US Water Mattress is a Bad Business Supplier!We have been sleeping on waterbeds now for more than 50 years. Well, we purchased a new pillow top waterbed mattress from Showman Furniture a little over a year ago (we have been their customer for many years) and it was all great until we experienced a problem. Now, the great service we thought we were receiving is questionable. The problem we experienced was black mold on the $2,000 mattress. The mold is on the underside of the bamboo mattress cover and the top of the waterbed (bladder) mattress. The first time this happened, we called Showman and was told they had never heard of this kind of problem. Wayne from Showman Furniture contacted the Manufacturer, US Water Mattress to be told that they needed to give us a sheet that was made of the same material as the waterbed (bladder) mattress. This took about a week to receive, no one was in a rush but us. We cleaned the mold as much as we could and began to use the sheet. Well, fast forward to almost a year later and we have the same problem. This time, we contact the Manager, Mike at Showman’s to be told the same thing, they have never heard of this type of problem. Wayne apparently never discussed the issue with Mike. Mike contacts the Manufacturer and is told that they do not cover mold. We called the Manufacturer and spoke to the Owner of United States Water Mattress, Mr. Molloc (sp). Mr. Molloc said mold is not covered under the warranty and he would only agree to sell us a cover. The cover is being sold to us at his costs which is still way more than we should have had to pay when we believe that they were aware of the mattress defect because they are trying to say that the mattress temperature must be at least 85 degrees (our mattress temperature was at 80). If you have ever slept on a waterbed, you know they can get hot from the heater. And, if that was not enough, US Water Mattress said that people who sweat at night could cause this type of problem. We believe the issue is the Bamboo cover. We are certain that both Companies (Showman Furniture and US Water Mattress) are aware of the defects. We now realize that neither Company is customer focused. US Water Mattress is charging us for a replacement cover and Showman Furniture wanted us to wait a week for the delivery of the replacement. Showman was also in no rush to get these issues addressed. Showman did however, decide to cover the replacement cost. We are frustrated and this is being shared to warn others to not do business with any company that has to rely on US Water Mattress. It is obvious that US Water Mattress is willing to deceive customers. We are out of $2,000! You have been warned—Buyer’s Beware!

In response to the reviewer below I cannot imagine the company not fixing your problem. I have had excellent service and quality beds from them and I know for a fact they guarantee their craftsmanship and your satisfaction is important to them. So give them a call.I doubt very much they would want you to be sleeping on something you were not happy with .

The people there were great love the place will shop again

Ive been robbed! Absolutely no quality control. Ive been a waterbed user for over 30 years due to medical necessity. I purchased a bed from them 20 years ago, no problems. This new bed is the worst! Just built and the bed is leaning over the platform on the right side.

Very professional, extremely great product, friendly employees, best prices...

Who buys Waterbeds anymore