is crazy times. Thanks again for the help, and thank you Todd again for how caring you are, not just about tires but life in general. I tried to pay and he told me there was no charge but if I had time to please share my experience on social media. God bless and stay safe!“Jess”

Positive : Fast, friendly, and the work was done right . Negitive : ran out of paper towels in the restroom . Lol no Ones perfect .